Business ProfileforMolly Maid

We have leveraged their cleaning services since last 3 months. The first few services were fantastic ( due to their supervisor Jani). Since last time, we noticed a different crew than what they promised we would always get and the new crew did not bother to listen nor take time to clean. After the last cleaning, we reported to the customer service ( ****) and asked where is Yani. She said Yani is no longer with the company. When we reported crew did not clean well, she said this time she will send a supervisor ( which used to be Jani before). This time when cleaners came. They were worse. They were not even ready to vacuum the carpets. Supervisor lady had bad attitude. Even my nanny who speaks Spanish said she is hearing the supervisor constantly complaining in Spanish that she doesnt like to clean with Molly Maid. Then the supervisor lady decided she doesnt want to clean. So ,we reported this to the customer service ( ****) and the response we got is that its customers fault. Since last time we have asked to have a talk with the owner but he is too busy to call. At the end the customer service lady ( ****) told us we cannot service you anymore but we will charge you for the bad service they provided us. The height of unprofessionalism. We have spent last 1.5 hours cleaning the house ourself on Friday afternoon