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Find a Location

Whole Foods Market Inc has 155 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforWhole Foods Market Inc

    Grocery Store
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.23/5stars

    Average of 39 Customer Reviews

    Customer Complaints

    111 complaints closed in last 3 years

    40 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Whole Foods Market Inc has 155 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      550 Bowie St, Austin, TX 78703-4644
      BBB File Opened:
      8/2/2004
      Years in Business:
      43
      Business Started:
      9/20/1980
      Business Started Locally:
      9/20/1980
      Business Incorporated:
      8/15/1978
      Type of Entity:
      Corporation
      Business Management
      • Mr. AC Gallo, President
      • Mr. John Mackey, CEO
      • Ms. Kristi A Willis, Director of Customer Service
      • Mr. Jason Buechel, COO
      Contact Information

      Principal

      • Ms. Kristi A Willis, Director of Customer Service

      Customer Contact

      • Ms. Kristi A Willis, Director of Customer Service
      Additional Contact Information

      Fax Numbers

      • (512) 482-7000
        Primary Fax

      Phone Numbers

      Customer Complaints

      111 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/28/2024

      Complaint Type:
      Product Issues
      Status:
      Resolved
      The case number I was given on chat is 03183289.We visited Whole Foods Market in Albany on 12/26 on our way home from visiting a relative. We live around 90 miles from the close WFM so we couldn't just go back. We bought a chicken wrap that my son and I shared on our way home in the car and my son found the bone in it after biting into it. The package of bacon and chicken tenders leaked. We spent a $1 extra on Zen pudding that was supposed to be on sale, as it was advertised in the store. The organic cheese molded after a few days. I called Whole Foods on December 28, 2023 to let them know of the issue. I provided UPC codes of everything and was told I'd receive a followup to my email. I never received anything so I contacted Whole Foods on their chat on February 2nd. I was told they had my email wrong and that's why. The representative told me they forwarded a request and to wait for notification that day or next. 2+ months later and I have yet to receive anything. I would honestly prefer a check to reimburse us. If a gift card is the only option, I'd hope that they'd give us a little extra for waiting so long and having to go out of our way to use it. We spent $295.29 that day. I don't have the leaky photo of the chicken breast saved anymore but can provide the others. Zen pudding difference $1 Chicken tenderloin $16.49 Wrap $7.99 Bacon $8.29 Cheese 5.99
      Read More

      Customer Reviews

      39 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Andrew B

      1 star

      04/17/2024

      I went to WF after not going for a couple years. Hasnt improved one bit. The snack/packaged food selection is still largely a joke, isnt even worth looking at. Their selection looks visually different than an average grocery store, but its surface-level only. For the prepared foods, theyre still leaning on junk ingredients in roughly 90-95% of their selection. Soy-based ingredients (in 2024, really), yeast extract, wine/champagne-based ingredients, xanthan gum, unspecified spices, all can be found in abundance throughout their entire prepared foods and hot bar/salad bar section. Still no ingredient lists at their behind the counter prepared foods section. Surely it would be no better. Their cheese pizza is still the only one that they manage to make without leaning on some obvious form of garbage, and like all of their prepared foods, its not even very good. Just unskilled people behind the whole operation. Kind of unfortunate, because a legitimate commercialized chain-style co-op thats lead by intelligent, skilled people (and thats not to say that all, or even most co-ops meet that standard - but many do) would really be a blessing. This chain is basically a fake co-op, designed by out of touch people, intended as a cash grab. They target people who like to think theyre discerning about what they eat. Trader Joes XL. Can you guys really not do better than this, with the resources you have at your disposal?

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