Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/08/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I bought a 2019 used Honda Odyssey 8 months ago from this dealership that appeared to be in very good condition on the inside and out until we started having unsafe electrical issues with the car.We took the vehicle to Howdy Honda hoping to get it fixed, but after they were unable to ''duplicate'' the issues and fix it, we decided to get rid of the vehicle after spending money on diagnostic testing that showed nothing.When we took our car to another dealership to sell it and they ran the *** number, we were informed that our car was not property imported into ***************** from ****** and because of that the dealership couldn't buy our vehicle. We were also told that this is something that Howdy Honda knew before selling this vehicle.When we spoke to ****** (general manager) about the issue and asked if they had documentation saying that the car was legally imported into *****************, he seemed very ''puzzled'' and had no idea what we were talking about. He advised us to try and get our car appraised at ****** and said he was 99% sure they would buy our car. My husband and I went to ****** to get the car appraised and were informed that they couldn't buy the car either because it was not legally imported into the ************* from ******. Basically, Howdy Honda sold us a car that we couldn't sell to other car dealerships knowingly.After trying to get or car appraised at ******, we went back to Howdy Honda and told ****** what happened. He once again seemed to be ''puzzled'' and said out of all his years of experience in the car business he had never seen this happen before.We explained to him that were a young family and no longer felt safe in the car and needed to get rid of it. ****** said that he could have one of his guys appraise our vehicle. We decided to go ahead and do so and were presented with a mysterious low low-ball offer of ****** from ******* after having this car for 8 months and paying a little over ******.

  

  Business Response

  Date: 07/14/2025

  Dear XXXXX Family,
  Thank you for sharing your concerns. We sincerely apologize for the frustration you and your husband experienced with the 2019 Honda Odyssey purchased from Howdy Honda.
  While our service team was unable to replicate the reported electrical issue during your visit, we understand how frustrating intermittent problems can be and regret that we couldnt resolve it to your satisfaction.
  Regarding the vehicles import status, we want to assure you that Howdy Honda complies with all legal requirements. The ********* has confirmed that the proper documentation was submitted by the previous owner,and the title issued on 07/30/2021 is valid and no other documents are needed to sell or trade the vehicle.
  We understand that misinformation from other dealerships may have contributed to your concerns and led to your BBB complaint. However, **** confirmed that you were able to sell or trade the vehicle the next day, and it appears those dealerships were mistaken.
  In light of this, we respectfully ask that you consider withdrawing your complaint and review. We hope youve found a vehicle that meets your needs and provides peace of mind.
  Sincerely,
  ****** ******
  General Manager
  Howdy Honda
  

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Howdy Honda failed to follow manufacturer guidelines resulting in a catastrophic failure in the cooling system of my 2015 Honda Accord ********* March 2025, my car broke down during a road trip to ********. ****** Honda diagnosed a complete blockage of the cooling system, which required replacement of the radiator, heater core, and engine water pump. They said, The master tech hasnt seen anything like this in 20 years and Looks like someone at some point put some kind of chemical in the coolant system and its completely clogged.I have been a loyal Howdy Honda customer for over 20 years. I have never added coolant myself or allowed any other shop to service the cooling system. Howdy Honda has performed all coolant maintenance, including several full flushes and a water pump replacement. According to service records, they used a Valvoline coolant (VP861398) and a rust inhibitor/conditioner (VP004) on 10/1/22, 4/17/24, and 3/1/25. This is a clear violation of Hondas guidelines according to the 2015 Accord Hybrid owners manual (page 482): * Specified coolant: Honda Long Life Antifreeze/Coolant Type 2.* Continued use of any non-Honda coolant can result in corrosion, causing the cooling system to malfunction or fail.* Do not add rust inhibitors or other additives to your vehicles cooling system. They may not be compatible with the coolant or with the engine components.Six other Honda service centers confirmed that they use only Honda brand coolant and no additives for this vehicle.I attempted resolution with Howdy Honda in person or by phone on 3/26, 4/5, 4/14, 4/16, and 4/18 with only one return call. On 5/2, 37 days after my first communication, I was bluntly told We did nothing wrong and there would be no compensation. I am requesting reimbursement for $5,444.36 in damages incurred due to Howdy Hondas failure to follow manufacturers service specifications.

  

  Business Response

  Date: 05/06/2025

  Attached are the invoices that the claimant has mentioned. You will see that the coolant used is from a ********* vendor which is in fact suitable for Honda / Acura vehicles. Attached is verbiage from the ********* product team that backs this information. At no time was a rust removal inhibitor used during these services mentioned, only a rust prevention conditioner. The vehicle has over ******* miles on it and do not see this as a concern of Howdy Honda. 

  Customer Answer

  Date: 05/07/2025

  Complaint: 23280906
  
  I am rejecting this response because:
  

  Howdy Hondas cavalier dismissal of the concerns of a loyal customer of 20 years, with the statement We did nothing wrong after 37 days of waiting, and then a response to the BBB complaint that they do not see this as a concern says everything you need to know about their business under current ownership. 
  
  Howdy Hondas only response is that ********* says their products are fine. They do not refute any of the claims I made in my complaint, including 1) clear language from the 2015 Honda Accord Hybrid owners manual that says to only use a Honda Coolant/Antifreeze, 2) statements from six other Honda service centers that they only use the Honda product, 3) the statement from another Honda service center that this is a highly unusual failure of the system likely caused by adding a chemical to the coolant system, and 4) the fact that the car has only been serviced by Howdy Honda. Complete blockage of the coolant system is not a result of normal wear and tear, regardless of the number of miles on my car. It is the result of something having been done to the cooling system, which only Howdy Honda has serviced. 
  
  Furthermore, Howdy Honda falsely claims that at no time was a rust removal inhibitor used, but the ********* website clearly states that The *** Water Pump Lubricant and Protector contains powerful rust and corrosion inhibitors. (******************************************************************). As stated in my original complaint, the 2015 Honda Accord Hybrid owners manual unequivocally states on page 482, Do not add rust inhibitors or other additives to your vehicles cooling system.
  
  The importance of using only a Honda Coolant/Antifreeze for this car is underscored by the statement on page 8 of the warranty booklet that use of a fluid other than specified by Honda would invalidate the warranty. If I had used a non-Honda coolant it would have voided the warranty; therefore, Howdy Honda using a non-Honda coolant puts the responsibility for this damage squarely on them. 

  Regards,
  
  ***** ********

  

  Business Response

  Date: 05/20/2025

  We are currently working with our customer directly. We hope to have this resolved to his satisfaction today or tomorrow.

• Initial Complaint

  Date:02/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  November 2024: received important safety recall notice from Honda. scheduled the recall for repair at Howdy Honda for November 15, 2024. When I arrived, I was told they did not have enough parts and were only repairing vehicles "showing" a need for repair, and I was turned away after being told someone would reach out to me to re-schedule once they had the part for the recall. My husband's vehicle required the same recall and he had his repaired in January of 2025. TO DATE, I have not been contacted to get this important safety recall repaired. I tried calling today to schedule the recall and was told they do not have the parts. The safety recall notice I received in November 2024, states they need to repair it within 60 days of me attempting to get it repaired. It has now been over 75 days. This is unacceptable. I'm clearly being discriminated against for being a woman; my husband was not turned away nor told they did not have the parts needed for the same recall on his vehicle.

  

  Business Response

  Date: 02/07/2025

  "I understand your frustration and concern about the order of repairs, and I sincerely apologize if our process has made you feel discriminated against. That was certainly not our intention.
  Our recall repair process is typically based on a combination of factors, including the severity of the recall issue, the availability of parts, and scheduling logistics. Sometimes, seemingly similar recalls can have different levels of urgency or require different parts, which can affect the repair timeline. Also, while it might appear that your husband's vehicle was prioritized, it's possible there were other factors at play, such as when the appointments were scheduled or the specific parts required for each vehicle.

  I understand that our service manager has made contact with you and has schedule the repair to be completed tomorrow morning. I feel confident that we can remedy the situation and apologize again for the inconvenience.

   

  Sincerely 

  ****** ******

  Customer Answer

  Date: 02/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They remedied the issue and completed the recall. Thank you for your assistance in resolving this matter! 
  
  Regards,
  
  ******* ********

• Initial Complaint

  Date:01/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Howdy Hondas service department and had my wheel bearing replaced. Last month I heard a terrible noise coming from my vehicle. I took my car to ***** Auto shop and they informed me that the wheel bearing had been damaged by the person who worked on it, which was Howdy Honda dealership. I contacted the service department manager who agreed to send a ******* to the ***** auto shop to inspect my car. The dealership ******* never showed up. The mechanic at *************** repair informed me that it was extremely dangerous to have been driving under those conditions. I filed a claim with my bank to obtain a refund of my money ($575.75) and my claim was denied because the bank stated the dealership refused to refund my money. I do not want them touching my vehicle for safety reasons. I respectfully am asking for a refund for the repairs I paid for, which caused more damage to my vehicle.

  

  Business Response

  Date: 01/31/2025

  Subject: Re: BBB Complaint - ****** ******* Complaint ID ********-
  Dear, ****** *******
  Thank you for bringing your concerns to our attention through the Better Business Bureau. We understand your frustration regarding the repair completed on your vehicle in October 2024 and the subsequent diagnosis by another repair shop several months later.
  We want to assure you that we take all customer concerns seriously. We were initially happy to offer to send our shop ******* to the independent shop you visited to inspect the work in question. We believe direct inspection is the most effective way to understand the issue and determine the cause. We understand that you initially agreed to this inspection, and we are disappointed when you informed us that the independent shop has subsequently declined our request to do so.
  Because we were not permitted to inspect the vehicle at the independent shop, we are unable to verify their assessment that the wheel bearing was damaged during our installation. Without this verification, we cannot definitively determine the cause of the current issue.Our records indicate that the original repair completed in October 2024 was performed correctly.
  While we appreciate your business, we are unable to issue a refund for the original repair. We believe the proper course of action would be for the independent shop to work with us to understand the issue. We remain willing to send our ******* to inspect the vehicle at the independent shop should they reconsider. We understand that the independent shop is now or has repaired the axel that we diagnosed as in need of repair several months ago.
  We value our customers and strive to provide quality service. We regret that we have not been able to meet your expectations in this instance. We encourage you to contact us directly at ************ or ********************** so we can discuss this further.
  Sincerely,
  ****** ******
  

• Initial Complaint

  Date:09/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car from howdy Honda on dec 30th 2023. I was told, and it was put in writing, that they would provide me a 2nd key because they didnt have one when I purchased the car. It has been 9 months, I have called the sales team monthly and have not received a key to this day.

  

  Business Response

  Date: 10/03/2024

  We have spoken with Ms. ********* We have ordered they key through ***** of ************* She will call and schedule an appointment to go in and then we can pay via credit card when she is there for her appointment. 

  Customer Answer

  Date: 10/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******** ********

• Initial Complaint

  Date:01/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a *** from this Howdy honda 1 mth ago and it is in the shop for **** dollars in repairs . I contacted dealer for help with repair . Management stated there is nothing they can do . Car was inspected before sold . There is no way they didnt know this car needed repairs.I feel they are selling lemons at this dealer . I have a son in law who purchased a vehicle from same dealer two months ago and his car wont even turn on . Very disappointed in this company giving Honda a bad name .

  

  Business Response

  Date: 01/19/2024

  We are sorry to hear that **************** is experiencing repair issues with his vehicle. The *** was purchased 11/25/2023 and has now been almost two months since purchase. Before his purchase the vehicle went through a complete inspection both here and at *******************. I have attached our repair record and the inspection from *** as well. As shown they had one item in red (needs attention now) and one in yellow ( will require future attention). The red item was tires and those were replaced by us at $1,288.50 and the yellow item was an engine motor mount which we had them repair at $2,213.49. Unfortunately we cannot foresee or cover repairs that *** occur and that is why we offer an extended service contract which **************** did not purchase. I have also attached the AS-IS Federal Buyers Guide, signed by ****************, specifying that the vehicle was sold as-is. 

  Thank You

  ***********************

  General Sales Manager

  Howdy Honda

  Customer Answer

  Date: 02/01/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have also spoken with the manager and he has promised to reimburse the part that failed and will be replaced for $480. 
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:04/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I barely bought a car from Honda in late Nov and in already in March the transmission went out. I've been hearing this random machine noise here and there and I didnt know it was apart of the transmission, just to find out later it was. I only had the car for four months before it went back into the shop. The serivce crew is suggesting to replace the tranmission and Honda is not trying to help at all. I could have just kept my other car with no car payments and replaced the transmission in that car. The only reason why I got another car was to not have to deal with this same problem. I even brought more businesss to Honda after I bought my car and this is the thanks I get. Also from what I hear this transmission was already worked on before I bought the car so Honda knew there was issues going on already and failed to mention it.

  

  Business Response

  Date: 04/28/2023

  ************
   It is truly unfortunate when a significant mechanical issue occurs, as it is our goal to provide safe and reliable transportation for all our clients. With that said,it is almost impossible to anticipate all potential vehicle malfunctions that *** occur over time, and, as a vehicle ages, the probability of a malfunction increases substantially.
  In October 2022, the service department performed a comprehensive used vehicle inspection, investing over $1,500 in maintenance and repairs based on what the vehicle was presenting at that time, as the vehicle dictates the repair path we take.  There was nothing at that time to indicate this vehicle would develop a transmission issue 5 months later.
  Unfortunately, during the sales process, ************ elected to decline additional warranty coverage that would have certainly made this situation more palatable. Nonetheless, there is some light during the Used vehicle inspection, an additive kit was installed for all the vehicles major components:engine, transmission, power steering, and brake system. This additive kit is backed with a $2,000.00 warranty provided by our partner ******************* and we can apply these funds to help ************** repair her vehicle with **.
  Our desire to provide a high level of customer satisfaction is very important to our team and our company. And we are committed to help *********** navigate the repair path of the vehicle she purchased.
  
  Warmest regards, 

  Howdy Honda

  Customer Answer

  Date: 05/03/2023

  Complaint: 19985497
  
  I am rejecting this response because:

  ******* told me if I was to buy the Honda I would be guaranteed a year cover for the extended warranty. So even if they say I declined the extended warranty what happened to that year warrant that was promised to me? The only one that tried to help is the technician that's working on my car now. I appreciate the **** but Honda should at least try to pay half since y'all are selling these unreliable cars. If I knew I was going to worry about the transmission having to be fixed, I could have just kept my other car and had no car payments. I even brought y'all more business after me. Since buying this car this is the second time I had to take it back to y'all and from what I was told after I bought the car was y'all wasn't even supposed to sell this car to anyone but the auction. If you look on BBB y'all reviews are terrible so it's time to start treating y'alls customers better. I also want proof of the inspection that yall did in Oct. 

  
  Regards,
  
  *************************

  

  Business Response

  Date: 05/03/2023

  The vehicle was sold as a Honda True Used Certified vehicle, I have attached the inspection which was signed by you at delivery as well as the Carfax report on the vehicle detailing the maintenance that was done by the original owner. I understand that any vehicle repairs are expensive and frustrating but Honda cannot warranty these vehicles indefinitely which is why they offer extended coverages. I do not understand your statement as to the vehicle shouldn't have been sold. It was a one owner car that had passed Honda's Certification Inspection and was listed for retail sale on our website. We can however offer the $2000 towards the repair here at the dealership.

  Thank you

  Howdy Honda

  Customer Answer

  Date: 05/05/2023

  Complaint: 19985497
  
  I am rejecting this response because:
  First of all NO ONE said that Honda is expected to handle these type of claims  indefinitely. That is very ignorant for you to even suggest that. It's only been FOUR MONTHS. On top of that I was promised a year warranty. And it was YOUR service crew that told me this car was not suppose to be sold and when I brought this up the salesmen he giggled and said yes I asked them about that when I found out to. Y'all lie to sale vehicles and that's not right. First you said **** paid for the inspection now you're saying the custimer did. I will be looking into filling a lemon lawsuit and yes you should understand my frustration because apparently yall go through this all the time since yall selling these cars without truly inspecting them.

  
  Regards,
  
  *************************

• Initial Complaint

  Date:10/26/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my vehicle in for repairs several weeks ago on October 7th. Howdy Honda damaged a part in the process of repairing my ignition, which had me without my vehicle for over a week. Now theyre giving me the runaround about my insurance check. They told me they would reimburse me for the amount in 5-7 business days. 10 days later, they said the check just cleared and I have to wait another week before they will send me a check via mail. So it could be another two weeks before I get a check.

  

  Business Response

  Date: 10/28/2022

  
  Dear **************,
  
                We are sorry for the time it has taken to resolve your situation. We are aware of the situation and have been working diligently with your insurance company to get the check for the difference owed. Once this check has cleared we will be issuing the reimbursement check to you. I understand that our service manager spoke with you about this issue on Wednesday and we will expedite the check on our end upon verification that the insurance check has cleared our bank.

  Thank you for your patience and understanding.