Business ProfileforTower Property Management

On September 27th, 2023 we received our deposit notice that we would only be refunded ******* out of the ******* that was placed as deposit. They claimed that they had to fix water damage that was clearly a result of their water heaters wear and tear. As someone who is familiarized with these kinds of things the only things that can constitute as damages against your deposit are abuse and negligence. We did not abuse the water heater because its electric there is no way to. We did not cause the leak as that is something due to the result of wear and tear. This company preys upon people it believes will have no recourse of action and uses that knowledge to their advantage to double dip their profits in fees to the landlord and egregious charges to the customer's deposit. Keep in mind the owner has a business called Pinnacle contracting which I am sure is used a subsidiary company to quote out extremely high bids to inflate the cost of repairs. The practices this company has followed are in direct Violation of the ***** I do not take the practices of this business lightly as a former business owner myself I am disgusted with their actions and even more disgusted with how I was treated when I brought these concerns to their attention. They even locked me out of my portal to get my maintenance requests so I don't have any documentation. Its textbook deceptive practices.