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Business Profile

Payday Loans

Cash Advance USA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payday Loans.

Complaints

This profile includes complaints for Cash Advance USA's headquarters and its corporate-owned locations. To view all corporate locations, see

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Cash Advance USA has 2 locations, listed below.

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    Customer Complaints Summary

    • 11 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/22/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received this email and I believe its fraudulent. There is no way to contact this company. When i ****** the only number they have is not working. I do not believe this is legit/ accurate/ true. I never took a loan from this company. From: ******* ***** **************************************** Sent: Thursday, August 22, 2024 10:41 AM To: ******, **** M <***************************************>Subject: "Overdue Loan Payment Reminder"Creditor: Cash Advance USA Name: **** ****** Loan Account: PDL-*********** Email: ********************* Loan Amount: $400.00 Total Outstanding: $1045.67 One-time Settlement: $450.00 Good Morning ****, Caution - External Email **************************************** Report this Email Quick response Emergency response Tips Creditor: Cash Advance USA Name: **** ****** Loan Account: PDL-*********** Email: ********************* Loan Amount: $400.00 Total Outstanding: $1045.67 One-time Settlement: $450.00 Good Morning ****, After sending you several Emails, we have not received any response from your side; it seems you are clearly avoiding this legal ********** still have not repaid the loan that you have taken from Cash Advance USA.Unless payment of this amount is received by the undersigned no later than Friday August 23, 2024, a lawsuit will be brought against you in the Commercial Claims part of City Court in order to obtain a judgment against you.The case will be downloaded on Tuesday, September 10th, 2024. If a lawsuit is commenced, you will be notified of the hearing date and you will be entitled to appear at the hearing and present any defenses you may have to this claim.The settlement amount for your case file is $450.00. Thank you. Warm Regards Manager - Collections Cash Advance USA

    • Initial Complaint

      Date:08/21/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I keep getting emails like this I do not know who this company is Ive been reading that this is a scam Critical: Your Unpaid Loan Requires Urgent Resolution Creditor: **************************** Amount Due: $828.00 (Unpaid Loan)Docket File : 8:14-CP-721644-FDC Mode Of Payment: Online Pay Off Today: $340.00 (60% Debt Reduction) Attention,We are as a result of informing you that our client is going to file a legal case against you at **************. Your total outstanding with late charges, interest charges, and other charges has been reached to $828.00 is more than enough to file a lawsuit. As advised by our client. We are at this moment, giving you notice before filing this case. Unfortunately, by ignoring these warnings, you are damaging the excellent credit record you had previously maintained with the company. Besides, you are incurring additional expenses for yourself and us. Be notified that documents are being prepared for the issue of summons regarding the above debt.Judgment in this matter may lead to:(i) Additional legal costs being charged.(ii) Entry on the COURT JUDGEMENT REGISTER, making it difficult to obtain future credit. You will receive a legal notice at your address within the next seven business days if this case remains unresolved. It is essential that you immediately settle this account by sending money for the full amount. The consequence of ignoring this notice could be severe. This is also to inform you that the creditor has all the rights and authorities to notify the employer about what you have done in the past and what will be the results once the case is downloaded and *********** discuss the payment plan or settlement option, you can contact us at email: mailto:******************************************** Settlement Amount: $828.00 Payment Plan: $28.00 Every Two Weeks ===========================60% DISCOUNT Offer In Compromise: $340.00 Today (This will be considered as a paid in full)

    • Initial Complaint

      Date:05/03/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a fraudulent demand from an individual claiming to be ******************************, from an email address listed under a "*************************", supposedly representing ******* Law Firm LLC, alleging I owed an outstanding debt of $1,210 to Cash Advance USA. The communication threatened severe legal actions and significant consequences if I did not settle the debt within five hours. The email listed extreme measures such as wage garnishment and legal suits demanding up to $1,745.75 excluding attorney fees.I understand that this MAY not be sanctioned under the company, however, this person has used the company's platform to levy these accusations, which has also happened to me before under the guise of "Ace Cash Express".This is not the first occurrence of such fraudulent activity directed at me. A similar claim was previously made and was definitively proven to be unfounded and fraudulent. Despite this, the same type of fraudulent demand has been issued again, continuing the deceptive practices.I have documented and reported previous instances to the Better Business Bureau (BBB) and the ************************************ (CFPB), highlighting the fraudulent nature of these claims. In response to this ongoing issue, I have taken additional steps, including recording the ** address associated with the fraudulent emails, to aid in further complaints to regulatory authorities.The threats issued in the communication violate the Fair Debt Collection Practices Act (FDCPA) by making false or misleading representations and employing unfair practices in the attempt to collect a debt. I am requesting immediate cessation of all fraudulent claims and deceptive communications against me, failing which I will escalate the matter further to legal and regulatory bodies. This situation is being taken with the utmost seriousness to prevent any further fraudulent activities and protect my consumer rights.

    • Initial Complaint

      Date:11/28/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Have been trying to get my title back loan was paid off in March. I sent compliance the proper paper work. They acknowledge Nov8 they received it. Can't get anyone to call me I need my title Person name is ***********************-***** is who I talked to

    • Initial Complaint

      Date:11/06/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was contacted by a lawyer for cash advance USA . Saying I'm in a default of a $4,867.00 loan that I never took out or applied for this is like the 5 th email I have gotten from them stating if I don't pay it I will be charged with theft by deception & a slew of other charges this always happens around the holidays but reading comments i see other have the same problem with them. This is a scam to a total degree of scams

    • Initial Complaint

      Date:09/19/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have received two emails from two different people claiming that they work with a law firm that represents cash advances ***. GRANTED THEY WON'T TELL ME WHAT LAW FIRM THEY WORK FOR JUST THAT THEY REPRESENT THIS COMPANY. They say I took out of payday loan for $400, they won't give me any details just that if I don't provide them with paying it plus interest then they're going to take legal action. Everything I've found says this is a scam. I'd watch out for any emails from this address: legallonerecovery23

    • Initial Complaint

      Date:08/31/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They are harassing me to pay off some loan I personally never received or filed for and I would like to do something about them before they charge my account that I did not give them permission to get into and I would love to see where they are getting their information on me and stop this from happening to anyone else

    • Initial Complaint

      Date:07/31/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received this email from a company that I do not know. It is from CASH ADVANCE USA I have never taken a loan out with them and they claim I owe. This is a suspicious email and Im afraid. This person behind this needs to be tracked down. I called the number and the call disconnected.

    • Initial Complaint

      Date:06/12/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received an email saying I had a delinquent account with them and if not paid today they are going to file court case. I have never had a loan with this company before. REQUESTED AGREEMENT TO SHOW I HAVE THIS LOAN AND THEY NEVER RESPONDED.

    • Initial Complaint

      Date:05/10/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recieved an email from this company stating they were going to turn the collection over to legal for an outstanding loan. Never had a loan with this company. Never have been contacted before by this company, Never provided any details regarding this supposed loan before. Asked for them to provide me with all the details and they said no. Thinking this si some sort of scam or something.

    Cash Advance USA is NOT a BBB Accredited Business.

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