Business ProfileforMagnetsonthecheap.com

I placed an order on 1/24 with an arrival date of 1/31. On their website, it states in big bold letters at the top "50% OFF SITE-WIDE & SHIPS IN 24 HOURS". That was a lie. On 2/6, after no updates at all from the company, I called their hotline to see what was going on. I spoke with *****, who was very nice. She informed me that their art department had the proof ready on 1/29, but it was never sent to me for approval. ***** placed me on hold for 5 minutes and came back to inform me that they would expedite the shipping (what a nice gesture after two weeks of waiting, and paying for shipping to be here on 1/31 already). Now I have an arrival date of 2/9. I asked if they could include additional magnets at no additional cost due to the extreme delay on their behalf. ***** went on hold for another 5 minutes and came back to inform me that they "could" not do that. I asked to speak with a supervisor. After another 5 minutes on hold, a supervisor (if you can call them that) came on the phone. The supervisor essentially said that they were the highest up person in the whole company other than the owner, which I suspect is incorrect. They were rude and informed me that they don't own up to their mistakes but they would refund me the shipping that I paid for and didn't receive. I asked about additional magnets as I'm not interested in a refund. She stated that I would never get "free" magnets from them, they don't give out free magnets ever. I asked to speak with someone else, and she said I couldn't. This reflects very poorly on your company, and I would like to receive a phone call from someone who is actually in charge over there, or the owner, if indeed this supervisor is the highest ranking officer. If they are the highest ranking officer, you should really look into replacing them, or at the very least give them some additional customer service training. Your site may be less expensive up front, but you hide behind lies and don't ship out product on time.