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Business Profile

Apartments

Kingsgate Apartments

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/29/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This dispute is about Kingsgate Apts not wanting to give me back my deposit that is due to me. I gave them a two month notice like they asked, I returned my gate key, Apt keys, and my mailbox key, which I left on the counter in the apt because they are closed on Sunday. I took pictures of the cabinets, behind the stove, the bedrooms, and bathroom, the hall vent was hanging because the maintenance person did not do a good job of putting it back and screws fell out of it. I moved in on September 16, 2016 and I have had maintenance problems with the air conditioner unit on the outside and inside of my Apt. It was not done in a timely manner and after 3 years of patching they finally put a new unit outside and then they had to put a new one inside. Water was always leaking off and on, on the carpet due to the unit, then they rigged it and the water started leaking in the hallway tub while my children were taking their showers. They had to use my shower until the problem was fixed. I would call the office or the after hours number when this would happen. The complex cannot keep managers or maintenance workers. We have gone months without either one. They are charging me for carpet, which I vacuumed, cleaning, which I cleaned the apartment and other trumped up charges. Water is always included in the rent and per *******, I owe nothing before I moved out. My balance is zero, but the new manager, *******************************, which has only been there a month gave me a statement of the charges. I want my deposit of $445.59 refunded to me. I have called the new owners today, June 29, 2023, and I left a detailed message for them to call me, about my refund.

  • Initial Complaint

    Date:12/29/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction; October 15,2022/November 01,2022/ November 15,2022/December 01,2022/December 15,2022 Five payments made to cover accelerated rent in the charge of $1,824.93 Carpet cleaning charge in the amount of $64.95 Reletting fee charge $917.14 Sewer charge $4.20 Valet trash charge ***** Which totals to the amount of $2,821.23 In which I have received a final account statement that was revised by KINGSGATE apartment staff. The issue is that Ive paid KINGSGATE a total of $3276.23 because I had received two different statements with different amounts so I am trying to figure out where did the rest of the money go I will provide documents because it seem as though someone mishandled money and revised to make it seem like I paid less than and if that is the case they would mean I am owed a refund for one of the payments made. I also asked did someone move in my previous apartment before my 60 days were up for my lease before and after paying this apartment complex, no one could give a definite answer nor show documents it was always, Ive called everyone to let them know that they no longer had to paid the remainder of the lease billing due to a move in. Instead of showing without giving someone elses personal information I just wanted to verify that someone had moved in and when did they move there but it was kept a secret in which I never asked for confidential information ever but they did say they would inform but never did I had to keep asking every time I would go to make a payment. I am trying to figure out if someone moved in between the month of October Through November in apartment 315 in which my lease was broken early due to a 30 day notice/ move out instead of the 60 days as required by KINGSGATE apartment lease agreement. I have the money order and the two documents with the two different payment amounts Ive paid $3276.23 but they gave me a final statement stating Ive paid $2821.23 so where is the additional 655 charge coming from?

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