Business ProfileforLuke Fruia Motors

My vehicle was sent to Luke Fruia for repair after a car accident. After the first few months, the contact my husband exchanged texts with continually promised the car was near finished. It has now been over 11 months. There was a point in November when it was stated that the car did not pass calibrations and a new quote would need to be submitted to the insurance and no timeframe on repairs could be provided. My husband always initiated contact for updates, even for the one above. They never reached out even after promised dates had come and gone. There were times when his contact at the service department wouldn't even text him back. It is going on one year that they have had my car, during which time I have paid well over $10,000 in car payments and insurance. I sent an email yesterday and although I did not receive a reply, my husband received a text with a link to portal we had never been provided with before that contained one document with a check in time with today's date and a promise time with today's date at 6 pm. Only one document in the portal with a picture of the car and VIN, despite the car having been there since March of 2022. It has been incredibly frustrating. Their lack of professionalism is disappointing and their attempt to repair a car in that state, in my opinion demonstrates sheer incompetence. They never should have agreed to undergo a repair that would cost over $50,000 and take nearly a year to complete.