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Business Profile

Hearing Aid Parts

Nebroo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hearing Aid Parts.

Complaints

This profile includes complaints for Nebroo's headquarters and its corporate-owned locations. To view all corporate locations, see

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Nebroo has 2 locations, listed below.

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    • Nebroo

      701 Tillery St Austin, TX 78702

    • Nebroo

      701 Tillery St Austin, TX 78702-3738

    Customer Complaints Summary

    • 31 total complaints in the last 3 years.
    • 31 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/30/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Claim to improve hearing but it failed:1. Can not fit in my ear 2. Continuous whistling 3. Bulky and ugly, protruding the ear 4. **************** couldnt resolve the issue after many attempts

      Business Response

      Date: 07/02/2025

      Hi Muti,

      Thank you for the opportunity to address your concern.

      Wed like to confirm that a full refund has been successfully processed. Weve also made multiple attempts to contact you to confirm this and offer further assistance, but weve been unable to reach you.

      Please know that we remain fully committed to resolving any remaining concerns you may have. If theres anything else we can do to support you, we encourage you to reach out directly at your convenience.

      We appreciate your patience and the chance to make this right.


      Sincerely,

      Nebroo Customer Support

    • Initial Complaint

      Date:06/21/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im an unhappy customer. I reached out to this company by phone, the number no one ever comes to the phone ever. I received out through email informing the company I no want there product and to cancel my order out which I received a response back stating my order was cancelled, due to my surprise the order was never cancelled and upon just checking my email as I always do it lets me know I had a delivery from this company which I was VERY SURPRISED BECAUSE I WAS TOLD THIS ORDER WAS CANCELLED THAT SAME DAY, I would like this to be refunded back to the debit card. My name is ******** and Im filing for my mom, because shes 88 years old . Im handling this business for her.

      Business Response

      Date: 06/23/2025

      Dear ********,

      Thank you for reaching out, and we sincerely apologize for the frustration and inconvenience you and your mother have experienced.

      We did receive your previous communication and have already spoken regarding this matter. I'm confirming that a full refund has been processed for the order in question. You should see the funds returned to the original debit card within the next few business days, depending on your bank's processing times.

      Again, we apologize for the confusion and appreciate your patience as we resolved this. Please don't hesitate to reach out if you have any further questions or need additional assistance.


      Kind regards,

      Nebroo Customer Support

    • Initial Complaint

      Date:06/03/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a set of hearing aids on 18 April, 2025. I have had the device for over 30 days (received on 29 April, 2025 to today's date of 3 June, 2025), followed the directions for use, however, I am unable to get accustomed to it. I have attempted to contact nebroo customer service at via ************ with no answer each time, rather being on hold for an hour each time, only to leave a message, which I did. I have sent an email to ***************************** requesting my refund as noted below.I respectfully request assistance to get a RRR#, Address to ship the product to and a Prompt Refund of my purchase price back to my original method of payment ************************* have attempted to contact nebroo customer service at via ************ with no answer the first time and then after calling again and on hold for an hour, only to leave a message, which I did. I am requesting a refund of $296 for the return of an Infinity 4 in 1 upgrade hearing device, order #****** (screenshot of email below). I have had the device for over 30 days (screenshot at bottom), followed the directions for use, however, I am unable to get accustomed to it and wish to receive a refund. Pursuant to Nebroo Refund Policy (shown below), Please provide me with a Returns Request Reference (RRR) number and the address to which I should sent the product back. Your prompt response is greatly appreciated. Regards,**** ******* *********************** ************ ~~~~~~~~~~

      Business Response

      Date: 06/04/2025

      Dear Mr. ********************* you for reaching out. Wed like to confirm that we have already been in touch with you regarding your order, and your refund of $296 has been successfully processed back to your original method of payment.

      We sincerely apologize for the inconvenience you experienced when trying to get in touch with our customer service team. We understand how frustrating that can be and appreciate your patience.

      If theres anything further we can assist you with, please dont hesitate to let us know.


      Warm regards, 

      Nebroo Support Team

      Customer Answer

      Date: 06/05/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and agree that a refund has been issued, but not finalized with the credit card company.  I feel this issue is now resolved.  This could have been resolved satisfactorily and without BBB involvement if the business customer service line had answered the 'stated' 24/7 call line.  

      Regards,

      ******* *******

    • Initial Complaint

      Date:05/28/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Have tried calling to request a full refund of $395 and cancel the monthly subscription of $19. Was put on hold for almost 1 hour and then hung up on me. The items did not work for me. The charges made to my credit card are separated into 4 different shell companies. This is a scam!

      Business Response

      Date: 05/29/2025

      Hi Mr. ********************** you for sharing your concerns about your recent Nebroo purchase. 

      We sincerely apologize for the frustration and inconvenience you've experienced. Your feedback is very important to us, and we take these matters seriously.
      We are currently reviewing your account and the details of your purchase. We want to ensure any concerns regarding billing, product performance, and customer service are properly addressed.

      We truly regret that the product did not meet your expectations. While many of our customers see positive results, we recognize that not every product works for every individual. We also apologize for the extended hold time and disconnection this does not reflect the level of service we aim to provide.

      To finalize the refund and confirm cancellation, wed like to speak with you directly at your convenience. Please provide a preferred date and time for a callback, along with the best phone number to reach you.

      We appreciate your patience and the opportunity to make this right.


      Sincerely,

      Nebroo Customer Support Team

    • Initial Complaint

      Date:05/16/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 1/20/2025 I ordered hearing aids from Nebroo. I received them and began using them on 1/27/2025. I was not happy with them and returned them to their return address given to me verbally by phone on 2/28/2025 in accordance with their return/refund policy. No refund has been received as of this date (5/16/2025). I attempted to write to their business address as provided in the return policy, but that letter was returned as undeliverable. I have uploaded supporting documents to prove my right to a refund. I shall appreciate your assistance in obtaining the $99.00 refund.

      Business Response

      Date: 05/17/2025

      Hi ****,

      Thank you for bringing this matter to our attention through the Better Business Bureau.

      We apologize for any inconvenience or confusion you experienced regarding the return and refund process. We understand how important timely communication and resolution are, and we appreciate your patience.

      We would like to confirm that as of today, May 16, 2025, your refund of $99.00 has been successfully processed. This action was taken promptly upon receipt of your return tracking number, which allowed us to verify the return.

      If you do not see the refund reflected on your original payment method within 57 business days, please dont hesitate to contact us directly so we can assist further.

      We truly value your business and thank you for giving us the opportunity to resolve this matter.

      Warm regards,

      Nebroo Support Team

      Customer Answer

      Date: 05/17/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      **** Likes

    • Initial Complaint

      Date:05/13/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had made a purchase to NEBROO, April 30 2025. For a pair of hearing aids. They claimed to be under ******. Then went on to offer a better pair for ******. So I decided I'd pay a little extra and get the more expensive ones. Not knowing I had to buy both. I feel like they tricked me into paying for both. I felt taken advantage of and ripped off. More so because I still havent received anything at all from ,(NEBROO). I decided to look into this company to see if I wasn't the only one not happy with the way they're doing business. I found that several people unhappy with there product. Because of the sneaky way they conduct themselves and slow manner in which they're choosing to do business. I'd rather not do business with them and want my money's refunded in full.

      Business Response

      Date: 05/14/2025

      Hi ***********,

      Thank you for taking the time to share your experience with us. I sincerely apologize for the inconvenience you've faced and understand how frustrating this situation must have been. We truly appreciate your patience, and we want to make things right for you. We understand how upsetting it can be when expectations aren't met, and your experience matters deeply to us.

      I am pleased to let you know that your full refund of $296 was successfully processed on May 14, 2025. This will be credited back to your original payment method and will reflect depending on your bank's processing time. The funds shall reflect in your account within 1-10 business days. Please also expect an email confirmation for the refund that has been processed.

      We truly value your patience and understanding, and were always here to assist you. If you have any further questions or need any additional support, please dont hesitate to reach outwere happy to help.

    • Initial Complaint

      Date:05/13/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a set of hearing aid devices. They did not perform as advertised. I waited the prescribed 120 days and requested return. I received the instructions and follow the instructions. It has been 3 months since I sent the required information and device back to a Canadian address instead of a Us address as requested. Right now I am out about $300. I want my money back. Promptly.

      Business Response

      Date: 05/14/2025

      Dear  Mr. ***** ******,

      Thank you so much for your patience and for taking the time to carefully follow through with the return process.

      I truly apologize for the inconvenience and frustration this situation has causedespecially with the confusion around the return address and the long wait for resolution. We completely understand how upsetting it can be when expectations arent met, and your experience matters deeply to us.

      I'm pleased to let you know that your full refund of $296 was successfully processed on May 13, 2025, right after you provided the return tracking number. Depending on your bank's processing times, the funds should reflect in your account within 1 to 10 business days.

      We genuinely appreciate your understanding throughout this process. If, for any reason, you dont see the refund after that timeframe, please reach out and well be more than happy to follow up immediately.

      Thank you again for giving us the opportunity to make this right.

       

      Warm regards,

      Nebroo Team

      Customer Answer

      Date: 05/16/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ***** ******

    • Initial Complaint

      Date:04/24/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There warranty included a moneyback guarantee if you were not satisfied. I was not satisfied and I could not get in touch with the company to get my money back.

      Business Response

      Date: 04/27/2025

      Dear *****,

      Thank you for bringing your concerns to our attention. We truly value the opportunity to address any issues our customers encounter, and we sincerely apologize for any difficulty you experienced.

      After reviewing your account and recent communications, we are pleased to inform you that the resolution you requested has already been processed. A full refund has been issued to the original method of payment used for your order. Depending on your financial institutions processing times, it may take a few business days for the refund to be reflected in your account.

      At ******************** we take our Money-Back Guarantee very seriously and strive to honor our commitments to ensure our customers' satisfaction. We are sorry for any inconvenience or delay you may have experienced and appreciate your patience and understanding throughout the process.

      If you have not seen the refund reflected in your account within the next few business days, or if you have any additional questions or concerns, please do not hesitate to reach out to us. We are more than happy to assist you further and ensure everything is fully resolved to your satisfaction.

      Thank you again for giving us the opportunity to address your concerns.


      Best regards,

      Nebroo Support Team

    • Initial Complaint

      Date:04/23/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 6 January 2025 I purchased a set of hearing aids from Nebroo for $99. As I was completing the transaction they talked me into 'upgrading' to the better model for an additional $199. $298 later I received these worthless things. When I complained that the user buttons were extremely difficult to use, and the hearing quality was terrible, and that I wanted refund, the *** told me that I had to keep the unit for 90 days to get a complete refund! Additionally, if I settled for a partial refund they would do that right away. I was so angry at that point, I said OK. These things are completely useless and I want them to refund the $90 that they hi-jacked from me.

      Business Response

      Date: 04/25/2025

      Hi *****, 

      We hope this message finds you well.

      We want to sincerely apologize for the experience you had with us. We understand how important it is to receive the level of service you expect, and were truly sorry for any inconvenience caused.

      As we previously discussed, we processed a refund of $207.20 on January 26. In addition, we have issued a further refund of $88.80 today to ensure that the matter is fully resolved to your satisfaction.

      We appreciate your patience and understanding, and we hope to have the opportunity to serve you better in the future. If theres anything else we can assist you with, please dont hesitate to reach out.

      Warm regards,

      Nebroo Customer Support

    • Initial Complaint

      Date:04/22/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      left hearing aid does not work

      Business Response

      Date: 04/27/2025

      Dear ***** ******,

      Thank you for bringing your concerns to our attention. We truly value the opportunity to address any issues our customers encounter, and we sincerely apologize for any difficulty you experienced when trying to reach us regarding your refund.

      After reviewing your account and recent communications, we are pleased to inform you that the resolution you requested has already been processed. A full refund has been issued to the original method of payment used for your order. Depending on your financial institutions processing times, it may take a few business days for the refund to be reflected in your account.

      At ********************, we take our Money-Back Guarantee very seriously and strive to honor our commitments to ensure our customers' satisfaction. We are sorry for any inconvenience or delay you may have experienced and appreciate your patience and understanding throughout the process.

      If you have not seen the refund reflected in your account within the next few business days, or if you have any additional questions or concerns, please do not hesitate to reach out to us. We are more than happy to assist you further and ensure everything is fully resolved to your satisfaction.

      Thank you again for giving us the opportunity to address your concerns. We appreciate your business and your trust in Nebroo.


      Best regards,

      Nebroo Support Team

    Nebroo is NOT a BBB Accredited Business.

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