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Business Profile

Sheet Metal Fabrication

Howell's Sheetmetal Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sheet Metal Fabrication.

Complaints

Customer Complaints Summary

  • 29 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/15/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had placed an order with ****** Sheet metal on August 31 and the product was originally canceled and then reorded via pay pal at with time they received a full payment for the order, since this transaction I have received several emails about everything being fine and my order would be fulfilled and shipped out.

    Customer Answer

    Date: 09/15/2024

    The buisness has issued a refund to my original payment form it is showing pending at my bank currently and should post Monday. There is no further action needed at this time

  • Initial Complaint

    Date:09/06/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i ordered what was said to be in stock 4 months ago and they wont return my calls or e-mails and they have charged my cc and i dont have a tracking number or product i ordered i want a refund

    Business Response

    Date: 09/24/2024

    You ordered from a scammer. We stopped taking orders in March. File a claim on your credit card or however you paid for the parts.

    You were never our customer.

    ****

  • Initial Complaint

    Date:08/30/2024

    Type:Delivery Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered through their site on 1/13/24 and was emailed further instructions on 1/15/24 for completing the order by phone. Talked to I'm assuming would be the owner on 1/16/24 and told me everything should ship out in a day or two and that was over 8 months ago. I paid with a gift card and it was charged $746.12 on 1/19/24 as well for the parts with shipping. I have called well over 50 times between then and now to see when the parts would be shipped out and I can not talk to anyone or get a response back from them. I also did not get a confirmation email or receipt of any sort or any email letting me know that it had shipped. I had the items shipped to my work so that it would be signed for when it was delivered also. I would like the products delivered that I ordered but will no longer purchase from this business in the future.

    Business Response

    Date: 08/30/2024

    They are victim of a scam. They never ordered with us. They need to file a claim with the credit card they used to get their money back. There was a scammer impersonating us online at this time.

    Ryan

    Customer Answer

    Date: 09/04/2024

     

    Complaint: 22212951



    I am rejecting this response because: If that's true that it was a scam then I feel I should have got a call back at least in the 8 months that I was calling so I could have known earlier on to try and dispute this charge as being a scam. 



    Sincerely,



    Marc Stienstra

  • Initial Complaint

    Date:02/26/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i ordered parts on oct 9 2023 was billed 741,30 was told they would ship with in a week tried many times to contact company they never answer or return calls

    Business Response

    Date: 04/02/2024

    Parts were shipped and delivered 3/27/2024.

    Customer Answer

    Date: 04/02/2024

     
    Complaint: 21346792

    I am rejecting this response because: He only shipped 8 parts.  He still owes me 5 more parts.

    Sincerely,
    ***********************

    Business Response

    Date: 04/10/2024

    This was the order. We show it shipped complete What was missing?

    There were as may items as you stated

    Qty.
    Stock No.Product           Description                           Price                Total
    1 QU-40DPI 1938-47 Pickup Door Inners Patch Pair $45.00           $45.00

    1 QU-40DP1938-47   Pickup Door Patch Pair              $70.00          $70.00

    1 QU-4047FWDCMT 1940-1947 **** Pickup Front Rocker Extensions Cab Mounts $90.00  $90.00

    1 QU-40RCP    1940-1947  **** Pickup Rear Cab Corners Pair      $195.00    $195.00

    1 QU-4047LRCPP 1940-1947 **** Pickup Rear Cab Patch Panel  $80.00      $80.00

    1 QU-4047FCBM 1940-1947 Pickup Front Cab Mounts pair  $135.00     $135.00

    1 QU-4047IRCP  1940-1947 Pickup Inner cab corners         $60.00             $60.00

    Product Total:
    $675.00

  • Initial Complaint

    Date:02/15/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered on Dec 5 2023, paid by debt card on Dec 7 and was told would ship in the next day or so. Never received a invoice or tracking number by email. Payment was removed from my account on Dec 8. Attempted to contact numerous times no luck and left numerous massages no returned calls. Tried to contact again today Feb 15 2024 still no luck. Done business numerous times in the past never a problem. All I want is my $116.55 back and I'll never do business with them again.

    Business Response

    Date: 04/02/2024

    This customer was refunded.

    Customer Answer

    Date: 04/04/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:02/15/2024

    Type:Delivery Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed on order on 11/13/23 for model t parts. I have contacted them and left numerous messages by phone and sent 5 emails. They have not contacted me and have never sent the parts. Please refund $462.12. This is my 15 year old son's money that he earned to pay for his 1927 model T parts. Please do the right thing, refund us the money so we can look elsewhere for the parts.

    Business Response

    Date: 04/02/2024

    This customer was refunded.

    Customer Answer

    Date: 04/23/2024

     
    Complaint: 21293954

    I am rejecting this response because: I never received the refund. I waited to check to see if they were mailing or refunding my card and they never did. 


    Sincerely,

    ***********************

  • Initial Complaint

    Date:02/12/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    11/13/2023 I ordered a door skin and some cowl hatch panels. I paid $188.60 and it was charged to my account on 11/14/2023. A person called me on the phone and said they were in stock. They would be shipped the same day. The company wont return my phone calls or emails.

    Business Response

    Date: 04/02/2024

    Parts were delivered in November.

  • Initial Complaint

    Date:02/01/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    January 2 I made a order and talked to the owner. He told me he had the parts and charged my credit card of ******. Well after several phone calls and emails . I did talk to him last week and was told.. I shipped them out and should be there MOnday (****) ******* will be bringing it. Well not a word. I've texted him ... My credit card has gotten ahold of him. He told me he was robbed and the Computer's were taken and he could not give me a *** number. And he lost his work force to a larger company. All I want is my parts. . I strongly suggest you guys keep an eye on him. Usually I don't use YELP but now I will. There are complaint. I ordered from 4 different company's for parts. at the same time. Got them within a week. You guys need to check it out. He has a web site.

    Customer Answer

    Date: 02/05/2024

    I should tell you. I called for 2 weeks to get someone to take a order. The owner  finally Picked up and took my order.. I asked him if it was in stock... yes. so he charge my account the sale day1/2/24 for $484.88 said it will take a couple of weeks to get. .. 2 weeks ago he picked up my phone call and told Me it was mailed out the prior week by **** I needed a number to see when it will come. He said that business was broken into and the computers were stolen and that insurance was setting  it up now. .OK... That was 2 weeks ago .Apparently this is what he does. Apparently you have had several complaints on him. All I want is to get my order or paid back. It takes me several phone calls to catch him.. This is fraud People... Not the ***** way.. 

    Business Response

    Date: 04/02/2024

    This customer was refunded.

  • Initial Complaint

    Date:12/28/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/25/23 I attempted to place my second online order for sheet metal patch panels with ******** Sheet Metal as the first order went well. I received message a representative would call me. On 11/28 I received a call and was given a total amount for the order of $******, and was told all was in stock and it would be shipped right out, and proceeded to give them my Master Card debit card information (which was billed the full ******), I received a transaction receipt by email with no list of what I had ordered, I received no tracking number and waited for shipment to arrive, which it did not. After about 7 days I contacted HSM again and was told to wait a little longer, after a few more days and several attempts to contact HSM I was able to reach them and they told me *** must have lost it, I asked for the order's tracking # and was given a invalid #, Then the representative said he was going in the shop and pulling the parts again (as he said they had all in stock) to ship as he was hanging on the phone, and said they would ship right out, and he would call me right back with the tracking number. I never received a call, any tracking number, or any parts, I had ordered, or any refund to my bank account.Several unsuccessful attempts have been made to contact HSM, messages have been left, email message left on their site. I have received no further response from HSM.

    Business Response

    Date: 04/02/2024

    Contacted ************************ who indicated that the consumer was still willing to wait on the parts.

    Customer Answer

    Date: 04/02/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. This is the 2 emails I sent to you, apparently you did not receive them. I consider this case closed, TH


    *********************;<***********************************> Thu, Mar 21, 8:04?PM (12 days ago)

    to Ivy

    Hi ***, I want to let you know that ******** Sheet Metal finally sent me the parts yesterday that I ordered back in November. I Thank You very much for all you have done to help get this case settled. I do hope that ******** Sheet metal is able to be more responsible and give their customers better service in a more timely manner.
    So now I consider this case to be closed. Again I thank you all at the BBB so much for all you did to get this case resolved.    *************************


    *********************;<***********************************> Tue, Mar 12, 11:35?AM

    to Ivy

    Hi ***************, this is an update on the ******** Sheet Metal case: I was able to reach them on the phone about 3 weeks ago, I asked if I was speaking to ****, he said no "***". Note it sounded like the person who took my order (****). He said Oh you did not receive that and proceed to rustle papers around for about 5 minutes and asked if I still wanted the parts and said he would ship them right out; I asked him to email me a tracking number, said he would and he repeated my email address, I said it was correct. I have received nothing, this is the 3rd time now this same man has said he would send the parts and give me a tracking number.
    I have come to the conclusion they will never send me anything, and I would like to continue on with the 2 projects these parts were for. So at this point I would like them to just refund me. If there be anything you can do to help me and prevent this company from scamming others it would be greatly appreciated by me. THANK YOU so much, ********** 

    Sincerely,

    *******************************

  • Initial Complaint

    Date:12/22/2023

    Type:Delivery Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered sheet metal parts from Howell&#**;s Sheet Metal H383538333133**3538H on September 11th 2023. This purchase was made through our **** account for $1,071.96 by email. The next day I called to confirm my order and add additional parts. The amount was withdrawn by ****** on September 15th, 2023. The parts I ordered were: cowl patch panel (2), cab patch panels, windshield frame, door bottoms (2), right and left door panels, striker set, bumper set, (4) door pins and gas cap which were all for a 32 **** pickup. An email confirming the order was never received so as a result I have no shipping H32303235**303035**32H record or tracking number.On October 15th, I called to check on order status and was told they would check with the shipper and call back that afternoon. No response by phone or email that day or since as I have checked my answered machine. Continued calls and email have not been answered or responded to by *******#**;s. As of this date the parts ordered has not been received.

    Business Response

    Date: 04/02/2024

    BBB contacted ************************ who indicated the customer was still willing to wait on the parts.

    Customer Answer

    Date: 04/04/2024

     
    Complaint: 21045941

    I would like to receive my parts by Friday April 19, 2024.  If that is not possible, I would like my refund immediately.

    Sincerely,
    *************************

Howell's Sheetmetal Company is NOT a BBB Accredited Business.

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