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      Country
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          Find a Location

          Planet Fitness has 94 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Planet Fitness

              1901 W Braker Ln Austin, TX 78758-4088

            • Planet Fitness

              1100 W Anderson Ln Austin, TX 78757-1457

            • Planet Fitness

              1807 W Slaughter Ln Austin, TX 78748-6230

            • Planet Fitness

              200 W Palm Valley Blvd Round Rock, TX 78664-4233

            • Planet Fitness

              1819 S Pleasant Valley Rd Ste A Austin, TX 78741-3363

            Business ProfileforPlanet Fitness

            Gymnasium
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            1.03/5stars

            Average of 32 Customer Reviews

            Customer Complaints

            126 complaints closed in last 3 years

            53 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Planet Fitness has 94 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Planet Fitness

                1901 W Braker Ln Austin, TX 78758-4088

              • Planet Fitness

                1100 W Anderson Ln Austin, TX 78757-1457

              • Planet Fitness

                1807 W Slaughter Ln Austin, TX 78748-6230

              • Planet Fitness

                200 W Palm Valley Blvd Round Rock, TX 78664-4233

              • Planet Fitness

                1819 S Pleasant Valley Rd Ste A Austin, TX 78741-3363

              BBB File Opened:
              5/29/2007
              Years in Business:
              16
              Business Started:
              5/29/2007
              Business Started Locally:
              12/10/2007
              Business Incorporated:
              6/2/2011
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • Excel Fitness DFW 20, LLC
              • Excel Fitness DFW XIX, LLC
              • Excel Fitness 12, LLC
              • Excel Fitness Management, LLC
              • Excel Fitness Dfw 21, LLC
              Business Management
              • Mr. Michael Turner, President/General Manager
              • Mr. Jeff Helfgott, COO
              • Mr. Chris Escobar, Director of Customer Service
              Contact Information

              Principal

              • Mr. Michael Turner, President/General Manager

              Customer Contact

              • Mr. Jeff Helfgott, COO
              Additional Contact Information

              Fax Numbers

              • (512) 280-0310
                Primary Fax

              Phone Numbers

              Website Addresses

              Customer Complaints

              126 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/04/2024

              Complaint Type:
              Billing/Collection Issues
              Status:
              Answered
              I reached out to planet fitness on February 21st expressing that I wanted to cancel my membership and that I would not be able to come into the store to cancel because I had COVID. I have been extremely ill the past few weeks and am still recovering even now. About a week or two before sending the email, I sent them a cancellation letter on February 7th but noticed that I still had been charged on the 21st despite this. Since reaching out to them, I have received no email correspondence back. I have sent 5-10 follow up emails since the 21st. I was also charged again by planet fitness on March 1st. I am livid. This is fraud. I am demanding that my membership be cancelled IMMEDIATELY and that the amount of $51.21 that was charged on March 1st, and the $15.66 that was charged on February 20th be refunded IMMEDIATELY. DO NOT CHARGE ME AGAIN!
              Read More

              Customer Reviews

              32 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Joe F

              1 star

              03/19/2024

              PF is the worst gym in **********, **. Bad manager and owner. They do not fix or grease or maintain anything here at all. So many broken machines, you cannot use so much here. Then they said they were moving, but never did, we lost a week of workouts, they never called, emailed or informed us, nothing in our spam, they lied to us. The manager here is a liar and the worst manager of a gym ever. They owe us for a week that they said they were closed. No, I do not want the refund in tootsie rolls! No sign on the new location either. They are messed up here. Now I have to complain with my credit card company to get a refund. Bad employees. Dirty gym. ******* place, the manager is on her cellphone all over the gym, yet the signs say no cellphones only in lobby. She is the worst example of a manager for the customers here. They allow these groups of people to do group training, but the signs say no personal training, although a group of 6-8 people all huddled and goofing off. They do not enforce any of their rules here. People on cellphones all over the place. Some with flip flops. So many old people who talk and do not move from machines. So many on their cellphones, so many. So many do not break down weights. Almost all ellipticals and bikes are broken at this gym. So much says broken on it. Mediocrity is the norm at this gym. The worst gym in the county.

              Local BBB

              BBB serving the Heart of Texas

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