ComplaintsforDiscovery Auto Sales LLC

• Initial Complaint

  01/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a used car from Discovery Auto Sales on November 16, 2023. On the same day that I bought the car the check engine light came on. I called and emailed the salesman and he told me to call the service department. My boyfriend who works on cars hooked up his diagnostics machine to the car and it stated I needed a new transmission. I called the service department and they had me bring it in, I sat there all day just for them to tell me the transmission needed to be flushed, they didnt have that at the dealership so I had to wait another week or so. It finally came in and the car SEEMED to be fine. Then 3 weeks later the check engine light came on again. I went up to the dealership in person to speak with a manager and the manager basically said theres nothing she can do and to call the service department and perhaps speak with the general manager. I called the service department AGAIN and they had me bring it in and turns out I needed a whole new transmission. I had to once again drive a car that wasnt potentially safe for almost a week, they finally called me back and said the part came in, I was without a car for 2-3 days. I finally got the car back and now my car squeals and squeaks loudly and it didnt do that before, Ive literally had this car for 2.5 months and have had issues time after time. Every time something goes wrong and I call them to fix it I have to wait and drive the car then have to wait for it to be fixed and they dont seem to care at all. I understand its a used car but I havent had the car a full 6 months and Ive had issues.

  Business response

  02/02/2024

  Customer ********************* bought vehicle on 11/16/2023 
  Her Transmission was replaced under warranty on 01/05/24 due to continued issues with shifting.  Customer only paid deductible of $199.  Customer never called or notified us that her vehicle was making a squeaking noise while she backed up.  General Manager contacted customer after receiving this notice and an appointment was set on Friday 01/16/2024 so he could drive the vehicle with her.  Customer came in and we determined it was her rear brakes that were causing the squeaking noise.  Customer was notified that we could not fix them that same day but we would set up an appointment on her next available day.  ************* decided to come in Wednesday 01/31/2024, at which she showed up and her rear brakes were replaced at no cost to her.  General Manager contacted ************* early 02/02/2024 to see how the vehicle was running after we had done this repair.  Customer said that her vehicle was *************, she was not hearing the noise anymore, and she was satisfied

• Initial Complaint

  12/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a vehicle in October 2023 it has been in there service department for longer than I've been able to drive it. Car started overheating the second day I had it so I took it to them for repair, they replaced the thermostat and sent me on my way after 3 days of having my car not giving me any way to get back home. ***** a $50 uber ride home I then take another $50 ride back to pick it up. The car ran well for about a week then same issue car starts overheating so again I take it back. They once again replaced the thermostat admitting that the previous one they replaced was faulty. Ok I guess that's a possibility but why didn't you check it then. So I pick my car back up after another three days for suprise about a week later it's overheating again. I am within my warranty so they will fix it but I felt as if they were just trying to patch it up until my warranty ran out in about ***** miles. ***** having the car for 3 days before it was even looked at discovered I blew a head gasket. Nobody reached put toe and I called to get an update was told they wo u ld contact me later in the day, I never heard from anyone. So I called the next morning and they didn't know any status of my vehicle was just told it was moved somewhere because they don't work on head gaskets. Well here I am almost 3 Weeks of them having my car and still have not recieved any type of call or notification or update on my vehicle. I have made every payment on time for a car I cannot even use.

  Business response

  01/08/2024

  Customer bought on 10/30/2023
  On 11/04/2023 customer brought vehicle in because it was overheating, after our tech looked at it, he determined that the thermostat was faulty and needed to be replaced.  The vehicle was test driven and test were done to see if it overheated again.  The vehicle was given to customer and on 12/07/2023 customer returned with the same issue.  The vehicle was checked and our tech saw that the thermostat was faulty, so it was replaced and customer was given the vehicle back.  Customer did bring vehicle back again for the same overheating issue on 12/12/2023.  After several tests, we determined that the head gaskets were damaged and needed to be rectified.  Customer was advised that we would fix this at no cost to him but we needed the vehicle for at least 2 weeks, since we did not do that type of work at our shop.  We did have some complications with the Third party shop where the heads were sent too, so Management reached out to *******************  He was informed of the situation and also reminded about previous conversation had with him about ride share reimbursement.  ******** said he remembered and sent over receipts, which were credited to his ************** account.  On early 01/05/2024, the job was completed and test driven through the day and overnight. On Saturday 01/06/2024 the vehicle was given a final check and ****************** was able to pick it up that afternoon.  After Mr. picked up his plates, GM spoke to customer and let him know if he had any further issues he was welcome to email him directly.  

  Customer response

  01/08/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *******************************

• Initial Complaint

  11/02/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought a **** focus 2017 and after 5 days of use the car started failing and having noise when i turn it on. I send it to fix with them and they haven't fix it. Also when I saw the car they said it was about ****** and after all it end up costing over ****** so they do not honor the price they show. I believe they do not verify the car prior selling it, I just want my car to work properly in order for me to use it to go to work. I spoke with the manager **** ******* and he did not helped me at all. Saying they will try to fix it but did not mentioned when. I am trying to have this problem solve in the best way prior I decide to make a small claim in court.

  Business response

  11/25/2023

  **************************** brought in vehicle for an engine noise on 10/31/2023.  While vehicle was being diagnosed to get fix, customer came in to demand his money back, saying that he did not want to wait.  We explained that we were going to fix the vehicle and that he would not be charged anything but customer refused the help.  On 11/06/2023 we spoke to *************** to let him know we would be returning his money back minus a restocking fee in which he agreed.  Regarding the the price, when customer signed contract he was explained that there was interest and TT&L fees added to sale price.  

• Initial Complaint

  09/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Iv had my car for 3 months and its been missing the transmission mount since I got it when I told them my car was running weird two weeks after purchasing they tried to convince me I didnt know what I was talking about because they hooked up a machine that wasnt reading any codes but after the manager drove my car home he saw there indeed was a problem, im under a warranty and was told the part would be ordered and in, in less then two weeks its now TWO MONTHS LATER and I dont have a working vehicle the manager never answers his phone or return phone calls and now Im being told I have to make my payments regardless of me having a working vehicle but I havent been working (im a entrepreneur ) due to my car problems for the last month **** helped me find my car and I specifically told him I deliver and sell outfits for a living so I need a working vehicle they know what I do for work because I had to bring in proof of income so they know im self employed and if I dont have a car I dont make money ! Im currently on the phone with them now and have been for the last 30 minutes because of course they dont answer THEY ARE CON ARTISTS my down payment amount was ***** and **** basically forced me to put down ***** when that money could have went towards my first note why give us a warranty but dont fix anything

  Business response

  10/06/2023

  Customer Purchased 07/08/2023
  
  
  On 07/19/2023 Customer called wanting some help with her vehicle. Said when she accelerates it does not want to pick up speed, an appointment was set. Customer no showed to first appointment, on her second appointment ************ diagnosed it and  and no issues was found. Her vehicle was accelerating normally and no check engine light was on to determine any issues.  Customer took vehicle and a few days later called wanting to speak to manager.  Customer came in and manager drove vehicle with her to see about new issue.  We had mechanic look at it and determined that a motor mount was broken.  Manager spoke to customer to let her know that we had previously replace it when an aftermarket part and that would need to order it from dealership this time.  Customer said that was fine and dealership was called to order part.  Dealership informed us that this part was on back order and did would possible arrive in late September.  Customer was informed that we would wait for part,  since replacing it with an after market part would only cause her to continue to have issues, customer agreed.  At no point was customer refused help, but we can not control how soon dealership gets parts in.  

• Initial Complaint

  07/20/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I gave a ******* down payment with my first payment being due July 16 2023. I made a payment arrangement through autopay with my bank to be with drawn on July 19 2023. On July 18 2023 my truck got towed and the reason was the dealer never closed on the contract with the bank. The dealer is giving me the run around. First saying they need to do a new contract but they never have time. The point is Im without a truck and they have my down payment. For a truck supposedly was given to me without a contract being finished. I were they able to give me the truck and almost 2 months later take it away because there is no contract. And all of a sudden automatic payments were cancelled and there is no account under my name.

  Business response

  08/01/2023

  ******************* purchased the 2015 Chevrolet Silverado on 06/03/2023  
  His contract stated that his first payment was on 07/16/2023,  which he failed to make, so his vehicle was reposssessed 07/19/2023.  ******************* was notified that his vehicle was repossesed due to none payment and in order to get vehicle back he would need to re apply due to first payment default.  ******************* said he would think about it and would let us know
  On 07/24/2023 he agreed to reapply and was approved with the same company.  He was made aware that he was signing a new contract, that he needed to make his payments on time and that all his down payment was transferred to new deal minus the repo fee.  ***************** agreed and signed new contract 
  
  

• Initial Complaint

  06/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They sold me a bad car now Im stuck with a repo and the only way to get my car back is to pay almost **** when Ive had the vehicle less than a month

  Business response

  07/14/2023

  ************** purchase vehicle on 05/10/2023
  
  
  She called on 06/07/2023 to make service appointment, stated that the front hub bearing was making a noise and that her front right bulb was out, appointment was set for 06/13/2023. 
  ************** received a call on 06/12/23 in regard to her past-due balance. She advised she had an appointment with the ****************** due to mechanical issues on the vehicle and she was not going to be making any payments until she got her car checked. The agent reminded her of the importance of attending the appointment as scheduled and she agreed to be there the following day at 9:30 am.
  Customer failed to show up for her appointment but called early 06/14/2023 to see if she could bring vehicle.  Our service department told her they could look at it and customer said she would come in later that morning. Even though issues with vehicle were not under warranty, customer was made aware that ********************** Auto would take care of them at no cost to her as courtesy but we needed her to show.  At no point during the conversation did our service department tell customer she didnt have to make payment, our service department is available to customers for repairs only and have nothing to do with the finance department. ************* was repossessed due to missing her payment 
  
  
  
  

  Customer response

  07/14/2023

  Complaint: 20211808
  
  I am rejecting this response because: the whole complaint has to do with you selling me a messed up vehicle to begin with, how am supposed to make money to pay the down payment if I give you guys the vehicle, you were untrustworthy to begin with so how would I know if I give the last of my money on the downpayment and turn the car in to you guys that nothing else would happen to the vehicle the whole point is you sold me a bad car put ********************************************************************************************************************** you guys sell bad cars point blank period and I wouldnt ever be put in this position if I got a good car to begin with! 
  
  Regards,
  
  ****************

• Initial Complaint

  02/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was taking advantage of when I went to purchase a car alone. I purchased a 2018 ***** Civic EX with ****** miles on it.. I gave them a $4,000 down payment and I'm paying $600 a month. The car price Is ****** I am having problems with the car already and it's also falling apart.. I found out soon after purchasing the car, that it needs an alignment and all four tires are bald on the inner side of them.. I have called several times and there's always an excuse. In my opinion I have already paid for this car. The Bluetooth connection turns on and off, the compartment that holds the mirror up falls down all the time, there's constantly a notification of something going wrong with the maintenance of the car and I have to reset it so it's not on my dashboard often... These people took advantage of me, please help.

  Business response

  02/17/2023

  Tell us why here..

  We Called the customer and told her we had received a ******************** complaint but we didn't see any notes in our system or anything from her stating she had issues with her vehicle. She said she had called us 2 weeks after she had purchased the vehicle to let us know about her mirror falling off but we never got back to her. I apologized to her and told her that we were calling to let her know we could assist her in addressing these issues. Customer said that her main issue was the price of the vehicle and the payment she had. She claims she is paying way too much for this vehicle and wants us to lower price. We explained her that is a signed contract and we can't change the price. We did however, go over the contract with her and explained the numbers in detailed, she was just confused on how the financing worked but was glad I cleared it up for her.  After explaining the contract, We were able to set up an appointment for her on the 27th of February to address the issues with her vehicle.

   

  **** *******

  General Manager

• Initial Complaint

  07/29/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I bought a car from discovery auto sales it never work since day 1 I already changed the motor ones and still not working had to purchase all new tires iam tired am always paying for mechanical repairs

  Business response

  08/11/2022

  Tell us why here..Customer purchased vehicle on 03/11/2021
  
  
  Customer called in on 02/24/2022, said her vehicle had broke down in Louisiana and did not know what to do.  Manager asked her to send us the address to see how we could assist her in getting the vehicle to the dealership.  
  
  
  After several attempts, the finance company got a hold of customer on 03/01/2022 and told her that they would help her get the vehicle to the dealership but she would be responsible for storage and transport fees.  
  
  
  Vehicle arrived on 03/03/2022 and a diagnostic was done.  Mechanic determined that the engine was bad and needed to be replaced along with the water pump and exhaust manifolds.  Reason for it being bad was lack of maintenance, no oil change done.   The amount quoted to customer for repairs, parts and labor, was $7960.  The vehicle was sold with 84,870 miles and it arrived with 121,121 miles, so since the vehicle was out of warranty, the customer was given a discount to help her out.  The total amount net that customer had to pay was $3000, since a discount of $4960 was applied.  Customer was told she needed to come leave a deposit of $500 so we could start on repairs and customer agreed.  
  
  
  On 03/14/2022 customer was finally reached and asked if she was going to stop by and leave a deposit, she said she would need to call us back to let us know if she was going to keep the vehicle because she did not have the funds.  
  
  
  Customer came in on 04/08/2022 to leave a deposit so we could start repairs.  Repairs were completed and customer was adviced that her vehicle was ready.  Customer came in on 06/08/2022 to pick up the vehicle.  She did not have all the funds to pay so the finance company helped her with a loan of $1300 to complete them.   
  
  
  On 7/28/2022 customer called and said her engine had gone out again and wanted us to give her a refund.  Customer was made aware that we would need the vehicle here to see what was going on with it.  She stated that a mechanic said her car over heated because her engine was bad.  Claim that we never changed her engine and that we had just patched the problem.  Customer was made aware that the engine was indeed changed, and that we would look at it to see how we could assist her.  On 08/01/2022 the vehicle was towed to Discovery Auto and a diagnostic was done.  She was made aware that her radiator needed to be replace, this was the reason why her vehicle was overheating.  
  
  
  After talking to the customer in person, we offered her to either trade her out of her vehicle or wait until the radiator was replaced.  Customer agreed to wait for the radiator to get fixed to see if she wanted to keep her Durango or trade it in for something else.   
  
  
  On 08/09/2022 the repairs were completed and the vehicle has been road tested to make sure it would not over heat again.  She has been made aware that her vehicle has been repaired and being road tested and will be ready for delivery on 08/12/2022

   

  Thanks

  Discovery Auto Sales
  
  

• Initial Complaint

  06/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a limit car from this establishment. I purchased a car from them in August of 2021 I started having issues shortly after. I put the car in the shop January of 2022. The alternator went out first. Then the battery and then the belt broke. I had it fixed. I drove it for a week after that the radiator hose broke and the belt again and the power steering pump. And now the catalytic converter is out and I’m sure this was a problem before I was sold the car. I need help. This is now stuck on my credit.

  Business response

  06/18/2022

  Customer had been with the vehicle over 9 months and 20K miles, car had some maintenance issues (upper radiator hose, power steering pump and serpentine belt needed to be replaced) since this vehicle was out of the initial warranty (6000 miles or 6 months limited warranty)  we performed the repairs needed at a discounted rate.  Days later customer called complaining about a noise on the steering wheel and also her catalytic converter,  we offered her a free diagnostic but she made a treat to fiscally harm our employees. at this point we are unable to keep working with her at our shop maintaining a safe environment for the people working at our business.

  We have available all the documentation on this case an it is available upon request.

   

  Best Regards,

   

  ****** ******

  Discovery Auto Sales

   

   

  Customer response

  06/21/2022

  Complaint: 17329562
  
  I am rejecting this response because:
  I have had to put the car in the shop 4 different times within those 9 months. Every time I called the business about the car and about trading the car in they acted as if they didn’t care and couldn’t help me. And now the check engine light is on which is not the first time the check engine light has been on. Which there for tells me that the catalytic converter was going out on the car before I purchased it. And now I’m am stuck with either fixing all these issues or the car breaks down and I’m still stuck with this loan on my credit. This is unfair and I feel like I’m being discriminated against. I was very respectful with these people. And they still acted as though they didn’t care. I was told I could trade the car in after a year even though I have been having problems with this car from the time of purchase. I am willing to go as far as needed to resolve this issue because this is not right. I am a single parent of 4, I work a lot and even more now just to make sure I have a vehicle. All I ever asked this company was to help me trade in the vehicle that clearly had problems already. I’m 9 months of time this is not normal wear and tear. Whether the car was used or not. I have purchased used cars before and never had this many problems. And not only is the catalytic converter that’s going out the right rear wheel bearing is going out. So over the 9 months I have replaced the alternator, bought a new battery because the one that was in there was leaking acid, replaced the serpentine belt, then replaced the power steering pump, the serpentine belt again, then the radiator hose, then had to go back because the was a broken piece in the power steering that was fixed. And although when I brought the car in to fix the hose and belt and pump I asked them to give me a full diagnostic on the vehicle so I knew what all was wrong with this and they did not. They only fixed I I stated on the phone that was wrong. So when I came back into the shop for the power steering noise. That is when they wanted to tell me about the catalytic converter and the wheel bearing problem. And with all this going on I’m not even close to half way with paying my loan. And with the new problems on the car discovery auto stated they don’t fix those in there shop. So I have to go to and outside shop paying god knows what and still have to pay my car note. No way I should be having this many issues. 
  Regards,
  
  ******* *****

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