Complaints
This profile includes complaints for Texas Marine's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 5 total complaints in the last 3 years.
- 2 complaints closed in the last 12 months.
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Initial Complaint
Date:06/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We went to Texas Marine to purchase a ****** sports boat. The first issue was the team made a discount mistake and ended up having to add ***** back to the purchase price. But mistakes happen, so this is not the main complaint. The company took a ***** deposit to hold the boat. After we determined the financing was beyond our range we asked for a refund. ************* worked hard to find us a better deal which I appreciate. But on June ****** we requested the refund. They did not process the refund until June 14, 2025 but have not sent me any confirmation even after multiple ask. The money did not come on the 14th and I was then told after asking that they are having a problem sending it back to my card and that they would wire it and it would be in my account immediately. That was Wednesday June *******. Now today June ******* we still have yet to receive our money. And I am just being told it will come.Customer Answer
Date: 06/20/2025
I am not sure what I am supposed to be putting here?
Business Response
Date: 06/30/2025
To clarify the complaint is actually against Texas Marine located in **********************************************, **.. As of 06/30/2025 the dispute has been resolved and all monies have been refunded to customer.Initial Complaint
Date:10/07/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
bought a boat from this dealership asked about prop slack and was told normal I believed them. After purchase had 2 other shops look at it and it is not normal and will cause damage if not repaired. was in there service center were there employee informed me the boat had been wrecked and that the prop issue is not normal. I took this buisness at face value only to find out they are deceptive and not honest. had I known about the wreck I would NOT have bought the boat.Business Response
Date: 10/28/2024
I have addressed all of *** *********** concerns and we are talking every day to resolve his issues. At no time did Texas Marine try to be dishonest or deceive *** *********.
Capt'n **** ******
General Manager
Texas Marine Beaumont
************
*******************
Beaumont, Tx 77705
Customer Answer
Date: 10/28/2024
Complaint: 22382607
I am rejecting this response because: they tried to be dishonest and only started to try and assist is after I was informed by an employee of the dealership that the boat had been wrecked. they finally admitted the prop slack was not correct after I had two other boat repair places look at it. I still believe and feel a full refund is in order. The boat was sold without us being informed the boat was wrecked. TX Marine is trying to find another boat, if they are willing to trade me out they should be willing to unwind the deal.
Sincerely,
***** *********Customer Answer
Date: 11/01/2024
Texas Marine has done the right thing. I have accepted there solution to the issues.
Initial Complaint
Date:05/08/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Repairs nit done but charged for buying a boat in 2021 n it spending together a year and half In the shop. And ***** grand in repairs even with a warrantyBusiness Response
Date: 05/31/2024
07/21, boat was purchased by (*********************************), NOT the complainant. Boat had 118 hours at time of sale.
04/22, boat was brought in for annual service, 147 hours. Customer paid $887
07/22, boat was brought in with a helm issue, covered under warranty (less deductible).
06/23, boat was brought in needing both steering cables and throttle cables replacing. Parts were on national backorder from ******* 09/23 throttle cables replaced, 11/23 steering cables replaced. Repairs were verified as complete. Not covered under warranty, $4947 charge to customer, 149 hours on the boat. Customer picked the boat up 01/24.
04/24, boat was brought in to diagnose no start condition, 30amp fuses to both engines were blown and battery cables were not connected. Customer told the technician that the boat was running, the battery went flat and they had attempted to replace the battery. Fuses replaced, engines would still not start.
05/24, further diagnosis determined both engines had ingested water and were locked up. Boat had 155 hours on it, download indicated an overheat code at 153 hours, reason not determined.
Initial Complaint
Date:04/10/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a used 2014 Triton boat from Texas Marine ****** on 1/13/2023. I do not live close to the dealer and I was in contact with the saleperson ****. He informed me that the boat only had **** hours on it and that their shop had completely gone through the boat and tested everything including the motor and everything checked out fine. I made the trip to Texas and we took a short trip on the water and things seemed OK (I am not a mechanic). The boat did die once when at an idle but did start right back up. We went back to the trailer and I went on my way. I live in ******** so it was very cold here for several weeks. Once it warmed up out I took the bpoat out for the first time. It started fine when it was cold. Once it warmed up when I put it in neutral the motored died and would not start back up. After I let it sit for awhile and it cooled back off it started again. I then drove it some more and when it got put into neutral it died again and would not start back up. I used the trolling motor to get it back on the trailer. Several days later I took it to a dealer to chek the engine and they informed me that the number 6 cylinder was bad and the motor needs to be rebuilt. They said if the dealer did the compression test on the motor like they said they had done that there is no way it would have passed and they would have know the motor was bad. I contacted the dealer and they just told me that since I didn't purchase the extended warranty and that I lived too far away for them to look at it. That there was nothing they could do. This seems very shady to me considering the dealer I took it to to check it out said there was no way it could of passed if it was tested due to how the sparks plugs looked and how it was running (or lack there of)! There is no way for them to know what is all wrong unless the motor gets torn down. I feel that the dealership should be held accountable for selling a product they knew was faulty!Customer Answer
Date: 04/10/2023
Again they told me compression tests had been done on the motor and everything was fine. After the first time I took it out it was not running good and I took it to get checked out and they said compression in #6 cylinder was about 40% of what it should be. I was told there was no way that would just happen by the place I had check it out. Either they did not do the compression test I was told they did or they did and hoped I would not bring up the issue since I live far-away. Also the ** made a very disturbing statement to me which I will not put in writing but it was on the lines of commenting insurance fraud!!Business Response
Date: 04/12/2023
We are in receipt of the communication from ******************. We certainly hate to hear anytime anyone is having issues with their boat, preventing them from spending stress free time on the water. Our goal is complete customer satisfaction. We want each customer to feel we have treated them fairly and we are always willing to do what is reasonable to help any customer. We have dedicated teams and processes to ensure each boat that we sell, new or pre-owned, is in good working condition. Our team did perform a full checkout of this boat on the water and in the shop. This included a complete and passing compression test. Of course once a customer purchases a pre-owned boat without an extended warranty and takes it out of our possession,there is always the risk something can happen. That is why we strongly suggest an extended warranty, to every customer, as an added source of protection for the unknown. While we stand by our quality check process and the knowledge we sold the boat to ****************** in good faith and in proper working condition, we still would like to do anything reasonable to help ****************** out. While we do understand the geographical complication for ****************** considering the long distance, This type of issue and request would require a physical inspection, so we have offered to look at the boat at no cost to *****************..in order to see what other options there could be.Customer Answer
Date: 04/13/2023
Complaint: 19906918
I am rejecting this response because:
Sincerely,
*************************Customer Answer
Date: 04/17/2023
Here are pictures of the cylinder walls. The first 2 are cylinder 3 which is good and what they should look like. Pictures 3, 4, and 5 are cylinder 6 which is the bad cylinder. There is no way one time out would cause this. So if they did a compression test on this like they said they did this would have been caught. So either they didnt do what they said or they knew it was a problem and didnt disclose. I also have pictures of the spark plugs which I was told were replaced are were not. I also have pictures of there being 2 spark plug wires replaced but not all of them. Not sure if they did that of if it was done prior. If the motor was checked out the way I was told they should have replaced all of them. The last time I talked to the manager his resolution for the problem was he told me it was kind of shady but I could contact a dealer near me and tell them I recently purchased this boat and that I would like to buy an extended warranty. Then I should wait 2 to 3 months and then take it in because it is not running right. I am not willing to do insurance fraud. I believe they should do a refund due to not being truthful.Business Response
Date: 04/26/2023
The team here at Texas Marine stands by our quality assurance processes and our commitment to each customer. The boat and motor passed our complete internal testing process as well as a test drive on the water with the customer. We also have video of the motor running in good working order shortly before the sale. At no time did any team member suggest ****************** take any fraudulent actions. Though we understand the distance is a hardship, our team remains ready to help out and perform a physical inspection at no cost if transport can be arranged.Customer Answer
Date: 04/26/2023
Complaint: 19906918
I am rejecting this response because:What good will a physical inspection do? I can show you all the pictures of the problem. Here are a few pictures of the (new plugs) you said were *************** before purchase. They sure dont look new to me! So again a no charge inspection is useless! We know the problem. The solution is you can come pick it up and refund it or come pick it up fix it and return it.
Sincerely,
*************************Initial Complaint
Date:08/24/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 8/11/2022 I took the my 2017Nautistar that I brought in 2018 to Texas Marine Conroe to repair my trim tab that is unable to move up and down. I had to get the repair done for the buyer that already put the deposit down. The service person told me that there was no waiting and to bring the boat in but after a week, I still did not get a diagnose on the boat after calling everyone other day to follow up. after a week, service told me that trim both accuators were bad trim tabs because the electricity was getting to the tabs but tab does not respond. I said that is is very rare that both accuators were bad. Service Rep told me that the cost was approx $440 plus 0.5 hour Diag fee and 1 hr. replacement fee. I though this was reasonable since on line Lenco accuator cost about $180 each and agreed to the repair. A week passed and after several calls, there was excuses including we started the repairs, we are working on it, or we will call you back. I thought this was a one hour repair. On 9/22 Service Rep called and said that the switch tab is also broken and needs replacing. Rep also told me that the total repair cost was around $1550. I said how did the repair bill went from under $800 to $1550? Total surprise here. We went through the items and she told me the accuator for the tab was $800 each. I then also told them that why did they not diagnose that the tab was bad in the first place before even the accuators.
Last week I had to return the deposit to the buyer because he cannot wait any longer for my boat .
The combination of inaccurate problem diagnose, cost, succinct communication, and repair delays made me weary of any future transaction with Texas Marine. I always had good experienced with Clearlake service so it is just the Conroe service department that is needs better technician, more honest communication and timeliness of repair.Business Response
Date: 08/27/2022
Complete customer satisfaction is our most important goal. We will be in communication with Mr. **** to clear up any remaining questions.Customer Answer
Date: 09/03/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 17761934, and find that this resolution is satisfactory to me.
Sincerely,
****** ****
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