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Business Profile

New Car Dealers

Nissan of Boerne

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 15 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/06/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Traded in a vehicle at this dealership on 5/6/25. Trade in was never paid off and Im receiving late payment notices and its affecting my credit. Reached out to dealership multiple times. Cannot get a hold of anyone on phone. Went to dealership in person. Only got the runaround. Trade in still currently delinquent

  • Initial Complaint

    Date:03/17/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to this dealership to purchase a used Nissan Versa for the advertised price of $13,811.************************************************************************************************************************************** dealership refused to sell it to me at the advertised price and insisted on adding a "Protection Plan" costing $1,995. I had not desire for a protection plan and did not ask for it. I spoke with a manger and they would not sell the vehicle for the advertised price.

  • Initial Complaint

    Date:03/05/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband and I purchased a vehicle 12/13/24.. The list price of the vehicle on $13,995. We were at the dealership for approximately 5 hours waiting for financing. I informed Mr. ***** that we would be able to pay for the tax/title/licensing up front and did not want it included in a loan. When we met with Mr ********* he informed us that the loan company would be requiring us to purchase a $2,600 extended warranty. I asked if there was any way to get financing without it, I was told no. Upon further investigation I have discovered that this was a fraudulent statement. I also asked if there was a way to put $0 down and was told no. Mr. ********* promised us that the warranty is fully refundable within 60 days and that the full amount would be applied to the loan once it was cancelled. We paid a $2,500 downpayment via credit card which was in addition to a $500 down payment made the day before.On 12/23 we received the financing information in the mail - it showed the total amount financed to be $18,000.Upon taking a closer look at the paperwork for the truck I discovered a $2,995 "accessory" charge. I was extremely shocked to see that the truck cost us $2,995 over the listed price of $13, 995 being it is a used vehicle. We did not request any accessories to be added to the truck, and the accessories on the vehicle came on the vehicle in a trade in. The accessories were not advertised as being available at additional cost. It was our understanding, based on what was presented to us, that the truck was going to cost $13,995. If we had been informed of this charge I would have asked for those items to be removed or we would have walked away all together. We were pressured into signing a deal that we never would have agreed to if the conditions had been different.I have tried to get answers to my questions and have been ignored up until this point.

  • Initial Complaint

    Date:03/05/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    MY brother was handicapped (mentally and physically) and resided in a nursing facility. On 3/28/24 this business ran his credit for vehicle financing. My brother did not leave the facility unless he was with a family member in a special vehicle as he was wheelchair bound. This business ran my brothers credit (a hard inquiry) without verifying his identity. His identity was fraudulently used by a former employee of the home he resided in which they have admitted to. He has NEVER had a DL nor was he ever capable of having one, so under no circumstances would he be trying to finance a vehicle or co-sign for one. He didn't even have the mentality to understand what financing means. No ID was ever verified before this purchase was attempted. I have tried to reach out to the dealership and nobody will return my calls. My daughter went in person (I live out of state) and sat there for an hour after they said a "***** *******" would be right there, she never came out. I need some answers as to why they allowed this to happen. How many others have they allowed this to happen to and their families don't catch it. This has been reported to the ************************ as well.

  • Initial Complaint

    Date:01/23/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We went in to purchase a vehicle. The sales guys name was ****** ******. He took mine and my husbands information. Name, address, amount of salary and SS#. He went back to his mgr. ***** and we ended up not purchasing the vehicle as they were telling us that we had to purchase a vehicle warranty that we did not want. So we said thank you and left. While driving back home I had two missed calls and a text from ***** that they General mgr said it would be ok to sell us the car without the warranty but it was to late. When I got home saw that my credit card a Hard inquiry and I want this removed ASAP. I did not sign or give verbal permission to run my credit as the were a preferred dealership with ***** and we use them as our load provider for any vehicles we purchase. Please let me know what I need to do to get this off my credit report. I have tried to send a photo of the hard inquiry and the document we couldn't agree upon and but it keeps coming up as an error but I can email them later to you all.Regards,********* ********/***** ********

  • Initial Complaint

    Date:10/23/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 4th 2024 I took my 2021 Nissan Murano vehicle in due to an issue with air conditioner blower was not working for previous problem which occurred a year ago in May 2023 shortly after purchasing the vehicle with numerous problems which led me to believe that I was sold a defective vehicle. The Maintenance Repairman named ***** explained they diagnosed it as the rearview mirror loose wiring caused the outage of causing the air conditioner not to work and he would need to replace the front harness component which would be five hundred dollars for the repair and labor claiming it wasn't covered under my Service Warranty in which was still active under *********** Plus Warranty Protection I currently have. Then he negotiated to reduce the amount to $349.00 if I would agreed to pay that amount before he would continue with the repair the next day which was Saturday October 5th. through my frustration of the pressure of coming up with the amount I decided to file this claim to request a refund due to me having Service Protection Plus Warranty which should have covered the repair from the very first time of repair problem it was not resolved? t

    Business Response

    Date: 12/04/2024

    Yes, I have received the consumer complaint. Service and I are working on a resolution.

  • Initial Complaint

    Date:09/30/2024

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Nissan of Berne overcharged my account. Instead of refunding my card is forcing me to have credit with them! I want my money back.

    Business Response

    Date: 10/31/2024

    Several Managers have spoken to Mr. ******************* ******

    Owner Loyalty Manager

    Customer Answer

    Date: 10/31/2024

    Complaint: 22353335

    I am rejecting this response because:

    This isn't any sort of resolution, you have just stated that someone spoke to me.  The manager failed to understand my point of view and I don't agree with the outcome. I spent over $300 for "diagnostic inspections" that the company claims will be deducted from any maintenance or repairs but doesn't explain that the repairs have to be made same day and "as a good gesture" will extend that to 30 days. It was a failure not only on the service representatives to not explain those details and a failure on the company for not trying to compromise with customers 


    Regards,

    ******* ******

  • Initial Complaint

    Date:09/19/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 07/25/2024 I purchased a certified pre owned vehicle, a Nissan Kicks VIN *****************, from Boerne Nissan. As of 09/18/2024 Boerne Nissan has been unable to provide me with an any documenting paperwork with an account number for my loan at ********************** ********************** (****). My loan payment is due according to my purchase agreement. I have reached out to **** several time the last one being today 09/18/2024. **** does not have an account for me because Boerne Nissan has not completed the papers from July. I have called Boerne Nissan 14 times in the last three days only to get voice mails. Each time a message was left with no call backs. I have left 5 emails with no response. Today 09/19/2024 I asked for the manage who I was told is ***** ****. I was transferred to what I assume is his voice mail and still no call back. In a call on 09/18/2024 I was able to get a human to answer. This individual identified himself a only Z. Z informed me that ***** ********* was my finance person and he had not submitted some type of CPO Certificate and that is why **** did not have my info. Z said he would try to submit the form and call me back with its status. Still no call back from Z. ***** ********* has been left four phone messages and four emails asking for his help. No Response from ***** *********. My situation is simple. I want to make a payment on my purchase but because they have not filed the paperwork from my purchase on 07/25/2024 I am unable to do so. **** cant help me because Boerne Nissan has not done what they should. I'm just not in the **** system. So **** will not create an account number for me to pay. ********************************************* has not submitted the paperwork and will not return calls or emails. The loan was funded to Boerne Nissan and the payment is now due. This has been a three week journey and i am no closer to its end. This could have an adverse effect on my credit score because I cant pay them without an account number.

  • Initial Complaint

    Date:08/05/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Came here for oil change Feb 6 2023, had to bring my car back week later due to it leaking oil (was told it was bad washer) fast forward to August 2024 bring in again for oil change. They are also claiming they have no record of the car being brought back. Was told they are unable to do the oil change because the drain bolt is stuck and not able to be removed. Asst ******* attempted to blame on heat and plastic pan. They are claiming no fault since Infiniti of Boerne worked on the car last even though they only worked on the rear differential/transmission. With that they are clearing themselves of any wrong doing even though they are the last people to have worked on the front half of the car.

    Business Response

    Date: 09/11/2024

    Dear Mr. **************** apologize that we were unable to take responsibility for the seized drain plug on your vehicle, as is has been over 18 months since we last serviced your vehicle. It has also been worked on by other mechanics. As a general rule

    oil should be changed every six months. Prolonging this service can cause seizes throughout the vehicle, which is why we only offer a one-year grace ******************************

  • Initial Complaint

    Date:01/10/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dealship sold me a car that dont work they have the car and dont ***na fix it

Nissan of Boerne is NOT a BBB Accredited Business.

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