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Business ProfileforNadine West, Inc.
Current Alerts For This Business
BBB files indicate Nadine West has a pattern of complaints and customer reviews alleging consumers return unwanted or unordered items within the required time frame and are offered store credits toward future purchases, rather than their requested refunds. Consumers also allege they receive items after cancelling their subscriptions and Nadine West fails to issue refunds after the return of those items.
In July 2022, BBB submitted a written request to the company encouraging them to address their pattern of complaints. However, as of July 2023, BBB conducted a follow-up investigation and concluded the pattern of complaints previously noted remains.
As a result, BBB submitted a written request to the company seeking additional information including how they intend to address the pattern identified within consumer complaints and customer review data. BBB will update this profile with any additional information, including any business responses, when it is available.
For more details regarding disputes received by BBB, please visit the complaints tab of this business's BBB Business Profile.
At-a-glance
Related Categories
Overview
Products & Services
Business Details
- Location of This Business
- 5150 Broadway St. #500, San Antonio, TX 78209
- BBB File Opened:
- 10/24/2016
- Years in Business:
- 11
- Business Started:
- 5/16/2012
- Business Incorporated:
- 8/11/2014
- Type of Entity:
- Corporation
- Business Management
- Mr. Ben Munoz III, Director
- Ms. Hayley Sharp, Project Manager
- Contact Information
Principal
- Mr. Ben Munoz III, Director
Customer Contact
- Ms. Hayley Sharp, Project Manager
Customer Complaints
1,495 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
04/23/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Customer Reviews
758 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Julia P
05/03/2024
Nadine West, Inc. Response
05/04/2024
Thank you so much for your incredibly kind words and positive review! We are thrilled to hear that you find our staff to be the greatest, caring, and understanding. Providing assistance when our customers are facing challenges with payments is a top priority for us, so we're glad to know that you found our team to be very helpful.
It's fantastic to hear that you find our prices fair and reasonable for the quality of clothing and accessories we offer. We strive to provide the finest wear at affordable prices, and we're delighted that you appreciate our efforts.
We are truly touched by your loyalty and support. Getting to know our customers and selecting the perfect items for them is what we love to do. Your satisfaction is our ultimate goal, and we're overjoyed to hear that we've been successful in keeping you happy.
Thank you once again for choosing Nadine West for your clothing needs. Your feedback means the world to us, and we're honored to have you as a valued customer. If there's anything else we can assist you with, please don't hesitate to reach out.
Warm regards,
******
Nadine West **************** Team
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