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Business Profile

Social Media Marketing

Jasper AI

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 34 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/07/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Here's a BBB complaint you can copy and paste:Nature of Complaint: Billing/Collection Issues Complaint Details:I am filing this complaint against Jasper AI for unauthorized billing totaling $936 over two years for services I believed I had cancelled during their trial period.Timeline of Events:Approximately 2 years ago: Signed up for Jasper AI's 7-day free trial During trial period: Attempted to cancel subscription before trial ended *********: Discovered I was charged $468 annually despite believing cancellation was successful Total unauthorized charges: $936 Issues:Unauthorized Billing: Jasper continued charging me annually for a service I believed I had cancelled No Value Received: I had minimal to no usage of their service over the 2-year billing period Refusal to Refund: Despite clear evidence of no service usage, Jasper refuses to provide any refund ****************************** After escalating my case, Jasper has failed to respond for over 48 hours, violating their own stated ***** hour response policy Attempted Resolution:I have contacted Jasper AI customer service multiple times via email at ************************* requesting a refund of the unauthorized charges. They initially denied my request citing their 7-day refund policy, despite the fact that I never knowingly subscribed to their service. When I escalated the matter requesting supervisor review, they have completely stopped responding.Desired Resolution:I am requesting a full refund of $936 for services I did not authorize and never used. This appears to be a systematic billing issue affecting multiple customers based on similar complaints I have found online.Additional Information:This seems to be a pattern with Jasper AI, as I have found multiple similar complaints from customers who believed they cancelled but were charged anyway. Their billing practices appear designed to trap customers who think they've cancelled their trials.

  • Initial Complaint

    Date:06/25/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Jasper Support, May 8 2025 600 PM MST Im requesting a full refund for two annual charges applied to my Jasper AI Pro Plan:- April 23, 2024 $708.00 CAD - April 23, 2025 $708.00 CAD **Total refund requested: $1,416.00 CAD**This account, registered under the username ****** ****** has **no usage recorded** during either billing period. Jaspers own dashboard confirms **0 generations and 0 hours saved**, as shown in the attached usage report (*Total generations JASPER.docx*).On **April 2, 2025**, I was presented with a new trial prompt clear evidence that my account was inactive despite being billed. I canceled the subscription on **May 8, 2025 at 4:33 PM MST** and notified both Jasper and **** the same ********************* Details - **Account Email**: ********************** **Billing ZIP**: T2L 1M4 (******)- ****** Ending**: 1148 (Exp. 03/2028)- **Invoice Dates**:- Apr 23, 2024 $708.00 CAD - Apr 23, 2025 $708.00 CAD - **Cancellation Timestamp**: May 8, 2025 4:33 PM MST - **Stripe Session**:[Portal](*************************************************************************************** 2VnRlo1bFpsalNNMTZnSmZsT3lo0100PcIOSVqt)Context I understand your policy allows refund requests within 7 days of renewal. However:- No usage occurred in 2024 or 2025 - No billing notice was received Request Summary I am requesting the following:1. **Full refund of $1,416.00 CAD**2. Written confirmation of **account cancellation**3. Refund reference numbers or Stripe transaction details 4. **Complete removal of all saved credit card and billing information** from your platform and Stripe records Thank you for reviewing this request. I trust that, given the clear documentation, we can resolve this amicably. I have submitted a chargeback to **** as a precaution.Sincerely,****** *********(Username: **** Don) ****** ******************** T2L 1M4, ******

  • Initial Complaint

    Date:04/21/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cancelled my free trial and was still charged $69 USD without notice. Unacceptable and very frustrating to have to deal with.

  • Initial Complaint

    Date:03/07/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 25, 2023, I canceled a trial subscription for Jasper AI****** I never used the Jasper AI, **** software account. On March 4, 2023 and March 4, 2024, Jaspe AI still charged my credit card yearly subscriptions. I attempted many times to cancel.

  • Initial Complaint

    Date:10/21/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi,I had signed up on the Jasper or Jasper AI website for a free trial for 7 days using my **************** card. I had signed up for the trial on September 22nd, 2024. When the trial ended, Jasper charged my credit card without notifying me via email or any other means. I didn't even know that my credit card had been charged until I manually checked my credit card statement. This is an unusual business practice because most online or software companies that I have used always send information via email when an account is billed. Additionally, I also did not use the Jasper platform at all after the trial ended. When I learned about the charge after checking my credit card statement, I reached out to Jasper immediately to cancel the account and refund me the money. However, they are not willing to refund me the amount that was charged after repeated requests stating that you didn't reach out to us earlier (7 days after billing).This is the first time I've used Jasper, and I've had a very bad experience with the platform. It seems like they're just out there to grab customer money.I request that you help me get my refund. Here are the important details:Date of the transaction: Sept 22nd, 2024 The amount of money you paid the business: $69 USD ($95.45 CAD)The amount of money you paid the business: Requesting a refund Whether or not the business has tried to resolve the problem: The business was not willing to solve the problem at all.If the issue involves advertising, when and where the ad was seen or heard: Notifications of charged amounts via email.I have checked online, and there are many complaints against this business for bad practices.

  • Initial Complaint

    Date:06/12/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cancelled my subscription in March. They charged me April May and June. I even removed my credit cards and they somehow repopulated it. I want the last 3 months of charges back as you can see there has been ZERO activity. Jasper is just like all other online software...unregulated and dishonest. They have enough corporate clients that they don't need to me "mistakes" and charge 3 extra months for my inky dinky creator account. Disgusted

  • Initial Complaint

    Date:05/30/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I canceled my subscription in Feb and have been charged since. Please refund me for March, April and May.

  • Initial Complaint

    Date:05/14/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Fraulent company that should be investigated. I had a free trial period that ended on May 13. After the free trial, people are moved to a plan. I contacted them on May 8 asking that they cancel my free trial and stating that I do not want to be moved to a plan and do not want to be billed. They assured me that after my free trial, I wont be billed and nothing else needs to be done on my part. They said they wont move me to a plan per my request. Today, I receive a fraud alert from my bankJaster.ai tried to withdraw $468 from my bank. This is completely unauthorized and fraudulent! I'm horrified and disgusted. I contacted them for clarification and since they haven't responded, I'm filling a complaint via BBB.

  • Initial Complaint

    Date:03/14/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used their free trial in 12/12/2022 for couple days and made sure I had it canceled before the trial ended. However, this company employ a fraudulent and deceptive marketing approach where customers will still get charged for their subscription fee EVEN IF CANCELED FREE TRIAL ON TIME! In order to stop subscription, customers have to contact their customer service and they DO NOT HAVE A VALID PHONE NUMBER! Email only!! And this entire process was unbeknown to me. Most importantly, this business do no send customers any notification nor receipt for being charged for their subscription. I therefore ended up with unknowingly spend $1980 for two year's subscription without ever indented to use their service. They are putting me in such a financial hardship since I am a college student taking out debt. I therefore desire full refund.

  • Initial Complaint

    Date:03/04/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for the Jasper trial. i even have an email stating I only want it for the ************ company charged my card without my knowledge and with out providing a warning that they were going to do so. This platform appears to only be shell for Chat GPT. It is a SCAM.

Jasper AI is NOT a BBB Accredited Business.

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