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Business Profile

Auto Repairs

BWAP-Budget Wrench a Part

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for BWAP-Budget Wrench a Part's headquarters and its corporate-owned locations. To view all corporate locations, see

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BWAP-Budget Wrench a Part has 3 locations, listed below.

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    Customer Review Ratings

    1

    Average of 1 Customer Review

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    Review Details

    • VICTORIA G

      Date: 07/23/2025

      This company and their employees are very misle ading. I bought four rims for $200 and I asked the man to check if they would fit on my car because the numbers look kind of off. The man said yeah they fit your car. You can be five points less or five points above but other than that they won't fit but these fit your car for sure. I asked them can I bring them back if they don't fit he said yes you have 5 days to bring them back If you buy the warranty you have 40 days. I said okay I'm just going to go get them fit it and I'll be right back if they don't fit. I go get them fitted of course they don't fit I bring back the rims with the tires and he said that he's so sorry that he said that by mistake and that they don't accept exchanges or refunds. I bought these tires and rims less than 3 hours ago. He said well do you want to sell your old ones we can give you $19 for four rims. Now why would I want to sell my rims for $19 when you just turned around and screwed me for $200 when you told me I could bring them back and you told me they fit and they didn't and you wouldn't accept them back this place is a rip off.

      BWAP-Budget Wrench a Part

      Date: 07/28/2025

      July 28, 2025 
      Dear Victoria, 

      Thank you for sharing your feedback regarding the situation with the four wheels that you recently purchased.  Any inconvenience this may have caused as well as the return issue is acknowledged. 

      On July 28, 2025, the business has decided to refund your money for the four wheels ($200) to provide satisfaction and salvage our business relationship going forward.   

      To resolve this issue, the company has conducted warranty training with all sales employees and managers.  This training will protect our valued customer base from this situation going forward.  In addition, the refund we have offered is a good faith effort to earn your confidence.  

      Please contact me directly at ************ to discuss this further, ******************** Wrench a Part values your business and is committed to ensuring customer satisfaction. 

      Sincerely, 
      ***** Pate 
      General Manager 
      *********** Wrench a Part  

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