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          HomePay, Provided by Breedlove has 1 locations, listed below.

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            Business ProfileforHomePay, Provided by Breedlove

            Payroll Services
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 4 Customer Reviews

            Customer Complaints

            10 complaints closed in last 3 years

            2 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 1/21/2016

            Years in Business: 32

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Business Details

            BBB File Opened:
            2/14/2000
            Years in Business:
            32
            Business Started:
            1/15/1992
            Business Incorporated:
            12/17/2008
            Accredited Since:
            1/21/2016
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Breedlove & Associates, LLC
            • Breedlove & Associates
            Business Management
            • Ms. Stephanea Johnson, Director of Client Services
            Contact Information

            Principal

            • Ms. Stephanea Johnson, Director of Client Services

            Customer Contact

            • Ms. Stephanea Johnson, Director of Client Services
            Additional Contact Information

            Fax Numbers

            • (512) 347-9331
              Primary Fax

            Customer Complaints

            10 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/07/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            In Q2 of 2022 I hired HomePay, a payroll service to handle payroll for a domestic employee who I share with another family. Both of us agreed to utilize their service. I am now facing a fine of more than $200 from the government of ************* because of HomePay's failure to pay a tax on time for Q4 of 2022. HomePay is insisting the failure occurred before I hired them. The ** website and the DC government confirm the underpayment occurred in Q4 2022, after which I had hired the company. All I am asking is that the company pay the fine, and accept responsibility. The company is refusing. I am trying to determine my rights under the law for this issue. It's not an huge amount of money, but the principle is a big one. I'm sick of tech companies getting away with this kind of brazen misconduct. I pay $45 monthly for their service, so I have spent more than $800 since hiring HomePay to avoid problems like this. The Terms of Use for the company is not clear on how to resolve such issues when there is a billing dispute with a tax entity. The company only replied to me when I published a negative ****** review.
            Read More

            Customer Reviews

            4 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Amanda C

            1 star

            07/10/2023

            I closed my account with them in April 2023 (did not know I had to formally close it for them to stop billing me "fees". Have not used their services since November of 2022. In April, they billed me for "fees." Then AGAIN they billed me in July for "fees" even though I have not used them in > 6 months and it's 3 months past the tax filing time. I emailed them both times that this was inappropriate but they just said I closed the account late so that's what happens.

            HomePay, Provided by Breedlove Response

            07/25/2023

            Im sorry to hear that you werent clear on the process to close your account. We strive for complete transparency, especially when it comes to our fees and billing, so we appreciate the feedback and any opportunity to discuss. Regarding your account and billing, I show that you inactivated an employee on 11/28/22 through your online account. As you mentioned, this does not result in your account being closed we dont automatically close accounts because oftentimes our clients need to keep the account open to add a new employee. However, we try to be very clear about this by immediately displaying a pop-up message, and following up with a separate email, explaining that your account is active and providing the steps to either add a new employee or close your account. I see that on 4/3/23 (effective Q2),you closed your account. We bill at the end of every quarter, when the tax returns are due, so the April billing you mentioned was for the Q1 (January-March) tax return and the July billing was for the Q2 (April-June) tax return both returns were due because your account was open in those quarters.Your account has since been closed so that no further tax returns will be due,and no further billing will occur.

            From a tax filing perspective, a quarterly return is required by the state (regardless of the amount of wages) to prevent penalties and interest if a state tax account is open, which is why we filed a tax return and you were billed for Q1 and Q2.Again, we strive for complete transparency, so we send an email prior to the end of each quarter letting clients know their account is active and that service fees for that quarter are about to be charged. This email informs a client that returns are required by the state to be filed, even if there are $0 in payroll, and again includes steps to close the account. We also send an email prior to billing any service fees providing an opportunity to call with any questions or account changes.

            I understand that you were still not clear about your account status, so well review all of these communications to see if there is any way to improve or add additional clarity.We always strive to provide exceptional client service and a clear, seamless process, so we apologize that wasnt your experience.

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