Business Profile

Property Management

RPM Living

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Pattern of Complaints

Complaints

This profile includes complaints for RPM Living's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

603 total complaints in the last 3 years.
235 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/27/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
RPM Living DBA Tides at ************** here in ****** have violated the Nevada Revised Statues 118A. They have demonstrated and used deceptive, unfair, and unreasonable practices. They have continued to charge junk fees which I have paid or and continue to pay like app fee, admin fee, amenity fee, pest control fee, and excessive late fee. First, I was never provided or giving a receipt of my deposit 08/06/2024 and still haven't received one. I requested a copy of the lease at signing which I never received, I was emailed a copy 3 weeks later w/o the management signature. My signature was illegally copied and pasted on multiple disclosures which weren't disclosed to me. I was charged for renter's insurance 3 months which I and the carrier provided to management via email. I have been charged a 1-time account set-up fee 3 times. I have been retaliated against for filing a complaint. I was giving a 7-day notice for unpaid rent of 1 month which these are trying to force me to pay December and its still November along with legal fee, late fee, return check fee, and utilities which total $3,149. My rent is only $1,292. They raised the price 3 times from 11/7- $1507 11/8- $1582 11/20- $1822 11/26- $3149
Business Response
Date: 12/06/2024
Hi Louisha,
Thank you for your feedback.
We understand you have been in communication with our team on November 26th you stopped by our office regarding this matter where we were able to provide a detailed account of the charges as well as explain the breakdown.
Our team provided the total amount due for November Rent, late fees and legal fees and December Rent as our system posts rent for the next month on the 26th of the month. Due to your attempt to pay at the end of the month, the December rent was already reflecting along with your November rent, late fees and legal fees.
We've determined the account is accurate as follows and have attached your ledger.
Please contact the leasing for any additional questions.
Thank you!
Customer Answer
Date: 12/09/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is unsatisfactory to me.

Regards,

******* ********
Initial Complaint
Date:11/27/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Unjust Charges and Maintenance Issues I am writing to file a formal complaint regarding the charges and maintenance concerns related to my recent experience with Tiburon Apartments in ******, ** On November 21, 2024, we had scheduled a walk-through appointment, anticipating potential issues with the integrity of the apartment. I arrived at the designated time of 9:00 AM, only to find that the property manager was absent. In the following days, I made multiple attempts to contact the property management team via phone and email regarding the charges and issues, but I did not receive any responses. As a result, I am now submitting this complaint.Charge Discrepancies:We were billed $150 for window blinds and $300 for carpet cleaning. I request an itemized receipt or cost breakdown for the window blinds, along with a picture of the blinds in question. Based on my research, the cost for blinds is typically no more than $60, and I believe the charges are excessively high. Additionally, the blinds were already brittle upon our move-in, and we had to replace the ones in the kitchen. This damage should be considered normal wear and tear, not an issue for which we should be charged.Regarding the carpet cleaning fee, we feel this charge is also unwarranted. The condition of the carpet was consistent with normal wear and tear, and we should not have been charged for cleaning services under those circumstances. I request to see documentation or photos of the carpet to justify this charge.Maintenance Concerns:I would also like to address several issues with maintenance. I submitted a pest control request while we were out of town, and online records showed the service as completed. However, upon our return a week later, we found pest control staff at our door. This raised concerns, as it indicated that the job was marked as completed when it had not been. We experienced multiple instances where maintenance was documented as finished, but the work was not actually completed
Business Response
Date: 12/06/2024
Hi *****,
Thank you for your feedback.
Our team is reviewing your move-out documents and photos.
A member of our team will reach out with more information.
We appreciate your patience as we resolve this matter.

Customer Answer
Date: 12/11/2024
Complaint: 22610574

I am rejecting this response because: The manager took pictures 4 days after I turned my apartment in. I took a video to show that the carpet was not beyond the normal wear and tear from the term agreement. It was vacuumed and had no stains. You can also see the blinds, so far, this manager is showing he fabricated these charges and picture to keep the deposit.

Regards,

***** *****
Business Response
Date: 12/17/2024
Hi *****,
Our team has informed us of updates that have been assessed and changed to your account.
Our team will be in contact to review and provide you with an update.
We look forward to speaking with you and improving your experience.
Initial Complaint
Date:11/26/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am trying to dispute rent charges from RPM Living which oversees the Tides at ******** located at ********************************************************************. I have been unsuccessful in speaking with management about my month-to-month payment. My base rent was $1580 prior to my lease ending on 10/24/2024. November and December 2024 rent-lease charges are $6771.00 (per month) plus a month-to-month charge (per month) of $200. My total bill for ********* (as of 11/26/2024 which includes junk fees and utilities - see attachment) is $14673.66. I have contacted management on 10/26/2024, 10/28/2024, 10/31/2024, 11/2/2024, 11/5/2024, and 11/15/2024 to try to get this resolved but to no avail. I walked into the office on 5 different occasions and called their corporate office once.
Business Response
Date: 12/03/2024
Hi Crystal,
We understand your concerns and appreciate you speaking with our team regarding this matter.
We are aware our team reviewed the charges and made the necessary corrections.
We appreciate your patience and the opportunity to improve your experience.
Please reach out to our Community Manager should you have any additional questions.
Initial Complaint
Date:11/25/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented an apartment in their ************************ location. I paid my deposit and we became time that I move out. They deducted the wrong amount of rent from my banking account. This was two weeks before I had to vacate. I went to see the manager, and I was told that they will repay me that money Back upon vacating the premises if I didnt do that, it would just cause a lot of problems on their side so I agreed that I moved out had a professional company coming to repaint the apartment. I had a cleaning crew coming in to clean the apartment. I took a video of the apartment as I left , I was about to receive an excess of $7000 back from them two weeks after I vacated. I get a check in the mail for $1300 and a long list of deductions deductions that is absolutely not true and so far fixed thing they deducted was my renters insurance premium. I paid my insurance premium for my *************** every month. My insurance has not lapsed at all yet they say that I never gave them proof of my insurance. I did. I did numerous locations every time they asked me for proof I sent them proof. There are such a big turnaround in stuff that I dont know where this went missing Other deductions were painting of the apartment resurfacing of the granite in the kitchen ridiculous things that is absolutely not true and I have proof I sent him a letter, including the $1300 deposit to check back to their head offices at **************************************** and I have not received any communication whatsoever back. I cannot get hold of them to my telephone and if I do, Im being transferred and then the phone just goes dead.
Business Response
Date: 12/03/2024
Hi Johan,
Thank you for your feedback. We want to ensure your concerns are addressed.
Can you confirm the community in reference is 10X Las Olas Walk?
Customer Answer
Date: 12/04/2024
Complaint: 22603437

I am rejecting this response because:no reasonable offer has been reached, the business just wants me to confirm the specifics of the community in question
and I can confirm that it is 10 X Riverwalk situated at ***************************************************************************. I st want to add that after I had the cleaners and painters in my unit the day I moved out I have made a walk through video of the condition of the unit should that evidence be needed. I di this because previous tenants told me to do so as they also struggled to get their deposits back and they were also charged with bogus deductions.
I await your response,
Regards
Johan Du Toit
Business Response
Date: 12/12/2024
Hi, Johan.
We understand your concerns and appreciate your patience.
Our ******************** team will be available to review and provide a breakdown of any charges as well as review any documentation you may have.

For assistance, please visit us at our ************** website at **************************************.

Our team looks forward to speaking with you and addressing any concerns you may have.
Customer Answer
Date: 12/12/2024
Complaint: 22603437

I am rejecting this response because: I've sent e mails and made numerous phone attempts with no luck,

Regards,

Johan Du Toit
Business Response
Date: 12/20/2024
Hi Johan,
Thank you for your feedback.
We've attached your final account statement as well as moveout photos regarding the charges below.
Move Out Charges:
- Apartment Cleaning = $100
- Full Paint: = $300
- Drywall Repair = $55
- Remove and replace 14 tiles = $850
- Kitchen Island resurfacing = $325
Based on the condition of the apartment at move-out, management believes the charges are accurate as follows.
Should you have any additional questions moving forward, we encourage you to communicate with our ************** team, **************************************.
Initial Complaint
Date:11/25/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I moved out of ******** at the veridian 11/17/24, Left the apt without any damage and took out everything myself.The complex JUST went through a change in management and they are charging me unjust fees. $100 Trash out and $90 for a cleaning fee. I have spoke to a *** for the company who says they wont change my fees that its what i owe when the apartment was left in great shape. This is most likely a tactic to keep my deposit and whatever other fees they can tack on and im not gonna stand for this gross unprofessional behavior.
Business Response
Date: 12/02/2024
Hello ********.
Please see your attached move-out photos.
Your unit was walked following your move-out, and our team noticed it was not cleaned, as also visible in the attached photos.
Your carpet had pet fur residue left. Two large trash bags and a few pillows were left outside of the doorway, as well as large pillows left in the living room.
This is considered trash and resulted in your trash out fees.
Due to these reasons, the trash fees and cleaning fees are just.
Initial Complaint
Date:11/25/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On the 3rd day Of November 2024, we moved out of an apartment (Aventura 1414) in our move out statement, they fraudulently charged me the sum of ,$3,957.. upon reviewing the statement, I realized there were some fraudulent and well as double charges. Ut took so many calls and messages to have them remove some of the charges, and have now brought the bill down to $1,938. Amongst this bills was a $700 charge for stove replacement. It was a glass top electric stove, and had surface scratch due to pots directly placed on top. I argued it was wear and tear because i only used it to cook for the period of 16 months i lived there. I asked if the stove was working, they admitted it was in good working condition, but it is scratched and for that we have to buy a new stove. I said to them, I don't have money to buy a new stove. Since that stove is in a good working condition, I will have to come take it and sell it since I am buying a whole new stove. They said it wasn't done like that. To be fair, I said I will pay half and yet they refused. Bri ging me to the conclusion that the stove was used as a bait so that tenants will have to keep replacing it. Also I was charged cleaning fee. I cleaned the apartment before I left as seen in the pictures. They charged also Tub resurface fee. This aprtment was made with substandard materials. The bathtub sealant was plastic and bound to change colour as water continues to run though. Also the tub was painted upon move in and for 16monts we showered everyday, the water is bound to wash off the paint, now they want to to pay for the tub resurface. They also claim that the refrigerator butter compartment was broken. The refrigerator was brought in barely few weeks before we moved and in that condition. Now they want to make us pay for what we know nothing about. Please help.We have resolved some if the issues, but this issues outlined above, they have refused to hear us.
Business Response
Date: 12/02/2024
Hello Light Eroboyi.

We are currently reviewing your final move-out statement and fees charged.
We appreciate your patience as we work to provide the necessary information requested.
Customer Answer
Date: 12/24/2024
Complaint: 22593033

I am rejecting this response because:they have not said anything regarding my compliant and the problem is not resolved.

Regards,

Light Eroboyi
Business Response
Date: 12/30/2024
Hello Light Eroboyi.
Please see your attached move out photos. These photos show that your apartment was left in an unclean condition, and thus needed to be cleaned, resulting in the fee.
Our maintenance supervisor reported that your stove was inoperable due to significant damage to the glass cooktop, which cannot be repaired through resurfacing.
Additionally, two burner controls were damaged from excessive use.
Due to these reasons, a stove replacement was needed.
Your tub resurfacing was due to peeling that was evident, and the fee is just.
Our team has since credited you $25 for the missing butter compartment shelf.
At this time, this is the only fee that is to be credited back to you.
Thank you.

Customer Answer
Date: 01/02/2025
Complaint: 22593033

I am rejecting this response because:
The apartment was left in clean condition as seen in the photos attached.
The dirt you claim from under the sink is as a result of water from the undersink leaking pipe that left the stain there.
the tub: i am not in control of what water does to a painted tub. That tub was painted at the time of move in. It is due to wash up or peel off due to water pasing through the tub. Of course water peels of paint.
If you are talking about the peel by the wash sink, it was there at the time of move in and ****** is a withness. It is also stated in the inventory form.
The stove: As confirmed by the worker in the front office, the stove was in a working condition as the burners were working fine as objected to what you stated that 2 burners don't work. That is a lie.
If I am going to replace your stove, I demand to be handed the old stove so I can sell it to buy your new stove. You cannot keep the stove and still say it is damaged. If you decide not to release the stove, I hope you understand that is fraudulent and obtaining by trick. And will take further actions.

Regards,

Light Eroboyi
Business Response
Date: 01/09/2025
Hello Light Eroboyi.
Please see your attached move out photos. Upon move-out, the apartment was in need of cleaning, thus resulting in your fees. It was not in a clean condition.
The tub needed resurfacing following your move-out, due to the damage in and around, and these fees will not be adjusted at this time.
Please see the attached photo of your stove. Due to the significant damage seen in the photo, the stove was inoperable. This damage cannot be repaired with simply resurfacing the cooktop.
Our leasing office and ******************** Team have informed you that we cannot release any appliances to you, or any previous resident with a similar request.
Thank you.
Customer Answer
Date: 01/10/2025
Complaint: 22593033

I am rejecting this response because:
The bathtub paint washed off was as a result of water flowing through a painted bathtub 2 times or 3 times a day during shower. Was i not shoppose to use wanter. Not my fault the tb washed off or the lining around the tub changed colour as a result of the water, that sometimes comes our smelling with particles.
The apartment to be best of my knowledge was clean. If you felt the need to do additional cleaning, thats on you, not on me.
if you decide to keep the alleged 'inoperable stove' it means it is operable and in your possession.
We will meet in court *************************************************************
Business Response
Date: 01/17/2025
Hi Light Eroboyi.
Our team is unable to adjust your move-out statement given the information previously provided. We advise you to continue communicating with our leasing team moving forward.
Thank you.
Initial Complaint
Date:11/22/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been trying to follow up with the apartment complex for approximately 4 months now. There has been a series of ignoring my many calls and various emails (with one of my inital calls taken and one email responded to; both committing to following up with me and never doing so even as I try to reach out repeatedly).For some background: I lived at *************** and moved out earlier this year. We paid the fee to break the lease early and completely understand that. No problem. I spoke with ****** (leasing agent) in August regarding my forwarding address for the refund payment check (remainder of the deposit). I waited for about a month and still had not received that refund check via mail and called back to check on status with ***************. I have not been able to get anyone on the phone, have not received a call back and almost every email has been ignored except for one on October 23 promising to check on this for me....but again, radio silence and no response to my email inquiries. I paid my rent on time without having to be chased for the payment. It is extremely disappointing and disrespectfully to have to try to chase a COMPANY around for the deposit refund Im owed, especially since Im no longer in *****.
Business Response
Date: 12/10/2024
Thank you for your feedback, ********.
We assure you we will take the necessary steps to address this matter.
Can you confirm your forwarding address?
Customer Answer
Date: 12/17/2024
Complaint: 22574219

I am rejecting this response because: The apartment complex is asking me to to confirm my address (again). Im replying to again give them my forwarding address. I rejected response only to ensure this request is not closed out, as I have not received confirmation of anything being mailed to me and this is part that I have not been getting any traction on and still needs action. Thank you for the assistance.
Forwarding Address: *********************************************

Regards,

******** *****
Business Response
Date: 12/20/2024
Thank you for your patience as our team reviewed this further.
We have received confirmation of a new check being mailed out and have confirmed it has been mailed out to the proper address.
*********************************************
For additional information, please contact our team at **************.
Initial Complaint
Date:11/21/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have renters insurance paid in full 02/24-02/25. RPM living changed their intrested party address and charged my account 25$ for my address not matching their address on the policy on 11/7/24. That is 9months after I moved in. I changed the interested party address to the new address and emailed it to *********************************** as requested by the Panama Flats Apartments leasing agent. As of today 11/21/24 no one returns emails from corporate or from ************ leasing office and my **** ***** shows I owe 25$ for no renters insurance.
Business Response
Date: 12/02/2024
Hi *******.

Our leasing team has since been in communication with you regarding your concerns.
You were instructed to contact *************************************************************. Once you informed our team that you received an automated email stating it had not been delivered, we clarified that our leasing team did not send this email to you, but rather the insurance department.
Our team has since submitted a ticket on your behalf to confirm that your insurance is acceptable.
We will continue to provide you with any updates on resolution.

Thank you.
Initial Complaint
Date:11/21/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My move in date to ****** at *********** was on 08/31/2023. I was required to pay a $500 security deposit that is refundable upon move out if everything in the apartment was good. I moved out on 10/30/24. I was not expecting the full refund of $500 due to last bill for water, trash, and pest control. However, when I received the move out statement, they are inaccurately charging me for things like the unit being clean, I have pictures and video to show the apartment was clean. And that goes for the carpet as, which is only on the stairs and in the bedroom. I made sure that apartment was clean. Then they charged for apartment painting, why? I reached out to their team and was told that someone would review the information. Today 11/20/24, I get an email that says the charges are accurate. I dont like the fact that they are not being honest. I would like for them to be honest, that what they are charging me for is not accurate and give me the refund for those charges. The only thing I agree with on the statement is the final charges for the water, trash, and pest control, and they had to patch small holes in the wall from where I hung my tv on the wall.
Business Response
Date: 12/06/2024
Hi ********,
Thank you for your feedback.
The associated charges with your move-out are an apartment cleaning, carpet shampoo and apartment painting.
We've attached the move-out photos and move-out statement associated with your apartment for reference.
We've determined the charges are accurate as follows.
Should you have any additional questions, we encourage you to visit us at our ************** website at ************************************** for further assistance.

Customer Answer
Date: 12/09/2024
Complaint: 22583892

I am rejecting this response because: I take great pride in maintaining a clean-living space, and I ensured that the apartment was thoroughly cleaned before vacating. Additionally, the carpet was in good condition and was not dirty at the time of my departure. I believe these charges are unwarranted and do not accurately reflect the state in which I left the apartment.

Regards,

******** ********
Business Response
Date: 12/17/2024
Hi ********,
Our management team has reviewed the move-out photos and assessed the charges.
We have found the charges to be accurate as billed.
Should you have any further questions, we encourage you to contact our ******************** team at **************************************.
Customer Answer
Date: 12/18/2024
Complaint: 22583892

I am rejecting this response because: I reached out to ************************************** and they dismissed my concerns. I just want them to be honest about the charges and I seem to be getting nowhere with this. When I reached out to them, they sent the same information that was sent to you and close the ticket, it was nothing further. They didn't ask if I had any questions or concerns or anything.

Regards,

******** ********
Business Response
Date: 12/23/2024
Hi ********,
We've relayed your concerns to our community and our Manager will be reaching out to answer any questions you may have.
Initial Complaint
Date:11/18/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Request to Waive Move-Out Fees for Apartment. When I moved in, the apartment was not in the condition promised by my lease agreement. Documented issues include: A visibly stained, uncleaned carpet that was not replaced after the previous tenant. Damaged walls that were neither repaired nor freshly painted. A cracked toilet and a severely worn sink, improperly painted bathtub which resulted in paint coming off the tub with time when used. Vinyl flooring in poor condition. General uncleanliness in both the apartment and surrounding areas.Upon signing the lease agreement there was a $200 deposit. I am willing to pay the final outstanding utilities. **************** $118.24
Business Response
Date: 11/26/2024
Hi *******.

Please see your attached move-out photos.
Window Blinds: $60.00 This charge will be removed.
Apartment Painting: $145.00-There is heavy discoloration on the walls, and you were only billed for a touch up vs. full paint
Tub & Surround Resurfacing: $180.00 please see attached picture for this. Heavy discoloration and chipping
Carpet Replacement: $200.00 Carpet was patched and cleaned.
Apartment Cleaning: $100.00- Standard charge to every move out

You recently spoke with our Community Manager regarding these fees, and they kindly directed you to contact our ******************** Team at ************************************** to further assist with the removed charges.

Thank you.
Customer Answer
Date: 11/30/2024
Complaint: 22570702

I am rejecting this response because:
When I moved in, the apartment was not in the condition promised by my lease agreement. Documented issues include:
  A visibly stained, uncleaned carpet that was not replaced after the previous tenant.
Damaged walls that were neither repaired nor freshly painted.
A cracked toilet and a severely worn sink, improperly painted bathtub which resulted in paint coming off the tub with time when used.
     Vinyl flooring in poor condition.
    General uncleanliness in both the apartment and surrounding areas.
I even requested paint from management to perform touch-*** before moving out. Management, however, declined to provide this basic support, suggesting instead that I purchase my own paint by trying to match a sample, which would likely be inaccurate. Per landlord-tenant laws, tenants are not liable for normal wear and tear, nor for deficiencies documented at the time of move-in.
Regards,
******* ********* ****
Business Response
Date: 12/10/2024
Hi *******,
Our management team transitioned into the community following your move-in in 2021.
We do not have access to your inventory and condition form to view the state of your unit upon move-in.

Due to this, we will be removing the applied fees.

Our Community Manager will be reaching out to you shortly to provide you with updates.
Customer Answer
Date: 12/12/2024
Complaint: 22570702

I am rejecting this response because:
The response was not clear. If you could please provide me with an estimate. On this email you will find the amount that I calculated. Which is covered by the deposit.
Final outstanding utilities, which are as follows:
  Electric Allocation: $9.20
  Gas Allocation: $13.23
  Pest Control: $5.17
  Sewer Allocation: $27.48
  Trash: $17.20
  Utility Tax: $6.07
  Water Allocation: $39.89
Total utilities: $118.24

Regards,

******* ********* ****
Business Response
Date: 12/12/2024
Hello *******.
The fees that are to be adjusted are related to cleaning and damages.
Your utility fees are accurate as they are billed behind during your residency, and will not be removed.
Our Community Manager will reach out to you to inform you of what fees are to be removed.
Customer Answer
Date: 12/12/2024
Complaint: 22570702

I am rejecting this response because:
Hello,
As I previously stated, I am in agreement to pay the utilities for the last month I lived there, which was October. The total amount should be $118.24 if I am not mistaken. I'll go ahead and wait for the final amount.

Regards,

******* ********* ****
Business Response
Date: 12/16/2024
Hi *******.
Thank you for your patience.
Our ******************** Team will soon be making the revisions to your move-out statement and will provide you with the exact amount owed.

Customer Answer
Date: 12/17/2024
Complaint: 22570702

Good morning,
Thank you for the information. Until I receive the new amount, I'll go ahead and "accept" the business response.

Regards,

******* ********* ****

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