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Business Profile

Weight Loss

JRNYS Wellness 515

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Weight Loss.

Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 10 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/04/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They are charging me for a subscription I didn't sign up for Never had the product

  • Initial Complaint

    Date:06/23/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted Jrnys Wellness to get shots for weight loss. After taking their test, sadly they said I was Not a candidate for this treatment plan. But then they started charging me $89.00 a month for 2 months, (May and June), they are not easy to contact.I have been trying to contact them for a week, sending emails and finally I had to contacted my credit card company. They will Not stop charging my credit card, and I thought maybe you could contact them PLEASE.1 I just tried to send a message to them to stop again and when you try to summit your complaint, it wont summit the complaint!

  • Initial Complaint

    Date:06/22/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company failed to inform me of the process that they would continue to send me prescriptions and charge me for them even though I have canceled it. I have not received the medication nor do I want it. They will not cancel it because I am unable to speak to a **************** representative. They do not return call.

  • Initial Complaint

    Date:03/26/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, like many Americans, I was looking for an easy way to get a Semiglutide without going through my doctor/insurance hoopla. I had type 2 diabetes last year, was able to get better, but my health declined again.I paid $66 toward a questionnaire to see if I was eligible for the medicine. I already have a primary care physician. My insurance is not willing to pay for the 'good' medications. After I was told I was eligible I was then asked to pay over $200 to get the medication. I started a chat and asked what I paid for? I was told the $66 was to be evaluated by their ***************** I did not ask or OK a *** I just answered a couple basic questions, is that a Dr?So, I got nothing for my $66. Zero service was delivered to me. I tried to fight for my $ back and they would not budge. They insisted I had to pay more to get the medication. This happens to me often it seems with these websites that bamboozle and take advantage. I definitely want my money back.

  • Initial Complaint

    Date:02/26/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid 89 dollars and want a refund ********* with the company 2 days after they took my pmt they are a scam

  • Initial Complaint

    Date:12/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I gave this company $89 base on their misleading fb ad. It make you think your going to get medicine or shots for the $89 dollars but all you get consultation. Ask for my money back within a reasonable time but they refuse

  • Initial Complaint

    Date:07/19/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was very excited to find the JRNYS platform. I did not have a issue with the $89/month cost. However, there was an issue with the prescribed medication not available from my pharmacy so I purchased it through their pharmacy at $300 on 4/8/24. On 4/14/24, the medication became available and I notified them I would like to cancel my shipment. Originally, I was told the medication ships within 5-7 days, but when I tried to cancel I was told it shipped. I continued to wait for the medication. I was never given the pharmacy information to contact them directly. I was told it was delivered on 4/22/24 which was 2 weeks after I placed my order. It was not sent to my house as I was able to prove. Instead of refunding my money which is what I originally asked for they shipped another medication. I told them prior to shipping I would refuse the medication, but still it was sent. When it arrived at my house I returned the medication. I tried to dispute this charge with my bank but was unsuccessful. So now I am out $300. and have no medication. They stopped responding to my messages. I cancelled the $89/month service on 4/30/24.

    Business Response

    Date: 08/26/2024

    We appreciate customers taking the time to share their experience with us.

    We want to clarify that due to a national GLP-1 shortage, 5-7 business days were required to package and ship medication. We communicated and fulfilled that timeline to the customer and provided a tracking number for the overnight delivery.

    The customer confirmed delivery of the order as document in the attached screenshot, but still decided to initiate a chargeback with their financial institution. 

    While we gladly accept cancellations for medication orders before they are shipped, we are unable to accept returns for medication after it has been received by the patient. This is due to safety regulations that prohibit the return of medications once they have left the pharmacy.

    We invite all customers to contact our customer support team directly so we can address specific questions and provide additional information about our services.

  • Initial Complaint

    Date:07/11/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid 89$ believing this included medication but didn't!

    Business Response

    Date: 08/26/2024

    We appreciate the customer taking the time to share their experience. However, we would like to clarify some inaccuracies in their complaint.

    JRNYS Wellness is committed to clear and honest communication in all our marketing materials. Contrary to the customer's claims, the advertisement in question explicitly states that "the cost of medication is not included." We understand that this may have caused confusion, and we apologize for any misunderstanding.

    The $89 fee is for a membership that provides access to our wellness program, including consultations with healthcare providers, medication management, and ongoing support. While we do offer weight management programs that include Mounjaro, the medication itself is not covered in the membership fee.

    We take these matters seriously and would like to offer the customer an opportunity to discuss their concerns further. We invite them to contact our customer support team directly so we can address their specific questions and provide additional information about our services.

    Thank you for your time and consideration.

    JRNYS Wellness

  • Initial Complaint

    Date:06/26/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is false advertising a product. According to the ad you pay 89 dollars to receive mounjaro for weight loss . So I paid for that . Now they are tell people that that is a membership cost and will not refund my money or send my order . This is a bait and switch outfit. They are robbing people and they need shut down

    Business Response

    Date: 07/19/2024

    We appreciate the customer taking the time to share their experience. However, we would like to clarify some inaccuracies in their complaint.


    JRNYS Wellness is committed to clear and honest communication in all our marketing materials. Contrary to the customer's claims, the advertisement in question explicitly states that "the cost of medication is not included." We understand that this may have caused confusion, and we apologize for any misunderstanding.


    The $89 fee is for a membership that provides access to our wellness program, including consultations with healthcare providers, medication management, and ongoing support. While we do offer weight management programs that include Mounjaro, the medication itself is not covered in the membership fee.


    We take these matters seriously and would like to offer the customer an opportunity to discuss their concerns further. We invite them to contact our customer support team directly so we can address their specific questions and provide additional information about our services.


    Thank you for your time and consideration.


    JRNYS Wellness

    Customer Answer

    Date: 07/19/2024

    Complaint: 21904788

    I am rejecting this response because:
    There was no mention of the 89 dollars being for a membership fees . It was for the prescription. Its a bait and switch and I want a full refund. I even told them I didnt have insurance for the prescription and they tried to charge my insurance. They are scam artists and should be charged with stealing from people 
    Regards,

    *********************

  • Initial Complaint

    Date:06/17/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company had tried to pull money from my account on May 29. I had my account locked due to unauthorized uses. And then on June 12, the company just decided to pull the money out again. The due date is the 29th of the month they have caused me financial hardship on this, I have tried emailing back-and-forth with them. I was told as soon as I provided proof the money was taken from my account they would give it back to me. They say nope thats for me. You cant have it. They did not have authorization to pull that money out on the 12th without sending me an email or something advising me. This is what theyre going to do . I have canceled that membership because of this plus I had zero contact with the doctor to follow up and see how I was doing on this medication.

    Business Response

    Date: 08/26/2024

    We appreciate the customer taking the time to share their experience. However, we would like to clarify some inaccuracies in the complaint. It is important to note that the patient, upon engaging with our services, explicitly agreed to our terms and conditions (03-21-2024, 10:27 PM CST), as evidenced by the provided screenshots. These terms and conditions clearly outline our cancellation policy and specifically state that no refunds will be issued after a doctor provides a medical review. It also clearly states that the membership fee is monthly subscription. 

    The comprehensive review process involves significant time and effort from our medical professionals to ensure the patient receives a careful, personalized assessment based on the medical information provided. This process, as agreed upon by the patient at the time of their consent to our terms, is non-refundable. The patients agreement to these terms confirms their understanding and acceptance of this policy, thereby validating the charge for the services rendered.

    This summary asserts that the patient's claim contradicts the previously agreed-upon terms and conditions accepted by the patient. We request careful consideration of this dispute and uphold the charge based on the agreement and services provided.

    We take these matters seriously and would like to offer the customer an opportunity to discuss their concerns further. We invite them to contact our customer support team directly so we can address their specific questions and provide additional information about our services.

    Thank you for your time and consideration.

    JRNYS Wellness

JRNYS Wellness 515 is NOT a BBB Accredited Business.

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