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Find a Location

ZenBusiness Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • ZenBusiness Inc

      5511 Parkcrest Dr Ste 103 Austin, TX 78731-4917

      BBB Accredited Business
    • ZenBusiness Inc

      5511 Parkcrest Dr Ste 207 Austin, TX 78731-4937

      BBB Accredited Business

    Business ProfileforZenBusiness Inc

    Incorporation
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    3.61/5stars

    Average of 243 Customer Reviews

    Customer Complaints

    208 complaints closed in last 3 years

    93 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 12/12/2019

    Years in Business: 7

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Business Details

    This is a multi-location business.

    Find a Location

    ZenBusiness Inc has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • ZenBusiness Inc

        5511 Parkcrest Dr Ste 103 Austin, TX 78731-4917

        BBB Accredited Business
      • ZenBusiness Inc

        5511 Parkcrest Dr Ste 207 Austin, TX 78731-4937

        BBB Accredited Business
      Headquarters
      5511 Parkcrest Dr Ste 103, Austin, TX 78731-4917
      BBB File Opened:
      6/18/2018
      Years in Business:
      7
      Business Started:
      4/24/2017
      Business Incorporated:
      4/24/2017
      Accredited Since:
      12/12/2019
      Type of Entity:
      Corporation
      Alternate Business Name
      • ZenBusiness PBC
      Business Management
      • Mr. Mitch Wilde, Chief Customer Officer
      • Mr. Ross Buhrdorf, Founder/CEO
      Contact Information

      Principal

      • Mr. Ross Buhrdorf, Founder/CEO

      Customer Contact

      • Mr. Mitch Wilde, Chief Customer Officer
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      208 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      05/07/2024

      Complaint Type:
      Product Issues
      Status:
      Resolved
      Date of transaction: 5/1/24 Amount of money paid: $149 I am filing this complaint against ZenBusiness due to their repeated failure to cancel my subscription and their lack of response regarding a refund. Despite my multiple attempts to resolve this issue, the company has consistently avoided taking the necessary action. Here are the key points of the dispute: Repeated Contact and Avoidance: I have contacted ZenBusiness five times to request the cancellation of my subscription. Each time, my request was either ignored or refused. This lack of action on their part has resulted in unwanted renewal charges.Conditional Cancellation: During my last interaction with a representative, I was informed that cancellation and subsequent refund would only be processed upon submission of specific documents indicating a change of registered agent. I complied with this requirement and submitted all requested documentation. Lack of Response: After submitting the required documents, I have not received any confirmation of cancellation, nor have I been refunded. There has been no communication from ZenBusiness despite my fulfillment of their conditions for cancellation.Resolution Sought: I am seeking a full refund of the most recent renewal charge and an immediate confirmation of the subscription cancellation. Additionally, I would appreciate an explanation for the initial refusal to cancel the subscription and the lack of communication following my last submission.Account Name: Secret Suncatcher LLC EIN: 88-2134816
      Read More

      Customer Reviews

      243 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Debra T

      1 star

      05/08/2024

      My experience was with ZenBusiness in ************ Mi April 2024 I had started with them to form a LLC. $99. My business was just me really not making a profit. Next thing I know is a withdrawal on my card for a registered agent $199, LLc $99 banking pro, website, etc totaling ****** plus $45.00 I immediately contacted them to say I did not need this. They informed me that I had to cancel the register agent form thru the state of Mi before any refund could be issued they needed proof of this I never would have approved this then I was charged an additional $45 for pro banking, website, & other services I did not subscribe to these all were monthly renewals that I remember seeing but knew I did not need because my business was not making revenue. Numerous emails to support and a call w ********** had repeated I wanted cancelled. Still since April 12,2024 zero has been resolved. I have filed a cancellation form with my state and have sent again requesting cancellation of the rest of my services as I do not want any further action with this company. I want small businesses to know how this company works and when you read their cancellation policy which says you may cancel at anytime its not true. Do not subscribe to these services until you need them. This business does not do anything for free like ****** search says. Do not give them your banking information unless you want to subscribe. I will get refunds because I will not stop trying until I do. I even tried to be honest with them that Im on disability fixed income they do not care. Good luck I will keep you posted.

      ZenBusiness Inc Response

      05/09/2024

      Thanks for speaking with us today.  We are sorry we were not able to meet your needs at this time. Please let us know if there is anything else we can do for you.

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