Reviews

Review Details

• Review fromLeeann C

  Date: 08/04/2025

  1 star
  I picked one star because I had to make a choice. ********** would be better.I was told this company partnered with my health care provider to send out colonoscopy kits to their members. I did not sign up for this, I didnt agree to this, I didnt ask for this. It just showed up. In my conversation with them it was mentioned that according to their record. They also have me in their system!! I had never heard of Everlywell until a couple weeks ago. I have ask to be taken off their list and they are refusing. I contacted my provider as well to be taken off this list and the calls have stopped. Everlywell just keeps going. I have blocked them on my phone, they just grab another line and call again. They have crossed a very personal boundary. Any test like this that I may want to participate in, will be done on my time and at my doctors office. This is so disrespectful.

  Everlywell

  Date: 08/05/2025

  Thank you for sharing this feedback, and we sincerely apologize for the frustration and concern this experience has caused.

  Everlywell partners with select health insurance providers to offer at-home preventive screenings to eligible members. While these programs are entirely voluntary, we understand that not all members wish to participate and we absolutely respect those preferences.

  We can confirm that as of August 4th, 2025, you were successfully placed on our Do Not Contact list. This action will prevent any future outreach related to the program.

  We truly regret any disruption or discomfort caused prior to this. If there are any additional questions or concerns, we remain happy to help and can be reached at ***************************************************************.

• Review fromAnthony M

  Date: 07/28/2025

  1 star
  Everlywell gave my a test kit for testing my A1C when I was ready to mail it they supplied a prepaid label return address was not accurate they rorwarded it to another address by the time it got there the test was no longer viable on top of that they do not issue refunds. Stay Away From these guys??

  Everlywell

  Date: 07/30/2025

  Hi there,

  Were sorry to hear about your experience and appreciate you bringing this to our attention. Wed love to help clear up any confusion.

  After reviewing your case, we see that your HbA1c Test was purchased through ******. It was registered on July 21, returned using the prepaid label included in the kit, and delivered to our lab on July 26. The sample was processed without issue, and results were released on July 29well within the expected timeline.

  We also reviewed our support records using the email, phone number, and name associated with your kit, but werent able to locate any communication. If you reached out under a different name or contact method, please let us know and wed be happy to take another look.

  You can always reach our Customer Experience Team at *********************************** Were here to help.

• Review fromCassia W

  Date: 07/16/2025

  1 star
  This company is a joke. They take your money and then dont provide you a service, at least in my case. Over $250 for a kit I didnt even get to use, they definitely wont get repeat business from me. Ive had way better luck with lab testing at *******. Yes a mail in kit is convenient but it is not worth it when they have no accountability. Look at their reviews on trust pilot and consumer affairs. I think they scrub the bad reviews on their website- how do they have over 4 stars on their site and then awful reviews everywhere else? Seems fishy to me.

  Everlywell

  Date: 07/17/2025

  We're truly sorry to hear about your experience, Cassia. Thank you for taking the time to share your feedback. We understand how frustrating it must be to feel like you didnt receive the value you expected, and wed never want anyone to feel that way.

  
  We did take a look into your case, and it appears the kit in question was purchased in June 2022 and expired in January 2025. We understand you attempted to send it in recently, but unfortunately, as noted in our Refund, Cancellation and Replacement Policy, all samples must be collected and returned before the kits expiration date in order to ensure test accuracy and compliance with lab standards.

  
  We know this wasnt the outcome you were hoping for, and we sincerely apologize for any inconvenience this caused. If youd like to discuss this further, our team would be more than happy to help. Please feel free to reach back out to us at ********************************** with any additional questions or concerns.

• Review fromTracy M

  Date: 07/01/2025

  1 star
  This is a complete scam and does not deliver results a normal doctor would for ten times the cost and I so angry at myself for falling for this. I went there and bought the kit for food allergies after watching the founder already made multi millions of dollars from this product and they sold me on an impulse buy, shame on me. This smells of the same fake stuff from Theranos but relying on a 3rd party. to do the testing. Please create a federal complaint for this company. they are all about selling you on their marketing and NOT about your health. total scam.

• Review fromdouglas b

  Date: 05/27/2025

  1 star
  This company sent me a FIT test for cancer detection. They told me on the phone that it takes 3-5 business days for test results. However, my sample was sent on a Tuesday from ********, to a Texas address, and I was called with a POSITIVE test result on Friday. NO WAY this was done in that amount of time. It's a horrific and gruel scam imo by his enabling despicable company and insurance companies to provide bogus screening tests'....which allows greedy insurance companies to avoid paying ANYTHING for any legit colonoscopy tests. DO NOT DO ANY TEST FROM Everlywell.

  Everlywell

  Date: 05/28/2025

  Thank you for leaving a review. Were very sorry to hear about your experience and understand how unsettling it can be to receive a positive test result. We appreciate the opportunity to clarify a few important points. 
  
  Everlywell partners with select health insurance providers to offer clinically validated, at-home screening tests at no added cost to eligible members. The FIT Colon Cancer Screening Test you received is an *** 510(k)-cleared ***** immunochemical test, processed in a CLIA-certified and CAP-accredited laboratory located in *******, ** (not *****, as you mentioned).
  
  While most results are returned within 35 business days after a sample arrives at the lab, this is an estimated range. In some cases, depending on lab capacity and workflow, results may be processed and returned more quickly.
  
  We stand behind the integrity and accuracy of the tests we offer access to, and our goal is to support proactive, affordable screeningnot to replace or restrict access to follow-up care. Its important to share your results with your healthcare provider so you can figure out the next steps and create a plan thats right for you.
  
  If you would prefer to opt out of future contact or participation in this program, our team would be more than happy to assist. Please reach out to ************************************* or call us at ************.
  
  Wishing you the very best in your continued health,
  
  Everlywell Team

• Review fromJohannah L

  Date: 04/28/2025

  1 star
  Do not use Everlywell!!!! I cannot stress this enough. I never leave reviews like this, but it shows just how terrible they are. I did a weight loss consult, thinking that after the education I received from the lady I spoke to about *******, I didnt have to follow through with the use of Everlywell. I decided ******* was not right for me. I paid $49 for the initial consult, then a month later was charged $139 for something. I emailed the company to see what this charge was for. I spoke to a lady who said she wasnt sure she couldnt see the charge. She then referred me to their other service that deals with the charges called Open Loop. They were also unable to find the charge. I called and emailed about once a month since last summer. I just finally got a response a few days ago, saying it was a membership charge, that I was not aware of, and they just sent me the policies and blamed it on me not being aware of the monthly charge. This place is a complete scam, stealing money from me and I assume others, for services they do not use. A company that values their customers and customer care, would apologize for almost a year of no answers, and the charge to my card with no explanation for all this time, and provide me with the refund I deserve after all this time. I just cant stress this enough, do not do not do not use this company.

  Everlywell

  Date: 04/29/2025

  Thank you for taking the time to share your experience. Were sorry to hear about your frustration and appreciate the opportunity to provide additional clarity.

  
  After thoroughly reviewing your account and payment history, we confirmed that you enrolled in Everlywells ************ membership program in July 2024. The $139 USD charge you referenced was for your second month of active membership, and enrollment included ongoing monthly billing with a minimum three-month commitment, which was outlined on the sign-up page.

  
  We also want to note that the initial difficulty locating the charge was due to a currency differenceyour communications referenced the amount in CAD, while our system processes and records charges in USD. This contributed to some confusion during earlier support interactions, and we appreciate your patience as we worked to fully clarify the situation.

  
  This charge was also formally reviewed through your banks dispute process, and the outcome was decided in Everlywells favor.

  
  We remain committed to transparency and addressing concerns in accordance with our policies. If you have any additional questions, our team remains available to assist at ************************************************************. 

• Review fromTanya D

  Date: 04/06/2025

  1 star
  I dont know how they got my name. I never ordered anything from them. I received a test tor A1c and a stool sample kit. The A1c results came back with a score of 5.4 normal and the stool sample came back normal. A couple of months later my doctor ordered blood tests from ********* my A1 c returned a score of 5.7 pre diabetes. I havent done a stool sample. This company is dangerous If I hadnt had a second test by a reputable company I would have assumed that their analysis was correct. This could have led to possible diabetes down the road if I had gone by their test results and had not been monitoring my pre diabetes. I dont know anything about Everlywell and I would not recommend anyone to use this company.

  Everlywell

  Date: 04/09/2025

  Thank you for your feedback. The test kits you received were provided through a partnership between Everlywell and your health insurance plan as part of a preventive screening benefit.
  
  We understand your concern regarding the difference in lab results and take all clinical feedback seriously. Everlywell partners with ****-certified labs, and all testing follows established clinical protocols. That said, results can vary between tests due to factors such as timing, sample type, lifestyle changes, and natural fluctuations in biomarker levels.
  
  Weve reached out to you directly to gather more information and offer a full clinical review. We appreciate the opportunity to support you and provide clarity around your results.

• Review fromDavid E

  Date: 02/25/2025

  1 star
  Like others here my experience has been extemely disappointing. I paid nearly $300 with shipping for their female panel. My wife is disabled and in chronic pain, it's hard to do anything, so the test kit for a long time and expired. I contacted them and asked if they would send a new test kit, i offered to pay the cost of the kit and shipping and their abysmal response was sorry we can't do anything for you, throw the kit away, oh and heres a measly 15% off. Its important to note the test kit is a very small portion of what you're paying for, you're actually paying for the test to be analyzed, so they should have no problem sending a new kit. The fact they refuse shows they are greedy and don't really care about their customers. I couldn't trust the results of any of their tests knowing what i know now. I told them to keep the money, they obviously need it more than me and like i said i wouldn't trust the results anyway. There's lots of other really great companies that don't treat their customers like this. Check out the Dutch test, they are an incredible company and don't operate like this greedy bunch

  Everlywell

  Date: 02/26/2025

  Hi *****,
  
  Thank you for taking the time to share this feedback. Were truly sorry to hear about your experience and understand how frustrating this must have been, especially given the challenges you and your wife are facing. Our goal is always to provide the best possible support to our customers, and we regret that we initially fell short of your expectations.
  
  After reviewing your request, we were able to make a one-time exception and send a courtesy replacement kit since your original kit had expired within the past 30 days. Our team has already followed up via email to confirm this. We hope this allows your wife to complete her test and receive the insights she was looking for.
  
  We appreciate your feedback and take it seriously as we continue improving our customer experience. If theres anything else we can do to assist, please dont hesitate to follow up with our team directly.
  
  Wishing you both all the best,
  
  Everlywell Team

• Review fromMichael E

  Date: 01/15/2025

  1 star
  Horrible experience and the business has no desire to make it right. We bought two kits and shipped them back. They completely lost one of our samples and when we asked for a refund, they held back $15 for processing fees. It was their error and should be their problem. Ive never seen a company so determined to burn a bridge with a customer. Will avoid them at all costs in the future and warn everyone else to think twice.

  Everlywell

  Date: 01/21/2025

  Thank you for taking the time to share your feedback. Were truly sorry for any frustration or inconvenience this situation has caused.
  
  We partner with dependable carriers who routinely ship samples for labs and clinical practices. That said, shipping issues can occasionally occur with any carrier. While the shipping process is managed independently by the carrier, making lost packages outside of our direct control, we fully understand how disappointing these experiences can be.
  
  In cases like this, were always happy to offer a courtesy replacement kitcompletely free of chargeto ensure you can still collect and send in a new sample. If a replacement kit is not the preferred solution, our policy allows for a refund less $15 for shipping and handling costs, as was issued on 01/15/25.
  
  Weve reviewed this matter thoroughly, and the refund has been processed in accordance with our terms. If you have any additional questions, please feel free to reach out to us at *********************************** Were here to help in any way we can.

• Review fromAllison M

  Date: 12/26/2024

  1 star
  Theyve had my results for weeks and still refuse to release them even though Ive emailed them numerous times. This is also a redo test since they denied my first sample with absolutely no reasoning. ******** customer service

  Everlywell

  Date: 12/31/2024

  Thank you for sharing your feedback. We sincerely apologize for any frustration caused by delays in processing your test results. While most tests are completed within our standard timeframe of 5-7 business days (Monday-Friday, excluding holidays), we regret that your experience did not meet those expectations, and we truly appreciate your patience. Your results were released on December 27th.

  Regarding your initial test, it could not be processed because the sample(s) had expired. To make this right, we were glad to provide you with a courtesy replacement kit for recollection.

  If theres anything further we can do to assist or address your concerns, please dont hesitate to reach out to us at *********************************** Your feedback is invaluable to us, and we are committed to improving our processes to better serve you and others in the future.