Business Profile

House Cleaning

Homeaglow

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Pattern of Complaints

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Complaints

This profile includes complaints for Homeaglow's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,584 total complaints in the last 3 years.
1,753 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/01/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Back in 2024 I purchased a voucher for home cleaning services through Homeaglow to clean an investment property. The cleaner confirmed the appointment than later cancelled due to an untimely death in the family. My appointment was than rescheduled for another cleaner who than canceled the appointment due to car issues. This was very unprofessional and caused me more money as a had to locate a cleaning service that could do a last minute job. Fast forward to 2025. I was never issued a refund however I could still use my voucher. So I booked an appointment for 7/31 at 10am. Around 10:30 after the appointment the cleaner canceled the appointment for car trouble reasons. I explained my frustration that she couldve called in advance and the excuse I was giving was her phone was dead. I emailed the company about about a refund along with screenshots and they offered to send another cleaner this morning at 10am to complete the cleaning. The cleaner called my phone several times 5 minutes before the appointment and when I would answer they would say nothing. I called back several times just to receive their voice message. I messaged the cleaner on their phone number and through their system. The cleaner sent a text back at 10:43 staring they were 5 minutes away from my home however never showed up. I emailed the company again provided screen shots. They responded by saying my services was canceled because the cleaner had a lockout. This is after he stated he was 5 minutes from my home. I waited an entire hr at the requested service home for no one to show up and had to deal with terrible communication.
Business Response
Date: 08/03/2025
Dear ***** *****,

This is our response to your complaint submitted on August 1, 2025 and was assigned an ID of ********.

I understand that you are requesting a refund of your voucher. Please note that your voucher is valid for 1 year upon purchase (March 6, 2024). Unfortunately, since it was already expire, I have gone ahead and invalidated it. But no worries, I've made sure that your $25 credits is still available and will automatically apply on your next appointment.
Meanwhile, I'm sorry to hear about your less than ideal experience with your cleaners. I know your time is important thus I've gone ahead and made sure that you will no longer be paired with your prior cleaners which includes ****** and *******. On another hand, we previously sent an email on August 1, 2025 3:47PMCDT regarding the resolution we provided for the Lockout.
If you have any further questions or concerns, feel free to let us know.

- ****, Homeaglow Trust & Safety
Customer Answer
Date: 08/04/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** *****
Initial Complaint
Date:07/29/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a blocker for $19 towards my first months cleaning with Home Aglow. I was aware this was a six month commitment but when the cleaner never arrived and I tried reaching her via text (never responded) and phone (she hung up on me) I realized this is likely a scam.
Business Response
Date: 07/31/2025
Dear ***** *****,

This is our response to your complaint submitted on 7/29/2025 and was assigned an ID of ********.

Im sorry to hear about your experience with Homeaglow. We take all feedback seriously and are dedicated to resolving any issues our customers face. Rest assured, your voucher is active and will apply for FREE to your next appointment request. Please note that redeeming this voucher will initiate your ForeverClean membership.

Furthermore, please know that we make sure to set standards for the cleaning professionals on the platform. Our system automatically records when cleaners cancel on clients or fail to show up for confirmed appointments, and we will be following up with these cleaners to underscore the consequences of their actions.

If you have any other concerns or questions, please dont hesitate to reach out.

- ******, Homeaglow Trust and Safety Team
Customer Answer
Date: 08/04/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** *****
Initial Complaint
Date:07/29/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
No show
Business Response
Date: 07/31/2025
Dear ****** **********,

This is our response to your complaint submitted on July 29, 2025 and was assigned an ID of ********.

I can confirm that we are actively working to find a cleaning professional for your August 4 at 2 PM appointment. We will notify you immediately once a cleaner accepts your request.

In the meantime, you can manage or monitor your appointment at this link: **********************************************

- Crystal, Homeaglow Trust and Safety Team
Customer Answer
Date: 08/04/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** **********
Initial Complaint
Date:07/28/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Homeaglow deceptively advertised a $19 cleaning special that didnt include a 6 month contract for a membership with early termination fee up to $200 Attempting to cancel and being charged with $163.52
Business Response
Date: 07/28/2025
Dear ****** ********,

This is our response to your complaint submitted on 7/28/2025 and was assigned an ID of ********.

I'm sorry to hear that the terms of your voucher was not clear to you. Please know that we've made every effort for the terms and conditions to be visible upon purchase and it was never our intention to mislead our customers.

Unfortunately, due to your agreement to these terms during your voucher purchase, we are unable to cancel your ForeverClean without charging the Early Termination Fee and the ForeverClean membership charges are valid and non-refundable. But since we value you as our customer, we have applied the following adjustments to your account:
Reduced your monthly membership fee by 25%from $49.00 to $36.75 (excluding applicable taxes)
Shortened your minimum commitment from 6 paid months to 4 months (youve completed 1, so just 3 remain)

Please let us know if you still have further questions.

******, Homeaglow Trust & Safety
Initial Complaint
Date:07/28/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I used Homeaglow to schedule cleaning services. I had one cleaner late cancel, one cleaner no show, and one cleaner charge me for a four hour cleaning when they were only here for three hours. I emailed customer service to let them know Id like to cancel my membership without the cancellation fee because they had not lived up to the description. They responded that they could not waive the cancellation fee but they could offer me a free cleaning and a free month. When I thanked them for their offer but said no thank you, they responded with the same offer again. I told them again I would be canceling and I would just pay the fee. When I went online to pay the cancellation fee, it would not process my cancellation. It only gave me the option to continue the service. I reached out to customer service once again, letting them know I had been unable to cancel. They responded that the card associated with my account had insufficient funds. This was not the case. A credit card, not at its max limit, was on file. It was the same credit card they had charged for four different fees just two days prior. I am still waiting for them to assist me in canceling my membership, even with agreeing to pay the cancellation fee.
Business Response
Date: 07/28/2025
Dear ****** **********,

This is our response to your complaint submitted on July 28, 2025, with an ID of ********.

I'm sorry to hear about your less than ideal experience with your previous cleaner. I know your time is important and this is certainly unacceptable behavior on ***** and Zion's part thus I've made sure that you will no longer be paired with them.
Meanwhile, this is to confirm that your ******************** was canceled on July 28, 2025 and you were not charged with the Early Termination Fee. You can rest assured that there will be no further monthly charges to your account.
If you have any further questions or concerns, feel free to let us know.

- ****, Homeaglow Trust & Safety

Customer Answer
Date: 07/29/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** **********
Initial Complaint
Date:07/27/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Homeaglow locks you into forever clean membership I never wanted. I discussed only email. They dont alway you to cancel. They want you to pay ****** I dont have. I just want to cancel.
Business Response
Date: 07/28/2025
Dear ***** Standard,

This is our response to your complaint submitted on Jul 28, 2025 and was assigned an ID of ********.

I'm sorry to hear that the terms of your voucher was not clear to you. Please know that we've made every effort for the terms and conditions to be visible upon purchase and it was never our intention to mislead our customers.

Unfortunately, due to your agreement to these terms during your voucher purchase, we are unable to cancel your ForeverClean without charging the Early Termination Fee and the ForeverClean membership charges are valid and non-refundable. But since we value you as our customer, we have applied several adjustments to your account. Please refer to the email we sent on 7/28/25 at 11:48AM for full details.

If you have any other concerns or questions, please dont hesitate to reach out.

- ******, Homeaglow Trust and Safety Team
Initial Complaint
Date:07/27/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have tried to contact this company numerous times to stop the recurring charge to my credit card. I have met the guidelines to stop recurring payments with no additional cost. They continue to try to charge my card resulting in the card having to be replaced. I want the service stopped immediately.
Business Response
Date: 07/28/2025
Dear ******* *******,

This is our response to your complaint submitted on 7/27/2025 and was assigned an ID of ********.

Im sorry to hear about your experience with Homeaglow. We take all feedback seriously and are dedicated to resolving any issues our customers face.

Please know that like other subscription-based services, ForeverClean will automatically renew each month whether you use the service or not unless canceled.
I went ahead and did that for you. Your ************ membership is now been cancelled. No early termination fees were charged and all recurring and upcoming appointments have been cancelled as well.

Please let us know if you need further assistance.

******, Homeaglow Trust & Safety
Customer Answer
Date: 07/31/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******* I *******
Initial Complaint
Date:07/27/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
July 19, 2025/July 27, 2025 Membership purchased on 7/19/25 as part of $19 promotion/trial. Company auto enrolls you in monthly membership without your acknowledgement and charges ****** for "early" cancellation of promotion. Reason for cancellation was that one their cleaners no-showed with no response the morning of a scheduled cleaning on 7/27/2025. Not wanting be involved with an unreliable service, I attempted to cancel my membership not knowing that I would be charged a hefty price to cover the costs of the initial $19 sign up promotion that I had already paid for. Since I had only been a member for such a short time, I attempted to contact customer support with 0 success and then realized that this is a recurrent issue with this company. They never tell you you will be charged for membership cancellation, or even that you are being enrolled in a membership when you agree to the promotion. They market the promotion as a trial, with no specified dates or prices and then offer 0 customer support when things go wrong.
Business Response
Date: 07/28/2025
Dear ********* *******-******,

This is our response to your complaint submitted on July 27, 2025 and was assigned an ID of ********.
I'm sorry to hear that **** did not show up for your appointment. I know your time is important and this is certainly unacceptable behavior on ****** part thus I've made sure that you will no longer be paired with her.
Meanwhile, I also understand that you want to refund your membership fee and termination fee. While I'm unable to process a refund as your membership fee is a valid charge, I've topped up your account to a total of $98.48 credit which will apply to your next appointment. Additionally, I also want to confirm that your ******************** was canceled on July 27, 2025, as per the email sent to you on that date. You can rest assured that there will be no further monthly charges to your account.
If you have any further questions or concerns, feel free to let us know.

- ****, Homeaglow Trust & Safety

Customer Answer
Date: 07/29/2025
Complaint: 23660156

I am rejecting this response because:
I do not want a credit for a membership service I am canceling. The company is unreliable and a host of other consumer complaints show the same thing. I paid for a service I did not receive, a credit for a future service is unacceptable. I have paid for the initial received serviced, but I refuse to pay for the cancellation of my membership because they are unable to provide reliable service. If the company would like to give me a refund for my membership, that would be acceptable. Not a credit. I refuse to continue doing business with a company that does not regard their consumers wallet.
Regards,

********* *******-******
Business Response
Date: 07/31/2025
Dear ********* *******-******,

We have received your response regarding your complaint filed last July 27, 2025.

Were truly sorry to hear that your experience did not meet your expectations, and we appreciate you taking the time to bring this to our attention. Because we value you as a customer and we want to make this right, we have applied adjustments to your account. Please refer to the email we sent on July 31, 2025 9:34AM for full details.

If you have any other concerns or questions, please dont hesitate to reach out.

- ******, Homeaglow Trust and Safety Team
Customer Answer
Date: 08/04/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

********* *******-******
Initial Complaint
Date:07/27/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In May, I used home glow cleaning service the cleaner that they sent out stained the floors with a chemical that they used. I attempted tocancel the service and be reimbursed, and the company refuses to call me back or reimburse any money and keeps charging me a subscription fee
Business Response
Date: 07/28/2025
Dear ******** *****,

This is our response to your complaint submitted on July 27, 2025 and was assigned an ID of ********.

I'm sorry to hear about the issues you've experienced with your cleaning last May, and I understand your request to have your membership and the monthly fees refunded. I'm also sorry to hear that the terms of your voucher weren't clear to you. Please know that we've made every effort to ensure our terms and conditions are visible and accessible at the time of purchase, as it was never our intention to mislead our customers. These terms can be found at , as well as in our Terms of Service and Help Center.

Unfortunately, due to your agreement to these terms during your voucher purchase, we are unable to cancel your ForeverClean without charging the Early Termination Fee. But since we value you as our customer, we have applied the following adjustments to your account:

1. Banned cleaner **** from accepting any of your future request.
2. Issued a 1.25 hour voucher which will apply on your next appointment.
3. Find a cleaner that works best for you. Just let me know your preferred date and time, and Ill assist you with priority booking.

If you still prefer to cancel, theres no fee once youve completed 6 paid months. However, if you choose to proceed now, an Early
Termination Fee of $72.87 will apply. You can cancel anytime by clicking this link: **********************************************

I hope youll give us another try in the future. If you need a cleaning, you can simply click this link: **********************************************

- Crystal, Homeaglow Trust and Safety Team
Initial Complaint
Date:07/26/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
There is a cancellation fee that is not advertised which is very concerning because if this had been mentioned up front I would not have paid for the service. People should be able to cancel as easily as they can get the service.
Business Response
Date: 07/28/2025
Dear ******* *******,

This is our response to your complaint submitted on July 27, 2025 and was assigned an ID of ********.
I'm sorry to hear that you want to cancel your membership. Please know that we've made every effort for the terms and conditions to be visible upon purchase and it was never our intention to mislead our customers. Also, the Early Termination Fee only becomes available once your first appointment is completed since it will be based on the actual duration of your appointment as well as your cleaner's hourly rate. If you'd like to revisit our autorenewal and cancellation terms, click here: *********************************************

Unfortunately, due to your agreement to these terms during your voucher purchase, we are unable to cancel your ForeverClean without charging the Early Termination Fee and the ForeverClean membership charges are valid and non-refundable. For more information, kindly refer to our email sent on July 27, 2025 12:15PM CDT.

If you have any further questions or concerns, feel free to let us know.
- ****, Homeaglow Trust & Safety

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Homeaglow is NOT a BBB Accredited Business.