Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vehicle was purchased without knowledge of a transmission issue. Dealership said the vehicle was a QUALITY vehicle. Not true. Within in 3 months had to replace the transmission.

  Business Response

  Date: 06/05/2025

  this vehicle was sold to customer "as-is".  the customer even signed a  "CHOICE" vehicle disclosure that made it very clear that the vehicle needed repairs and we would NOT be responsible for those repairs.  I have attached a copy of that "CHOICE" disclosure along with the "AS-IS" disclosure signed by customer.

  Customer Answer

  Date: 06/05/2025

  Complaint: 23307841
  
  I am rejecting this response because:
  The document signed was a standard No Warranty document. At NO TIME did anyone at the dealership state that any issues existed OR that any repairs would be necessary within 3 months of ownership. If ANYONE had slightly suggested that the vehicle was in need of any repairs at all, I would have walked away. I would never buy a defective vehicle for my daughter! They knew I had $10,000 in cash to pay and if they knew thousands more were needed in repairs, then they deceived me. We will never go to that dealership again, nor will we tell others to. Thank you. 
  Regards,
  
  ******* ********

• Initial Complaint

  Date:05/02/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a used car with this dealership on 2.27.2025. Went through all the legal process and paperwork to get my car financed.2 weeks into the contract of my car, the dealership was harassing me to send them more paystubs of my job, which I found confusing. However I went ahead and send them another one which I wasnt supposed to because those documents was provided with my previous employment prior to getting the approval on the loan and financing.Another week later only to get a call from the Director of the dealership to return their car, because according the him the contract was voided which they didnt communicated that to me during their requests. I told them I would be glad to return their car if all of my money was refunded including the money I spend on a 6 months vehicle insurance contract. They have refused to give me my money back.

  Business Response

  Date: 05/10/2025

  Mr. ******* completed a fraudulent credit application in attempt to purchase this vehicle.  The vehicle has been reported stolen and this case has been turned over to the ************************

• Initial Complaint

  Date:03/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/7/24, I purchased a used vehicle from Roger Beasley Mazda. During the transaction, I specifically asked if the car had two keys. The sales manager assured me that he would bring the 2nd key once the paperwork was complete. While completing the documents, including the "We Owe You" form, he implied that the second key was available, leading me to believe it would be provided before I left the dealership.However, when I was ready to leave at 6:55 PM (having been there since 12:38 pm), the manager stated he could not find the key. He told me to return the following week to have one made when their "key guy" was present. I said I lived in ****** and wouldn't be able to return until the following month.1/28/25, I returned at 10:17 AM and left my vehicle to have the key made. At pick up on 1/30/25 I was told that the key hadn't been made because it was not listed on the "We Owe You" form. I asked the salesman to speak to the manager who admitted the dealership had agreed to provide the key but then stated it was a specialized key not in stock. I was told they would order the key and have it ready when I returned to *******3/6/25, I returned and was told that although they had the key, the technician needed to program it only worked on Tuesdays, and the Thursday technician could not create it. To make things right, they promised to send an independent contractor to my home in ****** between 3/9-3/14 to make the key.3/11/25, I was told the tech can't come to ****** and that I need to return to ******. This is completely unacceptable given the circumstances and the dealerships repeated delays and miscommunication.They have repeatedly failed to honor their word, wasted my time, wasted my money, and made multiple unfulfilled commitments. This situation should have been resolved months ago. I expect immediate resolution and full accountability for their failure to provide the key as promised at the time of sale.

  Customer Answer

  Date: 03/24/2025

  Better Business Bureau:

  Dear BBB,
  

  
  My complaint ******** regarding the 2nd key for a vehicle purchased at Roger Beasley Mazda South in ******, ** has been fully resolved and I am now a very happy customer! I would like to have the complaint fully removed from their record. Really and truly their service, up until the point of the issue (now resolved), was fantastic and I don't think this should hinder their customer service record. The general manager was incredibly responsive once the complaint was received and the issue was immediately resolved and I was able to pick up my 2nd key in ****** today. Please let me know if you need any additional information from me

• Initial Complaint

  Date:12/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a used ***** Accord 2010 from the dealer on 10/26/2024 and I paid the car full price in cash. After almost four months I haven't received the car title nor the number plates.I am not getting an explanation from the dealer for why is the reason. No actions is taken by the dealership also they are not responding to my emails or returning my calls.

  Business Response

  Date: 01/08/2025

  Plates were available Monday January 6.  I believe customer has already picked them up.  ***** Title will be mailed directly to customer by the ** **************************** in 2-3 weeks

  Customer Answer

  Date: 01/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******* ************

• Initial Complaint

  Date:10/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Some service agents atRoger Beasley Mazda South service department are unprofessional, inconsistent, coercive, & deceptive. Sometime in recent past I have had to dispute with them over an item they replaced that fell out because they did not securely replace it properly (a black flap over the right wheel tire). They still wont replace it after it fell out at HEB. Recently, I have had to dispute with them on October 16, ********************************************************** They tried 2 charge me almost two grand for a clutch master & a slave cylinder & around another twenty six hundred for a clutch! As if I am an ATM machine! On top of that, one of my hubcaps is missing despite its last location being in the back seat of my vehicle because the Zaben tow truck driver put it there but failed to disclose to me after he parked my car cockeyed at the Mazda dealership. That tow truck driver took a multitude of pictures of my car too. I was impelled to express my dissatisfaction with the initial service agent who basically did not even acknowledge me when I arrived to pick up my vehicle, his blatant lie about the location of my vehicle, & the unexplained bill for another twenty six hundred dollars for a clutch. The service department manager did bring the first bill that was nearly $2000.00 down three hundred dollars. However, when I got my car back it wreaked of CO2, the hubcap was missing, & the car drove very differently from the week before I discovered the clutch was broken. It was as if the car was altered in some way because I know it never drove that way before. I believe I was retaliated against because I made a complaint. My car has less than a hundred thousand miles on it! Its mainly driven within the city. Also, the integrity of the check I provided was questioned by the service department manager. He asked me to read the license number out loud because he stated it looked like two numbers were missing! I refused to be insulted & demeaned anymore!!!!!!!

  Business Response

  Date: 11/12/2024

  The issue with the black flap over the right front wheel:
  
  On 7/26/2021 RO ****** We replace the Passenger front splash shield and fender liner.
  We had an issue with this repair and had to refasten it.
  
  On 2/23/2022 RO ****** we replaced the fender liner on the drivers side for damage again.  We did not charge custoemr for this repair.
  
  On 5/1/2023 RO she returned and said the same fender liner had fallen off.

  
  She had actually hit something and damaged the bumper to the point we could not reinstall the part.

   

  The issue with the clutch.
  
  On 10/11/2024 RO ****** the vehicle was towed in for the clutch pedal going to the floor. The vehicle was not drivable. We quoted and received authorization to replace the clutch master cylinder as the primary failure (Plastic push rod was broken) and the slave cylinder as precautionary. The customer also authorized and oil change and a valve cover gasket. Once the vehicle was drivable the Tech noticed that the clutch was starting to slip. We then contacted the customer to explain the situation. She did not respond but came directly to the dealership. After feeling that she was ignored ***** took over the conversation. He explained the situation and reduced the $1750.00 bill to $1450.00 approximately.
  He also gave her a greatly reduced estimate approximately $1200.00 for the needed clutch repair.
  She is fully aware of this and has a written copy of that estimate according to *****.
  The C02 smell she is complaining about is likely a burning smell from the clutch.
  
  She has had the clutch master and slave cylinder replace previously 6/10/2019 RO 604869
  
  The customer stated when she left that she was surprised and thankful that we would do what we did.
  

   

  The issue with reading the check:
  
  The check was made out by her father and there appeared to be 2 digits missing from his DL#.
  ***** asked her to verify the DL or read to him our loud in case he was misreading something.
  This happened in his office not all out in the open.

   

  The issue with the hub cap:
  
  When the vehicle arrived, our photos show it in fact only has one hub cap.
  Unfortunately, we did not take pictures of the interior, so we do not know if another one was in there.
  The car was not parked cockeyed according to our pictures.
  

   

  
  

• Initial Complaint

  Date:04/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ABOUT A MONTH AGO I TOOK MY 2019 CX-5 INTO THE **** BECAUSE MY DRIVERS HEADLIGHT WAS FLASHING WHEN I WOULD USE MY SIGNAL LIGHT. I PURCHASED THIS VEHILCE IN SEPTEMBER OF 2022 WITH 21K MILES AND I WAS TOLD IT WAS CERTIFIED PRE OWNED. ONCE ROGER BEASLEY MAZDA SOUTH TOOK A LOOK AT MY VEHILCE THEY TOLD ME IT NEEDED A NEW HEAD LIGHT, BUT IT WAS NOT COVERED UNDER THE CERTIFIED PRE OWNED CONTRACT BECAUSE IT WAS AN AFTER MARKET HEAD LIGHT. MY FIRST QUESTION WAS "WHY DO I NEED TO PAY TO REPLACE THE HEAD LIGHT WHEN I PURCHASED THE VEHICLE WITH THE AFTER MARKET HEAD LIGHT ON IT ALREADY?" OF COURSE THEY DIDN'T RESPOND TO THAT!I ENDED UP EMAILING THE ** ABOUT THE ISSUE AND THE BEST THEY COULD DO FOR ME WAS COVERING THE INSTALL FEE AND HALF OF THE HEAD LIGHT WHICH PUTS ME OUT OF $300. IF THE HEAD LIGHT WAS GOOD ENOUGH TO BE CERTIFIED WHY ISN'T IT GOOD ENOUGH TO BE COVERED UNDER THE CONTRACT? THIS IS THE THIRD ISSUE **** HAD WITH MAZDA, FIRST WAS THE *** I GOT THAT WASN'T EVEN PROGRAMMED TO MY VEHICLE AND THEY MADE ME JUMP THROUGH HOOPS TO GET THAT FIXED, NEXT WAS MY TRADE IN, I'M NOT SURE WHO INFORMS THE *** WHEN SOMEONE BUYS IT, BUT I ENDED UP GETTING A TICKET FOR THE 2022 KIA ***** IN OCTOBER WHEN IT WASN'T EVEN IN MY POSSESION, LASTLY THERE IS THIS HEAD LIGHT ISSUE THAT AGAIN I'M HAVING TO TAKE CARE OF. **** ASKED FOR A COPY OF THE *** CHECK LIST AND OF COURSE YOU'VE GUESSED AGAIN, I HAVEN'T RECEIVED IT NOR DID I GET A COPY AT TIME OF PURCHASE. I'M REACHING OUT AS MY LAST RESORT TO SEE IF I CAN GET SOME KIND OF HELP WITH THIS DEALERSHIP BECAUSE NO ONE SEEMS TO CARE TO DO THE RIGHT THING!

  Business Response

  Date: 05/16/2024

  It is the consumer responsibility to inform the ********** of ***** Vehicles when they trade-in or dispose of their vehicle.  Otherwise the ********** of ***** Vehicles will not become aware until we sell and process the registration paperwork.

  ************** came to Mazda South approximately 6 months after his Certified Pre-Owned warranty had expired.  His headlight was no longer covered under warranty because of this expiration.  Instead of charging ************** full retail of around $1100 we agreed to waive the 2.5 hours of labor costs and split the cost of the headlight.  ************** agreed and authorized us to complete the repair for $389.

   

  Customer Answer

  Date: 06/02/2024

  Complaint: 21640236
  
  I am rejecting this response because:

  I brought my Mazda into the dealership in October of 2022, a month after purchasing it because of headlight issues. I provided pictures and the reason I was bringing it in (as you can see in the screenshots). It had about 20 something thousand miles when I brought it in, which means it was under warranty! Obviously they didnt take the time to look at my headlight otherwise they wouldve caught the fact that it was aftermarket! I think they just looked at it and said well its not there now so we couldnt duplicate his concern! 

  Even if they did take care of the labor for the headlight and cut the cost in half, why should I have to pay anything? The headlight was good enough to get the vehicle certified, which means it should be good enough to get covered! They need to step up and make it right! 
  
  Regards,
  
  *************************

• Initial Complaint

  Date:04/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle with a 12 month warranty/****** mile warranty. I started having issues with a repair in November 2023 that was done on the vehicle in March 2023 I called to have the warranty cover the repair, because from my calculations I was still under ******. The company asked my milage and I told them my current mileage. I proceeded to make the repair appointment. The lady on the phone told me the mileage when the repair was completed happened at ******* miles, and that I would have to pay for diagnostic and repair being out of the ****** mile window. Which was surprising to me because that would have put me off by thousands of miles. I should have still had about 500 miles until my warranty ended. Still unsure about the information being correct I emailed the dealerships attorney to verify the mileage. They verified a while later that the mileage was *******. I drive my vehicle for work, so by the time the attorney returned my email I was over and now out of warranty. The dealership asked me for my current miles, and purposely told me a mileage that would put me out of my covered repair window. I contacted the attorney and have tried to resolve this with numerous attempts, which have all been ignored.

  Business Response

  Date: 04/05/2024

  ************** is clearly confused.  The vehicle was purchased "as-is" with no warranty of any kind.  see attached

  Customer Answer

  Date: 04/07/2024

  Complaint: 21533694
  
  I am rejecting this response because: I have emails from the dealership stating my warranty on the installed parts and an email from the attorney assistant stating the parts that were installed.
  
  Regards,
  
  *************************

  Business Response

  Date: 04/08/2024

  ************** purchased the vehicle "as-is" with no warranties.  I have already provided a copy of the document that ************** signed at the time of purchase indicating that she was aware the vehicle did not include any type of warranty.

• Initial Complaint

  Date:03/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased the vehicle On February 19th 2024. We paid 3000 dollars down on a 2008 ****** tundra left off the lot with an approval FINALLY. We were waiting all day bc and given hope 2 times that a bank would finally except us for a auto loan with out a co-signer and with out trading in our current vehicle. The dealer made the mistake over and over again of throwing our current vehicle into the deal trying to convince us to trade in when we were on a search for a second vehicle. Long story short they found us a contract with a bank we left the lot with the truck it was officially my husbands. Just for 2 weeks later them to call us in to find out they ran my husbands credit over and over again during that day without our permission to find another bank to finance the truck. They also instead found us financing with higher payments and higher interest that was ridiculously high and not worth it. On the day of purchase we asked if a co-signer would be the better route and instead of telling us yes they took our money and went with it

  Business Response

  Date: 03/18/2024

  We have already refunded their $3k down payment.  They signed an agreement allowing us to pull their credit in order to secure financing for a vehicle.  We ultimately could not provide them with satisfactory financing because they were unable to verify their stated income

• Initial Complaint

  Date:06/29/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 05/2023 I bought a new vehicle from South Mazda. I am making payments on a new vehicle that is not running. I have been trying to cooperate with the dealership to no avail. They are willing to cooperate some but running around with more excuses, I got my loan company involved to assist with the matter so I don't get ripped off. from the dealership. The dealership will not work with me on the required paperwork needed from the loan company. I don't trust South Mazda to come to a resolution they are wasting my time. Come in and we will take care of the paperwork. I went in already and nothing is solved. I want to work with the loan company for which i send a detailed e-mail to Mazda South but they don't want to cooperate with the required items. They are going to have to figure something out I am not going to walk into their location and sign anything. I am sick of their games. I want an off-site location to do the final paperwork maybe at an attorneys office or somewhere away from South Mazda

  Business Response

  Date: 07/12/2023

  Sometime in March **************** placed a deposit on an incoming car 2023 Mazda CX-30 vin# *****************, The car arrived early April and on 4/8/2023 we signed him up on the deal and he took delivery of said vehicle. We even tinted his windows for him for free since he was dissatisfied with how long it took for the car to arrive from Mexico. We have no control over shipping or transporting of cars from the manufacturer.
  
  

  Obviously, the mechanical failure on his new vehicle was not caused by Roger Beasley Mazda of Georgetown or Roger Beasley Mazda South; we are simply trying to facilitate the repair of his vehicle at this time.
  

  In an effort to keep **************** happy we contacted Mazda to locate an incoming car that is the same MSRP as his and have it put into our inventory pipeline to see if we can trade him out of his vehicle waiting for part into a new virtually identical vehicle.  

  Once his product specialist reaches out to Mr. Aiello to discuss this scenario they begin discussing  trading him into another CX30 with a higher MSRP then the original one. Again in effort to help the customer we put together a proposal giving him what he paid for his car and providing employee pricing to help offset the cost difference.  By giving Mr. ***********;this much money for his car, the dealership would likely lose several thousand dollars reselling his trade because it was now a used car as opposed to **************** we had no problem with this as we were trying to keep our customer happy. 
  

  None of this seemed agreeable to **************** and he declined our offer and accused us of being unprofessional throughout this process.  He actually sent a letter to Mazda *** suggesting that our General Manager should be terminated.  A week or so later he apologized and then wanted to accept our previous offer.

  As a Mazda dealership we have gone above and beyond what would be considered reasonable to resolve this problem that belongs to the manufacturer - at this point we believe it is best for **************** to deal directly with Mazda *** who has suggested his only option is to wait for the parts to become available to repair his vehicle.

   

   

  
  

  Customer Answer

  Date: 07/12/2023

  Complaint: 20255676
  
  I am rejecting some part of this response because: at one point I was dealing with them they said, they would honor deal in an email. They never mentioned to you BBB that they South Mazda after they agreed they had to THINK THIS OVER AGAIN.  I never heard from them again. I am now probably stuck with a vehicle that *** never run right and don't really want anymoreI. They have their money and I have a car that might be a lemon. Of, course I am not happy. If you paid $26,500 and it is not running would you be happy. Even if there were a mistake in communication.. i think as a business they should probably reconsider and go back to the deal with was promised in the emails. they don't want to take an extra accountability. bottom line they have there money I  PROBABLY HAVE A CAR I don't want after the car been torn apart.in pieces..At this point they are unwilling to reconsider.. This says alot about them. Even if there were mistakes in communication I really thought they would reconsider and make this right at this point they need to make it right. I have a car I don't want that in PIECES!. 
  
  Regards,
  *********************

  Business Response

  Date: 07/13/2023

  **************** complaint is with the manufacturer of the vehicle Mazda ***, not the dealership.  I know that **************** has already been in touch with Mazda ***.  If he believes his vehicle is a lemon he needs to continue to deal directly with the manufacturer.  We will complete the warranty repairs on his vehicle when the parts become available.

• Initial Complaint

  Date:03/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in to the dealership to look at a used vehicle. I talked with ***** who told me it wasnt available, but showed me a new model that was more expensive and had significantly higher mileage. He assured me not to worry since this vehicle was mechanically perfect and the mechanics told him so. I point out the cosmetic damage which he brushed off and there was more than I initially saw. I also pointed out some mechanical problems which he said was no big deal. I was also pressured pretty hard by him and the sales manager ****** to by. When I bought the car the problems that I was told theyd fix werent fixed and that they werent a big deal. One was that the vehicle was hard to steer so I told him I thought the power steering was out ***** said its because its a heavy car. The tire pressure light was also on and he said hed put air in the tire but I told him there wasnt a reading at all which he replied, Thats normal. A few days later the check engine light comes on and AutoZone says its a O2 sensor. When I bring the vehicle in they inspect it and come to find out the the power steering put is full of metal shavings and the tire pressure sensor needed to be replaced along with the catalytic converters which the vehicle has two. This all added up to roughly $3,000.00. So I was in short lied to and ripped off. The sales manager said I cant just return or exchange a vehicle since the return policy states that I only had two days to do that. The problem is that with all the run around and the dealership delaying everything I would have never made that dead line plus I was never told of the deadline in the first place. So now Im stuck with a vehicle I over paid and theres nothing I can do about it.

  Business Response

  Date: 04/19/2023

  ********************** traded in his 2010 Mazda 6 on the purchase of a 2015 Buick Enclave (vin *****************) with ******* miles from Mazda South on January 25, 2023.

  A couple days later he reached out to us because of a power steering and check engine light concern.  His sales person reached out via text on January 28 to inquire if he had heard from service to schedule an appt to address his concerns.  The sales person did not receive a response from his text inquiry.  ********************** eventually brought in his vehicle for a scheduled appt on February 3rd.  ********************** was provided a complimentary loaner vehicle while we performed repairs on his Buick Enclave.  it was determined that we needed to replace both catalytic converters to resolve the check engine light problem.  It was also determined that we needed to replace power steering pump and several related components in order to address his power steering concern.  We performed over $3600 of repairs to address ********************** concerns and did not charge him.

  We have addressed and repaired every mechanical concern that ********************** has brought to our attention at no cost to him.

   

  Customer Answer

  Date: 04/19/2023

  Complaint: 19874598
  
  I am rejecting this response because:

  This doesnt address my issue. My complaint was about the way the sale was handled. The salesman were dishonest about the condition prior to the sale then once the sale was complete they blamed it on the fact that it was a used car. I was told not to worry about the mileage because the vehicle was in perfect condition, once the sale was completed they said a used car is expected to have issues. 
  
  Regards,
  
  *********************************

  Business Response

  Date: 04/20/2023

  On December 6, 2022 our technician performed a used vehicle inspection of ********************** 2015 Buick Enclave.  That inspection included driving his vehicle for more than 30 miles in a variety of conditions to insure the condition of the vehicle.  We replaced the oil and both engine & cabin filters.  We replaced the wiper blades and performed state inspection.  We replaced rear brake pads and resurfaced the rotors.  We cleaned and lubricated the hardware, locks and pins.  We replaced the damaged passenger side window and repaired interior trim.  Every single issue that arose in our initial used vehicle inspection from December 06, 2022 was resolved.  The vehicle was in very good operating condition after our used vehicle inspection was completed.  Vehicles that are 8 years old with 117k miles can have problems arise without advance notice. Many of those problems are undetectable by any mechanic regardless of experience or proficiency levels.  We took care of $3600+ of such repairs after ********************** purchased his vehicles even though we were not legally required to.  ********************* signed documents outlining that he was buying vehicle as-is without express or implied warranties of any kind.  ********************** did acquire an extended vehicle service contract at time of sale through Xiom that would cover certain items as outlined in contract for 24 months or 24k miles.

  There is nothing else we can do for ********************** at this time

  Customer Answer

  Date: 04/20/2023

  Complaint: 19874598
  
  I am rejecting this response because:

  The business claims that with a used vehicle that has 117k miles problems can arise unexpectedly yet these problems didnt arise and werent unexpected. The power steering and the tire pressure monitor were problems prior to purchase as *** said and I addressed them before hand. But ***** told me that the power steering was not a problem and thats how the car drove because its heavy and that hed get the tire pressure monitor fixed. In a day or two the check engine light came on for the catalytic converters. I was given the run around as to when Id be able to get it fixed. Multiple times ***** and ****** were dismissive, disrespectful and rude. They made implication about my competence and integrity. Again this isnt about the mechanical problems its about the way I was treated. I was sold a beat up vehicle under the assumption that it was a mechanically perfect vehicle. Then when the sale was complete they changed their tune real quick saying,Well it is a used vehicle, its going to have problems. They didnt tell me that upon purchase presumably because I wouldnt have bought it if I new the true condition of the vehicle. After weeks of trying to get into the shop for repairs I went in to exchange the vehicle because I talked to **** in finance and he assured me that Id be able to exchange it no problem. When I got there ****** didnt even come talk to me another sales manager came and told me condescendingly I cant just exchange a vehicle like I was trying to get one over them or something. I felt mislead so I wanted a vehicle that wasnt over priced for the condition. But apparently the time frame for exchanges is 2 days. This time frame is clearly impossible especially with the constant delays from the dealer. They told me that all Id be able to do was trade it in but that Id lose thousands of dollars in that deal so Im stuck with this vehicle now. I cant believe Mazda would conduct business in this way. Especially to a returning customer whose family has bought multiple car from them. And all while telling me their trustworthy and knowing I bought this for my daughter. I wont be returning for future business and neither will my family or anyone else I can warn of these charlatans. 
  
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