Business ProfileforMercury Financial, LLC

Extremely disappointed in this company. I started with a $3,500.00 credit limit and I have never missed a payment or paid late and I always paid the full balance. I had an identity theft which was reported to the police and credit bureaus as it dropped my score by 28 points. I received my monthly statement via email which showed my credit limit at $3,500 and the next day they dropped my limit to $1,050 without notifying me because of my credit score dropping (still a good score even with the drop). The only reason I noticed the limit decrease was because I went into the app to make a payment. It is obvious they don't look at the persons history with them, nor do they value your relationship as a good paying customer of theirs. I explained what happened and they still did nothing after being with them for 2 years. All my other credit card companies understood and didn't penalize me for the acts of a criminal stealing my identity. I definitely would not recommend this company to my worst enemy! I never would have thought I would be penalized for paying my balance in full and on time every month for 2 years! Won't be using their $1050.00 limit, as all my business will now go to my other credit companies.

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