Vitamins and Supplements
HumanNThis business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 12 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/14/2022
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I saw an advertising of HumanN vitamins product stating being good for High Blood pressure. I called them on September 2, 2022 to order this product for $125 and that was a one time purchase. I saw a charge in my bank account for $156.65 and I called my bank to find out where this charge was for and I was told that was from HumanN. And I called them to find out why they charged debit card. And I was told by them that I was subscribed with them to send me vitamins. First, I never subscrived with them. I never gave authorizations to build my debit card and I never received any vitamins from them. When I purchased the vitamins with them on September 2 of this year, they kept my debit card number in their records to continue performing scams to steal my money. I called them many times but the manager tried to convince me to refund me half of my money and also try to offer me other product for my High Blood Pressure. But they refused to give me my full refund. Please, help me to resolve this matter as because of Christmas, people out there try to do whatever they can to make scams to steal money from other people. I kept receiving emails from *** at Customer Support at ************.Please, help me to get my money back and your help will be greatly appreciated.Best regards!*******Business Response
Date: 12/22/2022
Our ******** Service Agent, ***, spoke to ******* on Dec 9. He apologized for the confusion/misunderstanding and canceled the subscription immediately. However, the shipment related to the charge had already shipped out and in order to refund the customer, *** had offered a pre-paid return label to send back the order and provide a refund for half the total amount ******* paid and the remaining half would be refunded once we received the order back. Unfortunately, ******* has not provided consent. *** reached out again on Dec 12 reiterating the terms of the return and refund but has not received a response or agreement to these terms.
Please note that we disclose all terms of our offers on our website as well as through our customer service agents whenever a customer wants to order our products. We have been in business for over 10 years and we make every attempt to take care of our customers.
To resolve this issue would only require that *******, use the pre-paid label to return the order that he was charge $156.65 and a partial refund will be issued upon confirmation that the item is on the way and the remaining half will be refunded upon receipt of the returned shipment.
Customer Answer
Date: 12/22/2022
Complaint: 18565727
I am rejecting this response because: I never received any product from **************** And I responded to *** several times about it. This company is making scams on me by charging my bank account for something that I didnt order. I only purchased something once with them and they kept my information on file to make scams.
Regards,
*****************************Business Response
Date: 12/27/2022
I've attached a copy of the order that was charged to your card which reflects a **** tracking # for the shipment. I've also attached a copy of the Tracking information from the **** Website showing the product was delivered and left on the front door/ porch.
You state that you did not receive anything from us other than your original order. If you could please state that plainly in your response, I can take the necessary steps to request a refund. Thank you.
Customer Answer
Date: 12/27/2022
Complaint: 18565727
I am rejecting this response because: I did not receive any product from your *************** as I mentioned before.
Regards,
*****************************Business Response
Date: 01/06/2023
Please review response on 12/27 where I attached information regarding a shipment of product that was associated to the charge in dispute. I requested the customer's confirmation that the shipment was not received and that he was disputing the claim by **** that the package was left on his front porch/door. We processed a refund of the disputed amount on the expectation that the customer would confirm non-receipt. By stating, he rejected the response does not aid in the resolution process. It appears the customer just wants to file the complaint and does not seek resolution.Customer Answer
Date: 01/06/2023
Complaint: 18565727
I am rejecting this response because: I do not understand what they want me to do as I never received any product from **************** All I need from HumanaN is my full refund because I never ordered any product from them during the month of December. They deliberately charged my bank account without my authorization. What they did was a scam to get my money.
Regards,
*****************************Business Response
Date: 01/20/2023
A refund was processed on 1/18/23 and on 12/27/22. Attached are confirmations of said refunds. Let me know if you require more information.Customer Answer
Date: 01/23/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*****************************Initial Complaint
Date:09/01/2022
Type:Delivery IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My husband has been using this product for a few years since his DVT. We have included them in our single family income because he believes they can help with blood flow. I think we have been faithful customers given our financial situation. We have complained about their delivery issues for months because the tracking numbers are generally wrong and have not helped. Our complaints were done to help make things smooth in the future, not make accusations. We don't like the products to arrive without warning b/c they sit in the sun and can melt as history shows. Tracking numbers help us keep an eye out for the product so we can get it out of the sun. Obviously there is something wrong with the website because we still show "unfulfilled orders in our order history. But customer service is not listening. Nevertheless, recently (August 12th) we placed another order. The tracking was again wrong. We sent an email and they blamed the issue on our understanding of the shipper. (email on file) We sent them proof that it was not us. On our most recent order, August 23rd, we placed a spontaneous order because we received a BDay discount. Things went fine. However, w/o any warning we received a message from PayPal that our order was refunded. HumanN didn't have the courtesy to email or call us to ask what happened. We sent an email, but at the time of this writing we have not heard back. We had followed up with a phone call and tried to speak to a Supervisor. They said he was busy but would call us back. He has not returned our call. When we logged into the website portal, we read the order was Unfulfilled and Refunded. Order #******* Placed on August 23, 2022 at 3:05 pm Order Cancelled on August 24, 2022 at 4:01 pm Reason: Fraudulent order .We have placed about 17 orders since February 22, 2019. We may not be a sports team, but knowing our financial situation we have been faithful customers. We would like management to get involved. We are not frauds.Business Response
Date: 10/05/2022
Hi ******,
Below is an account of the activity related to this account:
Customer initially contacted us as *********************, and has placed orders under the following names (using the same address and payment method)
**********************
*************************
******************************;
Customers account was flagged and blocked due to suspicious activity. Suspicious activity is a term for suspected unauthorized resale of our products. Customer was made aware of our decision on 8/25/2022 in ticket 1280001.
Flagged orders:
ORDER # AMOUNT DATE STATUS
#******* 249.50 25-Aug Did not ship
#******* 250.18 23-Aug Shipped
#******* 245.64 12-Aug Shipped
#******* 215.00 11-Jul Shipped
#******* 227.33 19-Jun Shipped
#******* 294.59 11-May Shipped
#******* 126.26 29-Apr Shipped
#******* 197.30 10-Apr Shipped
#******* 169.36 24-Jan Shipped
#******* 84.14 5-Jan Shipped
#******* 136.79 25-Nov Shipped
#****** 135.33 7-Nov Shipped
Customers account remains suspended/blocked from any sales activity.
__________________
*************************
Customer Answer
Date: 10/05/2022
Complaint: 17767533
I am rejecting this response because:How does this improve customer relations? Yes, that is me, *********** I have placed a few orders. And the other person is my husband who does most of the ordering. His name is ***** and his email is *******@,,,,,
We have two different last names but are married. We have two different credit cards with two different names. I dont know why you are not connecting the dots? He is signed ** in your web portal, isn't he? With that name and that email?
Has anyone thought about contacting us to confirm the "fraud"? As I have asked and stated; are we not good customers? Have we any type of relationship to you?
As I said, we try to take advantage of every coupon order because of the cost. Especially the buy three get three. He takes two a day and I take two a day. How long do you think three bags will last? You have been sending the coupons out and why are we so terrible for keeping extra on hand while we wait for the next coupon? We do that with all of his supplements. He orders extra detox in the same manner. When they are offered at a lower price, he buys extra. It helps with our budget since we are a one family income.
I really wish you would re-evaluate your allegation and re-instate us as customers. We have done nothing wrong to hurt your company.
Regards,
*************************Business Response
Date: 10/12/2022
Per our *************************** Team, the account has now been reinstated. Thank you for your patience.Customer Answer
Date: 10/12/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.We apologize for any misunderstandings. And we thank you for reinstatement.
Regards,
*************************
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