Complaints

This profile includes complaints for Reliant Plumbing's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Reliant Plumbing

  3841 Ranch Road 620 S Austin, TX 78738-6308

  
• 

  Reliant Plumbing

  2505 Washington Ave Ste 3 Waco, TX 76710-7408

  
• 

  Reliant Plumbing

  12111 Manchaca Rd Austin, TX 78748-2119

  
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  Reliant Plumbing

  1119 Fresno San Antonio, TX 78201-4227

  
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  Reliant Plumbing

  1106 College St Unit 6 Bastrop, TX 78602-3951

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/30/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  **** *******n.

  

  Business Response

  Date: 06/30/2025

  Hi **** Thank you for letting us know, and were sorry for the frustration this delay has caused. The refund for the excess charges has been approved and is now in our accounting queue. You should see the credit returned to your original payment method within the next few business days. Were also auditing our internal process to make sure future refunds are issued more promptly. If youd like an update at any point, please call our office at ************ and ask for our billing team.

  Thank you for your patience while we make this right.

• Initial Complaint

  Date:05/19/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April 2025, I contacted Reliant Plumbing to investigate a water leak on the exterior wall (behind my kitchen). After a brief inspection, I was quoted $6,950 and under-house mud excavation began. Midway through, work was stopped, and a revised quote of $26,519.45 was issued, claiming major plumbing issues in entire kitchen line. Under pressure, I was made to apply for a loan through Synchrony on the spot, which was approved instantly, and the entire amount was charged to my account immediately.Concerned by the sudden cost escalation, I contacted Mustang Plumbing (via my home builder), who found the actual issue was a nail that had punctured a water line in the exterior walla simple fix. They removed the nail and sealed the pipe. This showed that Reliants diagnosis was entirely false and the extensive work they proposed was unnecessary. Mustang Plumbing also issued an official letter that Reliant Plumbing's diagnosis was incorrect, and there was no issue in kitchen line.On April 22, 2025, I emailed Reliant Plumbing requesting a full refund. A representative, ********, came to my home and offered a verbal agreement: if I paid $2,930 for site restoration, they would process a full refund of $26,519.45. I paid the $2,930 as agreed, but the refund was never issued. Despite follow-ups, they have failed to honor this agreement. I sent multiple emails, text messages, and made calls but always heard that someone from Reliant management will contact me, but no one ever contacted me after Mr. ******** from Reliant promised the full refund, once I paid the extra $2930. This has caused significant financial stress and was a clear case of misdiagnosis, misrepresentation, and unethical sales pressure. I am seeking a full refund of $26,519.45 and resolution of this matter. Documentation and evidence have been submitted to the ***************** of Plumbing Examiners.

• Initial Complaint

  Date:05/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint: 23299571
  
  I am rejecting this response because:

  I am waiting on scheduling and action taken. Trust has been broken and I cant rely on words.

  Once the work has been completed the complaint will be dismissed.
  
  Regards,
  
  ******* Runner

  Resolution:Completion of the contracted work Proper dirt backfill Pressure washing of the driveway Repair of concrete and asphalt areas that were damaged I am seeking a timely and professional resolution to this issue.

  

  Business Response

  Date: 05/08/2025

  We apologize for the delays and the issues you've experienced. This is not the service we strive to provide, and we understand your frustration.
  The remaining work, including backfilling the trench and repairing the driveway and asphalt damage, is already scheduled. We are committed to completing the project as agreed and ensuring your property is properly restored.
  Thank you for your patience. If you have any further questions, please feel free to contact us directly at ************ or ********************************** Again I would like to sincerely apologize for the amount of time it is taking to complete the work, please reach out to our office so we can resolve this matter as quickly as possible

• Initial Complaint

  Date:04/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I will be awaiting for me refund and apology from reliant.

  Thank you again for looking into this matter as I just don't have the time for issues like this in my busy schedule; you guys are awesome!

  
  Regards,
  
  Calanski *******

  ded to install. So they mentioned they can save me some money by letting them install the system on top of the installation. The original quote for the water heaters was around *********, I believe I can't be sure, but for the install of the water heater, it was *********. So, since I had the system and I needed to install it, I just said yes to the water heater and whole house water system install. They required half upfront, which is 1200, which I paid and have on my credit card statement. It was apparent that the people they sent me were unfamiliar with my water system and didn't even take the time to do any research, as it's a Springwell system that is DIY friendly. After not listening to what I wanted with the install, I just told them Don't worry about the water system, I would find someone else. That was back in January. Today, on April 24, 2025, I received a phone call stating they had some system error and I owed them $1200. "cont on word document"

  

  Business Response

  Date: 05/29/2025

  Thank you for your patience while we reviewed your account. After investigating the situation, we identified an error on our end and will be issuing a refund to make things right.
  Please know this is not reflective of our usual standards or practices. We take these matters seriously and are addressing it internally to ensure it doesnt happen again.
  We appreciate you bringing this to our attention, and if theres anything further youd like to discuss, our team is here to help.

• Initial Complaint

  Date:01/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a gurgling toilet downstairs so we called Reliant Plumbing and they said we had tree roots that had broken a pipe (this is the second time they have told us this by the way- to the tune of thousands of dollars last time, ~2 years ago). I'm not saying we didn't - but I will say both times it's been a catastrophic diagnosis. Coincidental? Not sure. In any case, we starting talking price. They quoted us $10.2K - we said we would get a second opinion and suddenly, the price dropped to $9K IF we didn't get a second opinion and if we agreed to it right then. They also tried to find out who we were calling -- the supervisor told us he had worked at Abacus and Radiant... classic used car tactics - talk smack about competition. We asked for a couple of hours to discuss it and the "supervisor" had to go outside and call the owner who ultimately told us no, the deal was now or never. So, with Christmas 5 days away, we agreed, as they said their contractors could work over the weekend. Once we signed, suddenly they could not get the same workers because we had negotiated a lower price so they would not start until Monday Dec 23. Now, this is what we have been looking at since then. They said they ran into a lot of rock and suddenly it would be $15K. We said that is not what we agreed to and we needed to talk to the supervisor. We have tried to call 5+ times over the past 1.5 weeks and NO phone call back, radio silence. The receptionist even said, "yes we have logged several calls from you, I will make sure you get a call back"- and still so far, we are stonewalled. So now we have a gaping hole 3' deep under our foundation on the coldest day of the year with exposed pipe and a dead yard. Reliant Plumbing is closer to a used car scam than a legitimate plumber.

  

  Business Response

  Date: 01/07/2025

  Hi *****,
  Thank you for reaching out and sharing your concerns. We understand how frustrating this situation has been for you, and we truly appreciate your patience.
  We have spoken with **** about the work currently in progress at your home. As we discussed yesterday, we are unfortunately unable to proceed further until the city completes its inspection. We share your frustration with the delays, especially during the holiday season, and we are eager to finalize the job as soon as we receive the necessary approval. Once the inspection is complete, we will promptly proceed with covering and hauling off as planned.
  Regarding the additional charges for rock removal, we want to sincerely apologize for our lack of communication about the exclusions outlined in our policy. This oversight was on us, and to make it right, we are covering the additional rock work at no cost to you. We should have been clearer from the start, and we deeply regret any inconvenience this caused.
  Please rest assured that we are committed to keeping you updated on the status of the permit and completing this project to your satisfaction. If you have any further questions or concerns, dont hesitate to reach out.
  Thank you for giving us the opportunity to make this right.
  Best regards,

• Initial Complaint

  Date:12/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The inspector came out for an estimate on dec 9th for an estimate on plumbing inspection for property at **************************** his name is chance ******* from reliant plumbing. He did initial review and confirmed the total estimate for detailed inspection. Since he didnt have the camera for sewer line we rescheduled it for dec 11th ********** was very specifically mentioned that inspector will call me prior to reaching the site for an inspection. Unfortunately it was not done as instructed and I got call from inspector once he completed the inspection and verbally confirming over the phone that I have completed all tests while ignoring the fact that he should not have proceeded without me on the site.After the call ended they charge $741.51 without my authorization and send me email with just few pics instead of a detailed report where I can see images of camera test in sewer lines. There is a mistrust in between both parties given the manner they conducted this service and I dont accept their tactics to just get over with the job without considering the requirements and meeting professional standards. I need immediate refund of the total charge of $741.51

  

  Business Response

  Date: 01/09/2025

  Hi *******, 

  First, I want to apologize for not getting back to you on BBB sooner. I have reviewed our records, and see that our staff has been in communication with you about the complaint made about the sewer line inspection and sewer repair estimates provided by our team. 

  I apologize that our initial inspection was not uploaded by the technician to our files, and so we were not able to send them over. I'm so glad you were willing to allow us come back out to the property and re-capture the sewer line inspection.

  I see that you have been in communication with our technician, *** *****. 

  Please let us know if there are any remaining questions or anything else we can do to serve you better. Thanks for taking the time to provide feedback, we appreciate it. 

• Initial Complaint

  Date:11/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint: 22593821
  
  I am rejecting this response because:

  Leak detection was not performed to industry standard as a qualified technician/company:

  1. Would have performed leak detection on the main water line, not the dormant irrigation system

  2. Been able to correctly identify the type of plumbing used in the house (incorrectly identified as Kitec Plumbing)

  3. Not incorrectly stated the line was too deep to perform leak detection

  Additionally, services were not provided at a discount as they stated in their response.

  Finally, the company who was hired to ultimately find and repair the leak did not even need to use sonar equipment and was able to find the leak on short order by looking on the mainline.  A copy of the report from the repairing company is provided to dispute Reliant's claims.

  Regards,
  
  **** ******

  ng another company come out and immediately they were able to pinpoint the leak on the mainline, 4' deep, right next to the house in an area which the Reliant technician didn't look. They also checked the plumbing in the house (as part of a home remodel) and found no signs of Kitec plumbing. They did all this and the repair for less than the total visit from Reliant. They provided me a full report which shows everything that Reliant had done was incomplete and wrong. I called Reliant on 11/14 to ask for a refund and spoke to ***** who stated a refund would be issued in 5-7 days. I received a call on 11/21 from ****** stating they were looking into this, after giving him the background, he called back stating they could not issue a refund since work was performed. I would like a full refund for this since no resolution was provided and everything done was incomplete or wrong. I attached the write up from the contractor who we called to fix the leak after Reliant was unable.

  

  Business Response

  Date: 11/25/2024

  Dear *** *****, 

  Thank you so much for bringing your concerns to us. We are glad to have had an opportunity to address your concerns over a phone call last Friday. We deeply regret that your experience with Reliant Plumbing fell short of your expectations. Thank you for taking the time to provide detailed feedback about your experience. We deeply regret that our service did not meet your expectations and understand how frustrating this situation has been for you.
  After reviewing your case thoroughly, we found that our technician performed leak detection using industry-standard methods and tools, including opening the drywall in an attempt to locate the issue. While we were unable to pinpoint the leak during our visit, the work performed and the time spent on the job, were aligned with the scope of services we provide. We are unable to reduce the cost of the services as they were already provided at a discount. We apologize for the miscommunication from our team. We truly value your feedback and will work to improve our services.

  

  Business Response

  Date: 01/09/2025

  Thank you for taking the time to respond and share your continued concerns. We deeply regret that you remain dissatisfied with the resolution, as it is always our goal to ensure every customer feels heard and valued.
  After thoroughly reviewing your case and discussing it internally, we must respectfully maintain our decision regarding the charges for the services provided. While we are unable to issue a refund, we want to assure you that we take your feedback seriously and are committed to addressing any gaps in communication or service.
  Our team will be reaching out to you shortly to discuss this matter further and explore how we can rebuild your trust. Please know that we value your business and appreciate your patience as we work to resolve this situation.
  Thank you for bringing this to our attention and allowing us the opportunity to improve.

  Customer Answer

  Date: 01/14/2025

  Complaint: 22593821
  
  I am rejecting this response because: 

  I have already provided all the necessary information and documentation that shows the the Reliant technician did not complete the stated job and had no idea what they were doing, in addition to cutting a hole in the wall and causing extra work to be done to try to locate Kitec plumbing which does not exist in my house.  Anything short of a refund will not be accepted. 
  
  Regards,
  
  **** ******

  

  Business Response

  Date: 06/30/2025

  Hi *** ******, 

  Thank you for taking the time to respond. Our records indicate that our manager, ****, spoke with you on 1/14. **** asked if there was a way he could help, and you stated that you were working with the Better Business Bureau in regards to the job.   

  Customer Answer

  Date: 07/01/2025

  Complaint: 22593821
  
  I am rejecting this response because: I spoke with **** on 1/14 and indicated to him that short of a refund for the previously mentioned reasons, that I would continue working with BBB to obtain that refund.  
  
  Regards,
  
  **** ******

• Initial Complaint

  Date:09/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint: 22338362
  
  I am rejecting this response because: No one at Reliant Plumbing has done anything, and they have had plenty of time, over two weeks, and no one has even called me, let alone given me a refund. No effort has been made what so ever and this response is more of the same, just lip service.
  
  Regards,
  
  ***** ****o LOOK at things and give estimate for leak on the first day, no actual work was done. Now he wants to charge me again to do the exact same thing. They run my credit card for an additional $1,800.00 to do the actual work, but now I am very distrustful about the whole situation and I stop them BEFORE ANY WORK IS DONE. The only thing either person did was expose three pipes and LOOK, no parts installed or replaced. I ask them to leave and request a call from the manager. I get email that he will call, he never does. I email again and they say he will call, never does, but I finally get an email that I will be refunded only $1,000.00 for the total of $2,368.31 because they charged my twice for FINDING leak. It has now been over two weeks and not one ***** has been refunded. I think they tried to take advantage of a me and were practising decptive business practices with estimates of work that did not need or work they have already done. AT this visit as well as the previous visit

  

  Business Response

  Date: 09/26/2024

  Thank you for your feedback, *****. We sincerely apologize for the confusion and frustration surrounding your recent experience with Reliant Plumbing. Our goal is to provide clear communication and transparent service, and we regret that this was not reflected in your case. Rest assured, this situation has been escalated and we will be reaching out as soon as possible to resolve this matter. Your satisfaction is important to us, and we appreciate the opportunity to make things right. 
  

  

  Business Response

  Date: 10/22/2024

  Thank you for your feedback, *****. We sincerely apologize for the confusion and frustration you experienced with Reliant Plumbing. Providing clear communication and transparent service is our top priority, and we regret that we fell short in this instance. After reviewing our internal records and those within our customer account software, I can verify that the refund requested has been issued to the original payment method on file (a credit card.)

  Thanks so much for taking the time to provide feedback. 

• Initial Complaint

  Date:09/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been billed for a maintenance agreement that I never signed up for. I have called over 10 times in 2 weeks asking for help or a return call. I received one call giving me 8 minutes to call back. I missed by 3 minutes. Then the next day a call with no message. I am so exhausted on what to do. This I feel is a simple issue but at your mercy asking for help.

  

  Business Response

  Date: 09/27/2024

  Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you experienced. After reviewing your account, we have reached a final resolution and have processed the necessary adjustments related to the maintenance agreement. If you have any further questions or concerns, please dont hesitate to reach out directly. We're committed to providing a better experience moving forward and appreciate your patience.

• Initial Complaint

  Date:05/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint: 21786160
  
  I am rejecting this response because: This is not accurate. My thermostat is still broken. You have not attempted to call me. An employee contacted me stating he had become aware management was not helping *** he offered to do it on his own dime. I have the text message as well as a recording of trying to reach out to the business. We were told someone would call us the next day. I would like a full refund of all payments charged. 
  
  Regards,
  
  ***************************

  

  Business Response

  Date: 06/06/2024

  Hi Cristal,

  We want to make this right for you, we have attempted to reach out on a number of occasions and have not been able to get ahold of you. 

  According to our records we have replaced the thermostat. Although it is rare, it is certainly not up to our standards to damage any property when performing plumbing repairs. 

  Please reach out to our office at ************ and ask to speak with our General Manager, *********************. He will best be able to answer any questions that you have moving forward. 

  We appreciate you taking the time to reach out and we would like the opportunity to speak with you again.