Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We enlisted the services of military plumbing to reposition a freestanding bathtub and add a floor mount faucet. SEVERAL issues, including property damage that Military Plumbing would not acknowledge until provided video evidence and even then, done everything in their power to deny liability, including sending a foundation repair company they work closely with to defend them. Luckily we were smart enough to have an independent evaluation conducted.The technician moved the bathtub drain but forgot to install the plumbing for the freestanding faucet, despite having measured for the faucet. They tried to blame that on us, because we asked that in breaking concrete, they cover our personal items, or close the door to the bathroom.Once the job was finally near completion they demanded payment and that we sign documents absolving them of liability for the property damage. We refused and asked to speak with the office regarding the situation. The technician agreed to finish the job.The technician, ****, left stating he'd return to complete the job in ***** minutes. 2 hours later, *****, the manager explained they were abandoning the job due to non payment. An hour later we realized they had the drain to the new bathtub we'd purchased. We called to ask that they return it, ***** refused. After calling the office, phone calls were blocked and we ended up having to call the police to get back our stolen property - which finally happened at 9:07pm, the night before Thanksgiving!We enlisted another company to complete the work, only to find out that the "work" needed to be redone, as the location of the drain was 3" off from where it needed to be.They sent an email a week later demanding payment of almost 70% and expressing interest in completing the job.Just an email. No phone call. No owner contacted us throughout this entire ordeal. We have requested our bill be adjusted to $167 since we have to repair property damage and have our job completed by another company.

  

  Business Response

  Date: 12/06/2023

  We have contacted ******************* and informed her that due to all of the issues on both sides, we would zero out her balance owed. I have an audio file of that conversation if needed. Attached is the final invoice with the balance of zero