Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/14/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for the dolphin table on 5-21-2025. The company is Wildlife Wonders. Order ******. Originally when I ordered the table, Wildlife Wonders stated merchandise usually ships in about 2 business days. They took the money out of my account on the same day of my order. Every time I called, a representative named **** would give me a stupid excuse. Today on 7-14-2025 I cancelled my order because I am tired of all the lies from this company. **** said he would email me today with the cancellation confirmation number and that I would receive a full refund in about two days. He never emailed me back the cancellation confirmation number. This company has very bad business ethics and are complete liars.

  Business Response

  Date: 07/15/2025

  Mr. *******,

  I have reviewed the recording of your call with our customer service team.  As you know, you were not only provided with the refund confirmation, but YOU READ THE REFUND CONFIRMATION NUMBER BACK TO OUR TEAM.  Your statement that we refused to refund you is 100% false.  

  As you know, your table was released by US Customs.  When you called, you were extremely abusive to our team and you demanded that the package be re-routed.  You stayed on the line while the package was re-routed back to our warehouse.  When our team member returned to your call, you stated that YOU DID NOT WANT AN EMAIL, but rather, you wanted the confirmation number provided over the phone.  It was provided and you read that transaction confirmation number back to our team member.  

  Mr. *******, these are facts.  The call was recorded.  What you have stated in this BBB complaint is not true.  You were never refused a refund.  That never happened.  You were provided with the refund transaction confirmation information and you read it back to our team.  As you were overtly abusive to our team, you may not remember that you stated that you didn't want an email.  You demanded that the full refund transaction ID be read to you over the phone.

  You have since been sent an email with the same refund transaction information you were provided over the phone.  Your refund processed successfully.

  It is a shame you chose to treat our team in such an abusive manner.  It is also a shame that we can't share a recording of the call as a response to your complaint.  As you know, sharing the recording would prove that every single thing you posted in your complaint is 100% false.

  You were refunded when you demanded it even though your package was in transit.  You were never refused a refund.  You were provided with the refund transaction ID on the same call after we confirmed with UPS  that the re-route request was successfully processed.  You read that transaction ID back to our team and stated that you did not want an email.  

  You were overtly abusive and unkind.  You subsequently posted a completely false BBB complaint.

  Again, it is a total shame we can't post the call recording.  It would prove the facts and show thar you posted a defamatory and completely false BBB complaint.

  Regards,

  Wildlife Wonders

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 17 I ordered a statue for my grandson from wildlife wonders. I made the purchase through *******. I made all the payments. A month went by and I had not received it. Wildlife stated they had to special order it and it just came in. They would send out. More time went by and they still didnt send out. I called & called but no one ever answers. I finally filed a dispute thru pay **************************** immediately answered me & said they were going to send out but I filed the dispute. If I wanted the sculpture I had to drop the dispute. I did. They still didnt send to me. Another month goes by so I called pay pal to help me out but they said once the dispute is closed they cannot reopen. I asked what should I do & they said go to the bank. They confirmed that wildlife had been paid by them in full. I filed a complaint with my ******** was reimbursed for myself but then pay pal was out of the money so I had to pay pay pal back. Wildlife says he wont ship out because he was not paid. Pay pal states that this is not the first time they have had this issue with this company. Almost exactly what happened to **** have all the emails from wildlife. I just want my sculpture that I have paid for! Or send me my $224 so I can purchase the sculpture from a reputable company. He is stealing from people! I have all the emails from wildlife stating everything I have said. Pay pal will confirm they have paid wildlife. They have all the documentation.

  Business Response

  Date: 07/11/2025

  Ms. *******,

  As you know, you pre-ordered a sculpture from us.  You disputed the payment soon after.  When you disputed the bill, we pointed out that the receipt of your email noted that the sculpture was on pre-order and would not be shipped for 6 weeks.  Your order simply reserved one of the sculptures for you.  As it is a very popular piece, we offered it for pre-order so that customers could get on the waitlist.  When we pointed out that you have pre-ordered the sculpture, you apologized via email.

  The issue is that you disputed the payment.  As we have explained to you numerous times, we need to receive payment in order to ship the item.  We have confirmed that the order was disputed with PayPal.  

  We are so sorry you chose to dispute the payment for your pre-order. The fact that you disputed the payment and have not paid for a second sculpture is the only reason you didn't receive the sculpture when it arrived in our warehouse.

  You have not contacted us via email nor have you called our customer care team in months.  We are happy to help you get this resolved.  If you will contact our customer care team, someone will be able to assist you.

  All we ask is that we receive payment.  Upon receiving a clear form of payment, we will be glad to send you a sculpture.

  Regards,

  Wildlife Wonders

  Customer Answer

  Date: 07/13/2025

  I do not know if I am responding in the correct manner.  Its not that Im not satisfied but I do not wish the case to be closed.  Please tell me what to do.  Wildlife wonders has not made any attempt to resolve this situation.  I would just want my money returned to me to buy my grandson his statue from a reputable company.  As I have stated in previous correspondence, if you investigate you will see that many customers have had same issue.  I have correspondence from wildlife stating he would send out.  I do not have correspondence from ****** confirming they paid him in full.  They told me via phone that they are looking into him b/c it has happened with him before.  Unfortunately, where I made the mistake was I closed the dispute due to wildlife telling me to.  I should have let pay pal handle it.  When this happened, it removed ****** from having to do anything else in their end.  I had to go to the bank & they reversed the charges & out back in my account.  However, that was taken out of pay pal & I had to pay them back.  They only one who has all the money is wildlife & I NEVER received the product.

   

  i so appreciate any & all assistance you can give me.  I am elderly & it takes me awhile to earn this kind of money & this was my grandsons present.  
  

  thank you kindly, 
  
  Regards,
  
  **** *******

  Business Response

  Date: 07/15/2025

  ****,

  You disputed the bill with PayPal.  As you state in your rejection, ****** confirmed that we have NOT been paid for the sculpture.

  Per my previous response, we are happy to send the sculpture.  We just need to receive payment.

  I understand that you are elderly and that you disputed the bill when you didn't realize that you had pre-ordered the sculpture.  The problem is that we never received payment after that dispute.

  We are happy to send the sculpture.  It is in stock and ready to be packed.  We simply need to receive a clear form of payment.

  Please reach out to our customer care team.  We are happy to help you.

  Thank you, 

  Wildlife Wonders

  Customer Answer

  Date: 07/22/2025

  Complaint: 23541675
  
  I am rejecting this response because:
  
  wildlife has not made any attempt to make this right.  I have all emails as well as pay pal stating wildlife was definitely paid 100%.  This is no different than being a thief.  Pay pal will confirm they paid wildlife & in return I paid pay pal.  I would just like to be refunded at this point so I can get my grandsons statue from a reputable company.  
  

  I would not have dropped the dispute like wildlife asked me to if I knew he never intended on sending me my statue.  
  

  
  Regards,
  
  **** *******

  Business Response

  Date: 07/22/2025

  Ms. *******,

  We understand that you are confused.  Unfortunately, you disputed the bill with PayPal.  You disputed the bill even though you had pre-ordered the sculpture.  When we informed you of this fact, you apologized.

  As you stated in your original BBB complaint, ****** processed the dispute.  We were not paid.

  Per our numerous messages to you, we are happy to send the sculpture.  All we need to ship the sculpture is to receive payment for it.  As of today, we still have not received payment.

  Ms. *******, we have requested you contact our customer care center numerous times.  You are not responding to our requests.  We would like to help you get this resolved.  We understand that you are confused about the status of the payment.  If you will please respond to our request to contact our customer care team, we can help you find the facts you need.

  If you wish for the sculpture to be shipped, all we need is to receive payment.  Upon receipt of that payment, we will be happy to ship the sculpture.

  To date, we have received no response to our contact requests.  We have only received untrue accusations via public forums.

  Please contact our customer care center so we can help you.

  Regards,

  Wildlife Wonders

   

   

• Initial Complaint

  Date:06/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After numerous calls and emails with minimal response, the company continues to fail to either provide the product which I paid for or to refund me. Please find the attached emails in which the representative acknowledges that this was never shipped. This has been going on for over three months.

  Business Response

  Date: 06/20/2025

  ******,

  For those reading this complaint.  This customer first claimed she didn't receive her order.  When we proved that she did receive the order with the tracking information, she then claimed that it was unsatisfactory.  So, we advised that we would refund her in full when she returned the items.  She then told ****** that she returned the items.  She told ****** the tracking number was 000000.  So, ****** asked us if we received the items back.  We of course did not.  ****** sided with us as she has the items.

  ******, per our numerous emails to you, we will be happy to refund you when you return the products you were sent.  ****** looked at the evidence and asked you to return the items to us.  You said you returned the items and gave a tracking number of:  0000000.  We did not receive anything back.  ****** contacted us asking if we had recieved your return.  We had to respond that we did not.

  We are happy to refund you.  We just need to recieve the items you recieved back.  

  Please just return the items if you want a refund.  If you won't return the items, we can't refund you.

  Regards,

  Wildlife Wonders

  Customer Answer

  Date: 06/20/2025

  Complaint: 23498140
  
  I am rejecting this response because:

  YOU ADMIT MULTIPLE TIMES THAT THE BEAR WAS NEVER SENT  

  YOU ONLY SENT ONE ITEM, THE SEAHORSE TRAY

  I CANNOT SEND THE BEAR BECAUSE I NEVER RECEIVED IT

  I AM ONLY ASKING TO BE REFUNDED FOR THE MISSING BEAR 

  
  Regards,
  
  ****** *******

  Business Response

  Date: 06/21/2025

  Hi Ms. ***************** you know, you received your order in full.  You first disputed the payment saying that you didn't receive it.  When we proved proof that you did, you then stated that it was not as described.  We asked you to return it for a full refund.  You stated that you returned it and  provided the tracking number of 000000.  ****** sided with us because you did not return anything.

  We are happy to refund you.  We just need you to return it.

  Regards,

  Wildlife Wonders

   

• Initial Complaint

  Date:06/11/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 8th, ************************************************************** stock and available. I had been watching this specific product for a few months as I broke an identical glass of a friends and was looking to replace it. It is now June 10th, ******************************************************************************** stock and ships in 2 business days on their website. I have called and emailed their support team and been told repeatedly that there was a shipment coming or the shipment that was delivered was damaged and a replacement shipment is 2 days out, etc. All I want and have wanted is for them to ship the product that I have ordered and is still available for apparently everyone but me. Can you please help me in getting them to ship my order?

  Business Response

  Date: 06/20/2025

  Amber,

  We are so sorry your glasses were delayed.  We show that they were shipped to you via **** wiith the tracking number:  9434640109563004534505

  If these glasses have not been received, please contact us so we can help track them down for you.

  Again, we apologize for the delay.  These glasses have been very popular this year which resulted in some minor delays from the artist.

  If there is anything additional I may do to assist you, please don't hesitate to let us know.

  Regards,

  Wildlife Wonders

• Initial Complaint

  Date:05/20/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Buyer beware of this company. We ordered at the beginning of May 2025 for a friend's birthday. Got none of the usual notices of shipment. Pinged them a little over a week ago (now May 20) and were told it would ship a week ago Monday. Nothing. Since, emails and phone calls to their, apparently fake ("leave a message and we will get back to you"), service-line go unanswered. We have checked and see complaints to the Better Business Bureau about the exact same issue. Now, we are gearing up for the cc chargeback process and filing our own BBB complaint. Strongly suggest you find a different vendor.

  Business Response

  Date: 05/22/2025

  Mr. *****,

  As you already know, the glasses shipped directly from the artist to you.  The *** tracking number is:  1Z05F950YW91352402

  We absolutely did respond to your wife.  The one voicemail message that was left before this complaint was left a few minutes before we closed for the day.  We weren't even given the opportunity to respond to it before your social media posts.

  We hope the recipient loves the glasses.  If you wish to return the order, please contact us for an RMA.  Please allow us one business day to respond to any voicemail messages before posting everywhere that we don't respond to messages.

  Should you need anything further, please don't hesitate to contact us.

  Regards,

  Van

• Initial Complaint

  Date:05/02/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order online w/ WildLife Wonders on January 24, 2025 for "Lady Bug cup, ***************** My account was charged for the full amount of $211.38 at that time. 5 weeks later (end of February) I had not heard anything from the company so I reached out by phone & was told the item was in customs. On March 21, I emailed them after having left 2 voicemails in the previous 3 weeks that were not returned, requesting a refund & received a reply email saying the item was still in customs and that they had escalated the shipment with their broker. Having heard nothing for another month, I emailed on April 21 requesting to cancel my order & get a refund. I have not had any reply from them since, despite sending 2 additional emails. (I have provided the chain of email correspondence)

  Business Response

  Date: 05/22/2025

  *******,

  Your order was cancelled and refunded when you requested it.  You were sent a refund confirmation via email.  The package was re-routed to our warehouse.  

  We are sorry your item was delayed in US Customs.  

  Regards,

  Wildlife Wonders

• Initial Complaint

  Date:04/23/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order online on Sunday April 20, 2025. The item on the website state that the item is unstuck and will ship within 1 business day, I have a screen shot of the item and will upload. On Tuesday April 22nd, I had not received any email with shipping information. I called customer service and was told that the item would be shipped on Wednesday April 23rd, may arrive by the end of the week or next week, and I would receive a email confirmation. I also emailed customer service to inquire of why the delay in shipping when clearly the web page stated the item would be shipped in 1 day and was told that it was being shipped from ********** and I would receive an email confirmation shortly. I have not received any emails regarding shipment.

  Business Response

  Date: 04/24/2025

  Ms. *********,

  You placed an order three days ago.  Your order already shipped.  As you know, you were notified of the shipment via email.  We confirmed that you received that email as you responded to the shipment email.  You responded to that email BEFORE you filed this complaint.  Your complaint states that you did not receive the email.  Again, you responded to the email confirming that your item shipped.

  You were also sent an email directly from our order management system with the tracking information at 3:42 PM yesterday.  As you know, you have a block on your email that requires a form to be filled out on ********* to request approval for emails to arrive in your inbox.  Our automated order management software is unable to complete email forms to request approval for email delivery to your inbox.  But, as you know, we manually filled out the ********* form and sent you a separate email confirming that you order shipped from our California warehouse.  You responded to that email in a highly unusual and confusing manner.  You responded very angrily with threats to our company.

  This situation is very unusual.  You have stated in this complaint that you did not receive an email from us confirming that the item shipped. But you absolutely did receive the email.  It was sent to you and you responded to it.  As you responded to the shipment email, there is no question that you received it.  It doesn't make sense why you are stating that you didn't receive it.

  As your order already shipped and you responded to the email confirming that it shipped, we are unsure why you filed this complaint.  Again, you ordered three days ago and your order already shipped.  You were sent an email confirming the shipment to which you responded.  The item will be arriving to your recipient BEFORE the estimated time listed on the website.

  Regards,

  Wildlife Wonders

   

   

   

   

   

   

   

   

  Customer Answer

  Date: 04/24/2025

  Complaint: 23243084
  
  I am rejecting this response, see the attachment. Other than the email confirming my order, this attachment has been the only responses I have received from the company owner and have not received any notification from the shipper. 

  As the owner has not provided the actually shipping tracking number in his response, or uploaded an actual document to substantiate his claims that I have been notified other than his saying so that my item was shipped, I reject his claims and perhaps he is mistaking my complaint with someone else.
  
  Regards,
  
  ***** *********

  Business Response

  Date: 04/25/2025

  *****,

  Your item shipped to your recipient.  An email was sent to your email at that time via our order management system.

  You have a block on your email that requires a person to fill out a form in order for emails to be delivered to your email box.  Our shipping software does NOT fill out required forms.

  We can either post the *** tracking number here which is not ideal because this is a public website or you are welcome to call our customer care team.  We will be happy to provide you with the tracking number over the phone.

  As we already informed you that your order shipped, we are asking that you contact our team directly for the tracking number.  If you wish for us to publish the tracking number on this public website, please send us an email directing us to do so.  

  Regards,

  Wildlife Wonders

  Customer Answer

  Date: 04/25/2025

  Complaint: 23243084
  
  I am rejecting this response because the owner has my email and despite his protestations, he still has not provided a tracking number to my email. My email spam filter system notifies me when there is an email that it does not recognize notifying me that I must allow access. There has never been any attempt by the shipper or the owner to make any attempts to notify me despite numerous requests as evidenced in the email thread.

  The owner can send me an email with the tracking number as I have requested on numerous occasions. I will not be reaching out to him as he had opportunity to provide the information but sought to disparage and intimidate me.

  
  ***** *********

• Initial Complaint

  Date:04/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 5, 2025 I placed Order No. ****** with this company for a lighted base for a sculpture. Because I had just moved and had a higher than normal spending pattern, my credit card company stopped payment due to their thought of potential fraud. I thought the problem was solved after speaking to them, however as of March 18th I still had not received the item. I spoke to Wildlife Wonders and we decided that the order must have been cancelled (they ordered through a third party company) due to the credit card mix-up, so they placed another order for me, Order No. ******, and I received the item within a reasonable time period.On March 30th I discovered that I had been charged for the original AND second order, even though I had only received one item. I tried to reach this company and they never returned my calls, so I was forced to "dispute" the second charge with my credit card company. Yesterday I received the original item I had placed under the order number ****** on March 5th! I immediately called the company and they did not return my call. Today I called again and asked their *** to send me a return label. HE WAS EXTREMELY RUDE AND WRONGFULLY ACCUSED ME OF ORDERING TWO ITEMS, AND DISPUTING ONE CHARGE WITH THE INTENT OF KEEPING THE SECOND ITEM!!! Why in the world would I call to ask for a return label and go out of my way to bring the item to *** or whatever as a favor if I had any kind of bad will???? He then told me I was being recorded and would be charged with FRAUD!!! I am so upset by the extremely poor and even abusive way I was treated. I am still simply requesting a return label for the item I ordered on March 5th and just now received! An apology would be in order as well. I believe the name of the "customer service" person I spoke to every time was ****. He claimed to be the manager and owner, which was a lie, since on a previous call he told me the owner was not there because they were in ****** on a business trip.

  Business Response

  Date: 04/18/2025

  Ms.*****,

  You ordered two products.  You received them both.  Even though you received them both, you disputed the bill for one of them because you didn't want two of them.  We requested that you return the item for which you disputed the payment.  You have refused to return it via phone and in writing.  Those are facts!

  When you contacted our customer care team today, you were exceptionally belligerent and rude from the beginning of the call.  You are the one that ordered two of the same item.  You received both items.  You disputed the payment for one of them.  Instead of asking for a return label on the call with customer service, you berated our representative stating that he "wasn't smart enough" to be a customer service manager.  Your discourse was full of complaints stating that our entire team, including our owners, were stupid, awful, etc. etc.  In all of those complaints, you never stated the reason for your call.  The representative had to figure out what was occurring.  When he saw that you were in possession of an item for which you refused to pay, the representative told you that you needed to return the item.  You took offense to being told you needed to return the item.  In response, he explained that because you fraudulently disputed the bill stating that you did not have the item that we would be forced to report this fraud to your credit card company IF you did not return the product. You stated that your "credit card company wouldn't listen" and then you hung up on our customer service.  Subsequently, you sent an email stating that you "WERE going to return it out of the goodness of your heart."    It is not the goodness of your heart to return an item that you ordered and then disputed the bill.  You didn't pay for it.  You should return it because you chose to tell your credit card company that you didn't receive it.  You should return it because it is extremely DISHONEST to keep it.

  You ordered a lighted base on March 5th.  Your credit card company initially declined the charge.  You tried again.  Your credit card company then put a hold on the payment pending your confirmation.  Once you confirmed, the payment was processed and the lighted base was shipped to you.  You have admitted that it arrived.  The issue with the payment was between you and your credit card company.  It had nothing to do with us.

  On March 18th, you ordered a second base.  You used a different credit card for this order.  The payment was promptly processed.  The order was processed and shipped to you.  You have admitted that you received this product.

  Rather than contact us so we could help, you decided to dispute the bill for one of them.  We sent you an urgent email asking you contact us as both items had been shipped to you.  You chose not to respond to that email. 

  Instead, you chose to call our customer care team six days later to berate our representative and tell him that he wasn't "smart".  When he stated that you needed to return the item, you chose to berate him further by making all sorts of bizarre claims.  All we did was process the orders you placed.  

  You admit that you ordered two of the same thing on two separate orders.  You admit that you received both items.  You also stated that your credit card company initially gave you a hard time with one of the orders, but that it was cleared up.  You chose to dispute the bill even though you received the product.  You told your credit card company that you did NOT receive the item which was the reason for your disputed payment.  You have admitted in this complaint that you did in fact receive the order.  Therefore, the dispute is deemed a fraudulent dispute.  Your credit card company charged us a dispute fee of $30 for this fraudulent dispute.

  The product you ordered is covered under our 30 day no questions asked return policy.  This policy states:"

  If, FOR ANY REASON, you are not completely satisfied with your purchase, you may return it, fully insured by whatever method you choose, TO OUR FACILITY in ******, *****, within 30 days of receipt, for a store credit or a refund of the cost of the item purchased, MINUS any shipping and handling costs that we incurred shipping to you. All returns must be in exceptional, unused, unworn, unaltered condition with original box and packaging materials (including any informational product cards or pamphlets and boxes), and RECEIVED by us in our facility within the 30 days."

  Ms. *****, please stop playing games.  You need to return the item.  You disputed the bill.  We sent you return instructions and you are refusing to return the item.  It is clear through your actions and this dispute that you are aiming to keep this item.  

  Wildlife Wonders takes fraud very seriously.  Per our email to you, you will be receiving a certified letter regarding the return of this product.  You have 30 days to return the lighted base to us in new, unused condition.  If you choose not to return the item for which you have fraudulently disputed the payment, we will be pursuing litigation in *************, ******   If we are forced to pursue litigation to recover the payment for the item you are refusing to return, you will be responsible for all attorney, court and all other fees associated with our collection of the money you owe us.

  Ms. *****, it is in your best interest to return the item to us promptly.  You fraudulently disputed the payment and are refusing to return the item to us.  Please stop with the games and return the product to us.  We already paid $30 in dispute fees due to your fraudulent dispute.  You need to return the item per our terms and conditons.

  As you received the item you ordered, disputed the bill, and are refusing to return this item, we implore the BBB to encourage you to be honest and return this item to us in new, unused condition, before we have to initiate legal proceedings.  This is not going to go away.  

  Customer Answer

  Date: 04/19/2025

  Complaint: 23223678
  
  I am rejecting this response because:  Based on principle, this company is refusing to pay a $12.00 shipping charge for me to go out of my way to return an item that I didnt receive for six weeks after purchase !  Meanwhile, I had to re-order and was therefore charged twice!  I have had to order twice and was charged twice.  I received a credit from my credit card company for the item I am now willing to return for a $12 shipping label!!!
  
  Regards,
  
  ******* *****

  Business Response

  Date: 04/19/2025

  Ms. *****,

  How can it be that you received something 6 weeks after you purchased when you purchased it exactly one month ago and you have had the item for over week??.  You are definitely consistent with your fabrications.  

  The truth is that you have been playing games.  You placed two orders.  You received both items.  You disputed the bill for one of the items.  You told your credit card company that you didn't receive it even though it was delivered.  We asked you to return the item.  Your response was to call our representative "too stupid to be a manager".  You stated that IF you returned it, it would be "out of the goodness in your heart".  When you refuse to pay for an item you ordered that is in your possession, it is not "the goodness in your heart" to return it.  It is simply the honest and right thing to do.

  The facts are that you disputed the bill for an item that you received after ordering it from us.  Your credit card charged us $30 for your fraudulent credit card dispute.  You have refused to return the item and you won't pay for it.  You ordered it.

  Due to your overly abusive behavior towards our team, you have been asked to refrain from calling our team again.  You have been given 30 days to return the item.  You have 29 days left.  If you do not return the item, we will be pursuing legal remedies.  You will be responsible for all legal and court fees.

  Stop playing games.  We aren't going to give you the product.  You ordered it and disputed the bill.  You need to return it.  And, for heaven's sake, stop berating our team when you are the one behaving so badly.

  Your behavior has been unprecedented.  You have attempted to gaslight us by acting like we did something wrong.  You ordered something, received it, disputed the bill, refused to return it, and then when it became obvious that you needed to return it, you berated our team, you lied on the BBB, and you have continued to be completely dishonest.  It is shame there isn't a BBB for retailers where we could warn other online retailers of your dishonest behavior.

  Ms. *****, return it in the next 29 days, or we will see you in court.  Enough is enough.  

   

• Initial Complaint

  Date:03/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a statue named "Herd Bull" in November 2024. It has not been delivered despite contacting the company multiple times by phone and per email. Promises have been made on several occasions that the item will ship but each time there is some sort of excuse.

  Business Response

  Date: 04/29/2025

  *****,
  You have refused to pay for the sculpture you already received.  You have also refused to pay for the sculpture you are demanding be sent.  It is really quite simple.  Pay for the sculpture you have in your possession AND pay for the sculpture you are demanding be shipped.  Once you have cleared your past due account AND paid for the sculpture you are demanding be shipped, we will ship it.  

  As you know, you ordered two sculptures.  Both of the sculptures shipped.  You were provided tracking information for both sculptures.  You disputed the bill for the entire order despite having the tracking numbers for both sculptures.  Note that you disputed the entire bill AFTER the first one arrived to you in perfect condition.
  

  One sculpture arrived safely within a few days.  The other sculpture was damaged in transit and returned to our warehouse by the carrier.  We informed you that the second sculpture was damaged by the carrier and returned to our warehouse.  As you had already disputed the payment for the entire order even though you were in possession of one of the sculptures, we asked you to remove the disputed payment.  You did not respond to us and left the disputed payment on both items.  We provided your credit card company with the tracking information and were awarded the disputed payment for the one sculpture that you had already received.  The payment for the sculpture that you admit you received was then disputed a second time by you!  As you have refused to pay for the sculpture you received and you have not responded to our emails, that sculpture has been deemed as stolen.
  

  We emailed you explaining that we need to have a clear form of payment on both sculptures in order to ship another sculpture to you.  You have refused to pay for the sculpture you already received.  You have refused to pay for the sculpture that you are continuing to demand that we send to you.
  *****, you are in possession of a sculpture that has been deemed stolen as you have refused to pay for it.  You have refused to pay for the sculpture you are demanding we send to you in this BBB complaint.  In order for us to send you anything, we have to receive payment.
  You are in possession of a stolen item at this time.  You disputed the payment even though you received the sculpture.  We have emails from you where you admit that you have it.  Yet, you have refused to pay for it. 
  

  We will not be able to send you anything in the future until we receive payment for the item that you have already received.   Further, if you wish for us to send the sculpture you are demanding be sent via this BBB complaint, you will have to pay for it.
  *****, this defamatory BBB complaint does not compel us to ship you a second sculpture.  You received a sculpture in perfect condition.   You disputed the payment on that sculpture.  You have refused to pay for anything.
  The BBB does not support customers trying to steal items from companies.  If you want to receive the second sculpture, you must pay for the stolen sculpture that is in your possession now.  You must also pay for the sculpture that you are demanding be sent.  
  

  As you already know, the reason you haven't received the second sculpture is because you haven't paid for the order.  If you pay for both items, you will receive them both.  If you continue to refuse to pay for anything, we will not ship anything additional to you.  Furthermore, if we don't receive payment for the sculpture that is in your possession, we will be pursuing civil litigation in *************, *****, to collect what you owe us for the sculpture you already received.
  We are asking the BBB to compel this customer to pay for the item he has already received.  Furthermore, we are asking the BBB to inform the customer that he has to pay for items in order to demand that a company ship something to him.  It is a shame there isn't a BBB for companies to be able to warn other companies of customers that behave in this manner.
  

  *****, you have paid us nothing.  You are in possession of one of our sculptures.  We aren't going to send you anything additional until you clear the account for the stolen sculpture in your possession in addition to paying for the second sculpture you are demanding be shipped.
  

  Regards,
  Wildlife Wonders

• Initial Complaint

  Date:03/18/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Nov 7th I ordered a set of 4 pint glasses with horse heads on them. I received an email confirming my order (#******) and was told I would receive a tracking number as soon as it shipped. The tracking number was never sent, and to date, I have not received the glasses. I DID receive 2 emails stating first, that the shipping had been delayed, then that the artist needed to make more of the item, which is interesting because these are not hand made items, therefore no artist is involved. I've emailed and called, as well as asking ****** to go to bat for me to get a refund. Judging from the number of Yelp and BBB negative reviews, this place should be shut down. The responses from the business are also juvenile and unprofessional.

  Business Response

  Date: 03/18/2025

  ******,

  I'm not sure why you are filing a complaint.  Your order was long since delivered.  The *** tracking number is:  1ZR97F080396789409

  If you wish to receive a refund, we will need to receive the glasses back in new, unused condition promptly.  You have been in possession of these glasses for quite a long time.

  We are unable to provide you with a refund as you are in possession of the order.  We have a picture of the item at your delivery location.  Again, if you wish to receive a refund, we need to receive the product back.

  We are sorry you chose to file a BBB complaint now.  Your glasses were delivered a long time ago.  

  If you need a return authorization, please contact our customer service team.  If there is anything additional we may do to assist you, please don't hesitate to let us know.

  Regards,

  Wildlife Wonders