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Find a Location

StoryBuilt has 1 locations, listed below.

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    Business ProfileforStoryBuilt

    Real Estate

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    900 S 1st St, Austin, TX 78704
    BBB File Opened:
    2/19/2020
    Years in Business:
    14
    Business Started:
    6/23/2009
    Business Management
    • Mr. Anthony Siela, Co-Owner
    Contact Information

    Principal

    • Mr. Anthony Siela, Co-Owner

    Customer Contact

    • Mr. Anthony Siela, Co-Owner

    Industry Tip

    BBB Tip: How to choose a real estate agent

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/23/2021

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I bought a home from this builder (then PSW) in March 2019. Well within the builder warranty period we reported a defective window and exhaust fan. I have had multiple contacts with the builder and I still have not seen a resolution. The window issue has been on their radar for close to two years, yet no timeline has been established on the completion of the project.
    Read More

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Teresa S

    1 star

    09/27/2023

    I'm a board member of my association. We got a noticed from our property manager back in July this year that was laid off from StoryBuilt and that everyone was being laid off. The board was left with a phone number to reach out to find out if our funds and association will still be managed by StoryBuilt. No response. I tried many attempts to call them, reach out to them through their "contact us" page on their website and even writing a ****** review hoping to get a response from them for any help or answers. Nothing.StoryBuilt dropped us with no warning, no explanation or any instructions what we as the board of association need to do next. Unfortunately we found out the hard way that there were vendors that didn't get paid as far as June and visited our property last month (August) trying to find any neighbor to give their late payment invoice notice to and stated that our association may get a lien for not getting paid. Also our business license was never renewed back in June when StoryBuilt was still operating and we were paying for their services. They were paid up to July and the layoffs occurred in the second week of July. Our reserves bank notified us about the expired business license as we were setting up the bank account to get authorization.Finally this month (September) we got an email from StoryBuilt, but very late, very unprofessional. Our new management property company is still trying to get information from StoryBuilt but it's been a slow process getting info from StoryBuilt. I don't recommend this company for any business dealings!

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