ComplaintsforKingsgate Apartments

• Initial Complaint

  06/29/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  This dispute is about Kingsgate Apts not wanting to give me back my deposit that is due to me. I gave them a two month notice like they asked, I returned my gate key, Apt keys, and my mailbox key, which I left on the counter in the apt because they are closed on Sunday. I took pictures of the cabinets, behind the stove, the bedrooms, and bathroom, the hall vent was hanging because the maintenance person did not do a good job of putting it back and screws fell out of it. I moved in on September 16, 2016 and I have had maintenance problems with the air conditioner unit on the outside and inside of my Apt. It was not done in a timely manner and after 3 years of patching they finally put a new unit outside and then they had to put a new one inside. Water was always leaking off and on, on the carpet due to the unit, then they rigged it and the water started leaking in the hallway tub while my children were taking their showers. They had to use my shower until the problem was fixed. I would call the office or the after hours number when this would happen. The complex cannot keep managers or maintenance workers. We have gone months without either one. They are charging me for carpet, which I vacuumed, cleaning, which I cleaned the apartment and other trumped up charges. Water is always included in the rent and per *******, I owe nothing before I moved out. My balance is zero, but the new manager, *******************************, which has only been there a month gave me a statement of the charges. I want my deposit of $445.59 refunded to me. I have called the new owners today, June 29, 2023, and I left a detailed message for them to call me, about my refund.

• Initial Complaint

  12/29/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Date of transaction; October 15,2022/November 01,2022/ November 15,2022/December 01,2022/December 15,2022 Five payments made to cover accelerated rent in the charge of $1,824.93 Carpet cleaning charge in the amount of $64.95 Reletting fee charge $917.14 Sewer charge $4.20 Valet trash charge ***** Which totals to the amount of $2,821.23 In which I have received a final account statement that was revised by KINGSGATE apartment staff. The issue is that Ive paid KINGSGATE a total of $3276.23 because I had received two different statements with different amounts so I am trying to figure out where did the rest of the money go I will provide documents because it seem as though someone mishandled money and revised to make it seem like I paid less than and if that is the case they would mean I am owed a refund for one of the payments made. I also asked did someone move in my previous apartment before my 60 days were up for my lease before and after paying this apartment complex, no one could give a definite answer nor show documents it was always, Ive called everyone to let them know that they no longer had to paid the remainder of the lease billing due to a move in. Instead of showing without giving someone elses personal information I just wanted to verify that someone had moved in and when did they move there but it was kept a secret in which I never asked for confidential information ever but they did say they would inform but never did I had to keep asking every time I would go to make a payment. I am trying to figure out if someone moved in between the month of October Through November in apartment 315 in which my lease was broken early due to a 30 day notice/ move out instead of the 60 days as required by KINGSGATE apartment lease agreement. I have the money order and the two documents with the two different payment amounts Ive paid $3276.23 but they gave me a final statement stating Ive paid $2821.23 so where is the additional 655 charge coming from?

• Initial Complaint

  07/14/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I’ve recently moved into Kingsgate apartment in the beginning of March 2022 and my lease is up may 2023. When I first moved in my lease stated how much everything was going to be. Bass rent, trash and pest. Also that I would have to get the lights transferred in my name,get renters insurance, and that the water would be included in rent but allocated. It also stated that I would have to get my own internet and cable if I choose to get that. I recently just checked my statements for august and I seen my rent went up by $60 so I asked the manager ******* what was that for and she replied corporate added internet and cable to the rent since they now have a contract with them. I let her know my lease isn’t up until may 2023, and it never stated anything about that corporate would be adding internet/cable to the rent in august. Basically telling her that, that’s not something that was stated in my lease at all. That I already have my own internet because I’m on a plan with ******** that makes my internet $25 and I don’t want cable at all. She then replied by saying “well in your lease things can be changed”. “You will have to call ******** and cancel that or they will charge you that amount and we will charge the $60”. I’m like okay well can I get corporates number. She then states”I can write down the name of the company I don’t know the number and there not going to do anything about it”. I called corporate no answer then I sent out and email. Before I did that I looked back over my lease still didn’t see anything so I called back up there and asked did she know what section of the lease it stated that she said “she didn’t know I would have to call corporate and that’s she’s busy right now”. I’ve also been trying to get my dryer fixed going on 5 months and they finally just fixed my air after calling emergency maintenance every night. I sent out an email asking when was my dryer going to get fixed and if they were going to reimburse me but no reply.

  Business response

  07/27/2022

  Back on July 10th Ms. ****** sent an email asking me about a $60 charge on her account. I responded to her to let her know I was out of the office because we are closed on weekends, but I would get back with her on Monday. I did let her know it was probably the cable/internet charge that they were told about back in March. She let me know she already had internet/cable and wanted to know where in her lease it was that she had to pay for it.  I told her I would talk to her Monday morning because I was not at the office and couldn't see her account. Monday morning I checked her account and called Ms. ******. I didn't get an answer. Around 11:30 Ms. ****** came into the office and I let her know the  $60 was the internet/cable charge that she was told about back in March. She stated that she did not want the internet/cable because she had her own internet. I let her know that the apartment complex had bundled with ******** and it was an automatic charge that they were told about in March, April, May & June. They received June & July free, which she did and in August they would be charged $60. She then stated she didn't want it because she only paid $25 for her internet and it was not in her lease. I pulled her lease out and showed her section 26.3.

  
  

  26.3 - Utilities. We may change or install utility lines or equipment serving the apartment if the work is done reasonably without substantially increasing your utility cost. We may turn off equipment and interrupt utilities as needed to avoid property damage or to perform work. If utilities malfunction or are damaged by fire, water, or similar cause, you must notify our representative immediately.  

  
  

  I then pulled up -  "Cable services are mainly offered by private cable companies but these are considered as a public utility." for her and let her know that cable is considered a utility and as stated in the lease we are allowed to change or install utility equipment serving the apartment if the work is done reasonably without substantially increasing the cost. I then let her know that the cable came with 2 receivers, 200 channels, a router and modem with high speed internet which is normally a $150 package that we are bundling for them at $60 so it is decreasing the amount instead of increasing. 

  
  

  Ms. ****** was adimate about not wanting to pay for the cable charges and asked for someone else to talk to. I told her I did not have a # to the corporate office, because we had just switched over to a new company on the 1st, but I could give her the email (which I did.) She sent an email and yet again was told the same thing. 

  
  

  Since then she has continued to come into the office stating it's not fair and she would not pay and wanted us to give her a discount. I let Ms. ****** know we could not give her a discount because she would already be getting one because instead of paying $150 it was only $60. 

  
  

  All residents were told about the bundle and price back in March - June and were sent a card by ******** along with a notice from the apartment office posted on each door. They were told June & July was free and the charge would start August 1st. 

  
  

  Thanks,
  ******* *****

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