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            Business ProfileWP Engine, Inc.

            Web Hosting

            Contact Information

            504 Lavaca St Ste 1000

            Austin, TX 78701-2857

            Visit Website
            (512) 827-3500

            Customer Reviews

            2.67/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            6 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B+
            This business is not BBB Accredited
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            Businesses in this category

            Years in Business: 14

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            504 Lavaca St Ste 1000, Austin, TX 78701-2857
            BBB File Opened:
            4/30/2013
            Years in Business:
            14
            Business Started:
            3/10/2010
            Business Management
            • Owner Manager
            Read More Business Details and See Alerts

            Customer Complaints

            6 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/18/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            [WP Engine Support] Re: Ticket #******* the account is ***************** and the website is newsball.com I am trying to force this company to recover my news website that they destroyed. I am seeking executive escalations of WP Engine by filing this complaint.This is absolutely outrageous as apparently payment was due in October and I was not contacted, and you decided to destroy my 5+ year website with wpengine within a month of nonpayment?It is also outrageous I have to constantly keep track of when to pay again and again. It should be like domain renewals where I can pay for 10 years in Advance.I would have just paid you $4,000 for 10 years to leave me alone and leave my site alone. Instead, you destroyed my news business website.I am filing a better business bureau complaint today to force your backend team to recover my website and restore it and I of course will pay Nothing is deleted forever on the internet.I am asking you to escalate this to management immediately.They have caused me tens of thousands of dollars in advertising losses and counting.
            Read More
            Read 5 More Complaints

            Customer Reviews

            3 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            David D

            04/10/2024

            Someone else used my credit card to pay for monthly service with WP Engine and when I learned about it after the first month I contacted them to assist. They refused to return my money and then as I worked with my credit card company to get this corrected they charged my card a second time because the owner of the account switched to a new card (not my credit card) the day before the payment pulled. I contacted WP Engine multiple times but they continue to tell me they are not liable and the owner of the account is. They took my money and even told the credit card company that someone benefitted from the payment so now I am out my $230 and WP Engine refuses to take any responsibility. I'm currently looking into taking legal action against them as this is unacceptable. Also, they only handles complaints through email and do not have a phone number for dealing with complaints or fraud. DO NOT USE THIS COMPANY!!!

            WP Engine, Inc. Response

            04/18/2024

            As communicated to you through our support system, we want to thank you for your patience as we investigated your claim. At the conclusion of our investigation, we attempted to issue you refunds for your February and March payments, but you had already filed chargeback requests with your bank. At this time, it appears that the February chargeback request is still being reviewed by your bank and because it is still pending, we are unable to issue a refund for this until your bank has finished reviewing it. If your bank decides not to issue the refund to you for some reason, then we will issue you the refund. Since your chargeback request related to the March payment was not yet pending at the conclusion of our investigation, we accepted the chargeback request with your bank. Those funds should have already been refunded to you. Please let us know if you need any more assistance with this matter.

            Read 2 More Customer Reviews

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