Reviews

Review Details

• Review fromRyan S

  Date: 10/16/2024

  1 star
  HORRIBLE!! SCAM ALERT!! READ EVERY REVIEW HERE & on ****** before signing up with these professional scammers!!! I could write our horrible experience but talking about it ANY further will only add unnecessary STRESS to my life and Im already living with a late stage illness! So I will say you have been warned, do yourself an act of kindness and find a different pest solution. God bless you all. By the way I have cancelled my contract, I had to cancel my card on file so they would stop charging me, I had to retain an attorney because ECCOSHIELD PEST SOLUTIONS did NOT fulfilled their part of the contract! I have cameras everywhere and they did not do what they said they would: they say ***** minutes of treating but expect them to come by and quickly zig zag spray (about 10 mins total) and then they leave! Nothing in 8 months has changed as far as our pest problem! Its worse! I have asked them to close my account IMMEDIATELY. Here is more written proof. BE WARNED: that on top of the $172 they charge for each visit; they also want to tack on a cancellation discount to close account for $162.00 but keep in mind that many others have cancelled and are STILL being billed. I had to go to great lengths to end this nightmare. Thats all Ill say. My lawyer can handle the rest, life is short and Im just trying to stay alive for my kids I cant deal with these types of unnecessary stressors.
  

  EcoShield Pest Solutions

  Date: 10/25/2024

  Hi ****,

  Thank you for sharing your experience. We recognize that your peace of mind and health are of utmost importance, and were here to help resolve this situation for you as best as possible. We aim for clarity and reliability in all aspects of our service agreements and want to ensure you feel confident about the service we provide.
  
  If youre open to discussing your experience further, our team is available to support you. Please reach out at ************************************************ so we can assist in addressing your concerns promptly. 
  
  Wishing you well,and thank you again for your feedback.
  
  Customer Feedback Team

• Review fromTeri B

  Date: 08/27/2024

  1 star
  ******** company to deal with. Ive never been charged by anyone for canceling our contract. I would think twice before giving your business to them.
  

  EcoShield Pest Solutions

  Date: 10/10/2024

  Hi ****,

  Thank you for sharing your feedback. We're sorry to hear about your frustration with the cancellation process and the unexpected charges. We understand how frustrating it can be to face cancellation fees and would like to take another look at your account to ensure everything has been handled fairly.
  
  Please reach out to our feedback team at ************************************************ so we can review your situation and work toward resolving any outstanding concerns.
  
  Best regards,  
  Customer Feedback Team

• Review fromJames K

  Date: 08/19/2024

  1 star
  Beware of this company. It's unfortunate that I did not read all the previous reviews to realize how horrible this company is. First, the salesperson, ************ came to my door to solicit their services. I never called them, never asked them to come and do an evaluation. **** lied telling me my neighbors had signed up. He used a few names of my neighbors and just assumed **** was being honest, but in fact, none of my neighbors did sign up for the services.I told **** we had just had our placed treated one week ago by another company and did not need any new pest control service. But **** is a bit of a con artist and when I mentioned I did have a problem with grasshoppers in my backyard, he assured me he could help. I told **** very specifically, I was NOT interested in any treatment inside the house as that had already been taken care of. And **** told me over and over about what they use to treat the outdoors and how they could help with the grasshopper problem we were having.Being the con artist **** is, he rambled off different plans and option. Again, I had to remind him that we just had our house sprayed and the company we use, we were happy with and we only contacted them when needed and didn't need an ongoing contract. I was told by **** that we could cancel at ANY time. I see now from other reviews, this is a common con tactic used by this company to fool people into signing. I think **** could tell how desperate I was to get help for the outside pest problem, specifically the grasshoppers and he took advantage of that telling me he could get rid of them.Beware and do not use this company.
  

  EcoShield Pest Solutions

  Date: 10/10/2024

  Hi *****,

  Thank you for sharing your experience, and we're truly sorry to hear about the misleading sales tactics you encountered. It's concerning that you were given inaccurate information about your neighbors and the nature of the contract, as well as promises that don't seem to reflect your specific needs. We understand your frustration, especially when it feels like your concerns about your grasshopper issue were taken advantage of.
  
  We take feedback like this seriously and would like to investigate the situation further, including reviewing your account and ensuring that the cancellation terms are properly handled. Please reach out to our feedback team at ************************************************ so we can assist you in resolving this matter.
  
  Best regards,  
  Customer Feedback Team

• Review fromCatherine B

  Date: 06/14/2024

  1 star
  Do not, do not do business with this company. You have been warned. I had a one year contract and just before my last service to fulfill the contract I canceled any further business. I just received a text today they are showing up on June 21st for the next treatment. I have spent the majority of the day hearing women out of a call service in the *********** repeating my service is still active. They don't veer off script.The service and contract were fulfilled, I canceled and they ignore and don't give any option to speak to anyone locally in Austin. I have emailed them to leave me alone.Do not deal with this company as they are not legitimate. Otherwise I would have been able to speak to someone in their Austin "office" which does not seem to exist.
  

  EcoShield Pest Solutions

  Date: 10/10/2024

  Hi *********,

  Thank you for sharing your experience, and we're sorry to hear about the frustration you've encountered with canceling your service. Its concerning that despite completing your contract and canceling, you continue to receive notifications about upcoming treatments and have had difficulty reaching someone locally to resolve the issue. 
  
  We would like to review your account and ensure that your cancellation is properly processed and that no further services or charges occur. Please reach out to our feedback team at ************************************************ so we can investigate and help resolve this matter for you.
  
  Best regards,  
  Customer Feedback Team

• Review fromNatasha G

  Date: 06/14/2024

  1 star
  They will not stop calling me. I canceled my account and they refuse to follow through with the request. The demand that I speak to someone on the phone. This was not part of my contract. They are liars (told me several of my neighbors signed up for service so Id be getting a neighbor discount. None of my neighbors use their service and I pay MORE than what is currently being advertised on their website.) I do not want to use their company anymore but they continually call, email and text me multiple times each day despite written , electronic and telephonic requests to STOP.
  

  EcoShield Pest Solutions

  Date: 10/10/2024

  Hi *******,

  Thank you for sharing your experience, and we regret the frustration caused by the repeated communication after youve canceled your service. Its concerning that your request to stop the calls, emails, and texts has not been honored, and we understand how disruptive this must be.
  
  Wed like to take a closer look at your account to ensure that your cancellation is fully processed and that no further contact is made. Please reach out to our feedback team at ************************************************ so we can address this matter and ensure your requests are followed through promptly.
  
  Best regards,  
  Customer Feedback Team

• Review fromIsaiah J

  Date: 06/07/2024

  1 star
  Please do not do business with them. I was approached by a representative for pest control services and told him I did not want to join. He continued to talk and pressure and so he presented a one time trial option and that I did not have to opt into the quarterly plan which is annotated in the contract I signed. I opted out of the quarterly yet they still scheduled me for another service and upon me calling to cancel the agent said I still had to pay $200+ to cancel even though it was in the contract I signed that this was a trial. Their work was minimal and not worth the $169 trial that I payed for.
  

  EcoShield Pest Solutions

  Date: 10/10/2024

  Hi ******,

  Thank you for sharing your experience, and were sorry to hear about the pressure you felt and the confusion around your trial service. Its concerning that despite agreeing to a one-time trial, you were scheduled for additional services and now face a cancellation fee that wasnt clearly communicated. We understand how frustrating this situation must be, especially when the service didnt meet your expectations.
  
  We would like to review your account and ensure that the cancellation and billing are handled correctly, based on the trial agreement. Please contact our feedback team at ************************************************ so we can investigate the situation and work toward a fair resolution.
  
  Best regards,  
  Customer Feedback Team

   

• Review fromBecca F

  Date: 12/27/2023

  1 star
  I was scammed by EcoShield. The salesman came to my door during a busy work day and pressured me into trying the service and if I didn't like it, I could cancel. I already had a service that I liked, but he continued to pressure. I felt really uncomfortable and just wanted him gone, so I said yes. I just called to cancel and found out that he sold me into a 2 year contract that I didn't know about. It's now going to cost hundreds to get out it. This business needs to be shut down. I never received any emails or text messages stating that it was a 2 year commitment or there will be very heavy penalties. I'm still cancelling because I feel so violated and ripped off from the scam.
  

  EcoShield Pest Solutions

  Date: 10/10/2024

  Hi Becca,

  Thank you for sharing your experience, and we deeply regret that you felt pressured and misled during the sales process. Its troubling to hear that you were not made aware of the two-year contract or the cancellation fees when signing up, especially after expressing hesitation. Your experience is certainly not the level of service or transparency we aim to provide.
  
  Wed like to investigate your account and see what we can do to resolve this issue, including reviewing the contract terms and addressing the cancellation fees. Please reach out to our feedback team at ************************************************ so we can work toward a fair resolution.
  
  Best regards,  
  Customer Feedback Team

• Review fromStacy W

  Date: 10/20/2023

  1 star
  I was approached by *************************** the end of July regarding a quarterly service. I informed him I was already in a contract with Romex. He guaranteed me he would by me out of my contract if I signed up him. It's now October and I have yet to receive $200 to end my contract. EcoShield has been a pain to reach out to. I can never reach a person in the local office only the call center. Now I pay $400 quarterly for two different companies to service my lawn. They are shady company. Beware of this company is a rip off. I also live in a HOA community and will be reporting this company.
  

  EcoShield Pest Solutions

  Date: 10/30/2023

  Hello! We are sorry to hear about your experience.  What you described is not the norm and are working on any possible errors or miscommunication. In the meantime, the office has attempted to reach out to resolve, but has not got through yet.  Please call *************** #2 and ask for the local office or email: ****************************************************** so we may quickly resolve and take care of your concerns. Sincere thanks for the feedback so we may ensure you have a world class experience.

• Review fromRobert H

  Date: 08/14/2023

  1 star
  This is a copy of the email we sent to Ecoshield of Austin:We signed up for your service 8/8/23 and your salesman assured us that you would spend time to perform a thorough job of spraying around our home taking time to completely coat 3 feet high on the house and 5 feet out from the house. He said it would probably take 45 minutes to an hour.Then your technician showed up and spent 15 to 20 minutes doing a very poor, extremely shoddy job of basically waving the wand in a very wide zig-zag pattern from the ground to the house leaving many gaps when he thought I was watching. After he rounded the corner I ran outside to catch up to him to make him do it properly. I saw on the cement and ground that he didn't ********** on the house once he was out of sight; he just sprayed a straight line about 3 feet from the house on the ground. By the time I caught up to him he was at the back of the house and as soon as he saw me he began to spray in the zig-zag pattern again (although nowhere near enough coverage).I called your customer service and was told someone would contact me within 24 hours; that has already come and gone.Cancel my contract immediately. If this is the type of service you perform I want no part of it; it is a scam.If I do not hear back from you within 24 hours that you have cancelled our account I will report you to the Better Business Bureau, the **************** of ************ and do everything in my power to give your company the worst possible reviews.I have spoken to my Attorney and notified him that you have NOT fulfilled your part of the contract and that I may have to use his services.Take your initial payment and the "discount" and close my account immediately.
  

  EcoShield Pest Solutions

  Date: 10/10/2024

  Hi ******,

  Thank you for sharing the detailed experience you had with our service, and we sincerely regret that it fell far short of your expectations. We understand your frustration, especially given the clear communication you had with the salesperson regarding what was promised and the subsequent lack of follow-through during the actual service. This is certainly not the level of professionalism or thoroughness we strive to provide.
  
  We want to address this situation immediately, including ensuring that your cancellation is processed as requested. Please reach out to our feedback team at ************************************************ with your details so we can investigate the matter and work toward resolving your concerns promptly.
  
  Best regards,  
  Customer Feedback Team

• Review fromJordan F

  Date: 08/03/2023

  1 star
  Would . . . not . . . leave.EcoShield salesperson came to the door in the middle of a workday - also it was a very busy day with people working on the house, four *********. Made all these things clear, stated that I had no desire to hire a pest control company and, that if I did find a need, I would be happy to call them at that time.After the first two minutes, I naively thought we understood each other and were wrapping it up. After five minutes, someone soliciting at my door has crossed the line unless I clearly am wanting to discuss and sign up. I was clearly not.Despite this, he proceeded to invite himself to my backyard to close the deal that was never going to close. He finally relented and left about 25 minutes into the unrequested visit.After today, I will never call this company if I ever need a pest control provider, though it's possible I would have if the uninvited salesperson had left in the first three minutes.I'm a *huge* fan of "the hard sell" . . . said no one, ever.
  

  EcoShield Pest Solutions

  Date: 10/10/2024

  Hi ******,

  Thank you for sharing your experience. We understand how frustrating and disruptive this visit must have been, especially during a busy day. It's concerning that the salesperson did not respect your clear decision to decline the service and overstayed their welcome. This high-pressure approach is not aligned with the professional standards we strive to maintain.
  
  We appreciate your feedback and will address this internally to ensure such experiences do not happen in the future. If you have any further details you'd like to provide, or if you need assistance in any way, please feel free to reach out to our feedback team at *******************************************************************************.
  
  Best regards,  
  Customer Feedback Team