Reviews

This profile includes reviews for DHI Mortgage Company, Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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DHI Mortgage Company, Ltd. has 30 locations, listed below.

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  DHI Mortgage Company, Ltd.

  10700 Pecan Park Blvd Ste 450 Austin, TX 78750-1227

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  DHI Mortgage Co., Ltd

  2000 Aerial Center Pkwy Ste 110-B Morrisville, NC 27560-9294

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  DHI Mortgage

  5043 Bayne St NE Salem, OR 97305-4088

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  DHI Mortgage

  10502 189th St E Puyallup, WA 98374-6481

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  DHI Mortgage

  2238 NE 115th Ct Vancouver, WA 98684-5507

Review Details

• Review fromBrittney W

  Date: 05/16/2025

  5 stars
  My experience with *** has been remarkable since the very first interaction. I submitted my application on a Sunday around 8:30 AM while preparing for church. I uploaded all the documents that I thought the lender might require, & while I may have uploaded more than necessary, I believe having more is better than having less. After church, I found that ******* had already processed my application, emailed me my preapproval, & forwarded a copy to the sales agent. Keep in mind that this was his day off, so he dedicated his ******al time to process my application, which immediately demonstrated his commitment. Following that, he consistently worked swiftly & effectively throughout the entire process. Once I chose a home, my loan was sent to his colleague ****, who was truly exceptional. **** communicated with me constantly throughout the entire process & handled my undue frustration gracefully without being affected. She maintained professionalism at all times, offering only solutions to my problems or concerns. I was on a tight deadline because I needed to vacate my rental by the end of the month. **** managed to get my loan approved in under three weeks. I received my clear to close four days ahead of my closing deadline, & I know this would not have been achievable without ****. She always prioritized my best interests, adapted to my schedule, & kept me informed on a daily ******** a single mother, everything I do is aimed at providing a brighter ****************** for my son, & *** has been instrumental in helping realize both our dreams. The joy my 5-year-old feels about moving into his new house & choosing his new room is an incredible experience, & I sincerely thank **** for all of her guidance throughout this process. I am proud to be the first ****** in my family to own a home, & I owe this significant achievement to this incredible group of people. I will always be thankful to ************************* for their unwavering support, commitment, & assistance.

• Review fromThomas E

  Date: 04/25/2025

  1 star
  Absolutely the WORST mortgage company I've ever dealt with, bar none. It's no surprise *** isn't BBB accredited. I wouldn't point my worst enemy towards ***.

  DHI Mortgage Company, Ltd.

  Date: 04/28/2025

  Hello, thank you for bringing this to our attention. were sorry that you didn't have a good experience.  Well pass your message along to the appropriate parties.
  
  Thank you

• Review fromEmmanuel C

  Date: 03/28/2025

  1 star
  My wife and I found the process to be more heartache than success. 1st, we needed to fix our credit, through their credit builders. We complied. Then our debt to income became an issue after my wife decided to become a stay-at-home mom so we had to pay more debts to balance the scales. Fixed that with good ole hard work in two months' time but the hard work came with a heavy toll. Paying those new paid debts required triple checking by an outside agency to ensure that the #'s added up after choosing to consolidate in one lump sum. Had to verify with their credit company each and every item and even they themselves stated "this is the 1st time we've been asked to do this. We've never been asked to check every single individual payment history statement before." Not only balances but dates of payments, amount of payments, and if payment history on the account showed late in the last 6 months. Completed that step but now we didn't have enough money in savings to be in their "comfort zone" for the home loan even though paperwork clearly stated we were over on funds for closing, they wanted more. *** claimed they couldn't trace funds even though it clearly came from my payroll. Even after linking our bank accounts through their portal AND provided bank statements over the last 60 days. They still claimed they could not verify the source of our funds. They stated to have someone gift us $$. Getting someone to gift us the funds came with even more stipulations on who and where we could get the funds from and in what manner the gift could be given. "Additional stipulations may apply" depending on the relationship of the person to you whom you ask the gift from. If the funds are sent to us directly then the gifter then they need to send their bank statements to ***. Every communication received was to deliver bad news and it was a never-ending *************** with hoops and hurdles that became worse each time. No news was good news, but worse for us, all news was bad news.

  DHI Mortgage Company, Ltd.

  Date: 04/04/2025

  ********, we're sorry to hear that your experience was not a great one. We have shared your review with the team so we can look into how we can improve. 

• Review fromAdelina N

  Date: 03/15/2025

  5 stars
  My Mortgage Originator ******* was awesome through the whole process, he did everything he could to keep me ****! I started to give up because of the unrealistic expectations from underwriting, the request and requirements need to be revised because they want things that are out of a borrowers control! The way they want things in certain formats is unnecessary and mentally was draining! Five stars for my Mortgage Broker! But underwriting processing gets a BIG ZERO!

  DHI Mortgage Company, Ltd.

  Date: 03/24/2025

  Thank you for taking the time to share your experience at DHI Mortgage. We are happy that your closing was a success. We will be sharing your comments with the local branch. Congratulations on your new home!

• Review fromMadison C

  Date: 02/01/2025

  1 star
  As first-time homebuyers, we expected some challenges, but this went beyond anything we could have imagined.Our loan officer was incredibly disorganized. We were asked to submit the same documents multiple times, as if they had been lost or ignored. Despite using their designated portal, it felt like no one ever checked it. On top of that, they insisted on specific formats for certain documents. When we explained that our bank couldnt accommodate their request or we simply didnt know how to get the correct format, our loan officer would assure us shed discuss it with the underwriter to determine if the documents were necessaryonly to email us days later asking for the same documents. It was an endless cycle of confusion and miscommunication with zero guidance. It reached a point where they even asked for our bank account login information, which felt highly inappropriate. While they claimed they were ******* to close before the new year, their response times were slow, often taking days to answer any questions. Things got even worse when we escalated our frustrations to the manager. Instead of helping, the manager was unprofessional and condescending. His sole source of information was the loan officer's notes, and he insisted that if something was written down, it must have happened exactly as stated. He gaslit us, falsely accused my husband of cursing at the loan officer, and accused us of hiding the source of our down payment. He went so far as to suggest we came clean and were "playing games" with them.Even our realtor, who has extensive experience, assured us that home-buying is not supposed to be this difficult. Our experience was a nightmare, and we wouldnt wish it on anyone else

  DHI Mortgage Company, Ltd.

  Date: 02/03/2025

  Congratulations on the purchase of your new home!  We're sorry to hear that you did not have a good experience.  Thank you for bringing this to our attention.  We'll pass your message along to the right people.  

• Review fromJustin B

  Date: 09/30/2024

  1 star
  I bought my house almost 2 years ago now. Since I bought a D.R. ****** home, *** has called, sent me letters, and emailed, They obviously do not know what unsubscribe means. Ive told them on the phone and put unsubscribe on many emails and texts. They still want to harass me.

  DHI Mortgage Company, Ltd.

  Date: 11/19/2024

  DHI Mortgage has not had an interest in your property for almost a year.  We sold the loan in 2/2023 and then sold the servicing rights effective 12/2023.  Any communication you are receiving is not from DHI Mortgage and is likely a scam.  We recently heard from another customer that someone is also calling him and pretending to be DHI Mortgage.
  
  Please note, we do not sell our customers information, and at application, you opted out of us even sharing your information with our affiliates.  It appears this scammer(s) may have obtained your information from public records or as a lead from a credit bureau.  Weve sent you a copy of DHI Mortgages Notice of ************* Leads instructing how you can opt out - in case thats how his information was obtained. 
  
  If you receive any communication that youd like us to review, please contact our ************************ and were happy to review anything suspicious. 
  

• Review fromCL S

  Date: 08/24/2024

  1 star
  They paid a ******** **** and female to place their companys flyers under windshield wipers of parked cars at ************* in ***********! Under no circumstances does anyone have a right to place anything on someones car! This company is nasty and I took a picture of their employees car and told them they are not allowed to solicit on **** property or Walmarts property. The girl started running after my car and tried to hit it with her bag! She and her male counter part gave the finger and called me names! I spoke to the manager of **** and he came out looking for them and by that time they were walking to their car! They will be trespassed because **** has cameras and now they have been identified!

  DHI Mortgage Company, Ltd.

  Date: 08/29/2024

  Thank you for sharing your experience. We have directed this to our *************** management team in *********** for their attention.

• Review fromje S

  Date: 08/14/2024

  1 star
  *************************** is absolute scum from ******** FL. Not only did he lie and disrespect me and his condescending tone. I have a 3 minute long voicemail from him talking c*** about me using degrading terms and using lots of profane and unacceptable language. I will never ever deal with any DHI mortgage companies.

  DHI Mortgage Company, Ltd.

  Date: 09/11/2024

  We apologize for the voice mail; it was inappropriate.  Thank you for contacting our corporate office to report this and allowing us the opportunity to get your closing date moved to fit your schedule.

• Review fromJoaquin S

  Date: 07/19/2024

  1 star
  In April we apply for buy a new house,but **************** and DHI they Are working together,took 3 month to tell us we don't Qualify for a loan; they change 3 person ( ****;**** and *****);this people need more training ,they ask me what they need it,and we make enough income to make the payment,it not enough;WHY because they want THIS TAKE LONGER AND THEY TAKE our deposit when other lender they approved in 2 week

  DHI Mortgage Company, Ltd.

  Date: 08/07/2024

  Our review found that two months after the borrower applied,**** discovered that the coborrower would no longer be receiving the income declared on the initial application, and they no longer qualified.  The borrower was already working with our branch sales manager due to concerns about occupancy. 
  
  Once a decline was verbally communicated to the borrower,the loan was escalated further to our corporate office.  DH IM found the only path for approval was to obtain additional documentation to exclude a contingent mortgage payment from the liabilities.  Unfortunately, the borrower was unable to provide the documentation requested, and the loan was declined for excessive obligations and unable to verify occupancy. 
  
  Our additional efforts at the corporate level were an attempt to find a path for approval, not to delay the reject process.  Its our understanding the seller/builder returned the ******* money deposit once the loan was declined.

• Review fromMorgan C

  Date: 07/18/2024

  1 star
  This is the worst loan process we have ever been through. Their communication is absolutely terrible. We have had to resend documents multiple times. They do not care about their clients at all. We cannot even schedule movers because they cannot confirm closing. We were selected for a random audit so our client could was pushed back yet again. We have spoken with the branch managers and nothing has changed.

  DHI Mortgage Company, Ltd.

  Date: 08/13/2024

  Our response is brief as its unclear if this review was submitted by the consumer;the contact information provided does not match our records.  The loan was approved outside of guidelines and the unexpected changes to income and debts caused additional documentation and delays.  It appears we could have set a better expectation that any changes could deter the loan approval.  DHIM can confirm that this loan was selected for a random required audit at the time of final approval, which delayed the closing by one day to 7/19/24. Congrats on the purchase of your new home.