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          Water Damage Restoration & Roofing of Austin has 1 locations, listed below.

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            Business ProfileforWater Damage Restoration & Roofing of Austin

            Water Damage Restoration
            BBB accredited business

            At-a-glance

            Customer Reviews

            4.67/5stars

            Average of 3 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 1/18/2016

            Years in Business: 12

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Business Details

            BBB File Opened:
            1/15/2016
            Years in Business:
            12
            Business Started:
            2/2/2012
            Business Started Locally:
            1/2/2012
            Accredited Since:
            1/18/2016
            Type of Entity:
            Sole Proprietorship
            Alternate Business Name
            • Austin Water Damage Restoration
            • Water Damage Restoration of Austin
            Business Management
            • Mr. Brad Farr, Co-Owner
            Contact Information

            Principal

            • Mr. Brad Farr, Co-Owner

            Customer Contact

            • Mr. Brad Farr, Co-Owner
            Additional Contact Information

            Phone Numbers

            Industry Tip

            BBB Tip: Preparing for and recovering from flooding

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/02/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            This company was contracted to replace a roof damaged from the April '21 hail storm. Construction began June of the same year. During the roof replacement, the project manager and myself had to remind the guy supervising their crew to cover the entire roof with underlayment and even then, they ended up having to pull shingles back up and redo an area of my roof in the back as I caught one of their workers quickly trying to nail down shingles straight to the *** without any underlayment underneath. (Despite our warnings earlier in the day.) They also weren't using cap nails for the underlayment, despite being supplied them. There was a ton of boot prints and other damage on my shingles from the workers carelessly walking on it which they had to come back out to replace the worst of. They didn't apply portions of the gutter under the drip edge and had to come out a second time after I took photos with my drone. When spray painting the flashing metal to match the new shingle color they over-sprayed the paint onto my siding in multiple places. They didn't order enough louver vents and reused one of my old ones without even bringing it to my attention until I asked them about it a few weeks ago. They ordered the wrong ridge vent size and had to come out a separate time to finish the job. Even then, I just noticed that two ridges on my roof were without the original vents and when I questioned them about this after seeing other homes they did with those ridge vents installed, they mentioned they would add those back without any real justification for the oversight. Today they came out to add those ridge vents and now the vents are again the wrong size so the job isn't finished. I forgave all of this because I really like the rep, but at this point, that doesn't make up for valid concerns I have. I don't believe the workmanship can be trusted and given they still haven't completed my roof, I need for this roof to be replaced and redone properly from credible installers.
            Read More

            Customer Reviews

            3 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            David S

            10/31/2023

            I dealt with ********************* on a roofing insurance claim from the ice storm of 02/2023. Everything was estimated and then repaired according to plan with no issues. His knowledge of roofing was impressive. I was very satisfied at every step of the repairs. I had three estimates before **** and they were all high pressure sales people focused on upselling me (sign today for a discount or price goes up when I leave) and they didn't know very much about roofing except what was in their shiny colored brochures. It was a breath of fresh air to deal with someone knowledgeable and fair.

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