Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally document my ongoing dissatisfaction with Coventry Homes. My experience has been marked by poor construction quality with the cabinetry. I am submitting this review to the BBB in hopes of prompting accountability and resolution.Shortly after moving into our new home, we noticed several construction defects with the cabinetry. Cabinet doors were warped, drawers did not close properly, there are various and multiple imperfections in the finish that they have yet to rectify despite multiple warranty requests. The finish appears to be of a very low quality already showing oil staining. These issues were evident within the first few weeks, and many have yet to be rectified.We submitted multiple service requests through Coventrys official channels, beginning shortly after our closing date. These included both cosmetic and functional concerns. While several items were resolved in a timely manner, the finish on the cabinetry continues to be ignored Communication with Coventry Homes has been extremely frustrating. From the beginning our construction manager was very rude and dismissive. He even yelled at my father during the walkthrough. He didnt want us looking too closely at anything, his attitude was if you cant see it at a glance then it isnt a problem. Warranty requests take weeks for any kind of follow up.I am requesting that Coventry Homes take responsibility for the outstanding service issues and provide a clear, documented plan for resolving them. I also urge the company to improve its post-sale customer service practices to ensure future homeowners are not left in similar situations.I chose ******** Homes based on their reputation and marketing, but the reality has been disappointing. I hope this review encourages the company to take corrective action and treat its customers with the respect and responsiveness they deserve.

  Business Response

  Date: 06/09/2025

  Dear Dispute Resolution Department:
  
                 This correspondence is in response to the Better Business Bureau complaint dated June 2, 2025, which ***************** d/b/a Coventry Homes received from Mr. ******** ******.  Mr. ****** closed the purchase of the home at issue on October 30, 2024, at ************************************************************************* subdivision.Since then, ******************************* has been in contact with Mr. ****** and are in the process of evaluating and addressing the issues presented in the complaint.
  
  ******** Homes strives to maintain a high level of service to our buyers, it remains our intent to address all open items in as timely a manner as possible, and Coventry Homes will continue our efforts and communications with the buyer in this regard.  ******** Homes requests that Mr. ****** contact Coventry Homes warranty service department to address these and other future matters as they arise as there is no need to resort to third party involvement thru the BBB for routine warranty or other issues that can be handled directly. Based upon ******** Homes review of this specific complaint, we request that the Better Business Bureau find that Coventry Homes is taking the necessary steps to successfully resolve this matter.  Thank you.

• Initial Complaint

  Date:03/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased our home May 2024 we have been having issues with our garage door and the framing of the garage. We have been putting in service tickets to ******** in ********** (******** community) since November 2024. A technician came out and advised our garage panels are bent and the framing is lifting from the home. He said he would give ******** this information and we would hear back. We have reached out to **** with no response and now Hunter is handling our service tickets and he rarely responds and has not provided any updates on these issues. We were told to put in a ticket for any issues for the first year we are very disappointed in ******** as a business and the first year warranty. Everything we have been told when buying our home has been far from the truth. Homebuyers shouldnt be ghosted by their home builder at all, especially within the first year. This service is unacceptable.

  Business Response

  Date: 04/07/2025

  Dear Dispute Resolution Department:
  
                 This correspondence is in response to the Better Business Bureau complaint dated April 4, 2025, which ***************** d/b/a Coventry Homes received from Ms. ********* *********.  Ms. ********* closed the purchase of the home at issue on May 30, 2024.  In November 2024, ******************** was engaged to address and resolve issues with the sensors and trim around the garage door frame. Upon completion of these repairs, Ms. ********* signed off on the work,acknowledging that the issues were satisfactorily addressed. Since that time,we have not received any further communication from Ms. ********* concerning the matters referenced in the BBB complaint. Coventry Homes is committed to delivering high-quality service to our customers, and we have consistently made efforts to ensure that all warranty matters are addressed in a timely and professional manner.
  
  We respectfully request that Ms. ********* contact our warranty service department directly should any further issues arise, as we believe that these matters can be resolved promptly without the need for third-party involvement through the BBB.Coventry Homes remains dedicated to resolving any outstanding concerns and is fully prepared to continue our efforts to ensure Ms. ********** satisfaction.Based on our review of the complaint, we kindly request that the BBB acknowledge that Coventry Homes is taking the necessary steps to resolve this matter, and that further action is not warranted at this time. Thank you.

• Initial Complaint

  Date:01/02/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a new construction home with Coventry Homes (Dream Finders Homes acquired ******** in 2021) The closing date of the house was estimated to be somewhere in December 2024. The day of the final inspection on 12/26/24, we found that the roof of the garage was leaking due to the heavy rain that day. We suspect that Coventry covered up the fact that the house had a leak issue because there was paint streaks that lined up with the water stains that appeared on the walls. These pictures are documented in the inspection report.After reporting this issue with Coventry on 12/26/24, that very same day we received an email stating that we have to close on the house in 5 days or else ******** would cancel our transaction. We believe pushing a customer to close on a damaged house that impacts our safety is not ethical. We've expressed with Coventry that we will not close on this house and requested a full refund of the ******* money of $14,466.00. ******** denied our request to return the ******* money.We need your help with returning this ******* money.Thank you.

  Business Response

  Date: 01/10/2025

  Dear BBB:
  
  On behalf of ***************** d/b/a ******** Homes (********), I am in receipt of *** ********* ***s BBB complaint report dated December 31, 2024 regarding water damage due to a roof leak at the Property and their request for the unilateral termination of Contract on the Property with Coventry.  To be clear, *** and Mrs. *** unilaterally elected to terminate the Contract with Coventry on or about December 29, 2024 and failed to close the purchase of the Property pursuant to the terms and conditions of their Contract with Coventry. This correspondence is provided in response to the ***s complaints and demand for payment.  
  
  The ***s unilateral notice of termination of the Contract for the purchase of the Property due to perceived construction issues does not entitle *** and Mrs. *** to a refund of the ******* money or option money paid to Coventry.  Coventry has fully complied with the terms of the Contract between the parties and has not committed a breach of the Contract,breach of the **************** Warranty, or any implied warranties (which are contractually waived).  The various issues set forth in the *** correspondence and the inspection report do not constitute a breach of Contract.  *** and Mrs. ***s complaints regarding the construction of the Property, the roof leak, and/or water leak/damage while noted immediately upon inspection on December 26, 2024 were either addressed and resolved (or in the process of resolving) prior to the ***s unilateral request to terminate the Contract, or were issues which ******** specifically offered to modify and resolve.  ******** immediately took steps to fix the roof leak and removed the affected areas of sheetrock and insulation, dried out the areas and treated it to prevent mold/mildew growth.  This work was confirmed by photographs,emails and communications by Coventry with the ***s between December 26 thru the ***s unilateral election to terminate the Contract and refusal to close.  The complaints regarding the construction of the roofing, garage, and mildew/mold on exposed framing members are all issues that Coventry did and would agree to address, and which Coventry agreed to repair prior to the closing of the home.  These issues were either resolved or could have been easily corrected during the course of the construction process and prior to closing of the Property.
  
  The ***s demand to ******** provides that the they elected to unilaterally terminate the Contract on or about December 29, 2024 by email to Coventry (and emails to their lender); and now they seek payment to recover ******* money and option money in the amount of $14,466.00.  The ***s paid Coventry an ******* money deposit of $11,376.00, as shown on the Contract.  Since Coventry has remedied and/or agreed to remedy the items detailed in the ***s complaint and inspection report; and because Coventry has complied with the terms of the Contract, the Contract does not grant the ***s a right to terminate the Contract and receive a refund of the ******* money or any option money amounts.
  
  There are no terms of the Contract that provide for the ***s unilateral termination of the Contract and a refund of the ******* money or option money in this instance.  The ***s request to terminate the Contract based upon the subjective, remedied and curable issues outlined in their complaint is not grounds for a refund.  Per the certain contractual obligations that the **** agreed to as outlined in paragraph 5.A. of the Contract.  Paragraph 5.A. states:
  
  ******* MONEY: $11,376.00 is herewith tendered by Buyer to Seller to be held as "******* Money." At closing, the ******* Money shall be applied and credited toward the cash portion of the Sales Price which is then due and payable. IN THE EVENT CLOSING DOES NOT OCCUR, THE ******* MONEY SHALL BE RETAINED BY SELLER UNLESS THE ***** OF THIS CONTRACT EXPRESSLY PROVIDE FOR A REFUND OF THE ******* MONEY TO BUYER.
  There are no terms of the Contract that provide for the ***s unilateral termination of the Contract and a refund of the ******* money in this instance.  Coventry contracted to sell the Property to ***& Mrs. *** and agreed to take the Property off the market and build it for them in good faith, and Coventry has incurred substantial costs associated with construction, taxes, maintenance, utilities, etc. for which Coventry has no other recompense than the deposits paid. Therefore, in accordance with the terms and conditions of the Contract they are not entitled to a refund of the ******* money upon termination of the Contract. 
  
  Second, with respect to their request for the return of any option money deposits, please refer to Section 9.D. of the Contract which states IN THE EVENT CLOSING DOES NOT OCCUR, THE OPTION MONEY AND ANY PLAN CHANGE FEES AND/OR OPTION ADDENDUM CHANGE FEES SHALL BE RETAINED BY SELLER UNLESS THE ***** OF THIS CONTRACT EXPRESSLY PROVIDE FOR A REFUND OF THE OPTION MONEY TO BUYER.  There are no applicable provisions for a refund of the option money in this instance. The ***s contracted to purchase the Property from ******** for $379,204.00,which amount includes $23,214.00 in options that were specifically selected by the ***s to be incorporated into the construction of the Property.  At the time of the termination of the Contract numerous modifications to the Property have already been made and Coventry has incurred substantial expense to incorporate these options into the Property without compensation.
  
  ******** has fully complied with the terms of the Contract between the parties and has not committed a breach of the Contract; the ***s are not legally entitled to a refund of the ******* money deposit, option money deposit, or payment of any additional amounts.   In fact, it may likely be viewed that the ***s unilateral termination of the contract prior to closing is in itself a default of the Contract terms.  For these and other reasons not specifically set forth herein, ******** respectfully declines the ***s demand for payment. 
  
  I would appreciate you directing any future correspondence regarding this matter to my attention.  In the event that the ***s intend to pursue their claims and demand for a refund thru legal means, I feel that it is important to refer them to Sections 28 and 30 of the Contract,regarding arbitration and attorneys fees. ******** will vigorously defend our performance under the Contract and will seek to recover reimbursement for any expense, including attorneys fees and other legal expenses, via our contractual rights should legal action be necessary. 
  
  
  Very truly yours,
  ******* D.******** IV

  Chief Legal Counsel - *****

• Initial Complaint

  Date:11/19/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We made an offer on a home on 11/14 of 380 we were told the accepted the offer than on 11/15 they said it was too low and countered for 390 against my better judgment I obliged. On 11/16 my birthday they called and said even though we accepted a counter in writing they changed their mind to 400k. They received my ******* money of 12k on 11/14 and have not refunded me

• Initial Complaint

  Date:09/12/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During the home buying process, I was offered $2000 ********** gift card. I went to ********** for purchase with 2 $500 ********** gift card. One of the gift card did not have balance and were never activate. In addition, there is plumbing issue while flushing toilet, it does not flush properly and water over flowed to bed room. The plumbing came and try to work with it, but still same problem exists. Dryer always loses the electricity and the electricity company came to fix it but same issue still going on. If you like to get in touch with me, email remains the best way to communicate.

• Initial Complaint

  Date:07/24/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We build our home from *** Homes/ Coventry Homes in *******, ** which closed in Dec 2023 with a warranty period of 1 Year. There were some open issues at cloisng that the builder team promised to close soon. Its been 7 months now and even with constant reminders, emails, phone calls, text messages ( tried to leverage every communicaton channel possible) reached the ************* to address my issues and even after constant reaching out an dpatiently waiting for the team to address the issues they have not made much progress or got any traction is resoving those issues. I am at a point that i think my patience is taking for an advantage and some of the major issues are not being addressed as the warranty period ends in couple of months and after that i would not get any resolution as the builder will be off the hook.

• Initial Complaint

  Date:05/17/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dream Finders is in breach of contract with all 77 homes built in my community between 2020 and 2022, this was discovered by the newly appointed, first ever homeowner ***** of ********* for the *** after being appointed in August of 2023. *** Submittals specifically referred to community design guidelines for Construction and Staining of the privacy fences installed. DFH failed to comply with those guidelines, nor did they ask for a varience. They failed to install fences of quality construction with 3 horizontal supports, and failed to stain the fence. As a result, storms have damaged fences and they have faded and rotted when literally all other fences in this development, even those years older, still look much better and are holding up. DFH has been notified by the ***, and by at least one home owner of their breach of contract and continue to ignore the is or manage to act in good faith to resolve the issue. Additionally, they took 2.5 years to respond to promise to complete and warranty items and only after multiple follow *** and several changes in warranty reps (at least 4). Same on superintendents while constructing. Failed to provide a pre-drywall inspection and tried to substitute inferior upgrade options as well as increased sale price by $28,000 after going under contract using COVID as an excuse when the real reason was their decision to complete the project in a year instead of two years once they sold 30 or so homes in a single month. They have not offered any remedy to replace the our of compliance fencing or compensation to alleviate the breach of contract. The home owners will be responsible when the *** sends demand letters to all 77 to insist their fences be brought into compliance.I have copies of both the *** and **************** Guidelines but they are too large to upload.

• Initial Complaint

  Date:01/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** has stopped responding to me. He is (or at least was) our warranty guy (theres been so many people over the last 2 years its hard to keep track). He was assisting me in fixing some issues with the house. It took over a year to complete the pre move-in items list and its now taken longer than that to fix issues under our one year warranty. Our window seals are cracking/separating and theres been drywall movement that needs to be fixed around each window. ****** sent a company out, but that company said that they were not the right company to fix the issues. ****** said it was probably an error and that he would fix it. That was in October 2023 and I have still not heard back from him. I have all the documents and text messages/emails back and forth between myself and ***. And if my solution is not remedied immediately I am just going to **** In addition, the local news network is prepared to do an in-depth investigation on *** in the ********************** because several of the *** owners have gotten together for many of the same issues and are wanting to get the news involved to warn people about the home buying process with ***.

  Business Response

  Date: 01/31/2024

  ****, thank you for your feedback. We regret to hear that the service you received from our team has not meet your expectations. My understanding is that our ************* Manager has been in contact with you.  Should any areas of concern arise, please reach out to our ************* team, and we would be happy to help ************.  

• Initial Complaint

  Date:10/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Multiple warranty request were made to correct the defects in construction April 2023 and still the issues are not being corrected and no response from ********

  Business Response

  Date: 10/17/2023

  Our *************************** has set up a meeting with the customer to discuss a plan of action. 

• Initial Complaint

  Date:09/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Home warranty issue- I submitted a claim to their warranty manager to have a project completed. The wall was pulling away and they filled and patched it, however, left it completely a mess, and did not paint over it. It is currently just an eye sore. Two years later, still nothing. Then finally they agreed to send a painter out, and it's been a month. ********************** and customer service.

  Business Response

  Date: 09/01/2023

  Mr. ************** have spoken to our customer care manager and understand that a customer care representative has been on site and visited your home.  I understand we will have this item completed shortly.