Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/24/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bayshore **** has advertised on their website a $1000 price guarantee which they are refusing to honor. I have attached their website advertising as Bayshore SuperBee. I have attached a screenshot of Dodge's website detailing that all SuperBee's are built to the same specs - Dodge_Specs. Finally, I have attached a screenshot of another dealer offering the same vehicle at a price they are unwilling to match or make good on their $1000 price guarantee - Screenshot.

  Business Response

  Date: 06/24/2024

  The consumer was informed that we did not have a like vehicle that matches the one he is looking at from a different dealership. The vehicle that he has listed in question is a sold vehicle to a different customer. With the ongoing *** issues it has not removed from the website. We also explained to the customer that we require a signed Purchase agreement from the other dealer in order to verify that the dealer is in fact providing that price to the customer without hidden fees etc. The customer did not provide us with that and stated that he would not provide us with that. We also explained that he would need to be here in person for us to process any transaction however the customer was not here. The main point is that I can not match a price on a vehicle that we do not have. This vehicle was sold and is no longer available.

  Customer Answer

  Date: 06/25/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  

  The vehicle listed is still on the lot and on their website. I'm simply asking they either clarify their $1000 offer by stating it requires a signed buyers order or remove the false advertising all together. I understand they needed proof of another dealer's out the door price for comparison sakes. I provided this with a screenshot of a buyers order sent to me via a text from the other dealers sales team. The same type of sales order their dealership presents to customers before a sale as well. When I pointed out that their advertising does not state it requires a signed sales order then suddenly the vehicle is no longer for sale. Not matching a qualifying offer or paying $1000 is disingenuous as the dealership can say that anytime they are refusing to match a price.
  
  Regards,
  
  ***
   

  
  

  Business Response

  Date: 07/05/2024

  I have responded to this the day of  that the vehicle was sold at the time of the customers interest as well as the disclosures are on our website as to must be in person and in writing with a signed offer from a competing dealer. I am not aware of any other available option to give the consumer as the vehicle was not available at the time. 

• Initial Complaint

  Date:04/12/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/23 BROUGHT VEHICLE IN FOR A CLICKING ***** ON ** **** THE ** REACHED OUT, HE STATED MY **** BELIEVES ITS YOUR BRAKES MAKING THE ***** AND COULD SEE THAT I HAD ALREADY REPLACED THEM AND SHOULD TAKE IT BACK AND REPLACE UNDER WA**ANTY. I EXPRESSED TO HIM THAT I HEARD THE ***** PRIOR TO GETTING MY BRAKES FIXED AND HEARD THE SAME ***** AFTERWARDS. 1 WEEK LATER HIS **** BELIEVES ITS THE ** AXLE I DECLINED THE SERVICE BECAUSE TO MAKE SURE THAT WAS THE ISSUE.A FEW DAYS LATER **** CALLED BACK AND SAID THAT YES IT WAS THE ** AXLE. AND EVERYTHING WAS GOOD TO GO AND WE SHOULDNT HEAR ANY ***** WE PIAID $1,649.19 AND FIX THE VEHICLE. 3/22 PICK UP VEHICLE STILL MAKING SAME ***** NOBODY EVEN THOUGHT TO TEST DRIVE THE VEHICLE PRIOR TO US PICKING IT UP. IMMEDIATELY CALLED SM AND EXPLAINED OUR FRUSTATION HE TOLD ME TO BRING IT BACK 3/25 BECAUSE HE DIDNT HAVE A LOANER AVAILABLE. 3/25 **** HAD (2) ****S COME TEST DRIVE WITH ME (1) **** SET IN THE ***** THE OTHER SET IN THE REAR. **** IN THE REAR LET DOWN MY BACK SEAT SAID ******, I THINK ITS JUST THE ** SHOCK AND WAS CHASING THE WRONG *****. THE **** SAID HE WOULD TAKE OF THE SPRING AND DRIVE THE SAME WEEK I RECEIVED A CALL FROM **** ASKING ME NOT TO LEAVE A REVIEW IF I WASNT GOING TO GIVE AN EXCELLENT REVIEW SO I WAITED ON RESOLUTION. FROM 3/25 TILL 4/8 **** DID KEPT ME UPDATED SAYING THAT IT WAS DIFFICULT FOR THEIR ****NICIAN TO DETERMINE WHAT IT WOULD TAKE TO FIX THE *****. 4/10 **** CALLED AND SAID THE DIFFERENTIAL HAS TO BE REPLACED. I SAID OKAY PROIVIDE COST. HE DDNT HAVE A QUOTE TO PROVIDE ME WITH.4/11 **** CALLED AND SAID HELLO UNFORTUNALEY MY SERVICE MANAGER SAID TO NOT REPLACE THE DIFFERTIANAL AND TO DRIVE THE CAR UNTIL THE ISSUE GETS WORST AND BRING IT BACK. I SAID JUST GIVE ME MY MONEY BACK AND I WILL GO TO ANOTHER DODGE SHOP. 4/12 WENT TO SHOP SPOKE WITH ** WE HAD THE SAME CONVERSATION IN THIS PASSAGE HE OFFERED TO RETURN 100% OF THE LABOR BUT NOT THE PART. I REFUSE TO PAY FOR MISDIAGNOSED WORK

  Business Response

  Date: 04/22/2024

  We have been in communication with the consumer. We have worked with the consumer over the last week or so and have determined that the noise is coming from the internal clutch packs of the Differential. Mr. ******* and Bayshore has agreed that once the Differential arrives that the $1645.19 will be applied to the cost of repair and that Mr. ******* agrees to pay the difference.

  Customer Answer

  Date: 04/25/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
   
  

• Initial Complaint

  Date:11/11/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 7 of 2022, I drove my 2017 ram 2500 to Bayshore dodge (Baytown) to repair cosmetic damages that occurred to the inside of the cab behind the back seat, back sliding window, overhead liner, back seat cover and a few other small odds and ends in the back part of the truck (cosmetic repairs). The technicians found no other issues other than cosmetic damages for repairs. The last week in August I was finally informed that all the cosmetic repairs to the inside of the truck were complete.
  The day I was scheduled to pick up the truck, I received a phone call informing me that a check engine light was informing the technician that there is an issue with my transmission. The technician then changed
  • solenoid pack (this has been changed 3 different times) which did not solve the issue.
  • Then they ordered and installed a new PCM (charging my insurance for a claim), once again this did not solve the issue.
  • New wiring transmission wiring harness (charging my insurance for a claim)
  • Transmission valve body
  • Another wiring harness change
  o Possibly one or two other attempted repairs I may have missed
  
  Still with the list of changes and repairs the service department still can not tell me what is wrong with my vehicle, nor can they properly repair my vehicle which is still under waranty.
  
  My truck has now been at the Bayshore dealership for over 160 days and counting. I am out of a truck and am unable to travel and utilize my vehicle as I normally would in these past several months. This is extremely frustrating because there was absolutely nothing mechanically wrong with the truck when I took it in over 5 months ago. The truck drove without any check engine light indicating any issues, and suddenly something is wrong with my truck and Bayshore service department cannot identify the issue. I have been more than patient with this service department. The technicians working on my vehicle caused this and now I am being severely inconvenienced due to the incompete

  Business Response

  Date: 11/16/2022

  Mr. ***** brought his vehicle into our service department for repairs caused by a fire that had occurred inside of the passenger cab. Everything Mr. ***** has stated is correct,  however what is not mentioned is that we had been working with Stellantis in trying to find the electrical issue that is causing that transmission code. In addition we provided Mr. ***** a loaner truck at no cost to him as we continued to try and isolate the problem.  Stellantis has sent out engineers on more than one occasion at our request to work alongside our technician to find a fix. We have escalated the issue with Stellantis passed our regional service rep to get more assistance, all of which was communicated to Mr. *****.  Stellantis has ordered a buy back with the business center and we are just waiting for them to inform us as to what we need to do if anything to help that process, as any buy back would come from the manufacturer level and not the dealership level. 

  Customer Answer

  Date: 11/17/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. 

  I did not specifically mention that the
  dealership was working with Chrysler but did list all the repair attempts made
  to the vehicle. I requested assistance for a loaner vehicle at least 5 or 6
  times and was told that (none were available, or we really do not loan out
  vehicles).  It took over four and a half months and an email sent by me to
  the COO & GM of the dealership escalating my situation before a loaner
  vehicle was ever made available. Let's also be clear on who escalated my
  situation. I first escalated it to the service manager that told me I would be
  dealing with him from now on. A few days later trying to get a status update on
  my vehicle from him and he was asking why I wasn't dealing with Greg, (my
  original service person) basically coming off as why are you bugging me about
  this.  The communication from that dealership is terrible, I initiated
  over 90% of the phone calls to find out the status of my vehicle throughout
  this entire process. I initiated and escalated my situation to the COO to get
  to this point, not the service department or the service department manager,
  myself had to escalate this which should not have to be done by the
  customer.  I talked with the GM of the dealership on Saturday November
  5th, is the last time I have heard from anyone about the status of my vehicle.
  The GM told me that they would start their last effort to resolve the repair on
  the following Monday.  The entire week went by without any communication
  on their end, I drove to the dealership on Friday the 11th after countless
  efforts to reach the GM and my service rep failed by phone calls.  I was
  told by the mechanic working on my vehicle that he would be done sometime that
  afternoon and they would be contacting me. Friday went and the weekend without
  any communication from the dealership. I called the dealership Monday for a
  status update and got Greg, he stated that the technician is currently working
  with the engineer for another repair option, something I have heard countless
  times. After this I contacted the GM by email on Monday asking if she would
  contact me to discuss were we go from here. It is Thursday the 17th and
  I have still not received any communication from the GM.  So, I was
  totally unaware of any buy back from Chrysler due to lack of communication of
  this dealership, this whole process could have been avoided with better communication
  and customer service on their end.   

  
  
  
  Regards,
  
  
  
  
  
   

  
  

  Business Response

  Date: 11/28/2022

  We have received notification that Stellantis is in the process of a buy back for Mr. *****. Stellantis will be in direct contact with Mr. ***** moving forward.

  Customer Answer

  Date: 12/06/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  
  
  [Provide details of why you are not satisfied with this resolution.]
  
  
  
  Regards,
  
  
  
  
    The issue has not been resolved the Bayshore dealership and Chrysler have exhausted all repair options on the vehicle. They tell me that Chrysler is in the process of buying back the vehicle, however this process has been going over for over a month now and have not gained any traction to getting this matter resolved.  I was told a buyback offer was sent to the dealership; however, I was not told how much the offer was for, apparently it was a very low offer. 
  

• Initial Complaint

  Date:09/20/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 18th 2022 me and my wife went to purchase a vehicle from Bayshore Dodge in Baytown Texas. We found a vehicle that we liked and then we went in to talk to a salesman I know name. After we disagreed on several deals that they were trying to make with us they came up with a would seem to be a good deal. Little that I know that they were running my credit through so many banks that it ruined my credit 10 points down below. Then they came back with a deal that seemed to be a good deal unknown to me they were selling me the vehicle for $25, 000 and the vehicle was only worth $17,000. I feel that I have been scammed by these people because I'm a senior citizen and they took advantage of me. With the interest on the vehicle by the time I got through paying for it was going to be $36,000 I am not happy with this deal at all people that will scam the elderly will scam anybody.

  Business Response

  Date: 09/21/2022

  We reached out to Mr. Mendoza to discuss his transaction with us along with his concerns regarding the value of his vehicle and his credit score. Mr. Mendoza initially inquired about our vehicle using CarGurus (a third party), which disclosed our price and rated it as a fair deal. In trying to address his concern regarding the pricing of vehicle Mr. Mendoza informed me that his credit union stated that the current value of his vehicle was $17000 but did not know what they were using to determine that figure. I did inform Mr. Mendoza that we use NADA retail as a pricing guide as that is what our lenders use and that the value does change from month to month along with the current miles that are on the vehicle. As Mr. Mendoza purchased his vehicle more than 3 months ago the value would have changed a bit but without knowing what his credit union was using as a guide I could not directly speak to the difference. 

  In regards to us submitting his credit to multiple lenders, I informed Mr. Mendoza that I could no longer see his credit application as to much time has passed. But did offer to review a copy of his credit report with him if he had one and assist in disputing an unnecessary inquiries for him. We do believe his score was only temporarily and moderately affected based on information from the  information from the Experian website