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Business Profile

Laboratory Testing

Natera, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Laboratory Testing.

Reviews

This profile includes reviews for Natera, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Natera, Inc. has 2 locations, listed below.

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    • Natera, Inc.

      13011 McCallen Pass Bldg A Ste 100 Austin, TX 78753-5381

    • Natera

      201 Industrial Rd Ste 410 San Carlos, CA 94070

    Customer Review Ratings

    2.04

    Average of 465 Customer Reviews

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    Leave a Review

    Review Details

    • Joseph R

      Date: 07/29/2025

      Very good customer service. Representative waa polite and quite helpful.

      Natera, Inc.

      Date: 07/31/2025

      Hello!- Thank you for taking the time to provide this review. We take pride in serving the community and appreciate this positive feedback! Thank you!

      ***** ***** ****

      Patient *****************************************************************  **********************************************************

    • Preethi B

      Date: 07/25/2025

      Testing process is very easy!Highly recommended! Communication is very easy and flexible to approach

      Natera, Inc.

      Date: 07/28/2025

      Hello!- Thank you for taking the time to provide this review. We take pride in serving the community and appreciate this positive feedback! Thank you!

      ***** ***** ****

      Patient ********************************** **************

    • Pat C

      Date: 07/25/2025

      Everything straightforward so far. My doctor suggested generic testing as my brother also had Kidney disease.

      Natera, Inc.

      Date: 07/28/2025

      Hello!- Thank you for taking the time to provide this review. We take pride in serving the community and appreciate this positive feedback! Thank you!

      ***** ***** ****

      Patient ********************************** **************

    • Andrew O

      Date: 07/25/2025

      *************. They lost our first test, had to re-send another (more expensive) test to then meet deadlines. We have since had a billing dispute where I asked to receive an itemized bill and the customer support *** explained that I can only receive an itemized bill AFTER the bill has been paid in full???? I am now not surprised to look up Natera reviews on several platforms and find that the company has absolutely horrendous reviews.

      Natera, Inc.

      Date: 07/28/2025

      Hello:


      So that I may better assist,while maintaining your privacy, Im going to email you directly. If you do not see my email, please check your Spam Folder.

      I look forward to assisting you.

      ***** ***** ****

      Patient *****************************************************************  **********************************************************

    • Nicole B

      Date: 07/24/2025

      ***** was absolutely amazing and made the whole process smooth as can be. Thank you *****!

      Natera, Inc.

      Date: 07/25/2025

      Hello!- Thank you for taking the time to provide this review. We take pride in serving the community and appreciate this positive feedback! Thank you!

       

      ***** ***** ****

      Patient ********************************** **************
      E-mail-  **********************************************************

    • Yu-Jen C

      Date: 07/24/2025

      we want to give 0 star. when we got insurance EXPLANATION OF BENEFITS by insurance company. it said we need to pay 0 dollars. and after 1 year. we receive a bill by Natera said we need to pay like 3XX dollars due. And on the ***. Natera is already charge insurance company like 8XXX dollars and we are still owe 3XX dollars. is it absurd.

      Natera, Inc.

      Date: 07/25/2025

      Hello:


      So that I may better assist,while maintaining your privacy, Im going to email you directly. If you do not see my email, please check your Spam Folder.

      I look forward to assisting you.

      ***** ***** ****

      Patient *****************************************************************  **********************************************************

    • Janelle C

      Date: 07/22/2025

      Super easy to use and amazing service! I would highly recommend this company!!!

      Natera, Inc.

      Date: 07/24/2025

      Hello!- Thank you for taking the time to provide this review. We take pride in serving the community and appreciate this positive feedback! Thank you!

    • Diedra L

      Date: 07/21/2025

      Natera blood draw for egg donations blood draw was bad.She tried to draw with the light off and hit a "tendon" she said.Took get a while to find a vein even with the light on.Arm was in PAIN 9/10 for a week all the way down to wrist.Funny feeling all the way down to my left side still to today.

      Natera, Inc.

      Date: 07/24/2025

      Hello:


      So that I may better assist,while maintaining your privacy, Im going to email you directly. If you do not see my email, please check your Spam Folder.

      I look forward to assisting you.

      ***** ***** ****

      Patient *****************************************************************  **********************************************************

    • Mary Beth F

      Date: 07/20/2025

      Simple process to follow for DNA testing. Helpful, supportive customer service.

      Natera, Inc.

      Date: 07/24/2025

      Hello!- Thank you for taking the time to provide this review. We take pride in serving the community and appreciate this positive feedback! Thank you!

    • Rachel S

      Date: 07/18/2025

      If I could leave zero stars, I absolutely would.When I agreed to proceed with the testing, I was quoted a significantly lower cost around $250 than what I was ultimately billed: $750. Before making my decision, I confirmed the cost with both my OBGYN and my insurance provider. My doctor clearly stated, "It will be no more than $300," and my insurance representative told me, "Previous clients have paid no more than $280."With clear reassurance from two different sources, I moved forward with the test. So when I received a bill that was more than double what was quoted, I was shocked and incredibly frustrated.I called Nateras customer service team to get some clarity, but the experience only made things worse. The representative I spoke with was dismissive and unhelpful. He told me that the higher charge was my fault for going through insurance and that if I had opted to file without insurance, I would have only owed $250. When I asked if the bill could be adjusted retroactively to reflect that option, he told me I should have thought of that ahead of time.Rather than being offered a solution or even basic support, I was blamed and spoken down to. I refuse to accept responsibility for a situation that was never explained to me properly in the first place. How does it make any sense that using insurance which covered nothing somehow results in me owing more?This process feels dishonest, misleading, and exploitative. I expected transparency and professionalism, and instead I feel taken advantage of. I would appreciate a serious review of my billing, along with a proper explanation and resolution.This experience has left me feeling misled and taken advantage of. As a patient, I trusted that I was making an informed decision based on the information your company provided. The lack of transparency and accountability is unacceptable.

      Natera, Inc.

      Date: 07/21/2025

      Hello:


      So that I may better assist,while maintaining your privacy, Im going to email you directly. If you do not see my email, please check your Spam Folder.

      I look forward to assisting you.

      ***** ***** ****

      Patient *****************************************************************  **********************************************************

    Natera, Inc. is NOT a BBB Accredited Business.

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