This business has 1 alert
Complaints
Customer Complaints Summary
- 171 total complaints in the last 3 years.
- 96 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/21/2025
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I've been getting charged monthly ***** for something I have no clue of straight out of my bank account.Business Response
Date: 07/22/2025
WTS is a 3rd party ACH processor.
I was able to find your account by your name, all of the information matched what you had given BBB. I cancelled your account and refund you 6 months of charges. You will need to contact Customer Support for further assistance on this matter ************** or email us at ****************************************************************.
Customer Answer
Date: 07/22/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***** *******Initial Complaint
Date:07/08/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been getting billed $16.23 by ************************** since February of 2024. I just now noticed this, and am completely unaware to what this is linked to. When I go to the website it asks for a username which I do not have and it cannot be retrieved. I want to recover as much as possible from what I have been billed and cancel/close annd block any accounts they may have in my name. Please help!Business Response
Date: 07/08/2025
WTS is a 3rd party ACH processor.
I was able to find your account by your name, all of the information matched what you had given BBB. Your account is cancelled, and you were refunded 6 months of charges. You will need to contact Customer Support for further assistance on this matter ************** or email us at ****************************************************************.
Initial Complaint
Date:07/07/2025
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ive been getting billed $15 for the past 4 months. Im not sure what WTSEticket is but I would just like these recurring payments to stop.Business Response
Date: 07/07/2025
:WTS is a 3rd party ACH processor.
I was able to find your account by your name, all of the information matched what you had given BBB. I cancelled your account and refund as you requested. If you need any further assistance on this matter, please contact Customer Support ************** or ****************************************************************.Customer Answer
Date: 07/07/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
****** *********Initial Complaint
Date:07/01/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Since Jan of 2024, I have been getting charged from ************************** without ever signing up for anything and not being able to chancel. After doing research this seems to be some level of scam that somehow entered my bank account. The charges have been for $16.52Business Response
Date: 07/01/2025
WTS is a 3rd party ACH processor.
I was able to find two accounts by your name, all of the information matched what you had given BBB. I cancelled both accounts and refund you 6 months of charges on both. You will need to contact Customer Support for further assistance on this matter ************** or email us at ****************************************************************.
Initial Complaint
Date:06/30/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ever since 11/27/2024 *** been receiving a monthly $14.99/month charge to my checking account. I do not know what this is even for and I want to cancel and get my money back. Additionally, they require banking information on their website to try to cancel. Please help.Business Response
Date: 06/30/2025
WTS is a 3rd party ACH processor.
I was able to find your account by your name, all of the information matched what you had given BBB. I cancelled your account and refund you 6 months of charges. You will need to contact Customer Support for further assistance on this matter ************** or email us at ****************************************************************. (edited)
Initial Complaint
Date:06/17/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently noticed a continuing monthly charge being withdrawn from my account of $9.98 per month and I have no idea what it is for. It shows - ETM************ ETM************ - WEBPAYMENT. I have tried calling the ************ and there is always a wait of an hour and they do not call back after I have left messages. Looking for help in getting the charge stopped?Business Response
Date: 06/17/2025
WTS is a 3rd party ACH processor.
I was not able to find your account by your name, and none of the information matched what you had given BBB. For further assistance on this matter, please contact Customer Support ************** or ****************************************************************.Initial Complaint
Date:06/10/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My bank only shows the transactions up from the dates loaded. No idea what Im being charged for. Cant login to your website and I want my money back!Business Response
Date: 06/10/2025
WTS is a 3rd party ACH processor.
I was able to find your account by your name, all of the information matched what you had given BBB. I cancelled your account and refund you 6 months of charges. You will need to contact Customer Support for further assistance on this matter ************** or ****************************************************************.Initial Complaint
Date:06/02/2025
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Every month since November 2023 a direct withdrawal of $16.52 has been taken from my checking acct I never authorized that and I have no idea what its for or from .I want my money back my name is ****** w ****Business Response
Date: 06/02/2025
WTS is a 3rd party ACH processor.
I was able to find your account by your name, all of the information matched what you had given BBB. I cancelled your account and refund you 6 months of charges. You will need to contact Customer Support for further assistance on this matter ************** or ****************************************************************.Customer Answer
Date: 06/03/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
****** ****Initial Complaint
Date:05/30/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a ACH debit charge in the amount of $156.83 from **************************. I never provided my account information or made a purchase from this merchant. I have reported this charge as fraud to my banking institution.Business Response
Date: 05/30/2025
WTS is a 3rd party ACH processor.
I was able to find your account by your name, all of the information matched what you had given BBB. I cancelled your account and refund as you requested. If you need any further assistance on this matter, please contact Customer Support ************** or ****************************************************************.Initial Complaint
Date:05/27/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company has been charging my bank account since December 2024. $14.99 every month. When I went to their website to try and cancel whatever it is and figure out why they had been taking my money. It is impossible to fill the required information since I dont know what the charges are even from. Contacting them has been impossible as they dont answer any available contact information.Business Response
Date: 05/27/2025
WTS is a 3rd party ACH processor.
I was able to find your account by your name, all of the information matched what you had given BBB. I cancelled your account and refund you 6 months of charges. You will need to contact Customer Support for further assistance on this matter ************** or email us at ****************************************************************.
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