Reviews

This profile includes reviews for HomeProtect USA, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  HomeProtect USA, LLC

  5555 N Lamar Blvd Ste L139 Austin, TX 78751

• 

  HomeProtect USA, LLC

  13723 Riverport Dr Maryland Heights, MO 63043-4837

Review Details

• Review fromKaren M

  Date: 07/21/2025

  1 star
  This company is a scam. I called them about subpump issue. No one answered the phone. I had to ****** the company because the 888 number was bogus. After getting someone 2 days later from the number on ******, the customer service *** was rude, especially when I told him I wanted to cancel my warranty. After trying to keep me from canceling a number of times after me telling him NO, Cancel, he told me it would take 12 to 17 weeks before I could get my refund, over$600. Do Not do business with this company , trust me you will regret it.

  HomeProtect USA, LLC

  Date: 07/22/2025

  Thank you for bringing this to our attention.
  We have searched our system using the name provided in your complaint, and we were unable to locate an active policy under your name. To better assist you, could you please provide the 888 number you attempted to call and your policy number? We would be happy to investigate this matter further and ensure it is properly addressed.
  Please also note that there are many companies in the market offering similar services, and it's possible you may have contacted a different provider.
  We are here to help and look forward to resolving this issue as soon as we have the necessary information.
  Sincerely,
  HomeProtect USA
  Customer Support Team

• Review fromJULIE B

  Date: 05/01/2025

  1 star
  HOME ASSURE AND HOME PROTECT ARE RIPPING OFF ELDERLY PEOPLE I'M 77. THEY WON'T EVEN LET ME CANCEL BECAUSE I DON'T HAVE A CONTRACT NUMBER. THEY NEVER SENT ME A CONTRACT. HOME ASSURE AND ******************** HAVE THE SAME CONTRACT NUMBER! HMM THIS IS A SCAM. SINCE THEY WON'T LET ME CANCEL THEY SAID THEY WILL KEEP ON BILLING ME. UNHEARD OF? NO. HOME WARRATY SCAMS GET SENT TO EVERYONE. THEY ARE GETTING RICH OFF OF US. IT DOES NOT MATTER IF THEY ARE BBB ACCREDITED OR NOT! I DO NOT KNOW WHERE TO TURN TO GET CLOSURE ON THESE ***** I LIVE ON SS AND DON'T BRING IN ENOUGH TO PAY THESE PUNKS. HOW CRUEL AND GREEDY THEY ARE.

  HomeProtect USA, LLC

  Date: 05/05/2025

  We are very sorry to hear about your experience and truly regret the frustration and stress this has caused you.
  
  After a thorough review of our records, we were unable to locate a policy under your name. Its possible there may be some confusion between companies with similar names. In order for us to assist you further and conduct a more detailed search, we kindly ask that you provide the phone number used at the time of purchase or any other identifying details you may have.
  
  Our goal is to help resolve this matter as quickly and respectfully as possible. We take these concerns seriously and appreciate the opportunity to look into it further.
  
  Sincerely,
  **** ****
  Director of ********************************start="800" data-end="803">********************

• Review fromJohn R

  Date: 04/09/2025

  1 star
  Elder abuse. My 86-year old mother received in the mail a serious looking FINAL NOTICE of cancelation of a HOME WARRANTY POLICY #H14AN_____ that demands action within 5 days at the phone number 1-800-___-____. Only on the inside, at the bottom, in tiny, slanted print does it finally indicate this is mere spam, junk mail stating, "Not all consumers have previous coverage. **************** is not affiliated with your current mortgage holder. Florida License *******"

  HomeProtect USA, LLC

  Date: 04/10/2025

  Thank you for bringing this to our attention.
  
  We want to clarify that Home Protect USA is not a ******* stated in your review, we are licensed with the State of Florida under license number *******, which is required for us to legally operate and send mail within the state. We take compliance seriously and adhere to all state regulations.
  
  The mailer is intended to inform consumers about home coverage options. We are actively reviewing and updating our communication practices to ensure greater clarity and transparency.
  
  We are committed to responsible marketing, and if you or your mother would like to be removed from our mailing list, please dont hesitate to contact us directly. We appreciate your feedback and the opportunity to improve.

• Review fromTodd A

  Date: 03/27/2025

  1 star
  Like a lot of the other reviews they called and talked my 87 year old mother into taking out a policy. She called to cancel 10 days later for her and they left her on hold for an hour. She tried again same result then she tried again same result. Then I tried person I talked to was rude and unhelpful. I have sent 10 emails yes I can provide them and 0 results. My mother is on a fixed income this is killing her and it needs to stop, will try again tomorrow but Im sure I will have a simaler result. Will update when I can

• Review fromKatherine D

  Date: 03/18/2025

  1 star
  This company talked my 90 year-old mother into purchasing a policy that she did not need. Upon cancellation of this policy within the 30 day cancellation period, we were told we would be receiving a refund of the $495 within two weeks. It has been over two months and multiple phone calls with no refund. This company literally stole my mothers money, would not ever recommend this company to anybody.

• Review fromMagda R

  Date: 01/28/2025

  1 star
  For the last 2 years they continue to harass us after plenty of times indicating that we do not want their service. I want them to stop calling, sending letters in the mail or any other type of contact. They have become rude and pushy when told that we do not want the services they offer.

• Review fromDean S

  Date: 12/30/2024

  1 star
  I received a letter to "renew" my coverage with this scamming organization as I had never even heard of them. When I asked if they were re-insured as a backup if the went out of business, they said they were insured by AM Best. I told them that is not an insurance company but a rating company. They refused to send me a "dummy" copy of the contract so that I could review it to make an informed decision. They said they don't operate that way. They asked all kinds of questions and they said they would "happily be able to offer their Premium Contract". I told them I wanted to read it. Again, they refused so I firmly stated "I don't think you are the kind of company I would do business with" and hung up. BUYER BEWARE. If there sales tactics are anything like their service must be, no one in their right mind would give them any money. They want you sign up for a three-year agreement without seeing the details. No way. I am a retired School Superintendent and any company that dealt with our school had to provide copies of contract before being signed. This company was obviously hiding something. DO NOT BE THREATENED by their high pressure nonsense.

• Review fromTheo D

  Date: 11/12/2024

  1 star
  This company scammed my elderly parents and the representative ***** was very condescending. This company should be investigated.

• Review fromJennifer P

  Date: 11/12/2024

  1 star
  Bad, bad, bad, bad.... DO NOT go with this company. The interaction we had on the phone was initially wonderful (great sales folks) but when I decided NOT to go with them, I got the "Finance Guy" and he gave me so much grief and ended up accusing me of insurance fraud because I wouldn't go through with the policy. Unbelievable. I had already started the process of initiating the policy though and they had my credit card information... and asking for a refund wasn't going to happen. This "finance guy" was rude, accusatory and downright chauvinistic (he demanded to speak with my husband, the "decision maker"). We are now having to dispute the charge with the bank and I'm cancelling my credit card so they can't try any future shenanigans.

• Review fromRebecca G

  Date: 10/21/2024

  1 star
  Do not do business with this company, ever! They the worst.

  HomeProtect USA, LLC

  Date: 10/23/2024

  Thank you for sharing your feedback with us. We apologize for any inconvenience. Our goal is to provide excellent service, and it seems we did not meet your expectations.
  
  We would appreciate the opportunity to address your concerns directly, but we cannot find your information in our systems. Will you please reach out to us at *********************************** so we can resolve this matter and improve our service moving forward?
  
  Best regards.