ComplaintsforAffinipay

• Initial Complaint

  04/10/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Lawpay is an extremely incompetent company. Our account has been canceled with them for more than three weeks but they are still sending automated payment reminders to our clients. We called them to disable them, but they keep sending them. It appears to be harrassment because their platform is not very good and virtually unusable. It is NOT a good or trustworthy company. They do not want any forms of payment unless you pay them directly so that they make money. It is a horrible company, STAY AWAY, YOUR LICENSE IS NOT WORTH IT WITH THEM. Thankfully, our clients see how incompetent they are and are ignoring their payment reminders, which for some reason were not disabled when our account was closed. We cannot even log into our account to just mark the invoices as paid and resolve the situation because its closed!

  

  Business response

  04/10/2024

  We sincerely apologize for the frustration and the inconvenience this has caused you and your clients. We recently made some updates to the LawPay Pro software which created the bug youve experienced. We have now remedied this issue. No further payment reminders will be sent to your clients. 

• Initial Complaint

  11/14/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  The lawyer sent bills, and I paid all but one, waiting for him to take action. The company/site allowed him to manually charge my card on file for that unpaid bill. He has refused to refund, and the company claims helplessness. Their flawed system, in my view, enabled theft, and this must be reimbursed. Resolution needed. Transaction ID: ********.

  

  Business response

  12/05/2023

  AffiniPay only provides a platform for an individual to pay the professional they are working with and ALL transactions can be disputed by the bank that provided you the card.  We suggest that you reach out to your card provider and request to dispute the transaction.

  Customer response

  12/06/2023

  Complaint: 20870374
  
  I am rejecting this response because:

  I refuse to accept the excuse that I should have contacted my bank to decline the charge. The central issue remains: their system facilitated this theft by enabling the recipient to forcibly charge my card. Their system is responsible for allowing such actions, and they should be compelled to reverse an unauthorized transaction.
  
  Regards,
  
  *********************

  

  Business response

  12/07/2023

  We understand your frustration here.  This issue is between you and the lawyer you hired to do work for you unfortunately.  The software just provides a vehicle for the two parties to conduct commerce.  If you are unsatisfied with the services you received, call the number on the back of your credit card to dispute the payment.  We are very sorry for your inconvenience.

  Customer response

  12/08/2023

  Complaint: 20870374
  
  I am rejecting this response because:

  The core issue is being evaded. The website/company permitted a fraudulent charge, which I consider theft, to occur. Even after being made aware of it, they have feigned powerlessness and shifted the responsibility onto me, the victim.
  Legally, it is the company's responsibility to ensure that charges are properly authorized. The fact that their system permits this to be circumvented, leading to fraudulent charges, is deeply concerning. In the words of my lawyer, "We attempted to reconcile that by recharging the card." He should not have the capability to forcibly charge my card.

  I firmly believe that the company is obligated to rectify this theft, and legally, the responsibility rests with them.
  
  Regards,
  
  *********************

• Initial Complaint

  07/20/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Our office was looking for options for billing software, so I took a survey while investigating this particular software. This business has contacted me 7 times to thank me for taking the survey. After the 3rd call I politely asked them to stop calling and to remove me from their contact list. They still have not done so. I want them to cease their communications with our office immediately.

  

  Business response

  07/20/2023

  I apologize for your experience here.  I promise you we take "do not contact" requests very seriously.  Please feel free to reach out to our support team at ************** if you experience this issue moving forward.  

  Customer response

  07/20/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  After receiving the 9th phone call, I was able to obtain more information and found that Biz Tech Insight was the company used to conduct the survey.  I will be filing a separate complaint against them as I believe they should be held responsible for this situation as well.

  Regards,
  
  *******************

• Initial Complaint

  05/22/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On 5/10/2023, AffiniPay initiated an unauthorized ACH transaction through ***** Fargo to withdraw $1000 from our business account at NFCU. This is a fraudulent transaction since we never authorized any withdrawal by AffiniPay. AffiniPay withdrew the money on behalf of H&L ********** Services, which we have never done business with in the past. We called AffiniPay to request proof of authorization, but they will not return our calls. Our bank has also called AffiniPay and the response was that they have the alleged authorization without providing proof that such authorization exists. Such authorization does not exist since we have never given it to AffiniPay or H&L ********** Services. We are seeking a refund of the $1000.

  

  Business response

  06/08/2023

  Dear Amr,
  
  We are very sorry for the inconvenience you have experienced.  H&L ********** Services was a fraudulent business that opened up a merchant account on our platform and ran several stolen bank accounts through as payments.  As soon as we recognized this activity we shut down the merchant account and attempted to issue refunds for any payments made.  In the case of the $1,000 payment from your Navy ******************** account, we attempted to refund it two different times and each attempt was blocked by Navy ********************.  This was likely due to the original transaction being flagged on their end.   We are anxious to get this wrapped up as well so please contact our *************** at ************** or have Navy ******************** send an "RDFI Authorization Request" to ***** Fargo for the payment and we will happily ***** a return of the $1,000.

• Initial Complaint

  05/04/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  First time since being with LawPay I received a "Statement" allegedly from AffiniPay showing the amount of $46.51 to be automatically deducted from my operating account. In addition, LawPay automatically deducted $20 from my operating account for the program fee this month. Since being with LawPay the monthly charge to use their services has been deducted from my operating account. Not until this "Statement" dated May 2, 2023 have I had funds deducted twice from my operating account.

  

  Business response

  06/09/2023

  Hi *******,

   

  We apologize for the confusion. Your account was migrated to our new billing system on April 8. With this new billing system the bank descriptor is AffiniPay, parent company of LawPay. The $46.51 debit covered April processing fees as well as the $20.00 monthly fee. There was a billing issue causing the $20 monthly fee to be charged on both the old billing system and new billing system. A refund has been issued to correct the double billing.

• Initial Complaint

  10/07/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have been repeatedly overcharged and excessive fees have been extracted my business checking account. Affinipay, though its Lawpay service appears to be engaging in unscrupulous business practices. The charges appear randomly and the explanation provided by their staff is inadquate.I would like a refund from all penalties and late fees and a full accounting of all of the funds extracted from account in the last year.Here is the latest example of a charge randomly extracted from my account, taken only days from a prior $100.00 charge taken from $150.00 payment made to me through their service. They are extracting more than the actual fees at this point, rendering the service pointless.I have disputed the last several charges with them and have cancelled the service. I further believe their fee collection methods are designed to extract maximum fees rather than provide the customer with credit card processing. I do not receive banking services from them, just credit card processing. The fees collected are excessive.Oct 7, 2022MERCH SVC-BKCRD ADJ- $61.97

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩