Complaints

This profile includes complaints for Bailey & Galyen Attorneys at Law's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bailey & Galyen Attorneys at Law

  1901 Airport Fwy Bedford, TX 76021-5732

  
• 

  Bailey & Galyen Attorneys at Law

  1300 Summit Ave Ste 650 Fort Worth, TX 76102-4442

  
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  Bailey & Galyen Attorneys at Law

  5460 Babcock Rd Ste 120C San Antonio, TX 78240-3901

  
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  Bailey & Galyen Attorneys at Law

  312 E Renfro St Ste 202 Burleson, TX 76028-3949

  
• 

  Bailey & Galyen Attorneys at Law

  18601 Lyndon B Johnson Fwy Ste 505 Mesquite, TX 75150

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/21/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint: 23502067
  
  I am rejecting this response because: ****** ****** has issued a *** check via mail back to me. This office failed to provide me with a response in regards to why they cashed the *** check and now I am finding out through this BBB Complaint that the check was placed into a trust account. Please confirm this check is valid to cash to pay the ******* provider as you did not pay them directly and that you did not commingle the funds into your personal accounts (***** ***, ***** ******). I am requesting proof of cashed check/cancelled check and the proof of settlement distribution, if any. I did not negotiate nor settle any personal injury claim with State Farm with this nor any other law firm and am requesting that this firm provide to me something in writing that certifies no other payments were provided to their office. This firm has created issues regarding the *** ***** lien as verbally I was guaranteed to not worry about the Letter of Representation/Withdrawal with *** ******* office and now they are still holding the lien. This is legal malpractice as their guidance/advice was unethical in the fact that they should have not taken me as a client knowing that the letters needed to have been provided in advance.
  
  Regards,
  
  ******* ***** new supposed Claim Negotiator (LinkedIn)/ Case Manager goes back and forth between stating she sent a picture of my eye to State Farm stating they can go over the 50K personal injury limit then retracts and states max is 50K limit. Text message below shows they would go after ********************* not my State Farm policy UIM/UM limits differing from the verbal information provided. Please see email messages as this firm is unethical/misleading now causing harm to my brand/reputation as I am a former public figure and disagree with their withdrawal letter comments specifically "facts" alluding to me lying or not being faithful therefore tarnishing and creating damage to my claim. I am demanding a new letter of withdrawal. Nature of Dispute: Slander Resolution: I am requesting a new letter of withdrawal that demonstrates we were unable to reach an agreement (irreconcilable differences) to proceed further in this relationship. Advertising Issue: See ********* messages/email messages.

  

  Business Response

  Date: 06/27/2025

  We withdrew from this claim June 20, 2025.

  We did not maintain a lien, so she is free to pursue her claim freely.

  We did send a threat letter to the defendant, and they responded saying they had no insurance. Her carrier knows of her injuries and was also investigating if the defendant had applicable coverages. We did inform her carrier of the extent of the current and on-going injuries. According to her carrier, they were prepared to finish their investigation of any applicable defendant coverages and if none was found by them or us, they were prepared to begin the ** claims process. In the meantime, her carrier sent us a PIP check that we placed in our trust account and have since returned the amount received back to her by check.

  As to the other issue of a withdrawal letter from another attorney, she asked for one and we asked for one. We have no authority or control over another attorney's office if they choose to maintain a lien. If we had continued to represent Ms. ****** we would have to honor the former attorney lien thru the settlement in our attorney fees. In other words, any former attorney lien comes from our fee portion. We currently have clients with past attorney liens that were maintained and is not an unusual occurrence in matters as these. 

  As the claim was still proceeding, the final determination if the defendant had coverage was still under investigation. But, since we withdrew, that final determination will have to be made by her carrier if she settles with them or thru her new attorney if she chooses to hire one. I know she has contacted other attorneys as she has mentioned them.

  If she wishes a new withdrawal letter from her previous attorney, she will have to obtain one from them as again, we have no control over other attorneys' decision to maintain a lien on a matter. There was no promise from staff that we would obtain a former attorney withdrawal letter with or without interest as again we do not tell other attorneys how to run their business as they do not have any control over how we run our business.

  We withdraw from her case with no lien. Her recourse she seeks is not from us, but her former attorney to provide a new letter if they chose to do so.

  We wish Ms. ***** the best of luck and pray that she fully recovers from this accident. 

  

  Business Response

  Date: 07/08/2025

  Ms. ***** informed her prior ****** ********************** on April 22, 2025, that she fired them. Screenshot of the text conversation between client and *** ******* ********************** prior to hiring us that she provided us, attached.

  We then were hired by Ms. ***** on April 30, 2025, with the text exchanges showing she fired them, and we could represent her. 

  When we received the live PIP check, we placed it in our trust account and no we did not comingle funds in any accounts. We have not paid ******* and the check she has is made payable to her for the full amount we received. She can pay the medstar bill with these funds. She can also obtain the rest of her PIP coverages thru State Farm for any other medical bills.

  We also know that she has communicated with State Farm and has the information that no other PIP checks were sent to us.

  We have provided Ms. ***** the copy showing the check was placed in out IOLTA trust account for the same amount that she received the check, see the attachment. 

  As far as us promising she would not have a lien placed on her case after firing *** ******* ********************** that is not true. In fact, she communicated with *** ******* ********************** who told her via text that they would maintain a lien. As has been discussed with Ms. ****** in other communications, the lien maintained by *** ******* ********************** would be addressed in a potential settlement as that lien would have come out of our portion of attorney's fees as is standard practice. 

  Please see the text exchanges, that Ms. ***** provided us, were in fact Ms. ***** was advised by *** ******* ********************** that they were maintaining a lien after she fired them.

  From: ******* ***** <************************************> 
  Sent: Friday, June 20, 2025 8:19 AM
  To: ***** **** <**********************************************************>; **** ***** <***********************************************************>; ****** ****** <************************************************************>; req <********************************************************>
  Subject: Fw: Letter of Withdrawal Request Follow Up (Cont.)********************************************************
   
  Please see below. 
  
  Sent from Yahoo Mail on Android 
  
  ----- Forwarded Message ----- 
  From: "******** ******" <********************************> 
  To: ************************ <************************************>, "****** *****" <*******************************> 
  Cc: 
  Sent: Fri, Jun 20, 2025 at 8:10 AM 
  Subject: RE: Letter of Withdrawal Request Follow Up (Cont.) 
  We are retaining because you obtained another attorney. 
  
  Thank you,
  ******** ******
  Case Manager
  *** S. ***** & ASSOCIATES
  ***********************************************;
  *******************
  Tel:************
  Fax:************
   
  From: ******* ***** <************************************> 
  Sent: Friday, June 20, 2025 8:07 AM
  To: ******** ****** <********************************>; ****** ***** <*******************************>
  Subject: RE: Letter of Withdrawal Request Follow Up (Cont.)
   
  I have not breached any ***.
   
  You were fired on 04/22.
   
  You were never rehired.
   
  Show me where I asked you to be rehired?
   
  Sent from Yahoo Mail on Android
   
  On Fri, Jun 20, 2025 at 7:45 AM, ******** ******
  <********************************> wrote:
  That was for the medical providers.
  
  Since you have obtained representation and breached the *** that you have signed. We will be retaining.
  
  Thank you,
  ******** ******
  Case Manager
  *** S. ***** & ASSOCIATES
  ***********************************************************************************************************************
  Tel:************
  Fax:************ 
  
  From: ******* ***** <************************************> 
  Sent: Friday, June 20, 2025 12:29 AM
  To: ******** ****** <********************************>; ****** ***** <*******************************>
  Subject: RE: Letter of Withdrawal Request Follow Up (Cont.)
   
  I was guaranteed verbally by both of you and your intake specialist that I would not owe anything to your firm if you did not win or if I at any point decided not to have you represent me.
   
  Please stop delaying this process and send the letter before the end of today. 
   
  If the above is not done before the end of today, I will proceed with filing a formal complaint to the ***** BBB, FWPD, and DPD regarding your failure to comply.
  Sent from Yahoo Mail on Android
   
  On Wed, Jun 18, 2025 at 1:30 PM, ******** ******
  <********************************> wrote:
  I am unsure when this letter will arrive to you. According to the *** that you signed, Section 9 titled Termination of Agreement
  The attorney has a right to retain fees in the event the contract is cancelled. 
  
  Thank you,
  ******** ******
  Case Manager
  *** S. ***** & ASSOCIATES
  ****************************************************************************;
  *******************
  Tel:************
  Fax:************

  From: ******* ***** <************************************> 
  Sent: Wednesday, June 18, 2025 1:26 PM
  To: ******** ****** <********************************>; ****** ***** <*******************************>
  Subject: RE: Letter of Withdrawal Request Follow Up (Cont.)
   
  When will I receive the letter?
   
  I have been waiting on this letter for almost 2 months now.
   
  I also was told by your team there would not be any lien, please confirm.
  
  Please do not auto invite yourself to solicitation as I am not interested in any attorney at this time.
   
  Sent from Yahoo Mail on Android
   
  On Wed, Jun 18, 2025 at 1:21 PM, ******** ******
  <********************************> wrote:
  Good Afternoon Ms. ******
  
  Please be advised that we have not communicated with any of your medical providers. I am unsure where the information suggesting otherwise may have originated, as no records or billing requests have been made on our part.
  Your case has been formally released from our *********************** and you will receive a letter confirming this. Additionally, we have notified the relevant medical providers, that you provided the names for, of our withdrawal of representation, so they are aware not to contact our ********************** moving forward.
  The only interaction we had was with your insurance company, solely to maintain our interest in the claim. They will also be informed that we no longer represent you.
  Thank you for your attention to this matter.
  ******** ******
  Case Manager
  *** S. ***** & ASSOCIATES
  ****************************************************************************;
  *******************
  Tel:************
  Fax:************
   
  From: ******* ***** <************************************> 
  Sent: Wednesday, June 18, 2025 1:03 PM
  To: ******** ****** <********************************>; ****** ***** <*******************************>
  Subject: Re: Letter of Withdrawal Request Follow Up (Cont.)
   
  I am requesting you to send a letter that shows I fired you back in April as soon as possible to me via mail and email and to my insurance company.
   
  I have not rehired you nor do I want to.
   
  You should not have sent any letter of representation to my insurance company on June 6.
   
  Stop talking to my doctors as you are violating HIPAA privacy laws and I will report you to the CFPB.
  Sent from Yahoo Mail on Android
   
  On Wed, May 7, 2025 at 7:06 PM, ******* *****
  <************************************> wrote:
  Hello,
   
  What's the status on this request?
   
  Sent from Yahoo Mail on Android

  ---------------------------------------------

  As you can see, she was aware a lien was maintained by *** *************** did not maintain a lien ourselves and we have provided her this same information outside the BBB system, and she knew what was happening on her case.  

  She needs to follow up with *** ******* ********************** as nothing we have done caused *** ******* ********************** to maintain a lien. I wonder if she filed a BBB complaint on *** *****.

  Nothing we did was unethical in our representation and her file is closed in our **********************.
  
  

  Customer Answer

  Date: 07/10/2025

  Complaint: 23502067
  
  I am rejecting this response because: Incorrect/Misleading Information
  

  This "liar lawyer" as quoted by MedStar did not inform me at any point of this PIP Check. I had to contact State Farm and inquire about this payment as I found out after June ******* when I was unblocked from my State Farm Claims App that a payment was issued to myself & this firm (Bailey & Galyen). Please do not fall into the lies/deception tactics of this attorney whom now has created retaliation where everywhere I go for medical treatment they are conducting criminal checks/stating facts is an issue ex.JPS. I have a recorded conversation that is from ***** **** whom states in the recorded video that I would not need to worry about a letter of representation/withdrawal from *** ***** regarding a lien. This firm did not specifically state they needed the letter of withdrawal/termination prior to taking me as a client. That is where they mislead/misguided/failed to properly advice me that in order to obtain a new attorney prior to hire they would require that proper documentation to avoid any potential liens. I was told verbally by *** ******* firm that no charges would be incurred from their firm/to not worry about anything and to give them a callback if at any point I wished to rehire them. In the messages shown below that was after 2 months of firing. In no point thereafter, where they rehired. *** ***** is ridiculous for holding a lien after being hired on 04/21/2025 and being fired on 04/22/25 and I am handling them separately via the State Bar of *****. In addition, the false allegations made by this firm of me hiring other attorneys or speaking to other attorneys while their firm was employed is inaccurate. All prior attorneys were contacted on or before 04/30/2025. I was in all my right to do so as they were not hired after 04/30/2025.

  The gaslighting/manipulation from where they are very well at quoting text, but not complete facts or order of events is also ridiculous and now other attorneys are aware as I have had to seek legal malpractice lawyer representation, moving forward this attorney will also be hearing back from the State Bar of ******

  Regards,
  
  ******* *****

• Initial Complaint

  Date:01/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Bailey And Galyen (******** office) in June of 2024 looking for help with a divorce filing. We agreed on a price of $4200.00 for the services which was paid in full on 06/24/24. Shortly after, my wife and I agreed to reconcile to save our marriage. I immediately reached out to the office and was told since no filings had been made that I would be issued a refund to the original form of payment. After a couple of months and no refund, I reached back out to the office. I was told the person I had originally spoken with had left the company and that she had failed to let anyone know of the request. I was then transferred to a Mr. ***** ****** who reiterated that I would be refunded the $4200.00. Fast forward to now, I have made monthly calls to the office looking for an update. Initially I was told it was waiting approval and now they just put me through to voicemail and do not return calls. I understand that I requested the initial service and that I changed my mind. However no work was performed and I was told I would be issued a full refund. The stonewalling and ignoring my requests is wrong.

  

  Business Response

  Date: 01/14/2025

  The requested refund of $4,200 was issued to his credit card on 1/8/25.

  We consider this matter closed as the refund was processed and the legal matter was stopped as he requested.

  Thank you    

• Initial Complaint

  Date:07/23/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in to consult for a divorce on Dec 1, 2023 at 4pm. I decided to retain them and signed a contract. Over the weekend I didnt sleep and started calling the office of ************************* to let them know I changed my mind. I finally reached someone on Tuesday Dec 4 and told them I wanted to hold off on my Divorce. I was told they understood and had done nothing on my case, so they would void the contract and give me a refund. *** called a ***************** over the last few months, but still no refund.

  

  Business Response

  Date: 08/08/2024

  Bailey & Galyen apologizes that it took longer than expected to process your refund. All the requested refund has been processed back to your credit card for the full amount.

  We hope this concludes this complaint and the matter is closed.

  Thank you 

• Initial Complaint

  Date:05/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint: 21771067
  
  I am rejecting this response because:

  Dear Bailey & Galyen,
  
  I am writing to address the response provided by your office regarding my complaint to the BBB. It is disheartening to see that you believe my concerns were adequately addressed, as your response fails to acknowledge the significant issues and distress caused by your
  handling of my case.
  
  Firstly, I must emphasize that your representation of my case was not in line with my expectations or the instructions provided. When we
  initially spoke in December of 2022, I clearly communicated the urgency of securing an attorney to file an motion to enforce as
  directed by the Judge, to ensure the enforcement of the original order. However, this crucial step was not taken, despite my explicit instructions.
  
  As a result of your negligence, my family and I endured extensive emotional grief, stress, and physical issues. Your failure to act in accordance with my instructions not only caused us financial strain but also hindered the progress of my case. Enforcement Matter: You stated that Bailey & Galyen was not contractually hired on an enforcement matter to enforce my visitation rights. However, it is essential to clarify that my initial communication with your firm explicitly highlighted the urgency of securing legal representation to file a motion to enforce visitation. Your assertion that you honored
  my request is simply untrue, as evidenced by the Judge's remarks during the proceedings.
  
  Furthermore, the exorbitant fees charged by your firm for subpar representation only added to our financial burden. To suggest that over $9,000  is an insignificant amount demonstrates a blatant
  disregard for the financial circumstances of your clients. As a father and family man, this expense placed a heavy burden on me and my loved ones, with no return on investment or resolution to our legal issues.
  
  Additionally, I was forced to represent myself in court, despite having engaged your services for legal representation. The Judge's questioning regarding my failure to file the motion to enforce, as initially requested, further highlights the inadequacy of your firm's representation. Had this crucial step been taken, as the Judge indicated, it could have saved me both time and money.
  
  In light of these failures, I strongly refute your assertion that my request was honored. Instead, it is evident that I was misled and swindled out of a significant sum of money without any benefit to my case. This experience has been nothing short of a nightmare, and I am appalled by the lack of professionalism and disregard for my best
  interests demonstrated by your firm and the assigned attorney.
  
  I urge you to reconsider your response and take responsibility for the negligence and incompetence displayed throughout the handling of my case. I expect a prompt and satisfactory resolution to this matter, including a full refund of the fees paid for your inadequate services.

  Regards,
  
  ***************************

  y without representation.Outcome: While I eventually secured my desired visitation rights without an attorney, I am troubled by the manner in which it was achieved and the lack of support provided by Bailey & Galyen throughout the process.In conclusion: As a consumer, I expected transparency, professionalism, and a commitment to my best interests, none of which were adequately provided by Bailey & Galyen Attorneys at Law.

  

  Business Response

  Date: 06/17/2024

  ****************,
  Again, you signed a contract and hired Bailey & Galyen on a modification action.
  We note you have not stated you are disappointed with the result(s) ****************** achieved in the modification action while he represented you.  
  It appears you are disappointed the result(s) were not achieved through an enforcement action.  
  We appreciate your response but are not able to respond to your comments in a public forum. 
  Further, we cannot we speak to what the Judge may or may not have said to you regarding your case. 
  Your frustration that the final result you achieved in your case did not turn out as you expected is evident based on your additional post. 
  ****************** represented you to the best of his ability based on the facts you presented to him at the time.    
  Lawyers work with the facts given to them by their clients and work to achieve the very best outcome possible for them.
  ****************** did exactly that. He took your facts, the facts you gave him, and endeavored to get you the very best outcome possible. 
  We wish you the very best in the future.

  Customer Answer

  Date: 06/20/2024

  Complaint: 21771067
  
  I am rejecting this response because:

  To express my profound disappointment with the handling of my case by ****************** and his team. The mismanagement of my case was apparent, as critical actions, such as filing a motion to enforce, were blatantly overlooked despite being necessary and warranted.

   

  Throughout the process, each time I called to speak with ******************, he was never available. He was always on vacation or engaged in other activities, forcing me to speak with his paralegal team. Each interaction with his paralegals resulted in additional charges, as they asked me the same questions repeatedly. Furthermore, every email sent by the team incurred additional fees. There was never a time I felt I could contact your office without incurring additional charges.

   

  ****************** consistently claimed to know the judge, but when it came down to it, he didn't seem to understand or know the judge at all. This raises concerns that his claims were merely for financial gain. This situation caused significant emotional distress to me and my family, and it also imposed a huge financial burden with no real solution.

   

  Your focus appeared to be more on billing than on providing effective representation. It is unacceptable that my case was not given the attention and care it deserved. I would never recommend your office to anyone.

  Regards,
  
  ***************************

  

  Business Response

  Date: 05/31/2024

  While we are bound by the rules of ethics and are unable to divulge any facts of **************** case, Bailey & Galyen was not contractually hired on an enforcement matter to enforce **************** visitation rights as stated in his review. 
  Further, after reviewing the Courts mediation policies, one of the Courts criteria for final trial states mediation is required if a party is asking for more than an hour of Court time for a final trial. 
  While we are not at liberty to confirm or deny more than an hour would have been necessary in **************** case, we can state unequivocally ****************** took the necessary steps to protect **************** rights for a final trial.
  As to **************** comments on transparency, emails, and communication in general we would respectfully disagree with his characterization of the handling of his case over a one year period. 
  Lastly, concerning **************** comment on the timing of the drafting of the final order. We can only respond that very, very rarely are final order drafted without the consent and input from the client. 
  How would the lawyer know what to draft into the final order without input and consent from his or her client? 
  We appreciate **************** reaching out via a review but respectfully decline to agree with his rendition of Mr. ******** handling of his case. 
  Our records simply do not support the claims in his review.