Complaints

This profile includes complaints for Classic Southeast Texas, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Classic Southeast Texas, Inc.

  3855 Eastex Fwy Beaumont, TX 77706-7531

  
• 

  Classic Southeast Texas, Inc.

  PO Box 5547 Beaumont, TX 77726-5547

  
• 

  Classic Southeast Texas, Inc.

  3865 Eastex Fwy Beaumont, TX 77706

  
• 

  Classic Southeast Texas, Inc.

  3875 Eastex Fwy Beaumont, TX 77706

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Spoke with ***** about the car and he assured us it just needed to be rewired, due to a bad rewiring job. I asked for pictures immediatly because no rewiring work had ever been done on the car. NONE WERE PRODUCED! OH WE DONT DO THAT HERE. Once the car was rewired and we went to pick it up, the car didn't make it a mile down the freeway before it started jerking, checking engine light started flashing, delayed acceleration, and traction control light came on. The car drove horribly. Called them and returned it to them. Received another call saying don't fix it because it may lead us down a rabbit hole. Oh now the spark plugs and ignition coil need repaired. We said okay so fix it because we had none of these problems prior to that. ***** immediately blamed it on the minor fender ****** accidents and the mileage on the car. That car drove better than the newer models we had due to the care given. DO NOT LET THEM FEED YOU LIES ABOUT YOUR CAR. What they don't know is my car was just serviced, checked out, maintained by professional technicians who stated the car was in good shape due to the car being maintained so well and couldn't find nothing wrong with it. He had poor customer service, bragged about recorded phone calls, and covered for the technician inability to fix it. Also I have records of communications. Everytime we picked the car up it broke down after pulling from the parking lot. The technician lack of expertise in rewiring the harness caused the car transmission problems. NEVER FOUND OUT AN ANSWER TO WHY THE CHECK ENGINE LIGHT WAS ON and it was never resolved! Contacted management and never received a call back.

  

  Business Response

  Date: 04/21/2025

  My management team has attempted to reach out to you regarding this issue. If you could contact *****, the drive manager, at ******** or myself at ********. ***** *******
  
  

  Customer Answer

  Date: 05/02/2025

   
  Complaint: 23211053
  
  

  I have only received a voice message from the dealership from ***** and I returned the call and left them a message. Other than that there has been no communication or resolution. 

   

  ********* *******

  

  Business Response

  Date: 05/08/2025

  Scheduled customer back for reinspection. problem still working. 

  Customer Answer

  Date: 05/09/2025

   
  Complaint: 23211053
  
  I am rejecting this response because: It's deeply concerning that the two previous attempts for you all to review and resolve this issue has failed by refusing to address the new mechanical complications caused by the rewiring. The fact that the car ultimately required a $450 tow after the botched rewire, on top of the ~$1600 already invested, highlights the lack of resolution. Under these circumstances, the prospect of incurring further costs for a third attempt is not a viable option. 

  At this point, I'm requesting a refund. If not, we can move forward with the alternative.

  
  Sincerely,
  
  ********* *******

  

  Business Response

  Date: 05/20/2025

  Final Resolution: 

   

  We have offered to give Mrs. ******** a credit of ****** to her account if she wanted to tow the vehicle back in and have us recheck the wiring. If she does not want the credit we would would cut her a check for it.  I advised that we did feel she needed the coils and plugs but we should have checked out the transmission codes too before doing them.  
  She does want a refund; a check request has been turned in for the refund to be processed.

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 14, 2025, I took my 2022 ***** Silverado to the Classic Southeast Texas Dealership to get an oil change, the same place where I initially purchased my vehicle. Prior to going in for an oil change, there was absolutely nothing wrong with my truck. However, before leaving the dealership, they told me that they performed some work on my truck due to a recall. A few days later, I started noticing that my radio system was acting strange. It started cutting off and on frequently. This has been going on for the past two weeks now. Today, when I got off work early and had the time to contact the dealership to bring this problem to their attention, the receptionist was rude and very unprofessional. She told me that I would have to pay $199 to reprogram it, but other than that, there wasn't anything that they could do for me. When I asked to speak to the manager, she told me that she would relay the message and have her manager call me back. When her manager, *****, did call me back, she too, was somewhat rude and dismissive of my complaint. That's when I asked to speak to her superior, and she told me that she would have her boss, ******, get in touch with me. Well, as of 8:16 pm tonight, I have yet to hear from him. Although I cannot prove it, I know that they did something to my truck to cause this issue. My truck was fine before it went in for an oil change. There is no reason why I should be responsible for their professional incompetence.

  

  Business Response

  Date: 03/04/2025

  Mr. ***************** you for bringing this to our attention. I understand you and ****** have a game plan to get this resolved. If I can be of any assistance please do not hesitate to reach out to me. I am confident that my staff will get this handled for you post haste.
  
  Thank you,
  ***** *******
  Fixed Operations Manager
  Classic Southeast Texas

• Initial Complaint

  Date:12/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July 2023, I brought my 2018 ***** Equinox to the dealership for a repair. I was advised that the issue was the computer. Happy to know it was still covered by my warranty. I paid my deductible and have been waiting ever since for my vehicle to be repaired. I have been advised that the part was in back order, the wrong part ordered or due to the strike my part could not be obtained. As recent as last week, I was advised that my part would be in by end of the month. As of today, 11/30/2023, my part has not arrived. Additionally, my daughter explained that I am elderly and rely on my rear view camera when driving, I do not have my hands free phone, no radio and limited vision around the perimeter of my vehicle. Even with this information my part has not been expedited or a loaner car, as a courtesy, has been offered. I was even advised I could go to another dealership but I would just be starting over. I am appalled that is it been four months and I am still waiting for my car to be repaired. The dealership has no concern about my safety nor others on the road. I would like my vehicle repaired immediately or a loaner car provided. I cant help but wonder if I was an elderly lady of a different race would I have this same issue?

  

  Business Response

  Date: 12/05/2023

  **************** brought her car into the dealership on 8/14/2023 the vehicle was diagnosed as needing a radio screen. The part is an electronic part and handled differently by ************** (GM). These particular parts are not available new thru the parts warehouse they come from GMs electronic division. These assemblies are reconditioned as they take them in on exchange. Unfortunately at this time GM does not have the part in stock right now. Upon calling GMs electronic division on Thursday, November 30, 2023, we were given an approximate date of 12/31/2023. **************** picked up her car on November 7, 2023, and the vehicle is drivable. The radio assembly screen is blank therefore the audio portion is not working and there is no screen for the backup camera, other than that the vehicle is drivable.  ************** policies and procedures prevent me from putting **************** in a rental car because her factory warranty for this particular part  expired on 6/22/2021 or ****** miles (vehicle currently has ****** miles) and the vehicle is outside both parameters. The vehicle is covered by an aftermarket extended warranty provided by the customer and this service contract has limitations on rental cars and will not cover a rental either.
  
       Classic and its employees do not discriminate against anyone based on religion, race, or *** - This is just a very unfortunate situation that has come up and our staff has done everything they can do at this point, now we have to wait on the part. The good news is that **************** does have her car, less radio and back up camera, to use as she needs. Please feel free to call me if you have further questions ************************* ************

  Customer Answer

  Date: 12/07/2023

   
  Complaint: 20941840
  I appreciate the well written and insulting response. I also appreciate the standard expected discrimination statement, I fully reject this statement. You and your teams lack of empathy and lack of willingness to go over and beyond to assist nor resolve this situation is deplorable. 
  
  I am rejecting this response because:
  Nothing explained in the response was explained to me in respect to the part being refurbished and only can be obtained as a trade in.  The response further insults my plight as it is minimized to only a loss of a radio.  As an experienced and elderly person of course I can survive without a radio. If the party is only a loss of a radio and back up camera, please explain why my entire front panel is out? Clearly, there is a continued issue with the diagnosis of the problem.Yes, I picked up my car after returning to the dealership for the second time only to be told the wrong part was ordered. I must have transportation.  
  

  Additionally, I understand the issue with a rental, thats why I requested a courtesy vehicle.  For, I have had two eye surgeries, Im *********************************************************************  I trusted your dealership to resolve this issue for me, and, to date you have failed.  It is very difficult to imagine the in the entire state of Texas your experienced staff can not locate the part for a radio.

  Sincerely,
  
  *****************************

  

  Business Response

  Date: 12/20/2023

  My response was not meant to be insulting. It was meant to address your concerns as systematically and logically as possible. I apologize if the process was not explained properly about how the part would be obtained. I can assure you that we want your vehicle to be fixed, the supply chain issues with the manufacturers is a huge problem and we are hopeful that these issues will be resolved as quickly as possible. I can assure you that we are empathetic as these same issue have affected our own staff, family, and friends. If we were able to provide a courtesy vehicle, we would but are unable to at this time and as stated previously due to policy, we are not able to provide a rental. Im not exactly sure what your referring to as the whole front panel but I do have faith that our certified technicians are making the best diagnostic decisions available. I know it is hard to imagine that this part is unavailable but I can assure you that if we were able to source this particular part from any other dealership we would have. I know this is terribly inconvenient but I think that it is important to not discount the fact that your vehicle is still drivable and able to provide transportation. We do have many customers that this is not the case.  

• Initial Complaint

  Date:10/24/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I am hereby to write a complaint and to inform you the BBB about the car dealership the Classic GM/Acura of ********, **. we bought a used acura MDX from them almost a year ago, but they did not disclose the previous accident of a vehicle. No carfax was given nor we were told by any means. Along with that they made a commitment of doing the paint job for the vehicle_as it has white spots all over and we did mentioned it, which they promised to provide but never did. we have been calling and asking but no response. I was not expecting this kind of a misrepresentation and they are not even willing to resolve the issue as I sent them several e-mails too. kindly help me out in spreading the word of their poor business strategies and bad customer service.

  Customer Answer

  Date: 10/24/2023

  I am writing in response to the purchase of a used Acura MDX from classic GM/Acura of beaumont Texas. I really had a bad experience with this business. First the sales person Mr.***************************** did not provided us with a carfax report neither did he mentioned any previous accidents on a vehicle. we just recently found out about the prior accident on this vehicle. I e mailed him about the issue but he denied about their deceptive action. 

  At the time of purchase we notified him about the bad paint condition on the vehicle as there were all white spots even on the wind shield. ************* made a commitment to redo the paint job as soon as possible and that promise was never fulfilled .  As it is an expensive investment of ours so we wanted it to be fixed - which never happened. Their customer service is so poor that I tried calling him for several months to fulfill his promise and commitment he made at the time of purchase, but no proper response was made.

  Along with that the finance manager was extremely rude and with no question answered appropriately, he made us sign the proprietary document without our knowledge. we request the dealership to resolve this issue accordingly and fairly.  Otherwise they will definitely be known as a deceptive and unethical dealership. 

  

  Business Response

  Date: 10/30/2023

  Good morning, 

      The claims made by this customer are simply not true. ********************** has a policy of having customers sign a copy of a Carfax with every used vehicle purchased. We retain these records for issues just like this. Please see the attached Carfax that the customer signed, dated on the date of the sale of the vehicle. Please also see the attached We Owe document (redacted for information safeguarding policies) that clearly states that we did not promise the customer a paint job on a used vehicle. The claim that we would paint a used vehicle is ridiculous. Our margins are only slightly higher than grocery stores and logically would have never agreed to lose huge amounts of money to sell this vehicle. We would have sent this vehicle to the auction long before ever agreeing to paint it at a massive retail loss. 

  Customer Answer

  Date: 11/02/2023

   
  Complaint: 20775500
  
  I am rejecting this response because:  The paperwork we were given at the time of purchase has no copy of any car-fax report. we have the *** provided by the dealership with the rest of the documents of purchase.  The attached carfax report with the dealership response was not even shown to us Nor provided at the time of purchase , so how we would have signed it?  This is just a way to prove us wrong and to get away with any obligation.  This should not be the ethical way of dealing the negligence and deceptive way of trade.  Its so obvious that my signature page is completely separate and shows the deceiving way of how they have attached it at the end. which is ridiculous and unethical. 

  As the vehicle is full of white spots and some scratches which --************* the salesman  made the verbal commitment to fix it and to provide us with vehicle paint. He did say to call and bring back the vehicle for paint job. He should be the one fulfilling his promise. 

  Why did they sell the vehicle when they were planning to auction it?  As they claim. It clearly shows they sold us the defective vehicle while using their selling strategies including the deceiving act.  They should have the courtesy to give us a call or to contact us and try to resolve the dispute.
  Sincerely,
  
  Nazli 

  

  Business Response

  Date: 11/03/2023

  I agree that the copy of paperwork that was given to you does not have the signed Carfax report. The documents given to customers on their thumb drives are all state required forms and loan documents. The car fax report is an internal document that we implemented years ago internally so that we were assured that customers know the history of used vehicles even though it is not legally required. This was implemented because we are a honest and honorable organization that does not intentionally mislead customers. The Carfax was shown to you and you did sign it. The only reason the signature page is on the third page is because of the length of the Carfax report, it simply printed that way. There is no foul play happening here and please keep in mind that we do this for transparency. We have nothing to gain by intentionally misleading customers about their Carfax history when were not even required to disclose it. 

  As far as the alleged white spots and scratches. I spoke directly with the manager and salesperson in regards to this claim as it is the only thing I can go off of. The salesperson told me that you inquired about it and that he was going to ask but the manager said no. I am sorry but the legal documents state that we owed you a wash and fuel and that is what I have to go off of since you and the salesperson are both saying conflicting things.  I would be happy to try to get our detail crew to clean and spots but I am not willing to paint anything. 

  Im sorry If you misunderstood me about auctioning the vehicle, I was trying to make a point. The point is that we would financially have been better off to send the vehicle to the auction than to agree to paint it, just to retail it to you. Im trying to reinforce the fact that we would never had made a promise to paint a vehicle just to sell it, when it would have hurt us more than to auction it. 

  I would love to talk to you if your interested ************. I want to help but please know all my statements above stand.

   

   

  Customer Answer

  Date: 11/10/2023

   
  Complaint: 20775500
  
  I am rejecting this response because:
  Its not the reasonable suggestion as its simply not the pertinent to the solution for a company like Classic. Its not just that they didnt respond to my calls and massages but also gave the false hope promise, to fix the white spots on body and windshield by providing with the paint job. Not even the manager, is trying to focus on customer perspective and take some rational and fair step to rectify their action. Both of the sales person were un-responsive with no empathy at all, just kept ignoring my request to fix the issue. I am hoping to seek further communication in a positive way and with other alternatives not just a car wash and gas -as the manager claims. Looking forward to any other possible collaboration. 
  thank you
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:09/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Details are attached on PDF file

  

  Business Response

  Date: 09/19/2023

  I spoke to this customer directly. Our Acura store made a mistake but we put this customer in the front of the line and completed work very quickly under their extended service policy. They were offered a loaner and has already been offered to be reimbursed the requested amount. Customer is completely satisfied to my knowledge and has been in direct contact with me. 

• Initial Complaint

  Date:03/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a vehicle in Oct 2022 because my vehicle was totaled in a wreck. The originally warranty had just expired less than ***** miles before I purchased the vehicle. 3 days after I bought the vehicle it was back to them for repairs. They gave it back and said it was fixed and it wasn't. It left me stranded 5 hours from home. They didn't help get me home..nothing. It ended up being the transmission. They put a refurbished transmission in it. It took about a month. Then it still wasn't fixed. It was the transmission again. they put in another transmission. At this point they had my car 2 months. I had only driven my car 1 week since i bought it. I got it back end of December for our trip. Then on Feb 20, we had to take it back. It was the lifters this time. It will be in the shop for over a month because of parts. Warranty refuses to pay for rental, so I am out of pocket for a rental. No help from dealership. They have no had my vehicle in their possession more than I have.

  

  Business Response

  Date: 03/08/2023

  ******************** purchased a 2017 Yukon with ****** miles. Her bumper to bumper warranty was out by mileage (>30,000 miles) and time (3 years) and her powertrain warranty was out by mileage (>678) and time (that year) as well. When the vehicle was first brought in a few days after purchase we flushed the transmission as per GM repair instructions (no charge) and returned the vehicle shifting properly. Some time after the transmission did go out completely. Classic towed the vehicle 4-5hrs at our expense to help the Kitchens family and replaced the transmission at no cost to her. The entire time Classic was waiting for the transmission and parts to complete the repair (at no cost to the customers) We bailed the customer in a brand new ********************** Enclave so that they would have a three row SUV to drive to accommodate their family of 5. Yes Classic did have the vehicle for a long time waiting for parts. This was outside our control. Fast forward to February and a part has failed unfortunately. These parts are also on backorder which is outside of Classics control. Fortunately the Kitchens purchased an extended service contract and will only be paying for parts that are not covered by the policy making the investment into the warranty already a positive return. Our service manager has contacted the warranty company and even got the rental extended from 8 days to 18 days. All the while ********************* has accused our company of negligence in our reconditioning process insinuating that we did not fix issues that could have been known. I would love to hear of a reconditioning process that can predict a lifter failure or a transmission failure with no warning indicators and all components working properly. This is not possible. 

   

  I am sympathetic for the Kitchens because I know how hard it would be for my family if I was put in the same situation. ******************** was a very kind man through the entire process, I would like to point out. I know there is nothing that the BBB can do in this situation, This complaint is just that, a complaint. Nothing can be done to help the Kitchens more than already is and I am proud of the way Classic has handled the situation. 

  Customer Answer

  Date: 03/09/2023

   
  Complaint: 19551447
  
  I am rejecting this response because:

   

  we are a family of 7! The transmission was flushed before we bought the vehicle and it wasnt disclosed. Classic (,***************) is making it out that they did us a favor by towing our car and fixing the transmision. The transmision failed 3 days after we bought the vehicle and when we ****** the vehicle to them, they didnt fix it then. Instead they handed me a piece of paper saying that a V8 can shift hard and its normal. If they would have taken me seriously then, we wouldnt have gotten stranded. I understand parts being on back order. I do not appreciate how classic and *************** has handled this. I will never buy a car from them again. I am not the first person to complain about Classic for this exact problem. I have had multiple people reach out to me about buying a used, certified car that the manufactuerer warranty just expired and their car failed. Who makes money if a car fails and is back in the shop....Classic GMC. ******, the service manager has been wonderful.  It is *************** who had been horrible in this process. He is not understanding to his customers. I am now coming up on owning this vehicle 5 months and he has had my car for 3 of those months. If *** is proud of how Classic has handled this situation,  he needs a new way to manage a business because right now he is proud that Classic screws their customers.
  
  Sincerely,
  
  **********

• Initial Complaint

  Date:01/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My truck broke down and I brought it to Classic ******************* After an assessment they told me the motor had a bent valve and that due to this being a recurring thing in those motors they no longer replace the valve. they have to replace the motor. The quoted me a price and time frame. If I paid half the money ($5K) that day it would be two weeks. I did. It was 10 months later before they got the motor put in my truck. When we picked it up there where very obvious problems and we brought it back. They claimed a lot of other things where wrong causing the issues and charged me even more money. one of those Items was the ** witch I paid $1500 more to fix. when i pick my truck up again the ** was clearly not correct. I have videos and text to back all this up. Now the Motor is still not correct(check engine light still on.) The Screens are now malfunctioning and the ac isn't fixed.So In the past 11 months I have spent $15000 changing the motor, radiator, battery, some pump, and the **. All this over a bent valve. None of the other items were broke before they held my truck hostage. I cant keep bringing this truck to them and letting them charge me a piece at at time. I have proof that they did other work to fix some of the issues with the motor they installed other than the "reasons" they gave that it had to be returned, Showing they knew they did not do a proper job. After 11 months and $15k I should have parts that actually work. How do you call someone to pick up there vehicle after fixing the ** and when I get there the ** sounds like a lawnmower running. Even the kid who pulled it around for me knew something was wrong. That's **************** and if I could have I would have stopped the payment. After 11 months my truck is worse and has more problems than when it was brought to them. This place should be closed down.

  

  Business Response

  Date: 02/06/2023

  ****************,
  
  My apologies for having this happen to you, I would like to address this issue with you as soon as possible.  Please feel free to call me at your convenience or email me and I will call you at the number you provide.  I can assure you that my team and I want you satisfied.Tell us why here...

• Initial Complaint

  Date:12/13/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my vehicle to classic Chevrolet and it was just there to see what was going on with the driver side headlight and I ended up in the hospital with a stroke and had to get a pfo put in my heart and when I recovered from that and was discharged by all of my doctors I explained that to ***** the sales representative that I have been dealing with concerning my car. When they brought me my car it had some sticky stuff on both sides of the car which ***** said they have some special solutions they use that can get it off of my car could I wait I said sure. When the finished he handed my keys to my car and as I was driving off from underneath their shed where you drop off and pick up your car at I noticed all kinds of lights flashing ony dash when I first brought them my car it wasn't even doing that so I turned around in the parking lot and went back inside and got ***** to come see what was going on with my vehicle. He said ************** you are right that wasn't going on with your car before at all. But I will have the tech to check it out can you leave it here again I said sure. Then he called me talking about the gas paddle position sensor went out from sitting up for one month I explained to him that is impossible I have other vehicles and one month of not drive it will not cause that so I had my warranty company sent ******************** to pick up my vehicle and the gentleman from ****** ****** called me to inform me that as he was putting my car on the wrecker water was coming from the hood released area and did I know that. I said it was not like that before he said will you or someone be at the house and informed him yes and called Classic Chevrolet and asked to speak to ***** they placed me on hold and hung up on me so I called back asked to speak to the supervisor explaining to her and she was no help. My car needs to be fixed back like it was. And the mold and water needs to be out of my car. And the gas paddle position sensor needs to be fixed I just want to be made whole.

  

  Business Response

  Date: 12/15/2022

  After reviewing the situation with the service department it was determined that at some point plastic sheeting, also know as crash wrap was put over the window opening of the car window.  This is a process we have in the service and body shop departments to prevent cars from sitting out in the weather and getting rain in them if a window is left open or a car comes in with the windows open and will not close.  I can only assume how the interior of the vehicle became wet, but will address this situation accordingly.
  
  The vehicle is a 2012 Chevrolet Malibu with ******* miles on it and has a handful of known issues with it and many are electrical that I cannot control and/or did not cause.
  
  In light of the condition of the car and the fact that at some point of the second visit the vehicle was wrapped in crash wrap here is our proposal:
  Clean, dry, and detail the interior of the car.
  Install a new accelerator position sensor.
  
  The accelerator position sensor is an electrical part that has a normal life expectancy, we did not damage it, short it out, and will be happy to provide the old one to the customer when complete to show that. 
  
  All other know items wrong with the car are the responsibility of the owner, not Classic.Tell us why here...

  Customer Answer

  Date: 01/17/2023

   
  Complaint: 18568971
  
  I am rejecting this response because: I didn't bring my to classic Chevrolet like that and and this how I received my car back from classic Chevrolet. This is very disappointing and overwhelming for me now my car will not even start when I had been driving my car and it has never had water ever in my car before. But back in the summertime I did have classic Chevrolet to change my oil and also repair my sunroof on my car because my sunroof wouldn't open and I paid them for that and they insured me that my sunroof was fixed and I have the receipt for that as well and the was came in mu car at their establishment from the sunroof. And now my car will not start because of the water damage the modules per ******* Auto repair shop and that the carpet in the car and the dash would need to be removed to find out what modules have been damaged.

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  Business Response

  Date: 02/06/2023

  We will be happy to address these issues here at Classic. We stand behind our work but unfortunately we are unable to facilitate any warranty at another repair facility.  What I can assure you is that I will assess the problem and treat you courteously and fairly.  Please feel free to call me at ************
  

  Customer Answer

  Date: 02/09/2023

  Thank you for your assistance. I spoke with ***** at Classic Chevrolet he sent a tow truck to come and pick up my car on yesterday evening to bring it back to Classic Chevrolet 

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