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Business Profile

Health and Wellness

Life Line Screening

Headquarters

Complaints

Customer Complaints Summary

  • 214 total complaints in the last 3 years.
  • 78 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/15/2025

    Type:Billing Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 5/12/2025, while paying bills I had noticed a charge on my Citi credit card for $197 to Life Line Screening. I had a screening done thru Life Line in March of 2024, which was paid for in full at that time. I shared this screening with my primary doctor only to find out the data was inaccurate and that my health was better than the screening had suggested. I gave the matter no more thought and decided to forego future Life Line screenings per doctor's *************** forward to June 2025 when I found the $197, which I discovered to be a recurring bill for Line Line Screening membership, which I had never signed up for. Line Line had no right to charge my credit card and I've notified ******** that this is an unauthorized charge.I seek a full refund while I plan to never use ******************* ever again.WK

    Business Response

    Date: 07/18/2025

    Good morning *** *********, 

    Upon review of your profile, I see this matter has been resolved. A full refund was issued back. If you have any further questions or concerns, please feel free to reach out to us at **************. 

    Thank you, 

     

  • Initial Complaint

    Date:07/14/2025

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The charge of $197 was taken from my credit card for a screening from Lifeline that I did not authorize. I cancelled this membership in 2021 and have not had a screening since them. Now, out of the blue this charge appeared on my credit card. I called the ************** number several times and kept getting the runaround and no satisfying solutions. One of the representatives said that they did not need "my" authorize to charge my credit card. This is the most ludicrous, outrageous comment any from business I have heard about one of my credits. I just do not understand this and their motive. This is not right, and I am a senior citizen on a fix income. My personal funds are limited without unknown and unauthorized charges that should not be occurring. I have been seeking a solution since this charge appeared on my credit statement showing an activity date on June 23 and posted day on June 24. This business is scheduled to come to my area this month and I will not be making an appointment with them. I want them to reimburse my funds back to my credit card and remove my information from their record. I am asking from your assistance in the matter. I hope this business is not getting over on the elderly population. Thank you, ******** ********

    Business Response

    Date: 07/24/2025

    Good morning, Mr. ******** ********,

    Upon my review I was able to confirm this matter has been resolved. We appreciate your business and time attention to assist with a resolution. If you have any questions, please feel free to reach out to us at any time. 

    Thank you, 

    ******* James 

  • Initial Complaint

    Date:07/02/2025

    Type:Product Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    TRANSACTION DATE:; 7/2/25 I CALLED IN TO THE LIFE LINE SCREENING AT ************** FOR THE SIGNATURE CARDIOVASCULAR DISEASE AND STROKE RISK PACKAGE FOR $139. I HAD USED THIS COMPANY AT LEAST 10 TIMES OVER THE LAST 15 ******** NAME IS ******* ****** BIRTHDATE *********. THIS WOULD BE MY ACCOUNT INFORMATION WITH LIFE LINE SCREENING.I PROCEEDED OVER THE PHONE TO SET UP THE SCANS IN MY NEIGHBOR HOOD OF SHERWOOD AR. LIFE LINE COMES IN ONE DAY ONLY USUALLY ABOUT EVERY 4 - 6 MONTHS.I STATED WHAT I WANTED. THE SALES LADY STARTED TALKING ABOUT SOME ADD ON SERVICES FOR NURSE PRACTIONER TO MEET WITH ME ON THE RESULTS OF THE TESTS. SHE SAID IT WOULD COST $197. I HAD ALREADY GIVEN HER MY CREDIT CARD INFORMATION.I ACCEPTED THE $197 PRICE AT THAT TIME. SHE ALSO ADDED THAT THERE WOULD BE A MEMBERSHIP CHARGE OF $59. WHEN SHE STATED THAT I STATED NO. I DO NOT WANT THAT . LET ME JUST HAVE THE SCAN FOR THE $139 PRICE AS ADVERTISED IN THE ***** I HAD RECEIVED. SHE STATED SHE HAD ALREADY RAN THE CARD AND SHE COULD NOT CANCEL IT. I STATE I DEMAND THAT THIS BE ONLY FOR THE $139. SHE STATED SHE WOULD SEND ME TO THE MEMBERSHIP **** AND THEY WOULD HAVE TO CANCEL THE TRANSACTION. SHE TRANSFERRED ME TO THE MEMBERSHIP ****. ****** AFTER LISTENING TO ME STATED SHE WOULD HAVE TO TALK TO SUPERVISOR TO SEE IF POSSIBLE. AFTER 10 MINUTES SHE CAME BACK ON THE PHONE AND SAID HER SUPERVISOR WOULD NOT APPROVE IT. AFTER I COMLAINED ABOUT THAT AND STATE I WANTED IT DONE RIGHT THEN, SHE SAID THEY WOULD HAVE TO REVIEW THE CONVERSATION AND GET BACK TO ME WITHIN 3 DAYS.SHE GAVE ME THE NUMBER ************** TO CALL BACK IF I DID NOT RECEIVE A CALL BACK BY 3 DAYS.

    Business Response

    Date: 07/18/2025

    Good morning *** ******, 

    Upon reviewing of your profile, I noticed a refund was processed on July 16, 2025. Please allow up to 72 business hours to see the refund back within your account. We called out to advise of the matter however we were only able to leave a voicemail message. If there is anything further, we can do to assist you please feel free to reach back out to us. 

    Thank you, 

  • Initial Complaint

    Date:06/23/2025

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered $99.32 of clothing from ******. I followed the tracking and noted that it indicated it had a ****** address and was undeliverable and was returned to sender.. My receipt/invoice had my correct ******* address. My bank account was debited the amount. I messaged Azzlee and asked them to re-send the package. They agreed. I have messaged several times since then and they said be patient, it will be there in a few days.Oder placed 4/20/2025 for 2 shirts, shorts, and a hoodie

    Business Response

    Date: 07/11/2025

    Good morning, Ms. ***** *********,

    Upon review of the complaint received you have submitted the complaint to the incorrect company. I am formally responding to your complaint in attempts to close this. We did reach out to you by phone to inform you of this as well. If we can be of further assistance to you, please feel free to reach out to our customer service department at **************. 

    Thank you, 

  • Initial Complaint

    Date:06/19/2025

    Type:Billing Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 8th we had Life Line screenings. When we signed up we told them NO BLOOD WORK. We had both had complete blood tests at our doctors 2 weeks previously. Our bill was supposed to be $159.00 per person MINUS the $50 deposit per person that was collected when we made the appointments. When we arrived for our tests we were shepherded thru all their stations. When we arrived at the ************** we said we're not supposed get blood tests but were told it's just a little ***** not realizing that this was what we said we did not want. Now the **** bill has arrived and we were charged $238 per person instead of $109 per person ($159 minus $50 deposit). This is deceptive and possibly an attempt to get extra money from seniors.

    Business Response

    Date: 06/20/2025

    Good afternoon, ******* & ***** ******, 

    Thank you for taking the time out your day to speak with us today. We are pleased to have been able to assist with a resolution to your concern. As stated, please allow 5-7 business days for the refund to show. If you have any further questions or if we can assist you further, please feel free to reach back out to us. 

    Thank you, 

    ******* *****

  • Initial Complaint

    Date:06/12/2025

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up last year (2024) for a health screen with Life Line Screening. Withing setting up that appointment they have advised me that I signed up for a year to year "membership" with some of price discount. I did receive a letter in the mail to schedule a new appointment in 2025. I decided in about February of this year that I could not afford to have the screening done with the other medical bills I've already paid in 2025. All I wanted to do is **** this year and get this screening done next year (2026). You cannot cancel what they call a membership through the website; they make you call. Each time I've tried to call them either via my cell phone or via work phone i always got put on hold. Unfortunately, I work a full-time 50+ hours per ******** don't have time to sit on hold for an undetermined amount of time. I went to pay other medical bills this morning and noticed Life Line Screening had charged me ****** back in March. I contacted them today 06/12/25 and advised me that since I didn't cancel this "membership" they can't refund anything. I told them I don't want any membership that just charges me without any appointments or services completed. They advised the only way to cancel that membership was to agree to lose the ****** and they would cancel the membership. I refused to agree to anything with them since somehow, I got signed up for this to start with and no way to cancel it. To me, this is not a ************ Provider", this is a deceptive scam practice. All I wanted was the ****** refunded and **** this year's screening and reschedule it for the beginning of 2026. The conversation with them ended in me being so stressed out and yelling that I thought I was going to have a Panic Attack with chest pains and a stroke. No one should have to go through this stress and anxiety with a so-called health care provider over ****** charge and a ***** care screening appointment.

    Business Response

    Date: 06/19/2025

    Good morning, Mr. ******* ********, 

    When have made several call attempts to speak with you regarding the matter of the membership. Upon review of your account, we have cancelled your membership and processed a refund in the full amount of the membership fee. Please allow 5-7 days to see the refund within your account. If you have any further questions, please do not hesitate to reach out to us. 

    Thank you for choosing Life line screening. 

    ******* James 

     

  • Initial Complaint

    Date:06/03/2025

    Type:Customer Service Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    6/3/2025 - Life Line Screening Marketing Calls I received several calls from an 800# from Life Line Screening. I did a screening last year with them and my results were all completely normal. The person on the phone told me that my last years results showed "Plaque in my neck" that was a concern for Stroke and that I needed to do another test to see how much worse it has become. I went back and checked my results and confirmed that all tests last year were in the NORMAL range. Also, HIPPA laws should prevent a telemarketer from knowing any results from my medical tests at all, and either way she was lying to try to scare me into paying for another test. This is completely unethical and makes me upset. I would never use them again because of this type of aggressive marketing.

    Business Response

    Date: 06/13/2025

    Good morning, Mr. ***** ***,

    We appreciate the time and attention you took to provide the details of your concerns. We have made several call attempts and sent an e-mail in hopes to be able to speak with you directly. At your convenience, please reach back out to us so we can clear up any misunderstands. 

    Thank you, 

    ******* James 

  • Initial Complaint

    Date:06/03/2025

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My appointment for life screening was on 5/20/25. I was told I would receive results within 10 days. It has now 2 weeks and no results in either the portal or mail. I am looking fir my results.

    Business Response

    Date: 06/06/2025

    Good afternoon, *** *******, 

    Upon review of your profile, I am showing the results available for review on the My life line portal. We have reached out to you directly to assist with access to the portal however we were only able to leave a message. Please reach back out to us at your convenience so that we can assist you further. 

    Thank you,

    ******* James 

  • Initial Complaint

    Date:05/29/2025

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After filing a complaint Zestland ****, a LiFe Line Screening **************** agent, left 2 voicemails and I in return, called back 2x and left voicemails. This person and I also exchanged a number of emails and still could not answer my question about my results. Life Line Screening uses diagrams along with numbers well, my screening in 2020 showed plaque and my screening in 2025 showed none. My question to them was, where did the plaque go? If it shows in their results, using their diagrams and then 5 years later, their diagram shows no plaque.this is a huge concern. My last email to them was asking if they guarantee their results.? No one has reached back out to me. Its as if they just want to ignore me and Ill just go away. Something is seriously wrong with this company and there are so many complaints and warnings to consumers. Why **** anyone investigating this company? I just want my money back so I can go to a legit cardiologist and have my tests ran again. I dont trust this company at all. This is my health, that they are messing with.

    Business Response

    Date: 05/30/2025

    Hi ***************** and Mild range categories for the carotid screening have the both same velocity ranges. We ask advise all our participants to share there results with their ************ Physician and include them to see if they would like to do any follow up testing or diagnostics.
  • Initial Complaint

    Date:05/29/2025

    Type:Billing Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been told that all money in my account for 2024 has been no longer available to me and screening. Also, no mention of 2025 monthly fees have been kept by said company as well. I also was informed that their service has changed without having established this change to me. In short, I am seeking financial I am seeking $360 of accrued money taken from my credit card.

    Business Response

    Date: 05/30/2025

    We appreciate your feedback as it is extremely important to us to improve our service. Thank you for taking the time to speak with us directly to resolve your membership concerns.  You have a credit of $239.40  to be used within the 2025 year.  We are pleased to continue with you on your preventative health journey and look forward to seeing you later this year. Thank you again for bringing this to our attention.

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