At-a-glance
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Business Details
This is a multi-location business.
- Location of This Business
- 1703 W 5th St Ste 650, Austin, TX 78703-5392
- BBB File Opened:
- 2/15/2022
- Years in Business:
- 8
- Business Started:
- 4/6/2016
- Business Started Locally:
- 2/15/2022
- Business Incorporated:
- 6/18/2020
- Accredited Since:
- 3/4/2022
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Alternate Business Name
- Ownwell, Inc.
- Business Management
- Mr. Colton Pace, CEO
- Ms. Caroline Riley, Head of Customer Experience
- Contact Information
Principal
- Mr. Colton Pace, CEO
- Additional Contact Information
Fax Numbers
- (512) 766-1979Primary Fax
- (512) 766-1979
Customer Complaints
19 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
09/16/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Customer Reviews
371 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Elliott G
09/07/2024
Ownwell Response
09/09/2024
Hello *******. We apologize for any disappointment caused by your experience and appreciate your feedback. Since we do not send appraisers to your home to evaluate it, the property survey in your portal is designed for you to help provide us with any information regarding your home that you feel would help us in our appeal of your home. We would welcome any feedback as to how we can make the property survey more user friendly.
As for canceling our service, you can pause auto-appeal in our portal, however when the deadline for filing appeals is approaching we ask that you contact our customer service department to cancel service, as we do not want you to miss the opportunity to appeal for the tax year. We wlll reach out to you through email privately to discuss your property and handling any cancellation request. You can also contact our customer service department through email at **************************** or by phone at ************.
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