ComplaintsforABC Home & Commercial Services

• Initial Complaint

  03/14/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I payed this company to install a water softner and a reverse osmosis drinking water system in my house. Recently, I discovered worms coming out on our drinking water and called *** Home and Commercial hoping they could come and clean / replace whatever is wrong with the water filter *********** Home and commercial want me to pay 89 dollars (plus tax) to have a technician come and diagnose the issue, with potentially more costs down the line to fix this. I purchased a feature and system that would provide my family with healthy drinking water and instead we have worm parasites coming out of the water filter. *** home and commercial want me to assume the costs of fixing the issue with the water system they installed even after their negligence has impacted my family's health. I would like a full refund from this company and would encorage anyone thinking of doing business with them to reconsider.

  

  Business response

  03/21/2024

  An *** Water Quality Manager called, and spoke to *************** on 3/19 to discuss his concerns. He then arranged an appointment time to see *************** and evaluate his water system.

  Two senior, ***, Water Quality managers went to the home on 3/20. As a courtesy to *************** we removed his reverse osmosis storage tank and drained it into a bucket with *************** present & observing. The managers also took all three filters the system contains and cut them in half so he could see inside of each one. Additionally, the system was sanitized by flushing it. Afterwards, *** replaced all the filters at no charge. There were absolutely no issues with his water.
  

  Additionally, and most importantly, the managers explained to *************** there are three filters in the system and the 1st stage filters water to 5 microns.  Then, additional membranes in the system filter water to ***** microns and 5 microns, respectively. For reference, the *** representatives explained that a human hair is approximately 50 microns in diameter, and the filters catch any items smaller than that.

  The customer was thankful and again trusts his water supply. At this point, *** believes the concerns the customer had are alleviated and no further action is required.         
  

  
  

• Initial Complaint

  11/13/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Account number: ******** Date of first transaction / service agreement / First Payment : July, 31, 2023 On a recorded service phone call I, ************************* agreed to a 1 to 3 ***** of *********** Home pest control service with first payment of $239.00 plus taxes for a total of $258.72 due before scheduling first treatment service. I was informed by CSR on phone and also by the technician that was sent out to do an home assessment and also as well by the technician who treated my home that the Agreement I was signed up for included up to 2 more treatments within the next few months at a cost of only $20 per next two treatments, that if I still needed / wanted more treatments that They would start me on a whole new billing cycle at the same price for three more treatments. I did not get a copy and contract emailed to me until after the first treatment service man left my home. I then later received a a noticed that I have a past due bill of ____ and for me to receive services for the following scheduled treatment day that I need to pay my past due bill. when logging on I see that I am being scheduled for by monthly treatments for the next year yet charged for these treatments monthly and was already charged for a month in between that I had agreed for them to come back out before noticing these charges and changes to my billing / service customer account. First ********************** order / invoice number ********* Tech Name: ******************************* on 08/02/2023 Second Invoice: P226643 09/01/2023 $49.80 Third Invoice: P226643-1 10/01/2023 $49.80 Pre charged monthly scheduled invoices set up from 11/2023 to 8/2023 Total of bill of $597.54 I called two sperate ***** to have these discrepancies corrected and asked that if the issues can not or will not be corrected before sending anyone out for a second treatment then I wanted to cancel any further services because I did not agree to any of these charges or to this type of treatment schedule.I was refused correction and denied being granted cancelation. Company still sent out a tech and I had to tell them I had cancelled and do not want them entering my home or on my property. *** Home Pest Control Services San Antonio, *************************** ************** License: TPCL ****, TECL *****, ***********, TICL 587, M32147, ACR-*******, B-*****, ********* LI0002669

  

  Business response

  11/22/2023

  We regret any confusion about the billing, it is a normal billing practice and is designed to bill every month instead of every other month months, in order to achieve a lower monthly cost. Nevertheless, we've cancelled any future work and billing and have refunded the the requested amount.

• Initial Complaint

  10/26/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I have used *** as my pest control people for years and they have been great in that aspect, however I decided to use their company to cut back a couple of oak trees for us. They came and did an assessment and sent me a price and I agreed. The guy that came to do the job was there for about 10 minutes then called me to see if anyone was home to come check his work and I said yes. Well he never knocked on the door so my husband could come take a look. When I came home it didnt really look like they had done much so I called and asked if they could please trim a little more above the driveway. The guy was hesitant at first saying he felt his guy did exactly what he wrote up already. He then said he would send his boss over to tell him if they could cut anymore for the price he had already quoted me. I never heard back and then someone showed up without my knowledge to do the work but I was sleeping due to working an overnight shift. I then reached out and apologized to the same person I had when texting back and forth with and he never replied. I then called and spoke to someone and he was very nice and said he would get with that *** and his boss to make sure I got taken care of. Well a couple weeks went by and I never heard from anyone. Then I get a receipt from them for $597.44. They had charged my credit card I had attached to my pest control account without my permission. I then message them on my account stating I did not authorize them to use that card and also they never completed the job. Still no response. I am very disappointed with their tree services. They did a horrible job and their customer service is just terrible. I really expected more from them. I have never dealt with such bad customer service. The feel like they just do not care and because of that I cancelled my pest control with them as well.

  

  Business response

  11/09/2023

  Thanks for the opportunity to respond to this issue. A key facet is *** was unaware of it being an ongoing problem until receiving the communication from BBB. In a way, that has been a microcosm of the way the whole interaction has occurred.

  **************** hired us to do tree trimming. The process is to send an arborist/sales representative out to examine and evaluate the requested work. We prepare a written estimate after speaking with the homeowner and looking at the environment. If approved, we schedule the work when the crews schedules, technical requirements, and weather align. In this case, the customer approved the estimate in writing and the work was scheduled after the initial meeting. No money changed hands; the job was to be billed after it was complete - $547.

  On the scheduled day, the crew sent a message to alert that we were on our way for the service. We arrived and performed the original scope of work. The crew did knock on the door and called the customer to have a vehicle removed from the driveway where a tree needed pruning. No answer to the phone calls but eventually, after approximately two hours, they were able to speak with her through the doorbell camera. Again, the crew requested the vehicles to be moved. ***************** instructed them to continuously ring the doorbell until her husband came to the door. He never did. The crew then departed for that day.  One day later, ***************** contacted the office stating she wanted more trimming done. That same day, the sales representative went by again and approved the additional work at no extra charge with ****************. Note: this meant *** needed to send a crew an additional time, perform additional work, but the arborist agreed to waive the additional charge as a courtesy.
   
  The customer was notified via phone that the crew would be returning, and cars parked in the driveway beneath where the customer was requesting the additional work, would need to be moved.  Two days later, the crew went back out to do the additional work, the crew sent a text message when they were on their way and also called. ***************** failed to respond both times. Additionally, when the crew arrived, they knocked on the door to notify the Porters they were there and to again request the cars in the driveway be moved. No one answered the door after multiple knocks and ringing the doorbell. Without the vehicles being moved, the project was completed by tying off the branches, enabling them to cut the limbs and lower the branches to the side, instead of more quickly being able to drop the branches because of the cars still unmoved and located below them. The failure to move the cars meant the crew did more work and spent more time than agreed to.
   
  Approximately two weeks later the office gets a call that she wanted to cancel her pest control service because her credit card on file was charged for the original tree trimming service. Our policy is to bill for work completed when the customer has provided a credit card. A supervisor explained this to **************** and pointed out that she had approved the original work dollar amount.
   
  After that, there was no other communication. No request to talk to a Supervisor or the original arborist to discuss the agreed upon charges. It is worth noting, the additional work performed, was at our expense.
   
  *** believes strongly in customer satisfaction and always strives to communicate as clearly and as well as circumstances allow. However, in this case, *** stands behind the actions and customer service efforts of all employees and stands by our billing as it has occurred.
  

  
  

  Customer response

  11/10/2023

  Complaint: 20784504
  
  I am rejecting this response because:
  The statements on their response are not accurate and some are even lies. I have text messages between me and **** showing no final response from him. I also have a ring doorbell that never went off to show the work to my husband who was home at the time and right after they called me to have him check it they did not even knock on my door to show my husband. Our ring doorbell did not go off so I know they did not even attempt to knock on our door. Also, **** told me he was sending his supervisor over to approve the extra trimming and instead someone came to do the work without me knowing therefore I did not know to move my car out of the drive way. He did call hit like I said in the first message I was asleep due to working the graveyard shift that night. Since I did not answer I did attempt to text **** like we had been doing and he did not ever respond to me. I did call the company once again and spoke to continue else who ensured me someone would reach back to me eorhet **** or his supervisor. Well that never happened. I even sent them a message through my account and still no answer. I am so disappointed at the false information they are responding with. I not one but three times to call or message and nothing until I file this BBB report and now w that are not even taking responsibility from their poor customer service. 
  Regards,
  
  ***********************

  

  Business response

  11/30/2023

  Thank you for the opportunity to respond and we regret the long period of time to do so. 
   
  This was a complex service because of the difficult nature in being able to communicate with both parties in the home. While the original work was complete, and while *** performed additional work at no charge on an additional trip to the home, we recognize our communications efforts could have been handled more efficiently. In order to demonstrate good will, we will refund $200 of the previously billed amount. If this is satisfactory to the client, we will issue the credit upon their acceptance.
  
  

  Customer response

  12/01/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***********************

• Initial Complaint

  08/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We have an A/C under warranty for at least 4 more years that has been on/off working since about Easter time. ****** is the maker purchased from ******** who then sold to **** They acquired us and our warranty. It has been fully inoperable at least 5 times and have been out at least **** times mostly over the summer, and they have replaced all parts thus far rebuilding the unit. Some of these instance occurred on a Friday therefore leaving us with no A/C an entire weekend. They brought out a rep finally on the last visit and replaced another part, and it is still not working properly. We are still having to go outside and manually reset the relay, if we notice it is not cooling to the correct temp. It has worked at most 29 days straight, but they have been out almost every 2-3 weeks. We have 2 small kids and this has been a MAJOR inconvenience for us all. I want our unit replaced as it is under warranty. *** has tried to make it right, and I believe they are getting the run around from the warranty company, therefore giving us the run around. This is completely unacceptable.

  

  Business response

  08/25/2023

  We share the frustration the ***** family feels. That particular brand of AC equipment is not one we normally recommend. *** didn't sell, design, install or receive any compensation from the sale of the system, but we are happy to have inherited the ***** family as customers from Texsperts. In order to assist the ***** family, we have made multiple trips there to examine and service the equipment. All of that time & work has been at no charge to the *******. When totaled up, the time on site has been about 11 hours and the work billed would have been in the $2500 range.

  Unfortunately, we have little to no leverage with the manufacturer - we don't sell that equipment. However, we are willing to continue to encourage the manufacturer to honor the extended warranty the ******* purchased from the manufacturer. If the ******* will endorse it, we will contact local Daiken representatives and attempt to get someone from Daiken onsite with the *******. We will also have an *** AC expert there to advocate for the *******.  

• Initial Complaint

  07/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On June 27th, ******************************** our range hood vent and called **** *** visited our home and we hired them to remove the animal that same day. Over the next two weeks, *** came to our house and inspected the attic and roof at least three separate times. During each visit, *** was told about sounds comingfrom the same vent, and they always assured us there was no animal in that particular vent. By July 10th, the smellcoming from the vent had become unbearable, so *** was called once again. This time they removed a mouse from the attic, but continued to insist that there was no animalstuck in the range hood vent. The next day, on July 11th (exactly 2 weeks after *** was hired),HUNDREDS of maggots started coming down the range hood vent. We eventually took the range hood down ourselves only to discover, as we had been saying all along, that there was in fact a deal squirrel in the vent, still covered in maggots.As a consequence of***'s failure to perform the jobthey were hired to do, we had to hire a cleaning service twice. We also had to buy and install a new range hood. Moreover, we had an unusablekitchen for about 3 weeks.

  

  Business response

  08/02/2023

  *** wishes to apologize for the handling of this service call. While any service call involving a wild animal can be unpredictable &novel, *** could have performed better in this case.

  *** will refund the full amount of $1094.41 upon acceptance of the offer by **********************************. The amount listed also includes $188.36 as the initial treatment for ongoing pest control for crawling insects. Although that amount is unrelated to the $906.05 for the rodent trapping, we will also refund the initial pest control payment as a gesture of good will. Unless ********************************** specifies another method, we would refund the money back to the credit card used for purchase.

  We apologize for the inconvenience and hope to re-earn your business if appropriate.

  NOTE: The vent pipe from the hood is completely open and unconstrained in the attic. In other words, without a screen over the open pipe or fully venting of the pipe outside the envelope of the home, any number of insects and rodents can and will continue to enter the pipe. *** recommends having work performed by someone to prevent additional animal & insect entries into the open vent pipe.

  Customer response

  08/07/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***************************************

• Initial Complaint

  07/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The *** sales guy came out on April 25, 2023 due to a rat problem in my ceiling/crawl space. My *** has a contract with *** for exterior pest control, and I informed him that they had a contract. I was then informed by my *** later that *** shouldve flagged my account due to said contract and worked with the *** to get the exterior work done. Instead, I paid $1,152,86 up front and after receiving a cost breakdown (which they initially refused to give me) I sent that to my *** for reimbursement. I sent that on May 24th after work was completed on May 19th, and since then its been impossible to get any resolution. My *** was apparently told that no roof work was done, which caused a lot of delay. The lack of transparency in ***s pricing is making the situation that much more difficult to ascertain who is responsible for what cost. *** sent multiple emails and had multiple phone calls with both my *** and ***, and after almost 2 months still no reimbursement. At this point I am requesting a refund from *** for ongoing miscommunication, lack of transparency and inability to abide by the contract with Parkside ***.

  

  Business response

  07/31/2023

  Thank you for being an *** customer and thank you for allowing us to respond to this rather complicated issue.
  
  Yes, *** has an ongoing contract with the *** to provide specifically defined pest control services for specific parts of the property.

               We provide General Pest control (that is crawling insect coverage) for the exterior of all buildings, every three months. The *** specified, approved, and pays for the every three month crawling insect prevention service. It is an outside only service and primarily carried out by applying specific products around the exterior perimeter of every building the *** wants treated. Treating for insects and treating/preventing rodents in buildings are two vastly different services. 
  
  **************** need for service required sealing areas in her building to keep rodents out. In almost any structure, there are tiny cracks, holes and crevices that rodents find accessible to enter the envelope of a building. Walls and attic space are commonly where these intruding rodents will settle after making their way in. It is this service that was performed for **************. We accessed various parts of the entire building structure via ground, ladder, and walking on the roof to seal the openings (holes, crevices) our Inspector identified as entry points. The pricing for the service was standard pricing nothing was inflated or unduly added, and ************** agreed to and signed the agreement in advance for the work. The type work performed is unrelated and unattached in any way to the insect treatment provided to the ***. 
  
  *** has no opinion or visibility into the arrangements between ***s and owners/tenants for reimbursement for any service. In this case, we followed her instructions, met her wishes, and billed her fairly for the work rendered. The issue of reimbursement by the *** to her is between her and the ***. *** stands by the actions of its employees and believes it has no obligation to refund money for labor and materials fully & already performed.
  

  
  

  Customer response

  07/31/2023

  Complaint: 20334298
  
  I am rejecting this response because: *** has performed the same sealing of rodent entry points for different units previously for the *** which was submitted on 5/25/2021. That was paid directly to *** from the ***. When I called for service, *** shouldve flagged my account and requested payment from the *** regarding exterior work. When I asked for a cost breakdown after work was performed and paid for, I got told I couldnt have that because it was proprietary information. It took about a month and a half for *** to try to send myself and my *** a sufficient cost breakdown because they are not transparent with their pricing. Since *** did not flag my account appropriately when they were supposed to and were not able to adequately give proper pricing information to me or the ***, I am still requesting reimbursement.

  
  Regards,
  
  ***************************

  

  Business response

  08/01/2023

  Respectfully, there is no agreement that exists in writing or any other form, from the *** or anywhere else, instructing or asking *** to flag anything in regard to work requested by residents of the condominium. Yes, we do and have done work for the ***. Some of it is in an ongoing arrangement (the quarterly pest control service noted previously), and some has been one-time type work - rodent remediation and prevention. If they asked, we would also perform additional pest control, air conditioning repair, electrical service or painting, etc. In short, we would likely perform any of our services for the *** if they ask and pay for it. The same goes for a resident: if someone requested it, we would perform pest control, electrical, painting or AC service for that resident. However, previous service work arrangements with one entity (*** or resident) have nothing to do with the other. 
   
  In this specific case, there is no standing arrangement that says ANYTHING to the effect that *** needs to contact or bill the *** for approval and payment on a rodent related project initiated by a resident. We have a written contract, signed by the representative of the *** for work they have requested, including the current and ongoing pest control. It has been reviewed especially for this case, and there is no mention or request by the *** for us to contact the *** when a resident requests work be performed of any kind. Furthermore, there is no documentation from the *** stating they will pay for work ordered by a resident. In short, the *** has made no request for involvement in matters between residents of the complex and ***.
   
  Additionally, there is no expectation from *** that when a resident requests work, it comes with an anticipation of payment from any third party including an ***. Again, in this particular case, ************* contacted ***, met with ***, and signed an agreement for work to be performed by ***. She did not note, add or change language in the contract between herself and *** which established then or now, an expectation of coordination or reimbursement from her ***.
   
  Since the *** has not requested involvement, and ************** did not request involvement by her *** at the time of executing the contract, we stand by our previous position of a contractually explicit arrangement having been made by ***, and **************, without the expectation of involvement, reimbursement or payment by or from her *** to herself or ***.
  
  

• Initial Complaint

  06/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Re my property at ********************************************, HVAC contract since 2020. This home is serviced in spring/ fall each year. I was notified by my tenant AC unit had MOLD! I notified the company immediately was charged a service fee because the issue was non relevant to the earlier issue. The technician who performed the work advised me the furnace had only been serviced ONCE during the whole time I had a maintenance contract and that was an error on the part of your scheduling department. The technician further stated the two departments do not communicate to each other so as a result of that I had a coil that was so dirty, mold was growing inside of the unit. When I asked for an explanation, I was advised, Sometimes that happens! It cost me $3200 to have the coil cleaned.Upon escalating the issue to a manager, there was no attempt to resolve this issue or apologize for the mishap. A proper resolution would have been to accept responsibility for the sloppiness of your office management causing harm, unnecessary expense and refunding my money. I offered your company an opportunity to recover but it became clear that providing me with a discount of $1500 on a new AC unit in my own home would suffice the situation and 3 quotes were provided. I was advised my home unit needed to be replaced. The focus shifted to selling me a new AC unit in the home I reside in. The manager advised, " I will send the most honest technician to provide quotes because I am trying to clean up this department. That was extremely unsettling to me and forced me to seek business elsewhere. My request to resolve this issue is to accept responsibility for the mold issue from a dirty coil and refund $3200 along with the service visit charge if not included in the invoice. *********************************, the manager is familiar with my case and has all of the necessary information along with photo's on file to help you resolve this issue amicably.

  

  Business response

  06/20/2023

  Regarding the property at: ******************************************

  Thank you for being an *** customer. In regards to the complaint concerning lack of service on the system, despite there being a maintenance agreement in place is not accurate. The maintenance agreement was put in place with **************** in March of 2020, for the Greenstone location. Our *** maintenance agreement includes two maintenance/check visits every year, and it renews for the following year. With some customers, this can be problematic because customers must schedule the physical visit and they fail to do so. *************** (or her tenants residing in the house) was good about scheduling her visits and all were performed. The dates for the service visits are as follows:

  4/2020 (original inspection)
  10/2020
  3/2021
  9/2021
  3/2022
  8/2022
  3/2023

  All of these were maintenance agreement visits at the Greenstone house. In addition to the Greenstone house, **************** had maintenance agreements on two other properties and all those agreements/visits have been fully completed other than one at another location. Weve been attempting to schedule that visit since March of this year. It is the only inspection in any of the contract periods which is unfulfilled. So, we are unable to agree maintenance was not completed in timely fashion.

  After the March inspection this year, in May, **************** called and advised tenant saw mold in closet where the blower motor, inside cooling coil and filter for the system is housed. *** dispatched a licensed technician and he cleaned the coil assembly and recommended the installation of an accessory, a UV device to inhibit/reduce the growth of microbial material accumulation in the future. **************** agreed to and signed-off on the installation of the device and the estimate for the cleaning.
  An important factor here is the need for ** system to have its filter(s) changed on a regular basis. Failing to do so inhibits the efficiency of the system (resulting in poorer cooling or heating) and reducing the overall life of the system. In addition to being able to physically examine and see poorly maintained filters, it can be shown that mold will grow in areas where dust & dirt (and organic mold material) literally builds up from lack of maintaining clean air filters. This issue of large amounts of dust & dirt from un-changed filters is a common, and especially in tenant situations where the tenant isnt as concerned about maintenance on equipment which is not theirs.Were are glad to provide photos the technician took demonstrating the large amount of dust & dirt buildup causing the mold growth. Furthermore, this was documented in writing on the technicians report during the March of 2022 maintenance visit: Air filter needs replacement.

  ****************** comments about a $1500 discount and selling me a new system was for another home/location and was for the complete replacement of the ** system. It is common to offer discounts for an ongoing good customers long-standing business. It however, is not germane to the issue at the Greenstone address.

  In view of the photographic evidence which were glad to provide as well as the previous written documentation regarding the air filter, we stand by the actions of our staff and decline the customers request for a refund. 

  Customer response

  06/20/2023

  Complaint: 20162114
  
  I am rejecting this response because:  The discount was offered by your sales manager as an effort to indemnify for servicing the residence on Greenstone on the ** unit and not the furnace.  The agreement calls for 6 month maintenance in the fall for the furnace and spring for the **.  The techncian clearly advised that since the 2020 Contract was established at the Greenstone residence, the furnace hand only been cleaned one time and the ********************* errored in that the instructions provided each time wear to clean the ** and not the Furnace.  Thank you for your consideration.  I did not expect an amicable outcome from what occurred.  My hope is that potential customers do their due diligence before signing any kind of contract with an ** company. 
  
  Regards,
  
  ***********************

  

  Business response

  06/27/2023

  Attached are images and files to view. The pictures labeled 1,2,3 show the debris in and from the system. Note especially #3, that's the dust and debris from the system after it was rinsed off. It's solid matter laying on the driveway - unlike what would be there if it was mold. This looks like DUST build-up over time. We only clean the outdoor coil and blow the draining out on AMP maintenance - that's the normal, specified cleaning and the same one most all ** companies provide. We do not clean the indoor blower, coil, or the inside of the unit. If the filters are replaced as they should be (we do not replace filters on tune-up visit unless the homeowner has the filter there for us.), the coil and fan stay clean. That's precisely what air filters (regularly replaced ones) do.

  Also attached are both service reports carried out and document in 2020. ******************* assertion that both inspections/cleanings was not carried out is untrue. 

  Again, we stand by the actions of our team and cannot indemnify against dirt & dust from failing to maintain the ** filters.

• Initial Complaint

  03/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Dear BBB,I am writing to file a complaint against *** Home and Commercial Company for failure to complete work as agreed and for demanding payment for incomplete work.I hired *** Company on July 6, 2022, to perform backyard work for my property, including the installation of new grass in two regions. Per contract, I paid 50% for *** to start the work, and the remaining 50% would be paid upon work completion. The work started on July 18, 2022, and was scheduled to be completed by August 26, 2022, according to ***'s last email.After August 26, 2022, I did not receive any emails or messages from *** to show that the yard work was completed, nor did they contact me to verify the work completion with my property manager. Photos and videos taken by my property manager in September 2022 clearly showed that no new grass was installed in the second region.I contacted *** several times and requested to speak to the lawn department manager to inspect the work. Finally, near the end of 2022, the manager visited the property and said it would cost several thousand dollars to install new grass in the fence area. I offered two options: either stop the work and reduce the payment or complete the work per contract. The manager said he couldn't make a decision and needed to talk to his manager. I did not receive any updates until February 2023 when a lawyer representing *** sent me a demand letter for payment within 30 days, threatening legal action.I consulted several lawyers, and they suggested that I try to resolve the issue directly with *** Company since it involves a relatively small amount of money (several thousand). I provided photos to *** and the lawyer to prove that the work was only partially done. However, ***'s response was that they had completed the work and refused to provide any evidence, such as documents or photos, to support their claim.I am disappointed with ***'s actions, which have damaged its reputation. *** has never provided any evidence to show that the work was completed, and they have not contacted me to review their work completion as of March 20, 2023. I have offered several options to resolve the issue, including completing the work and paying the remaining 50%, stopping the work and deducting a reasonable amount for the work that was not done, or providing evidence to show the project's completion per contract.Hope *** can resolve this issue well. Thank you!

  

  Business response

  03/24/2023

  We were contracted by ***************** to install sod on the right side of her backyard, remove an inground concrete and stone fountain, and to install mulch and gravel in the backyard bed areas.  All of the work was completed except for the installation of the sod during the last week of July 2022.  The sod was delayed due to weather and growing conditions at the sod farms which affected the availability of the selected grass variety.  Ms. **** was out of state after approving the work and left the coordination and follow up in the hands of her property manager.  Palmetto sod became available the first week of September and we installed it to complete our work.  Upon completion and our request for payment, Ms. **** began asking for us to perform additional services that were not specified on our contract or included in any of the work documentation.  When we communicated that all of the contracted work had been performed and that we could provide pricing for the additional work, Ms. **** let us know that we needed to do the extra work because she thought we were too expensive for the work she had approved.
  
  We made numerous calls to arrange a meeting with Ms. ****** property manager to review the completed work but were not allowed access to the property because they said they had a tenant living there.  Most calls were not returned.  Ms. **** and her property manager began requesting additional items to be done including installing sod on the left side of the backyard, installing sod along the left side of the house in the front yard, and trimming the trees.  None of these items were included in the original agreement.  
  
  We were finally able to arrange a meeting with Ms. ****** property manager on December 20 ,2022.  Our inspection showed that we had completed all of the items per our contract.  The property manager let us know that they are not satisfied with the value of the work completed vs the cost.  The customer gave us an ultimatum that we can part ways and she will not pay the balance of what is owed or we do additional work to "meet her expectations".  She could not provide us with what their clear expectations are.
  
  At this point we moved forward with the collections process.
  
  Tell us why here...

  Customer response

  03/24/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, please find my reply in the attached file. Thank you for your kind help!

  
  Regards,
  
  ******

• Initial Complaint

  12/05/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have had *** pest control for a little over a year now with regular treatments. Starting in November of this year I got an ant infestation, and they have come out two separate times to treat, and the problem has only gotten worse. They wanted me to wait another week before a technician with a supervisor could come out and I find that unacceptable. I called to cancel my service and was told I would not receive another bill because I had made my October and November payment together, being that October is not a treatment month and I always pay the month forward not behind. *** is fraudulently trying to bill me for another month when their "service" was not satisfactory of even addressing the issue at all.

  

  Business response

  12/07/2022

  Thanks for speaking to our pest supervisor - we believe it was a good conversation and has allowed us to continue to work on eliminating the ant problem for you. Additionally, we've processed a refund and you should be receiving that in the coming days.

• Initial Complaint

  11/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We decided to purchase a Rodent and Wildlife service program from **** Part of the service included sealing open areas on the roof of our home. On 08/15/2022 *** Home and Commercial did an initial inspection which showed no condusive conditons. Our roof is a roll tile roof. The *** representative told us that if there was any issues they would not get on the roof. Indicating there we not issues *** moved forward with the service. While on the roof the *** technician broke numerous tiles on the roof ,but told us the breakage was minor. Afte the technicianl left we noticed some tiles out of place. We had a roofer that we have previously uses come out take pictures of the damage tiles, left behind work materials and shoddy repair work. These were sent them to **** We attempted to set up a time with *** to come out to inspect. However the only day *** could come back to our property fell on a day when we were leaving the country on a three week vacation. *** being aware of this scehduled a time to come back out upon our return. Due to adverse weather we had our roofer repair the tiles before we left on our vacation. Our roofer had to use all the tiles we had in our inventory plus purchased addtional tiles. Upon returning we met with *** supervisor ***** acknowledge the problem, admitted that the technician did poor work and broke tiles. A week later we got a call from ***************** informing us that they would not refund or pay for any of the costs because they were not able to inspect the roof and damages back on 09/09/2022. *** knew of our siutation before we left on vacation. Finally, on 10/28/2022 *** offered to credit the cost of the service back to our account to use for future services. He did not offer a full refund or to cover any costs associated with labor and tile damage repairs. They also promised us something would be sent in writing, as well as the issue be escalate to upper management. To date *** has done nothing to resolve the issue.

  

  Business response

  11/23/2022

  Thanks for being an *** customer and we're happy to get the matter resolved.

  To that end, we've issued two checks to the customer already and they total $1210.24. We will also issue another check for $464.76 and that will reflect the balance of the full dollar amount requested - $1675. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩