Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im writing to request your assistance in obtaining compensation for an ongoing issue with my 2019 Dodge Ram.Three years ago, I purchased my vehicle and have had it serviced regularly. Recently, I took it to the mechanic due to concerns about its performance. Upon inspection, it was discovered that the camshaft was malfunctioning. My mechanic, ****, informed me that this was not my fault. Please see attachment below from ********* attached, you will find documentation detailing the issue. Unfortunately, the camshaft is currently experiencing an indefinite backorder, which has resulted in significant inconvenience. In the meantime, I have been paying on a loan for my vehicle, which I am unable to drive.I have already contacted RAM, but I have not received satisfactory resolution. The company is currently facing a backlog of approximately ****** customers awaiting the replacement part.Ive attached a few additional documents for your review. I am currently speaking with ********* at RAM, and my case number is ********.Due to my current loan, I am unable to cancel the insurance on my vehicle. However, my loan company has been able to reduce the loan ********* writing to request your assistance in addressing this situation. I believe that RAM should have initiated a recall for the affected vehicles due to the severity of the issue.Thank you for your consideration.**** StaubAttachments:*2019 Dodge Ram Cam ***** Issue (*****************************************************************************************************************************************************************************************************************************************************************************************************)* ****** Search Result (*****************************************************************************************************************************************************************************************************************************************************************************************************)

  Business Response

  Date: 06/18/2025

  To whom it may concern:

  I'm NOT showing that Dawn Staub bought or serviced their vehicle with Bonham Chrysler in Bonham, TX. Looks like she live in New York. If she has she has a complaint with a manufacture build she can contact Stellantis at 800-247-9753 or write Chrysler Care at po box 21-8004 Auburn Hills, MI 48321-8004. Even if she bought the truck from us her complaint would still be with the manufacture.

  Thank you, Anthony Mena

   

   

   

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 2024 I purchased a vehicle with Bonham Chrysler, I also left with warranty bumper to bumper as they call it. In October 2024 I called to cancel the warranty due to seeing I dont need it and I know Im allowed to cancel it at any given time, the financial guy (which are two) first spoke to the first one said he was going to send me paperwork and never proceeded to send me anything but I did send them the mileage they needed. I noticed I never got a response and kept calling them, they proceeded to say they were on top of it, months went by and I kept calling finally the other guy named **** said he was sorry and he was going to take over but same thing never did anything about it by this time its February he ended up telling me it was already canceled since October and I told him okay why havent I seen a change in my loan and he said that was out of his hands but he was going to figure it out. Months went by and I went directly to the dealership to confront him and he gave me his phone number and told me he was really sorry he was busy but he was on top of it. Nothing happen, today may 2025 I took it upon myself to call alley and they gave me the phone number from the warranty for me to see what was going on, come to find out they never canceled anything and I just now canceled it and mind you Ive called the manager and never received any phone call back. The warranty lady told me that if they would of canceled back in October like I told them I would of got a full refund but since its been months Ive only will be receiving a portion back. The other amount its out of their hands but they do believe it was intentional to keep playing the run around with me to not get anything back. I also have emails and text massages providing all this information Ive stated.The original warranty was ***** and Im only receiving ***** due to the months and fault of dealership, I believe they shouldve held accountable.

  Business Response

  Date: 06/06/2025

  I have already talked to Mrs. ******* and the refund is being processed and should be in the customers account within ***** days. She is getting a full refund. 

  Thank you, ******* ****

  Customer Answer

  Date: 06/08/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:11/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I purchased our 2019 Jeep Grand Cherokee here 02/22/2019 and purchased their extended warranty and was told it was covered bumper to bumper. Literally cover everything besides hail damages (which is no brainer). We spent $5K, as the financial guy said this was their top tier. Pamphlet was given and to find out now, they never attached that warranty contract, so now to find out I need my suspension repaired, warranty is not covering it. Keys, chip paints, interior, and exterior are not covered either when we were told it was and it's in the pamphlet of what's included. Now what we're getting is the bs running around. We spent $5k to have a peace of mind to find out this person in the financial person bs us just to make a sale!!! This is so unprofessiona and so unethical in so many levels. This is so wrong to do to a customer. We spent our hard earned money over some lying bs so they can look good on a sale. I've reached out to their financial department and looks like the guy don't work there any more and they no longer work with this warranty company. Just great! Now were lost $5k over this bs and still have to fix this.

  Business Response

  Date: 12/13/2023

  Product purchased does cover vehicle and is best coverage. It does not replace wear and tear items. Their issues is with standard replacement wear and tear items. 

  Customer Answer

  Date: 12/13/2023

  I am rejecting this response because:   

   

  This is a typical response from a company that does not want to take accountability.  I received a call from someone one of their department and they said they will look into the history of this warranty since, the person whom sold us the warranty no longer works there since they cleaned house and they will call me back and of course I didn't get a call back so this is just a shorter version of saying to their previous customer, "You are SOL."  A wear an tear does not warrant this type of warranty for sale.  They want to make a sale and rob customers by training their staff to say stuff to push sales and papers.  I hope no customers will continue to support this type of business tactic.  That is horrible.  Be honest and train staff to tell customers the truth, so down the line no one should be fighting for this.  $5K for a warranty that their own staff sale "bumper to bumper" coverage no matter what is a joke in a hat to rob customers down the line.  I hope you as a business know robbing customers by selling disgusting false warranty and don't want to take accountability has no morals behind it.  A new car sold has typically 3 years warranty from manufacture.  You want to selling a false warranty to cover on top of that but honestly that $5k went into your pocket.  I hope you sleep well know you *** a family out of their money to buy what we thought was a good company.  

   

  Horrible business tactic. No moral and unethical at that. 

  Business Response

  Date: 12/13/2023

  Struts (Suspension) are a wear and tear item (Owner Maintenace). They are like tires, wiper blades, brake pads, rotors, filter (oil and air) and light bulbs. Your Service Contract is for mechanical, electrical and non-wear and tear items (Owner Maintenance). The manufacturer warranty would not cover an item unless it was deemed defective from the production of the item / part by the manufacturer. Your Service Contract covers beyond defect but does not cover Owner Maintenace items. We apologize if you feel were informed any differently. We operate with honesty and integrity here at Bonham Chrysler. Standard Maintenace items on vehicles are the responsibility of the owner.  

• Initial Complaint

  Date:07/24/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date this all started was 7/08/2023 I paid $8,500 down payment for a car that they did not inspect well and I took back for a sound on 7/11/2023 and they took the car off the lot without telling me or letting me get my things I sat in the dealership for 4 hours believing they were fixing the problem then they told me they took it somewhere else and it would be fixed by the next day they totaled the car and sent to to auction with $200 worth of my personal property in it and would not let me get my things and held my deposit for over a week because they wanted me to buy something else eventually after a lot of pressure and yelling they gave me my money back on 7/19/2023 but stole everything that was in the vehicle

  Business Response

  Date: 09/20/2023

  We would like to express our sincere apology for any inconvenience this has caused you.  We are issuing you a check in the amount of $200.00 that will be mailed to the address provided. 

  Customer Answer

  Date: 09/20/2023

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:06/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from them a few years ago. I have yet to receive my paperwork and warranty information. I have called multiple times, have to leave message and NEVER get a call back. Ive even gone up there in person and was assured that they would send my paperwork. It is to the point of me contacting a lawyer which is unnecessary if they would just send my paperwork. I cant even use my warranty or know exactly what it covers because the sales manager lied to me. He told me my warranty would cover everything, all I would be out is $100 deductible. Not the case. My transmission went out and my part was going to cost $100.00 deductible plus $2900.00 out of my pocket.

  Business Response

  Date: 09/19/2023

  All documents requested are being sent via ***** # ************ to the address the customer provided.

• Initial Complaint

  Date:06/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Approximately late July of 2022 we purchased a **** Escape from Bonham Chrysler. In late January the car was deemed a total loss. We were informed we were owed a refund on our *** insurance and *********** plan. $1053 for the *** and $620.85 for the ***********.It took us over 30 phone calls to finally speak with anyone, and every time they call us back they have different information. *****, who works in finance refused to give me accurate contact information for the ** so that I could escalate the issue. Yesterday we were told that there is no record anywhere about any cancellation for the *** or ***********, but we have a signed copy with the dealers signature of the *********** cancellation request. Today they are telling us a different story. They claim that they now do know of that form, but they are saying that they do not have the money, it has been sent to the bank. The bank says they do not have the money and have received no refunds from the dealership. We are well over a reasonable period for this to all be resolved.

  Business Response

  Date: 09/07/2023

  After reviewing the customers compliant, I have attached a copy of the Ally Statement.  The Ally statement dated 6-1-23 to 6-30-23, shows the lender charged us back for the Gap cancellation.  I have also attached the payment statement showing we paid Ally the Ultimate cancellation refund on 6-23-23.  I can't speak for Ally and why they took so long to provide us with the cancellation request for Gap and why the chargeback wasn't posted to our statement until June.  We can't process any Gap cancellations until we are notified by the lender that the vehicle has been paid in full, is a total loss or a repossession.  Our obligation for all Gap cancellations is to pay the lender directly or the lender charges us back on our monthly statement.  The only exception is if the lender provides us a letter stating otherwise.  This is per our dealer agreements with each individual lender.

  I hope this finds you well and everything has been completed with the lender.

• Initial Complaint

  Date:05/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have attempted to contact this dealer in regard to an extended service contract and gap insurance request, but are receiving no return communication at all whatsoever. We purchased a 2020 *** from this dealer and purchased an extended service contract and gap policy with it. We have since sold/traded the *** truck and need to receive a refund on the two.

  Customer Answer

  Date: 05/09/2023

  I continue to call every day and continue to receive no response and/or call backs. Receptionist lets the phone go to voicemail when I call. 

  Customer Answer

  Date: 06/07/2023

  No return contact has been made or attempted by the dealer, Multiple people have received voicemails over time and none return the calls. A refund is expected directly from this dealer, but they will be unable to send it to us until they have the correction information. Information on file with business is out of date. A demand for payment will need to be issued if not resolved by end of June, legal action will be taken against this business. 

  Business Response

  Date: 09/19/2023

  We have reviewed our records and show that all cancellation request have been processed.  The extended service contract refund check was issued on 7/12/23 made payable to *******************  ******* cancellation refund was paid to the lender per the lender monthly statement.

  Customer Answer

  Date: 09/20/2023

  I have reviewed the business response and accept this resolution despite the extreme hassle and length it took to complete it.