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Furnished Finder, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Furnished Finder, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 346 total complaints in the last 3 years.
    • 139 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/09/2025

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      -I used Furnished Finder for short term rentals last year and then found a long term renter on my own, so I stopped using Furnished Finder.- It was unclear on the platform how to deactivate my account, so in October 2024 I reached out to their support team to request help deleting my account -They ignored my request to delete my account and sent me info on how to hide my listing -I followed the instructions, including turning off the auto-renew subscription button - on July 5th I received an unauthorized charge of $179 from them -I reached out to them immediately and explained what happened , they said because the auto renewal button was not switched off ( I remember doing this when they sent directions) they can not refund me -I asked them yesterday to delete my account including my credit card information so this does not happen in the future and they are not doing so. They deleted the listing but not my account.-I am also unable to delete my cc data from the platfom -I would like a refund and my data removed from their site.

      Business Response

      Date: 07/10/2025

      Hi, *****
      Thank you for your reaching out to us.

      Weve submitted your request to delete the account, and it is currently in progress. Please note that we did not find any prior requests to delete or close the account before this point. As stated in our Terms and Conditions, all subscriptions are set to automatically renew each year unless the auto-renewal is manually disabled prior to the renewal date. A reminder email was sent in advance to the registered email address, providing an opportunity to cancel or update the subscription if needed.  

      Since the account remained active, and the renewal occurred in accordance with our terms, were unable to offer a refund at this time.

      If you have any other questions or need assistance while your account is being processed for deletion, feel free to reach out.

    • Initial Complaint

      Date:07/08/2025

      Type:Order Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company automatically sets your account to auto renew without your knowledge, and then they send you emails stating that your account with expire without your action. Then, instead of expiring, your account is auto renewed for soemthing you dont want. When you attempt to have them make it right by issuing a refund, they decline.
    • Initial Complaint

      Date:06/26/2025

      Type:Customer Service Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am submitting a formal complaint regarding my recent experience with Furnish Finders, specifically concerning their auto-renewal practices, which I believe to be unethical and misleading. My dispute arises from being charged an auto-renewal fee of $179 on June 23, 2025, without prior notification or my explicit consent. Upon discovering the charge, I contacted Furnish Finders on June 25, 2025, to request a refund. However, my request was denied.During my conversation with their customer service representatives, I was informed that refunds are not provided under any circumstances, and that enrollment in auto-renewal is a mandatory part of the initial sign-up process, as stated in their terms and conditions. I feel that this critical information is not clearly communicated and is effectively concealed from customers.Additionally, I found the platform to be of little value, as it did not generate any viable tenant leads and did not justify the cost, which has nearly doubled over the past year. My interactions with customer service were unsatisfactory, as I found the representatives to be unhelpful and dismissive.Based of the above factors I am strongly requesting a full refund. Anything else would be completely *************** regard to my experience, I cannot recommend Furnish Finders to others. I urge the company to reconsider its business practices and improve transparency and customer support.Regards,****** *****
    • Initial Complaint

      Date:06/26/2025

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 6/26/2025, I was charged $179 by Furnished Finder due to an unauthorized auto-renewal on an account I believed was inactive. Prior to the charge, I logged into what I thought was my only account and found no credit card on file and an inactive listing, so I had no reason to expect a renewal. It was only after the charge occurred that I realized Furnished Finders system had created a second account when I updated my email address, causing confusion. I contacted Furnished Finder immediately on the same day the charge occurred to explain the situation. They acknowledged the account activity but refused to issue a refund, instead offering to allow me a one-time deferment to use the service at a later date. However, this is not a workable solution:My unit is no longer furnished It is leased to a long-term tenant for the next year I will not be relisting or using Furnished Finder again, and ********** has been rendered or used.Their refusal to offer a refund despite these facts is deeply frustrating and, in my view, an unethical business practice. They are well aware I have no use for the service, but instead would rather capitalize on the confusion and keep the money. It is disappointing that they prey on this to increase profits instead of winning with good customer service. I would never recommend this company to anyone and will never use them again. Resolution Sought:Full refund of $179 for an unused, unintentionally renewed listing subscription.

      Business Response

      Date: 07/10/2025

      Hi Antiqueta
      Thank you for reaching out and sharing your concerns.
      Wed like to clarify that, as outlined in our Terms and Conditions, all subscriptions on Furnished Finder are set to auto-renew annually unless the auto-renewal is disabled before the renewal date. A courtesy reminder was sent to your registered email address ***************************** on May 21, 2025, at 7:00:13 AM, advising of the upcoming charge scheduled for June 26, 2025.
      Regarding the concern about multiple accounts, please note that Furnished Finder does not create secondary accounts without user action.
      As no refund was issued, we did extend a one-time courtesy solution, allowing you to defer your listing for future use. This offer remains valid should your rental needs change at a later time.
      We truly value transparency and work to provide fair solutions within the scope of our policies. If you have any additional questions or need help accessing your listing or adjusting your account, we're happy to assist.
      Best regards,
    • Initial Complaint

      Date:06/11/2025

      Type:Billing Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I would like to add to the multiple complaints about the auto charges and the inability to remove your account yourself. Around May every year I have to deal with this. My credit card company took care of last year's charges yet again May 2025 they charged me $179 once again. Do not sign up for this service. Remove my account!
    • Initial Complaint

      Date:06/02/2025

      Type:Service or Repair Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I listed a property with Furnished Finder but rented it immediately through another source. I found out when a $149 charge hit my bank account a year later that I had been auto renewed. I contacted FF immediately and asked for a refund. Nope, they said. We sent you a notice (which I later discovered in my junk mail). I NEVER signed up or authorized the auto renewal. They would not refund it. I told them I no longer needed the service because the house had been rented for a year and was still rented. Fell on deaf ears. I recently called to have a different property put on the website instead bc it is now for rent. I was told that would not work bc they had been advertising my other property since the auto renewal!!! Remember at the beginning of this explanation where I said I told them I did not need the service and asked them to cancel!? I would either like a refund (preferred) or the ability to list my other property until the subscription expires.
    • Initial Complaint

      Date:05/30/2025

      Type:Billing Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has fraudulent enrolled me in auto-renew when I specifically declined to enroll in auto-renew. And as a result, they have charged me f$179 for the annual renewal subscription. However, I have discovered this charge prior to the end of the then current term and have taken steps to again remove myself from auto-renewal. Nevertheless, they refuse to reverse/cancel the charge. Specifically, the term is supposed to be for "12 months" (i.e., 1 year or 365 ays). According to their buried terms: "If Property Owner pays for a subscription by credit card, such subscription shall automatically renew at the expiration of the then-current term for an additional term of the same duration (as the previous term) and at the then-current non-promotional subscription rate. If Property Owner wishes to turn off auto-renewal, Property Owner must log on to its account and manually turn off auto-renewal, prior to expiration of the then-current term."I have discovered the charge on the 364th day of the term. Despite my removing myself from auto-renewal prior to the actual expiration of the term, and despite having delivered my notice of cancellation via writing (email) and verbally (via telephone) prior to the expiration, this company refuses to cancel the charge.
    • Initial Complaint

      Date:05/12/2025

      Type:Order Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a travel nurse who secured a room rental through Furnished Finder, managed by *** *******. I was required to pay a $500 deposit and $65 for two April nights before arriving or signing a lease. When I arrived after a 13-hour shift and 2-hour drive, I toured the unit and found it to be hot and completely bare. There were no linens, no pillow, no soap, no towel, and no bathroom essentials. I told *** the heat would affect my breathing, as I am prone to nosebleeds from warm, dry air. He asked his daughter ***** (who lives in the home and controls the thermostat) to turn on the A/C. She said, It gets cooler at night. Despite this, it remained hot every night I stayed.Due to the lack of essentials and heat, I changed my mind about staying the full 12 weeks and told *** Id only stay one month. He was reluctant, but after speaking with his wife (on a call he kept turning down in volume), he said, Okay, thats fine. That same night, despite my hesitation, *** asked me to sign the lease. He did not sign it himself until after my May rent check cleared.Each time I returned, it was hot and uncomfortable. I never had access to the thermostat. One night after work, I arrived to no lights on and two unsecured dogs barking at the door. I didnt feel safe entering and called 911s non-emergency line. I sat outside for over two hours before Rod came. I retrieved my belongings and didnt return.I followed up with *** regarding my $500 deposit and partial refund. He never responded. Instead, I received an email from ****, whom I had never spoken to before, saying Id now be dealing with her. She offered only a $100 reimbursement. My $500 deposit has not been returned. I stayed four nights.Shortly after raising these concerns, I noticed their FF listing had been edited. They changed the minimum stay from one month to three and removed references to provided linens and essentials. This is unethical and misrepresents the experience I had.
    • Initial Complaint

      Date:05/12/2025

      Type:Service or Repair Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to cancel this account for over two years.I have called the company and spoke to their representatives on several occasions and they refuse to cancel the account and continue to bill my credit card every year. There is no place on their website to cancel the subscription. They only allow you to put a 12 month hold on the account and still bill your credit card. This is a fraudulent company and buyers should beware. I had to cancel my credit card today in order for them to stop billing me. I would like this account to be cancelled permanently and refund the money they charged for 2024 & 2025.
    • Initial Complaint

      Date:05/10/2025

      Type:Product Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 10, 2025, I was charged $179 by Furnished Finder for an annual subscription renewal. I contacted their customer service the same day to request cancellation and a refund, as I was unaware of the auto-renewal policy and had no intention of continuing the service. Despite my prompt request, Furnished Finder refused to issue a refund, citing their strict no-refund policy.Complaint Details:I subscribed to Furnished Finder's services in 2024 to list my property for rent. Unbeknownst to me, the subscription was set to auto-renew, and on May 10, 2025, my credit card was charged $179 for another year. Upon noticing the charge, I immediately contacted Furnished Finder to cancel the subscription and request a refund, as I had not used the service recently and had no plans to do so.Furnished Finder's customer service informed me that all fees are non-refundable, as stated in their terms and conditions. They offered an additional six months of service as a courtesy, but this does not address my concern, as I do not wish to continue using their platform.I believe this practice is unfair, especially considering that I reached out on the same day the charge was made. I was not adequately informed about the auto-renewal policy, and the process to disable it was not clearly communicated. Furthermore, I have not utilized the service since the renewal and have no intention of doing so.Desired Resolution:I am requesting a full refund of the $179 charged on May 10, 2025, as I did not consent to the renewal and have not used the service since. I also urge Furnished Finder to improve transparency regarding their auto-renewal policies and provide clearer instructions for cancellation to prevent similar issues for other customers.

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