Complaints

This profile includes complaints for YETI's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  YETI

  7601 Southwest Pkwy Bldg 1 Austin, TX 78735-8989

• 

  YETI

  220 S Congress Ave Austin, TX 78704-1219

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased yeti items on the website, stating the estimate time delivery to be Wednesday but after I purchased the item, it said the estimate delivery date would be Friday. I purchased the items on Sunday and the items were sent out on Monday. I received tracking info and it said the estimated delivery date would be Friday. I then check back on Tuesday to see the status of my package and it says there is a delay and it will now be delivered on Monday. I ***l yeti to find out where my package is and why hasnt it moved in 3 business days. The customer service employee was very rude and told me it was sent out and that they couldnt do anything else to help me and said that I would have to *** *** and find out were my package is and why it hasnt moved in 3 business days. Ive never been told that I need to contact a carrier and find out were my package is and why it hasnt moved in serval business.

  Business Response

  Date: 07/28/2025

  Hi *****,

  Thank you for reaching out to us and we're sorry to see that your order's delivery was delayed. After further review of the situation, it does look like a delayed pick up with our shipper caused your order to take a few extra days to arrive. As you have already noted, your order is due to arrive later today, 7/28. Regarding your feedback concerning your interactions with our customer service team, we are further reviewing them and will address them accordingly. We apologize for the frustrations experienced here.

  Please let us know if you need anything else.

  Customer Answer

  Date: 07/29/2025

  Complaint: 23652231
  
  I am rejecting this response because:
  
  Regards,
  
  ***** *******

• Initial Complaint

  Date:07/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a yeti roadie 48 cooler in king crab orange from Ace Hardware 3/30/25. Since my purchase there has been problems with the extending handle. I thought at first it just needed to be broken in. However after a month and a half of use, it is still inoperable. I bought a wheeled cooler to be able to wheel it. After spending well over $300 on a cooler to buy what is advertised as top of the line with a 5 year warranty. I contacted their warranty support team by filling out an online form. They responded that they are sending a replacement handle that will arrive in 3-5 days as of 7/3/25. It is now 7/16/25 and the order is still in processing status. I contacted their support via phone today and was advised I can submit another form for a replacement cooler which must be approved and that they cant guarantee anything because I purchased it from a seller other than their website. I demanded a replacement or money back. The representative reiterated that they can not do anything further since I purchased from another retailer. Their website warranty clearly states that the warranty applies to all of their retailers ************ being one. This product was purchased new and has been unusable since. I have not been able to use this for several trips I planned and have a big one next weekend and no cooler. I would have purchased a tundra and got bigger for the price if I wanted to carry it. The handle does not extend so its unable to be wheeled. I would like a refund or an exact replacement ASAP!

  Business Response

  Date: 07/23/2025

  Hi *****,

  Thank you for reaching out to us and sorry to hear that your Roadie 48's handle is not extending fully. After further review of your warranty claim, we have found that we are currently out of stock of the replacement handle that was ordered for you. With this in mind, you can continue waiting for the replacement handle to become available or exchange your full cooler out for a replacement. If you would prefer to keep your King **** Orange color, we recommend waiting for the replacement handle to become available again. Please keep in mind that refunds are not an option through our warranty program.

• Initial Complaint

  Date:07/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 2 cups from Yeti and one of them I received damaged in shipping and it arrived with no lid for the mug. I reached out to Yeti about this , giving them all documentation and photos of the shipping box and showing there was no lid for the mug. They stated they were issuing a refund but hadnt received or heard back from them regarding my refund. Also, the second cup Magslider is not the same color as the cup and leaks around the top. Ive given Yeti an opportunity to address my refund and issue and theres been no satisfactory resolution for the issues.

  Business Response

  Date: 07/16/2025

  Hi *****,

  Thank you for reaching out to us. After further review of the situation, it looks like our team created a return for refund for your 24oz Mug, not a standalone refund. We apologize for this confusion, and the fact that your Rambler arrived without its lid in the first place. A refund was created and processed on 7/14, and should be processing with Klarna soon.

  Regarding the Travel Mug you ordered, the Stronghold Lid that comes with it is not fully leakproof, only leak resistant. The MagSlider present is also not supposed to match the color of the Travel Mug itself.

  Customer Answer

  Date: 07/16/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***** ******

• Initial Complaint

  Date:07/10/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered yeti 350 tundra for 1500 plus tax 3 weeks ago. Order has been lost. The company sent me to 2 separate shipping frieght companies. One of those told me they never received the freight. The other staff for same company said the cooler was sent to a shipping yard to be auctioned??Yeti has been zero help with this. They keep telling me things like "oh it looks like it will be delivered today". That was 9 days ago. I sent a ****** complaint 4 days ago and haven't received a word about what they plan to do about it. I've asked for a significant discount or a full refund. No response. No help with tracking, nothing.

  Business Response

  Date: 07/15/2025

  Hi ******,

  Thank you for reaching out to us, and we are so sorry to hear about your recent ordering experience. We are working with our *** shipping partner, as well as our agents that worked with you, to identify the errors in handling your order. Our team processed your order's refund as of yesterday afternoon. Please give it some time to process, and let us know if you need anything else. We appreciate your patience throughout this experience.

• Initial Complaint

  Date:07/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Roadie 60 cooler in King **** Orange, a limited-edition color that was central to my buying decision. The product is now defective and covered under warranty. YETI has offered a replacementbut refuses to provide the same color or refund me, citing policy limitations.Issue:I reside in *****, ******, where the Consumer Protection Act (Loi sur la protection du consommateur) requires that a replacement product under warranty must offer equivalent value and characteristics, including key features such as color.Despite several attempts to resolve this amicably, YETI has issued a final refusal and maintains that internal policies override regional consumer laws, which is incorrect.Desired Resolution:I am requesting either:A replacement in the same King **** Orange color (now or when restocked), or A refund or store credit of equal value.I hope this issue can be resolved respectfully and without further escalation.

  Business Response

  Date: 07/10/2025

  Hi *******,

  Thank you for reaching out to us. We have reviewed your warranty claim interactions, as well as the Consumer Protection Act in question. After consideration of all details and requirements listed out in the **** we stand by our warranty team's offer of an equivalent replacement Roadie 60 cooler in our currently available colors. Refunds are not an option through our warranty program. Should you wish to specifically wait for the King **** Orange color, you are welcome to hold onto your cooler and pursue your claim at a later date. We cannot guarantee when or if that color will return given its limited-edition status.

  Customer Answer

  Date: 07/10/2025

  Complaint: 23577530
  
  I am rejecting this response because:

  While I appreciate your time and attention, I must firmly reiterate that your internal warranty policy does not supersede the mandatory consumer protection obligations set out in Qubecs Consumer Protection Act (CQLR c. P-40.1).  You have acknowledged that King **** Orange was a limited-edition color, and in doing so, you also indirectly recognize that it held distinct value beyond functionality. That is precisely the point. The color was not incidentalit was a core reason for my purchase of the Roadie 60. If King **** Orange had not been available, I would not have bought the cooler at all. The purchase was made specifically for that edition, which was actively promoted by YETI as a visually distinctive, collectable version of an otherwise standard product.
  

  Offering to replace it with one of your currently available colorsRescue Red, Navy, Charcoal, or Whitedoes not constitute an equivalent replacement under Qubec law. These options are not in the spirit, character, or aesthetic value of the limited-edition model that formed the basis of my purchase. A warranty remedy under Qubec law must restore the consumer to the same position, including key non-functional features that influence the transaction. Courts have been clear that visual design and marketed uniqueness are part of what constitutes "equivalent characteristics."

  Therefore, I must formally reiterate my request for one of the following, in full compliance with the Loi sur la protection du consommateur:
  

  A replacement in King **** Orange, even if that means fulfilling the warranty at a later date, or
  

  A refund or equivalent store credit reflecting the original purchase value.
  

  I remain open to resolving this amicably and respectfully request that YETI reconsider its stance in light of its legal obligationsnot just internal policy.
  Regards,
  
  ******* *********

  Business Response

  Date: 07/11/2025

  Hi again *******,

  We have already reviewed the *** you are referencing and determined that our previous offer of a replacement cooler in an alternative color meets the needs of a warranty replacement, as defined under the ***. Your request for a refund is denied with this in mind. Regarding waiting for a replacement in King **** Orange, again, you are welcome to keep your cooler and pursue your warranty claim at a later date. We cannot guarantee that the King **** Orange color in the Roadie 60 will return, nor will it necessarily be an option for a warranty replacement at that time.

  Customer Answer

  Date: 07/11/2025

  Complaint: 23577530
  
  I am rejecting this response because:
  

  Your continued refusal to comply with Qubecs Consumer Protection Act (CQLR c. P-40.1) is both legally unsound and unacceptable.
  

  Your assertion that offering a replacement in a different color meets the needs of a warranty replacement under the *** is incorrect and reflects either a misunderstanding or willful misrepresentation of the law. Qubec jurisprudence has established that when a product is replaced under warranty, the replacement must reflect equivalent value, utility, and characteristicsnot just functional substitution. The law is not silent on aesthetics or subjective value when those elements were actively marketed as part of the product's appeal.

  You have explicitly acknowledged that King Crab Orange was a limited-edition color, and I have made it abundantly clear that it was the determining factor in my purchase. The limited-edition nature and the advertised visual appeal made it materially distinct from your standard line of coolers. Substituting it with a generic red, white, or grey option is not a legally valid remedy, nor does it restore the equivalence required by law.
  

  You also reference the *** but fail to cite any clause or precedent supporting your denial of a refund or legally compliant replacement. That is because such support does not exist. Internal policy has no bearing here. The Loi sur la protection du consommateur is a law of public orderbinding, non-derogable, and fully enforceable before the Tribunal administratif du Qubec or Small Claims Court.
  

  Let me be crystal clear: your denial of a refund and refusal to offer an equivalent replacement as defined by law constitutes a breach of statutory warranty obligations. I will now be:
  

  Filing a formal complaint with the Office de la protection du consommateur du Qubec.

  This is your final opportunity to resolve the matter amicably by complying with your statutory obligations. I suggest your legal team revisit the *** in its entirety, particularly sections 37 to 39 on warranties and section 53 on remedies for defective goods.
  I await your final reply. After that, I will pursue all available remedies without further notice.
  Sincerely,
  ******* ********

• Initial Complaint

  Date:07/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spent $50 and had this bottle for a year or so, but lately it's been failing to keep cold, despite me filling it with ice. (26oz bottle)

  Business Response

  Date: 07/02/2025

  Hi *****,

  Sorry to hear that your 26oz Rambler bottle is not performing as well as you would like. Please submit a warranty claim at the below link and our team will get you assisted from there.

  **************************************************************************

  Thanks,

• Initial Complaint

  Date:06/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  04/04/2025 these is not a good examble of a store ********************************************************** (gear up store ) these store is a trash of a YETI STORE WOULD NEVER GO AGAIN SO DISAPPOMIENTED.I DON'T HOW YETI PERMIT TO HAVE OF TRASH OF STORE THE merchandise was all dirty full of dirt the building is very poor ,smells bad .

  Business Response

  Date: 07/08/2025

  Hi ****,

  Thank you for this feedback. We have shared this with our Dealer team for further investigation. Please let us know if you need anything else.

• Initial Complaint

  Date:06/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted my 1-gallon Yeti jug for a warranty claim after it leaked the very first time I used it. The product was a Christmas gift, and the color I received (stainless steel) was apparently very limited. During the warranty process, and before offering me any options, Yeti discarded my jug without confirming that a ***lacement was in stock or giving me a chance to select an alternative. Ive sent dozens of emails with customer service going back and forth about colors, ***lacements, store credits, or even just spare parts. Its been six months and the color options have only gotten worse, and Ive been told ***eatedly that Im not eligible for a refund because I didnt personally purchase it, and not eligible for an exchange because I used it even though that use is how the defect was discovered. I now have no original product, no ***lacement, and no refund or store credit. Ive been more than patient, but its insane to me that that a premium brand like Yeti who clearly values their image would destroy a customers property without any recourse and not offer any suitable ***lacement, leaving the customer empty-handed. Not only was this product expensive, but it was also a thoughtful gift that took an extensive amount of time for the original purchasers to purchase and ship before I received ***** done getting passed around from customer service *** to customer service ***. *** had a million different RMA/warranty/return numbers yet zero progress. I dont want an alternative color, I dont want store credit, I want cash. This is the most abysmal example of customer service and warranty practice Ive ever seen and Im ready to escalate this issue.

  Business Response

  Date: 06/27/2025

  Hi ******,

  Thank you for your detailed feedback. As our team indicated, we have been out of stock on most One Gallon Jug colors in recent months. We realize that the replacement options that were offered were not to your liking but had no additional recourse while we waited for the newer iteration of the Jug to launch.

  Thank you for your ample patience in waiting for a Stainless Steel replacement option to become available. We see that you have been working with a representative to get the replacement order in. Please let them know if you need anything else at this time.

  Customer Answer

  Date: 06/27/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. I have since been in contact with YETI, and they have agreed to ship a replacement. 
  
  Regards,
  
  ****** *********

• Initial Complaint

  Date:05/28/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a corporate quote from Yeti, which was reviewed and approved by my customer. The quote totaled $ *********, but after I paid, I noticed they charged me $18,207.00 instead.Has been 5 days talking with their team and nobody has yet resolved or refunded the difference. The Consumer Protection Act states that once a quote is accepted, the provider cannot charge more than the quoted price.

  Business Response

  Date: 06/03/2025

  Hi *******,

  Thank you for reaching out to us concerning your recent Corporate Sales order. We see that the difference has since been resolved, and you are due to be refunded the extra amount that was charged soon, if not already. Thank you for your patience and let us know if you need anything else.

  Customer Answer

  Date: 06/03/2025

  Complaint: 23389306

  I am rejecting this response because:

  Thanks for the response, I will wait for the refund be finish before close this case.

  Also taking advantage of your attention, I received today 10 of the 25 boxes of this order. Neither *** or I have information or tracking provided of the pending 15 boxes. Will you be so kind and help on this matter? 

  
  Regards,
  
  ******* ******

  Business Response

  Date: 06/16/2025

  Hi again *******,

  All records from our Corporate Sales and Accounting teams indicate that your refund has processed from our end. Regarding any missing items from your shipment, please inform our Corporate Sales team and they will further assist you as needed.

  Customer Answer

  Date: 06/16/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  They refund the difference and all the order arrived.

  Thanks for your help
  
  Regards,
  
  ******* ******

• Initial Complaint

  Date:04/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3/29/25 Was in ****** and purchased several yeti items, 1 of which was a 30 oz travel mug navy 2 for my husband. My husband tried using it for a week but the opening is not big enough, nor is there a 2nd hole to allow liquid to flow freely. Needless to say my 79 year old husband kept getting his drink leaking all over him.I dont want a replacement, I asked for a Refund. Yeti said they cant refund me the $42. I let them know they just lost a customer for life.

  Business Response

  Date: 04/23/2025

  Hi ******,

  Thank you for reaching out to us. We offer returns within 30 days of your purchase, as long as the product is unused and still in its original packaging. We cannot further assist with a refund based on the information you have shared.

  Please let us know if you have any questions.