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Business Profile

Security Systems

Advanced Micro Devices

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security Systems.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/19/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There was a manufacture&#**;s defect and I am trying to get a warranty claim. I would like for them to honor the warranty that they offer.

    Business Response

    Date: 12/24/2024

    The customer's purchase order for the product cannot be verified as provided. We have requested the customer to provide a copy of retailer invoice and will continue processing the *** upon receipt.

  • Initial Complaint

    Date:08/05/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: 03/06/2023 *********** case #******** Date of initial complaint: 08/05/2024 Issue:AMD is refusing to provide warranty services for an expensive CPU despite having a proof-of-purchase and being eligible to receive warranty services.AMD claims my CPU is an OEM unit despite procuring it from an authorized online retailer (BestBuy) quite some time ago.This company is no better than ***** or Asus.

    Business Response

    Date: 08/14/2024

    Based on our record, the processor being claimed for warranty was not sold through the *** Processor in a Box Program as retail packaged product.

    Additionally, the provided BestBuy invoice containing the purchaser information does not match this customer on file.

    Unfortunately, per *** Processor in a box (PIB) 3 ************ Warranty (**********************************************************************) terms and conditions, this customers part is not eligible for direct replacement through ***.

    We have suggested to this customer to contact their seller for other warranty assistance.

  • Initial Complaint

    Date:12/05/2023

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Advanced Micro Devices ***** has a new type of warranty fraud, as soon as anyone needs a warranty claim, they ask for invoice of where you bought it, then CLAIM the "invoice is invalid" when these are coming from retail stores that sell their product. its a way to not replace the item under warranty when it FAILS!!As an installer I have used *** for literal decades, I use them exclusive over ***** (their direct competitor) Love the products, but sometimes (not often) things happen and we need customer service not warranty fraud because make no mistake thats exactly what this is!!! WARRANTY FRAUD!!!Also in the tech world im on the forums and chats!!! this is wide spread THIS is what *** is doing now, apparently EVERYONES invoice or receipt is "not valid" by their lying "team" who decided it wasnt valid!!! FRAUD *** Case#{00412373

    Business Response

    Date: 12/13/2023

    We have reached out to the customer for the required information and will be delighted to process their *** claim once we have received and verified the details.

     

     

    Customer Answer

    Date: 12/14/2023

    Complaint: 20959623

    I am rejecting this response because:

     

    I sent what they asked, they rejected it, they rejected  the receipt for God sakes!!! I buy it and their "Team" rejected the Receipt?????? are you kidding me??   Good way to have Warranty Fraud.. This is why  I needed the BBB to watch over this situation 

    Regards,

    *****************

  • Initial Complaint

    Date:04/05/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Advanced Micro Devices, **** ******* has a promotion offering the game, STAR WARS Jedi: Survivor, with a purchase of their Ryzen ****x series processor. I made my purchase on 3/28/23 and my invoice confirms that the game bundle is included with my purchase. It's been more than a week and *** customer support has been ignoring my emails asking for my coupon or any explanation. In the attached invoice, see part number: 23Q1_RYZENSWJ.

    Business Response

    Date: 04/14/2023

    A system issue delayed the delivery of the coupon code. Customer should have now received their code which was sent on 4/7/23.

  • Initial Complaint

    Date:01/05/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My PC suddenly stopped detecting my second monitor which I NEED for work. I uninstalled my graphics driver multiple times, and even tried to download the proper driver from **** but they no longer have the autodetect tool so I can find which driver I need. They also purposely make it impossible to reach any kind of customer support for this issue!

    Business Response

    Date: 01/12/2023

    Our ticket system was in maintenance and temporarily offline during the period when the customer may have tried contacting support. 

    We have since reached out to this customer to provide assistance over email. 

    Customer Answer

    Date: 01/12/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    Mayo Az

  • Initial Complaint

    Date:11/14/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In May of 2021 I purchased a New in ******* Ryzen 5900X from Newegg.This month I system was no longer able to boot, after troubleshooting, I found that the *** was having issues.I made a Warranty request through ***** website, followed their instructions of sending a copy of the invoice, a copy of an email, a picture of the *** in the ********** (which is really ridiculous and is not stated as part of their warranty terms.)I received a message that they are unable to find the order number with Newegg. That is not my fault, how am I supposed to remedy that? I would like *** to uphold their Warranty claims and have my *** repaired or replaced. The Manufacture date of the *** is 2020, the warranty period is 3 years yet they don't want to honor their warranty, then what is the point of having a warranty and being dishonest about it with customers?

    Business Response

    Date: 11/16/2022

    The Newegg order was successfully validated and we have authorized the customer's RMA for warranty replacement.

    Customer Answer

    Date: 11/16/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    The return system needs a little work so these situations don't happen.

    Regards,

    ***************************

  • Initial Complaint

    Date:11/11/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I filed a warranty claim with **** I provided all information requested of me and *** approved an *** and provided details in an email outlining the *** procedure. I followed the instructions exactly in the email and the Packaging Tips and Shipping Suggestions for *** Warranty Returns at this page https://www.amd.com/en/support/kb/faq/rma-01 I used a shipping company with tracking as they suggested. The shipping company lost my package and has acknowledged their mistake and paid a $100 liability for lost package.Now, *** won't process the warranty on my *** because they didn't physically receive the *** to complete the ***. *** says that the shipping company is responsible the loss and I'm responsible for not insuring the shipment.None of ***s documentation mentions insuring the package. Had they mentioned it, I definitely would have done so. It was a broken *** so who insures a broken *** for $1200+, the cost of replacing with a new one.Today I received an email stating that the *** has been closed because it didn't meet the criteria.Not only have I lost the cost of the *** to shipping issues, I have to spend another $699.99 + taxes for a new replacement (at current prices).*** provided inaccurate, incomplete information regarding parcel shipment so they should be held liable for *** replacement.I can provide all the emails, shipping documents, tracking #, claim #, photo of check I received from *****.As I ststed to an *** customer service representative, I don't care for the ***** reimbursement and willing to give it to *** so that they'll complete the warranty claim.

    Business Response

    Date: 11/17/2022

    We are waiting on the customer to provide documentation for the lost package claim and the resolution offered by carrier so that we may proceed with next steps on replacement.

    Customer Answer

    Date: 12/02/2022

    Complaint: 18391085

    I am rejecting this response because:


    I am still waiting for a replacement so the issue isn't closed yet.

    Regards,

    *****************************

    Business Response

    Date: 12/05/2022

    ***** tracking (************) indicates the replacement package was delivered on 11/29 and was signed by the recipient as proof of delivery.

    Also, the customer notified ******************** the matter was resolved on 11/29 and closed the complaint.

    Customer Answer

    Date: 12/05/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    *****************************

  • Initial Complaint

    Date:08/11/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a *** Radeon PRO WX **** 4GB *** for my computer on March 15, 2022 for $216.74. Installed the *** approximately 2 months ago. After about 2 weeks of use the *** stopped working. I replaced the *** with another and everything was working fine. I reached out to *** to get a replacement through warranty. They started a claim and we did some troubleshooting and nothing worked. They then asked me to send in the *** for an RMA. The address they gave me to send the *** to is in ****** and I'm located in ***. The shipping was going to cost more than $130 that they said I need to pay for. I asked them to provide me a location to ship the product in ******* so the shipping price would be reasonable. They said they could not do that.My Service Tech number with their support is **********

    Business Response

    Date: 08/15/2022

    This customer should have received a shipping label attached to the service request on August 11, 2022. Our customer care team can be contacted through the existing service ticket, if the customer requires further assistance.

    Customer Answer

    Date: 08/15/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    *********************

Advanced Micro Devices is NOT a BBB Accredited Business.

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