Customer ReviewsforHomePay, Provided by Breedlove

If I could give 0 stars I would. I am a nanny and after ending my employment with a family, the family had my last 3 paychecks reversed and taken from my bank account through **********************. I called them to try to resolve the issue and get my money back but they claimed there was nothing they could do. How is it that they can withdraw money from my account without any reason or proof of wrong doing but can offer absolutely no help in getting it back. They said I would have to speak to the family directly, I explained to them this is not an option for me as these people have made me feel extremely unsafe in the passed and I have even had to get a police ****** to their home to take their pack n play back after receiving threatening messages from the husband. Homepay clearly does not care about the safety or wellbeing of the caregivers.

I'm truly sorry to hear about the situation with your former employer. Please allow me to provide some additional context on why we referred you to your employer to discuss questions or concerns about your wages. We are the payroll and tax service that your employer uses to process your payroll. As such, our role is to facilitate payments and/or corrections as authorized by your employer. Given that we function as the intermediary, any concerns regarding discrepancies in your wages should be directly addressed with your employer. If there's anything else we can assist with or provide additional clarity on, please do not hesitate to reach out.

I closed my account with them in April 2023 (did not know I had to formally close it for them to stop billing me "fees". Have not used their services since November of 2022. In April, they billed me for "fees." Then AGAIN they billed me in July for "fees" even though I have not used them in > 6 months and it's 3 months past the tax filing time. I emailed them both times that this was inappropriate but they just said I closed the account late so that's what happens.

Im sorry to hear that you werent clear on the process to close your account. We strive for complete transparency, especially when it comes to our fees and billing, so we appreciate the feedback and any opportunity to discuss. Regarding your account and billing, I show that you inactivated an employee on 11/28/22 through your online account. As you mentioned, this does not result in your account being closed we dont automatically close accounts because oftentimes our clients need to keep the account open to add a new employee. However, we try to be very clear about this by immediately displaying a pop-up message, and following up with a separate email, explaining that your account is active and providing the steps to either add a new employee or close your account. I see that on 4/3/23 (effective Q2),you closed your account. We bill at the end of every quarter, when the tax returns are due, so the April billing you mentioned was for the Q1 (January-March) tax return and the July billing was for the Q2 (April-June) tax return both returns were due because your account was open in those quarters.Your account has since been closed so that no further tax returns will be due,and no further billing will occur.

From a tax filing perspective, a quarterly return is required by the state (regardless of the amount of wages) to prevent penalties and interest if a state tax account is open, which is why we filed a tax return and you were billed for Q1 and Q2.Again, we strive for complete transparency, so we send an email prior to the end of each quarter letting clients know their account is active and that service fees for that quarter are about to be charged. This email informs a client that returns are required by the state to be filed, even if there are $0 in payroll, and again includes steps to close the account. We also send an email prior to billing any service fees providing an opportunity to call with any questions or account changes.

I understand that you were still not clear about your account status, so well review all of these communications to see if there is any way to improve or add additional clarity.We always strive to provide exceptional client service and a clear, seamless process, so we apologize that wasnt your experience.

Like the other reviewers here, my experience with Homepay was filled with disorganized and irresponsible billing and poor customer service. My account was cancelled over a month ago and today was hit with another $177 fee. They doubled billed me for IRS taxes, causing a huge issue that I had to hire an accountant to fix. They charged me an *** fee multiple times when my account had more than $10k in it. My bank even confirmed that the charges were bogus in a letter to them. Did they refund the *** charges - no. The company clearly does not use best practice when it comes to billing and will find any opportunity to overcharge customers. ************* is a joke. When I spoke to someone about the double billing of the tax situation, she literally laughed and said "whoa that ***** for you." There are many other options out there - DON'T USE HOMEPAY.

My caregiver employee worked 1 day in July before the end of employment. HomePay is charging me for the entire 3rd quarter based on that 1 day. ~$177 They offered to turn the tax work over to me to alleviate the charge. Why couldn't they just charge me for July? Why August and Septemer? Why can't they waive the fee? I feel this is very expensive and highly unfair to charge for 3 months of service when only 1 day was used.

Unfortunately, the state requires that a tax return be filed no matter the number of days or amount of wages paid in the quarter. We do not pro-rate if the account is closed mid-quarter, as the process is the same to file the tax return no matter the number of days or amount of wages paid in the quarter.However, we do offer the option for you to handle the tax filing on your own, in which case we won't **** you for your last quarterly tax filing. Additionally, we closed the account effective Quarter 3 so that we will not need to file a Quarter 4 tax return, and you won't be billed for the remaining quarters in the year. Were very sorry that these fees were unexpected, as we try to be extremely transparent with our billing practices by:1.Including a summary of how our fees are billed on the last page of your registration form, before you become a client.2.Providing an overview of our fees at all times under the HomePay Fees tab of your online portal. Youll see on the HomePay fees tab we indicate We **** at the end of each quarter, and your final **** includes all 3 months of your last quarter. Fees are not pro-rated for mid-month or mid-quarter closures.